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Total Quality Management V4B
Assignment A
Q 1 What do you understand by Total Quality Management, what are the requirement
s to implement TQM approach in an organization?
Q 4 What is Benchmarking, what are the steps you will follow to implement Benchm
arking in an organization.
Q 6 You are working as a general manager of an organization, explain the various
steps you have to take for getting your organization certified for ISO 9000:200
0 or ISO 9000:2008 ? .

Assignment B
(Case Study)
A manufacturing plant make wind mill assemblies & can produce 50 units in a mont
h in two period of 15 days each ; following is the data for number of defects ar
ising per month.
Q 1 which control chart should be used for the above data and why?
Q 2 Make the appropriate control chart on a graph paper.
Q 3 Interpret the chart and give your recommendation. Whether the process is in
control or not?

Assignment C
(Order of questions for Assignment C is different so please check all the questi
ons)
Question No. 1
________________________________________
.are the areas that will be covered by the organization's processes
Options
process areas
product Areas
private areas
preset areas
Question No. 2
________________________________________
TQM stands for .
Options
Total Quality Management
Total Quantity Management
Total Qualitative Management
To question management

Question No. 3
________________________________________
"Quality is defined by the customer" is
Options
 An unrealistic definition of quality
A user-based definition of quality
A manufacturing-based definition of quality
A product-based definition of quality

Question No. 4
________________________________________
"Poka-yoke" is the Japanese term for ..
Options
Card
Foolproof
Continuous improvement
Fishbone diagram

Question No. 5
________________________________________
______ are the charts that identify potential causes for particular quality prob
lems.
Options
Control Chart
Flow chart
Cause and Effect Diagram
Pareto chart

Question No. 6
________________________________________
.is not a process tools for TQM systems
Options
process flow analysis
histograms
plier
control charts

Question No. 7
________________________________________
.is about supplying customers with what they want when they want it.
Options
JUT
HET
JAT
JIT

Question No. 8
________________________________________
A fishbone diagram is also known as a ..
Options
cause-and-effect diagram
poka-yoke diagram
 Kaizen diagram
Taguchi diagram

Question No. 9
________________________________________
A maturity model can be used as a benchmark for comparison and as an aid to unde
rstanding
Options
TRUE
FALSE
depends
can't say
Question No. 10
________________________________________
According to Deming most of the problems are related to systems and it is the re
sponsibility of the management to improve the systems
Options
correct
correct to some extent
correct to great extent
Taguchi

Question No. 11
________________________________________
After E.deming, who is considered to have the greatest impact in quality managem
ent?
Options
Kauro Ishikawa
Joseph M. Juran
W.E. Deming
Genichi Tagucchi

Question No. 12
________________________________________
All of the following costs are likely to decrease as a result of better quality
except
Options
customer dissatisfaction costs
inspection costs
maintenance costs
warranty and service costs

Question No. 13
________________________________________
Assured quality is necessary for building customer confidence.
Options
correct
correct to some extent
correct to great extent
incorrect
Question No. 14
________________________________________
At the time of making a purchase agreement with a vendor, what is important to m
ention about inspection?
Options
the characteristics of the product that are to be inspected
the tolerances that would be allowed
the reputation of the vendor
a & b both

Question No. 15
________________________________________
Based on his 14 Points, Deming is a strong proponent of ..
Options
inspection at the end of the production process
an increase in numerical quotas to boost productivity
looking for the cheapest supplier
training and knowledge

Question No. 16
________________________________________
Costs of dissatisfaction, repair costs, and warranty costs are elements of cost
in the
Options
Taguchi Loss Function
Pareto Chart
ISO 9000 Quality Cost Calculator
Process Chart

Question No. 17
________________________________________
Customers are primarily concerned with
Options
Communication, courtesy, and credibility of the sales person
Competence, courtesy, and security of the sales person
Competence, responsiveness, and reliability of the sales person
Communication, responsiveness, and cleverness of the sales person

Question No. 18
________________________________________
Deming's 4 step cycle for improvement is ..
Options
plan, do, check, act
schedule, do, act, check
do, act, check, monitor
plan, control, act, sustain

Question No. 19
________________________________________
DMAIC is
Options
develop, multiply, analyze, improve, check
define, muliply, analyze, improve, control
define, measure, analyze, improve, control
define, manufacture, analyze, improve, control

Question No. 20
________________________________________
elements of quality management system are .
Options
organizational structure
responsibilities
procedures
all the three

Question No. 21
________________________________________
establishing measurements based on customer needs for optimizing product design
is known as ...
Options
Quality planning
quality improvement
quality control
Quality planning

Question No. 22
________________________________________
... are used in six sigma
Options
black belt
green belt
both black belt and green belt
none of the Above

Question No. 23
________________________________________
fourteen points framework for quality and productivity improvement was suggeste
d by
Options
Crosby
Ishikawa
Deming
Juran

Question No. 24
________________________________________
Identify the cost not likely to reduce as a result of better quality.
Options
Maintenance costs
Inspection costs
Scrap costs
Warranty and service costs

Question No. 25
________________________________________
In Six Sigma, a .is defined as any process output that does not meet customer specif
ications
Options
error
cost
quality
defect
Question No. 26
________________________________________
inspection is part of the ..
Options
quality control
Quality Planning
Quality improvement
Quality circle

Question No. 27
________________________________________
Inspection, scrap, and repair are examples of ..
Options
internal costs
external costs
costs of dissatisfaction
societal costs
Question No. 28
________________________________________
Juran's Quality trilogy emphasizes the roles of quality planning, quality contro
l and
Options
Quality Definition
Quality enhancement
Quality improvement
quality maintenance

Question No. 29
________________________________________
Kaizen is a ... process, the purpose of which goes beyond simple productivity imp
rovement.
Options
weekly
daily
monthly
annual

Question No. 30
________________________________________
Kaizen is a Japanese term meaning
Options
continuous improvement
Just-in-time (JIT)
a fishbone diagram
setting standards

Question No. 31
________________________________________
Plan-do-study-act cycle is a procedure to ..
Options
Overall improvement
Continuous improvement
Permanent improvement
Immediate improvement
Question No. 32
________________________________________
Processes that operate with "six sigma quality" over the short term are assumed
to produce long-term defect levels below ..defects per million opportunities (DPMO).
Options
2
2.4
3
3.4
Question No. 33
________________________________________
production issues should be addressed early
Options
correct
correct to some extent
correct to great extent
incorrect

Question No. 34
________________________________________
QFD stands for ..
Options
Quantity for deployment
Quality for deployment
Quality function deployment
Quality for decision

Question No. 35
________________________________________
Quality Circles members are .
Options
Paid according to their contribution to quality
External consultants designed to provide training in the use of Quality tools
Always machine operators
None of the three.
Question No. 36
________________________________________
Quality circles work best if employees are initially trained in .
Options
Group dynamics
Motivation principles
Communications
All of the three.

Question No. 37
________________________________________
quality management includes forming and directing a team of people to achieve a
qualitative goal within an effective cost and time frame that results in .
Options
a project completed in shortest possible time.
a product or service that conforms to the required specifications.
an award-winning product that brings public recognition to the project
an innovative project that establishes qualification of the project team
Question No. 38
________________________________________
Quality practices must be carried out .
Options
at the start of the project
throuout the life of the project
at the end of the project
no neeed to carry out quality practices

Question No. 39
________________________________________
Quality Trilogy includes
Options
Quality planning
quality improvement
quality control
All the three

Question No. 40
________________________________________
reliability is the degree to which a unit of equipment performs its intended fun
ction under .. for of time.
Options
specified conditions; specified period
any condition; specified period
specified conditions; all periods
any condition; any period

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