Topic:

Improvement in Business Processes Through the Use of MIS

Management Information System MIS
Organization: Coca Cola Beverages Pakistan Limited CCBPL

TABLE CONTENTS

Acknowledge -------------------------------------------------------------------------- Page. 02

Introduction of Project --------------------------------------------------------------- Page. 03
Information System ------------------------------------------------------------------ Page. 04
Role & Importance of Information System
Organization: (International Level -Coca Cola Company) ------------------ Page. 05
Introduction and History of Coca Cola Company
Mission of International Coca Cola Company
(Coca Cola Beverages Pakistan Limited CCBPL) -------------------------- Page. 05
Introduction and History of Coca Cola Beverages Pakistan Limited

ANKNOWLEDGEMENT

CCBPL
Objectives of CCBPL
Organization Structure of CCBPL
Management information System using SAP --------------------------------- Page. 08
o Sap R/3 Functions
SAP Function:
BASIS Information System
Voyage Information System
Fit Information System
Detail Activities of the Softwares ------------------------------------------------- Page. 14
Case Study ----------------------------------------------------------------------------- Page. 17
Supply Chain Performance Management
o InfoTechs & SAP
Conclusion ------------------------------------------------------------------------------ Page. 20
References ------------------------------------------------------------------------------ Page. 21

First of all, we are very thankful to Almighty Allah, who blessed us with skills, talent, energy
and confidence that made us successfully complete our final project of management.
Though its a useful task, it needs committed efforts, study, devotion and most of all
guidance to be accomplished successfully. Among all these elements, guidance and study is
of maximum importance.
We are very thankful to Sir, Rizwan Khan for his massive guidance at every stage. He did
his best to make us understand everything. This project would not have been possible

without his cooperation and continuous direction.

Introduction of Project

The project has been given to us by Sir, Rizwan Khan to visit the organization and observe
to see the working of IS (information system) that has been used in the organization. In this
project we have seen the working of Information System in an Organization. The
organization which we have selected for this project is Coca Cola Beverage Pakistan
Limited (CCBPL).
For this purpose, we arranged the interview with the manager of Coca Cola Beverages
Pakistan Limited by using our references; we visited to the Coca Cola Beverages Pakistan
Limited at appointed date and time. In Coca Cola Company we meet with Mr. Sohail Ahmed
Abbasi who is the branch sales manager of the CCBPL which is located at I-10/3, Industrial
Area Islamabad. We asked the questions from Mr. Sohail Ahmed Abbasi about the
Information System that has been used by them.
We come to know that they have been using various softwares i.e.: Bases, Voyage, Fit
integrated in SAP. As they have been using these softwares for their SD (Sale and
Distribution) branches in Pakistan from many years, then we asked the activities that have
been performed by these softwares. Then they elaborate all of their softwares activities in

details which we have discussed them.

Importance & Role of Information System

The information system plays closely constant role in organization. the system secure/make
sure of that a smart information is collected from the various supply, process and send
added/more to all the impoverished destination. The system is to satisfy the info wants of a
personal, a set of individual, and the managing government workers: the managers and top
management.
Today information system is well thought-out to be of permanent importance, sometimes
regard as the name center of a corporation. Such system facilitate call manufacturers in
organizations by gave/given that info at totally different stages of call creating so greatly help
the organizations to complete their (already set beforehand) goal and goals. Further
additional, the information system that isn't tolerably meant for fastidiously studied,
designed, do/complete or is unsuccessfully maintain may offer developed wrong,
unrelated/unimportant or no longer useful/no longer used information which can well (check
for truth/prove true) deadly for the organization. In other words, organizations today simply
cannot continue to exist and develop while not properly planned, designed, put into use and
maintain info system. It has been well understood that data system enables even little
organizations to over offset the (process of individuals creating, selling, and buying things) of
level fancy by their higher rival and as a result facilitate in given that a competitive frame
over different organization.
The information system facilitate in planned, managing control. The information system
helps within the clerical individual within the operation process and answer the question on
the info having to try and do with the operation. The position of a particular operation, the
position of a particular record and reference on type of documents. The information system
helps the central management in tiny term programming; goal setting and controlling the
business perform. It is support by the utilization of the management tools of development
and organizes. The information system entertainment industry the role of data invention,
communication, problem recognition and helps in the method of decision-making. The
information system so, plays a very vital role within the management, management
Associate in process of an organization.

The information system helps the low-ranking management employees by providing

the operational information of coming up with, development and manages, and helps
them more in decision creating at the operational level to an out of organize

condition.

Introduction of Organization
Those coca cola particular organization may be a standout amongst the greatest
manufacturers, distributer whats more marketers for drinks in the universe. It might have
been framed done 1886. Coca cola bids added than 400 varieties for unevenly added than
312 nation-states.
Mission of Coca Cola International
Our mission to the individuals who pass our merchandises to hungry customers, The Coca
Company is a share of lives the world over.
History of CCBPL
Coca-Cola is, no doubt prepared Furthermore devoured over 48 nations of the universe. The
territories secured toward coke are isolated under Different zones and domains. Over
particular case zone alternately territory, there need aid 12-15 nations. South West Asia
district includes:

Pakistan
India
Philippines
Thailand
Hong Kong
Burma

At present, Coca-Cola is No. 2 in Pakistan sales wise and market share after Pepsi, which is
the market leader. But overall in the world, Coca-Cola is No. 1. The head office of South
West Asia region is in Lahore.
Plants & Warehouses of Coca Cola Beverage Pakistan Limited (CCBPL)
In Pakistan, around are 6 places where the granted units produce and 13 Depositories that
are sell Coca-Cola.
Some of these territories are:
Lahore
Karachi
Islamabad
Faisalabad
Gujranwala
Multan
Rahim Yar Khan
3

Out of these 11 territories 8 territories have been purchased by Coca-Cola international now
in Pakistan. Most of the territories in India and Pakistan now have been operated by CocaCola International itself.
Start of CCBPL
Coca Cola Company on track its industry in Pakistan in 1953, with the brands. The name of
the company was CCBPL. The company was result of a dual scheme among The Coca
Cola International, Fraser and Nevis Singapore and Package ltd. It taught many resident
bottling businesses Pakistan, lately most of the bottling businesses have stayed learned by
the business and now it has substituted its care to enhancement up their bonds in Pakistani
marketplace.
Islamabad Beverages Location
Plot No: 29-B, Kahuta Road, Humak Industrial Area Islamabad.
Mission
Our Roadmap twitches with of our task, which is durable. It states our tenacity as a house
and attends as an ordinary in contradiction of which we deliberate our travels and
judgments.
Vision
We will develop the finest and leading presenter bottler in the creation

Objectives of CCBPL

Goal which CCBPL wants to achieve are followings:

To continue the excellence of product. Product should be complete in the

marketplace in such a method that it must satiate the (related to people who use a
product or service) desires.

Organization Structure
94,800 employees are currently working in the Coca Cola Company. According to the
organizational chart there are five hierarchical levels at the corporate level.
Management Director (MD)
Human Resource Managers
Marketing Managers
Finance Manager
Production Manager
Quality Manager
Administrator Manager

Information System use in Coca Cola Beverages Pakistan Limited

CCBPL
We visited the Coca Cola Beverage Pakistan Limited - CCBPL office Islamabad branch
which is located in I-10/3 Industrial area, After Meeting Mr. Sohail Ahmed Abbasi the sales
manager of Islamabad Branch, we come to know that there are 2 different Information
System IS which are working under one main Information System
Following is the hierarchy of Information System with Departments in which they are
implementing:

CCBPL INFORMATION
SAP
BASIS
Carry all the records of
Sale & Distribution

VOYAGE
FIT

Voyage act as Decision

FIT is use to impliment or

Supporting System

reccord the details

SAP (System Application Product)

SAP stand for system, Application and Products in data processing
1.
2.

SAP is fourth part biggest programming organization on the planet

The SAP R/3 structure is an industry programming roll intended to organize all zone

3.

of a industry.
It gives end to end answers for financials, producing, logistics, appropriation and so

4.

on.
All business technique are accomplished in one SAP frame and conveying
undeveloped files to each one.

SAP may be endeavor asset arranging (ERP) framework by sap AG, particular organization
based crazy from claiming Walldorf clinched alongside Germany.
After those immensely effective R3, sap made an ever increasing amount corner product like

client association administration (CRM), SRM, XI (now known as methodology coordination

or PI) What's more at the end of the day existing up to the measures for sap Eventually
Tom's perusing administering tight reconciliation with their center Ecc programming. The
most up to date versify of the suited may be sap Ecc 6. 0.
SAP History
SAP Founded in and around 1972 by five IBM engineers.
SAP Modules & Integration

SAP Functions
1.
2.
3.
4.
5.

FICO Finance & Control

PP Production Planning
MM Material Management
SD Sales & Distribution
HR Human Resources

SAP R/3
SAP overhauled R/2 to R/3. SAP R/3 is the customer/server rendition of the product and it is
3 level engineering in which three layers Presentation, Application and information base are
introduced in three server/framework.

SAP SD (System Application Product Sales and Distribution)

SAP SD is essential component of SAP and it is a portion of logistics. The principle

exercises of SD are deals request taking care of, dissemination of shipments to clients,

charging process, client receipt, conveyance SD module is completely coordinated with

different modules in the SAP R/3 framework, for example, Finance , Phrasing
(MM),Production Planning (PP).
Characteristics of SD (Sales and Distribution)
1. Components to execute the benefits of the business techniques utilized within those
selling, shipping and charging for results What's more benefits.
2. Firmly coupled information stream of the other sap modules coordination.
3. Multilingual/Multicurrency: a few dialects camwood make utilized. Change between
currencies will be programmed Furthermore interfacing will SAP's ongoing money
rate database On Germany empowers operational utilization.
4. Adaptable Furthermore hearty purpose that is custom-made through setup. R/3
permits you with alter those result to meet those particular necessities for your
association. This may be done through the IMG (Implementation Guide) whats more
other capacities.

BASIS (Beverages Advanced Standard Information System AS400)

A homogenous sales accounting software structure cast-off by most of the Coca Cola
bottlers in the world, the most imperative data is upgraded to the data structures from the
colossal volume of information in the agent application.

Retail: buy request, products receipt, receipt

Sales and dissemination: request, citation
Inventory Controlling: products development
Production: discharge: affirmation of a creation request
Plant support: formation of a warning, production of a practical area
Quality administration data framework: settling on an utilization choice

Key Features of BASIS

PIS - Purchasing Information System: invoiced sum, net request esteem, number of

conveyances
SIS - Sales Information System: deals volume, approaching requests, returns, deals

request esteem
IC - Inventory controlling: valuated stock receipts, normal utilization, absolute

utilization esteem, number of material developments

SFIS - Shop Floor Information System: request amount, lead-time, line time,

execution time
PMIS - Plant Maintenance Information System: number of notices, number of

breakdowns, interim to repair

QMIS - Quality Management Information System: add up to parcels, mean quality

score, lead-time
TDF - Transport Data Framework: Distance, whole, number, length, volumes

VOYAGE (Decision Supporting System - DSS)

Voyage is an application specially designed for distributions of Coca Cola Industry - CCI,
which provides taking online order and provides to make all transactions such as invoicing
and dispatching fast and quick. Voyage CCI is an application specially designed for resellers
of CCI, which provides taking online order, and provides to make all transactions such as
billing and dynamic dispatching fast and quick. The mobile application of the same
application will be used by direct distribution locations of CCI.
You can use this function to create, edit, and update voyages.

You can assign a vehicle to the trip. The system copies the data that is relevant for

the voyage from the vehicle master data to the voyage (average speed, for example).
Additional information about the voyage can be entered as free text, inserted, and

loaded and saved as a local file.

If you ship materials from the remote locations back to the base location, the system
also automatically creates shipments from each remote location to the base location

if the relevant indicator is set.

You might enter those real flights also landing date.
You camwood enter those genuine flight and landing date.

FIT (Transaction Processing System - TPS)

Fit Information framework is go about as a Transaction Processing System in CCBPL which
serves to bolster operational level by monitoring the basic exercises and exchanges of the
association. The primary motivation behind framework at this level is to answer routine

inquiries and track the stream of exchanges through the association. This framework covers

things, for example, Daily deals, receipts, money stores, credit choices, stream of material
and so on.
Features:
Five useful sorts are famous
1. Data Entry (Through Keyboard, Bar Codes or Magnetic Swipe Cards)
2. Transfer through WAN (Wide Area Network)
3. Fit Information System Batch or Online (Data Base)
4. Transfer through WAN or LAN (Wide or Local Area Network)
5. Information Access (In shape of Reports: Customer Status, Quires & Account
Balance)

Working of FIT Information System

Data Entry Example:

Oder Taking,
Keyed In,
Bar Code Wand

FIT - DATABASE

ONLINE QUERIES

REPORTS:
CUSTOMER STATUS

Detail Activities of the Softwares

Detail Activities of Information System Coca Cola Beverages Pakistan Limited CCBPL

Voyage Information System (Decision Supporting System)

Fit Information System (Transactional Processing System)

Fit Information System

In CCBPL fit Information system is act as a Transaction Processing System in which serves
to support operational level:

Start from taking order from retails/wholesalers to delivering them in their warehouse
or retail shops.

Activities/Functions of FIT
Placing Order:
First activity of sale and distribution channel is taking order from retailers/customer.

Sales Persons of CCBPL visit their customer 2-3times in a week to take order of their
retailers/customer. The Represented of the CCBPL use mobile point of sale (MPOS)
to record the order by:
o By name of Retailer/Customer
o Quantity
o Address
o Location
o Payment Method (Before the delivery or After the delivery)

Supplies:
CCBPL Islamabad branch order the supplies of Coke Drink twice in the week. Form different
bottling plant around the country and each shipment contains 125, 000 Liters Coca Cola.
The decision of the ordering the certain demand of coca cola get from Voyage (Decision
Supporting System). The demand for coke varies from day to day according to its need.
Shipment:
Each shipment bear cost
Loading Cost (From Port in Cargo Truck)
Unloading Cost (All the way to warehouse)
Port Warehouse Cost

o
o
o

All the cost are been recorded on daily bases in main sale and distribution system
BASIS (Beverages Advanced Standard Information System)

Expenses:
Daily cost like:
o

Hiring of New Employee:

o Name of Employee
o Address
o NIC card number
o Contact info
o Past experience
o Salary Detail
o All information is been recorded with the main BASIS system of sales and
distribution.

Voyage Information System

In CCBPL Voyage Information system is act as a Decision Supporting System in which
serves to support to Middle Level and help them to take decision about Supplies and help to
identify expenses in daily, weekly or monthly bases, and find way to overcome them.
Activities/Functions of Voyage
o

Shipping File
Voyage Information System VIS contains the full information and file of shipping
files which are provided by the Fit Information System to the BASIS. BASIS helps to
give information access to Voyage in the shape of Graphs and Diagrams with the
previous record and comparison with them.

Port Distance

Information like shipping files same as recorded of Port Distance. But in Port Distance
the destination of Shipment is already been given with the time and the full address of
the port warehouse.

Fuel Consumption

Voyage IS contains full information and complete detail files of fuel consumption being

use on daily bases by a single branch and by categories:

o
o
o
o
o
o

Motorbikes
Manager Vehicles
Head of Department Vehicles
Big Loading and Unloading Machine
Trucks
Other Carriage and Frights

Voyage estimate part is to look the ship charted where to deliver the shipment at a particular
port or warehouse, complete information and address is give in the voyage.
Easily can change and reassign the new location but to edit this, first have to get the
rights to use this authority of editing the location and address from main office from
BASIS/SAP system.
o

Restriction File

Each branch has selective region or area of delivery their demand coke and some
restriction area. Voyage contains all the information with him, with the name and
address complete information of branch. Help the branch head to identify their task and
restriction task not to perform or limited by head office.

Flow of Sales and Distribution Information System

BASIS
Information
System

VOYAGE
Information
System

FIT
Information
System

Case Study
Coca-Cola is working with SAP to develop software to improve efficiency in the drinks
firm's Supply Chain Performance Management. Technology produced by the
collaboration could be used across the beverage industry

Date: Late 2010s & Early 2011s (North America)

Cokes global supply chain is a vastly complex network of plants, bottlers, warehouses and
customers, along with multiple product lines following multiple supply chains with differing
objectives. The point of the execution is to give Coca-Cola more data at the store and record
level to enhance its retail client connections.
The challenge: achieving consistent reporting and having real-time information on which to
base tactical and strategic decision making.
Coca-Cola as of now runs different ERP and store network administration applications,
including SAP's R/3 material and generation arranging applications. Be that as it may, these
frameworks don't interface store conveyances with back-end frameworks. Despite
implementation of Advanced Planning & Optimization (APO) and SAP software
Coke couldnt get consistent metrics across the plants. It was difficult to get accurate
information to compare. Plus, Coke had new ventures; reporting rules werent consistent and
some people went back to spread sheets and had only their own information. Because the
same set of rules was not used throughout the company, the existing metrics system wasnt
sufficient for Coke. Even when using different KPIs (Key Performance Indicators), simple
things like stock out and fill rate were different.
The system went live with Coca-Cola North America, combining SAP Business Objects with
ITCs Supply Chain Performance Management. The implementation completed in
cooperation with SAP Consulting has been rolled out across the North American region and
is a key milestone for Coca-Cola, allowing it to effectively align supply chain goals with
business goals, providing visibility into end-to-end supply chain processes to help drive
process consistency.
Coke established a set of supply chain principles it wanted to implemented:

Focus on metrics needing no manual intervention

Focus on metrics to drive profit consistency and metric consistency across the supply

chain
Focus on industry standards that are not Coke specific
Develop a robust system for reporting hierarchies that change when business changes

After the planning stages, it went live in November, 2010. ITC and SAP created what they
call a different solution because of understanding of metrics and score management
framework

Installed a three-phase approach:

1.

Proof of concept: Primarily to validate functionality, scalability and flexibility in Cokes

2.

environment, which we completed early in 2010;

Foundation phase: Create a robust foundation for metrics and reporting, a
measurement thats easy to implement out of the box. We completed that in

3.

November.
Exploitation phase: Identify long-term metrics and improve them on an ongoing
basis. This step is under way.

The implementation of SAP Business Objects Supply Chain Performance Management was
begun by ITC InfoTech in July 2010. A project team of 12 experts was involved in the
implementation, focusing on supply chain, business warehouse, enterprise portal, delivery
and project management. After multiple rounds of tests and architectural reviews, the
application today reports the supply chain performance for the areas of demand planning,
production and customer service. The performance scores are available on a real-time basis
and users have the flexibility to create their own reports and dashboards based on their
areas of interest and priority.
With globally extended and complex supply chains, its critical for companies to enable
actionable insight that supports continuous improvement with an end-to-end view of
performance and root-cause analysis, said Thad Dungan, vice president, Solution
Management at SAP. Aligning supply chain strategy with corporate objectives across key
lines of business in a timely and cost-effective manner can make all the difference in
achieving superior supply chain performance.
As the North American application advances, Coca-Cola is planning a global rollout that will
help it map, manage and monitor supply chain strategy, have consistent definition and
common data sources for metrics. The strategy will help empower Cokes supply chain
strategy and tactical decision making through real-time access to critical information.

Recommendation

The project (study) was conducted on Coca Cola Pakistan Beverages Limited (CCBPL)
Islamabad branch I-10/3 Islamabad basically; the CCBPL is the sub nation branch of The
Coca-Cola Company (United States). The project was to identify the Management
information system which the company SD (Sale & Distribution) branch, Islamabad is been
using to record daily transaction information or data of their customers, clients and their

employees. We are been told that all the information systems are set or adopted by the
centralized management IT of the company from main of its heads.
Although study was conduct on management information system of SD branch Islamabad
we come to know that they are using for their different IS to record sale transactions, and
information of their employees, client and customers in their data base on daily bases.
MIS Management Information System

SAP

BASIS

VOYAGE

FIT

5.

SAP (System Application Project) CCBPL using SAP R/3 structure which is an

6.

industry programming roll intended to organize all zone of an industry.

BASIS (Beverages Advanced Standard Information System AS400) is basically a
technical component or we can say another terminology of SAP which core focus on

7.

controlling Beverages industry activities.

Voyage and Fit are two next tiers of BASIS in which information flow under the head
of BASIS system. Voyage and Fit cannot exchange information with each other the
only information they get from the BASIS like waterfall.
Information Flow
BASIS

Information Send Back

VOYAGE

FIT
Information
8.
SAP facilitates the SD branch on BASIS system that helps them produce restrictions
Provider
to limit their staff up to some limits. Staff area unit restricted they cant use the BASIS
and VOYAGE data system, they will only use match data system to provide
commands and supply daily routine activities.

Problem Facing

The only downside they're facing is that the double time and afford to place info} or
information within the BASIS system and there's restriction of your time when 5PM or 6PM
the net BASIS system get off.

Once the sale person place the order through MPOS it direct happen within the
BASIS system, then the accountancy person transfer the sale data (transaction) into
stand out (into spread sheets/Excel) and prepare all the day group action and data

in it.
At the top of the day, time of closing that specific person transfer all the day data in
BASIS system that lead to have an effect on and take double time to record and
because of this most of the time data or information being misplace or miss to record
within the system.

Recommend
Although the entire system is functioning effective and with time to time the entire system
is review and maintain (from the purpose of bug or any errors). to reduce the afford,
errors and avoid the double time and misplace of knowledge} or data, the knowledge
ought to be recorded at the very initial place/time once the dealing happen through sale
person through the MPOS (GPRS)
o It solely needed accuracy and care handling of information. Record keeping
person ought to handle the data at very first/initial stage of the dealings by online
o

sinking it on BASIS system.

To minimize the risk, we advise computer base system software. System then
automatic access the info of client and workers, that facilitate them specially in
sale and distribution area and it work as: automatic match the present client
information (name, address, and no. of dealings etc.) whenever the dealings
occur the system match the client and sale person handling it by their names and
in result it automatically fill the rest of the dealing requirements. This will facilitate
them to avoid the double-entry bookkeeping system and managing the
information rigorously and accurately with time effective.

Conclusion
We concluded that SAP (System Application Product) the information system of CCBPL is
actual respectable and as easy as user friendly. SAP divides the each department according

to its activities and performance also treated as daily bases and regularly routine bases.

SAP techniques simplify divide the work in to groups and in nature of work. Like; Sales &
Distribution, Accounting and Finance activities etc. Also help the user to understand the
activities as work cycle and enable its user to give commands.
SAP also helps the organization to create restrictions to restrict their employees up to some
limits. Like in SAP SD department (sales & Distribution) employees are restricted they cant
use the BASIS and VOYAGE information system, they can only use FIT information system

to give commands and provide daily routine activities.

References
http://www.reporties.com/coca-cola-internship-report
Submitted to Higher Education Commission Pakistan on 2015-11-11
Submitted to Higher Education Commission Pakistan on 2010-02-06
http://help.sap.com/saphelp_46c/helpdata/en/c1/3754f7449a11d188fe0000e8322f96/content
.htm
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/LOLIS/LOLIS.pdf
http://www.computerweekly.com/feature/Coca-Cola-and-SAP-collaborate-on-managingsupply-chain-networks
http://www.sdcexec.com/article/10325447/things-go-better-with-cokes-supply-chain

http://www.csc.com/application_services/success_stories/78846coca_cola_supply_chain_m
anagement_success_story