Professional Documents
Culture Documents
FAQ
Qatar University Office 365
Support-office365@qu.edu.qa
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CONTENTS
What is Office 365?................................................................................................................. 4
What is cloud computing? ........................................................................................................ 4
How is cloud computing different from the current QU E-mail system? .......................................... 4
What's the difference between Office 365 and Microsoft Office? .................................................... 4
What's the difference between a Microsoft Office 365 account and a Hotmail account? .................... 4
What are the advantages of Office 365? .................................................................................... 4
wHAT IS OFFICE 365 MAILBOX QUOTA? Is that bigger than my current email quota? ..................... 4
Will my email address change?................................................................................................. 5
Will my Username and Password change? .................................................................................. 5
How Do I change my password on the new system? ................................................................... 5
Does my Microsoft Office 365 account password expire?.............................................................. 5
Can both employees and students use Microsoft Office 365? ........................................................ 5
What benefits will the use of cloud based services offer? ............................................................. 5
How will I be moved to Office 365? Will I have access to my email during the migration process? .... 5
How can I use Microsoft Office 365? ......................................................................................... 5
What tools are available with a Microsoft Office 365 account? ...................................................... 5
Will I continue to use my locally-installed Microsoft Office applications? ......................................... 5
What data will be migrated? .................................................................................................... 6
What data will not be migrated? ............................................................................................... 6
Do I need a new email client? .................................................................................................. 6
Which mail clients are supported by the migration project? .......................................................... 6
What about my mobile device? ................................................................................................. 7
Does Office 365 support access across multiple devices? ............................................................. 7
Is my blackberry device eligible for use with Office 365? ............................................................. 7
What mobile apps are available for Office? ................................................................................. 7
How do I access Office 365? .................................................................................................... 8
Is web access to my account going to change? ........................................................................... 9
What do I do if I see a security window asking for credentials to sts.QU.edu.qa? .......................... 11
I accidently deleted a message. How can I get it back? ............................................................. 12
I noticed that the server name is a long string of characters with @qu.edu.qa appended to the end.
Is this the way its supposed to be? ........................................................................................ 12
How to Configure Your Mobile Device with QU Office 365 ........................................................... 12
I dont like Office 365, Can i go back to OLD QU Exchange Servers? ........................................... 18
What level of security does the cloud-based provider offer for QU data? ...................................... 18
Where can I learn more or get support for Microsoft Office 365? ................................................ 18
I HAVE A QUESTION, WHO DO I CONTACT .............................................................................. 18
Support-office365@qu.edu.qa
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Support-office365@qu.edu.qa
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Support-office365@qu.edu.qa
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here.
WILL I CONTINUE TO USE MY LOCALLY-INSTALLED MICROSOFT OFFICE
APPLICATIONS?
Yes, we anticipate that you will continue to use your locally-installed Microsoft Office applications.
Microsoft Office Web Apps (Word, Excel, PowerPoint, OneNote) are available, but more limited in
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features then the locally-installed applications. It would be helpful to get feedback on particular
features and uses of the Office Web Apps from our pilot participants.
WHAT DATA WILL BE MIGRATED?
Broadly speaking, any data that is stored on the QU mail server at the point of migration will be
migrated to the Office 365 mail servers. The information stored on the QU mail server and that will be
migrated, includes:
Mail files under 25 Mb
Mailboxes under 25 Gb
Calendar data
Sent items
Draft emails
Personal contact groups
User created folders.
While efforts will be made to migrate as much data as possible to minimise disruptions, including
functional accounts, shared functions, delegations and email rules, a definitive answer on what will and
will not be migrated can only be provided once each individual College/Division mail server is examined
and the individual configurations identified.
WHAT DATA WILL NOT BE MIGRATED?
Broadly speaking, any data stored on an individual users computer and not on the QU mail server will
not be migrated. Additionally, there are some restrictions relating to the number of user created subfolders and block file attachments which will be confirmed in the coming weeks. The data that will not
be migrated includes:
Mail files above 25 Mb
Mailboxes above 25 Gb
Signature blocks
Deleted/trash items
File attachments currently blocked by Microsoft Outlook.
A full list of blocked attachment file types is available at the following Microsoft
Support website address
http://office.microsoft.com/en-au/outlook-help/attachment-file-types-blocked-b y-outlookHP003085004.aspx
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In order to access Outlook Web App, Microsoft advises that you use one of the following browsers:
Internet Explorer
- the current or immediately prior version
Firefox
- the latest release
Chrome
the latest release
Safari
- the latest release
To compare how different mobile devices work with Office 365, see Compare how different mobile devices
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from the Apple App Store for Office 365 Home Premium and Office 365 ProPlus subscribers. After
signing in to an Office 365 account, you can view and edit Word, Excel, and PowerPoint documents
from virtually anywhere. And you can count on Office Mobile to keep your content and formatting
intact so the document still looks great when youre back on your PC or Mac.
Any Office 365 subscription plan that includes the full Office 2013 desktop applications also includes
the license for Office Mobile. Specifically, these plans are: Office 365 Home Premium, Office 365 Small
Business Premium, Office 365 Midsize Business, Office 365 Enterprise E3 and E4, Office 365 Education
A3 and A4, Office 365 ProPlus, and Office 365 University. There are also Office 365 government plans
that include Office Mobile. Additionally, Office 365 trial subscriptions will activate Office Mobile. You will
need to sign in to your Office 365 subscription on first run to activate Office Mobile. Please note that an
Office 365 subscription is not required to activate and use Office Mobile on Windows Phone 8.
Outlook Mobile: Windows Phone 8 includes a pre-installed version of Outlook that you can use to
access your Outlook.com, Office 365, or Exchange email.
OneNote: You can use the mobile OneNote app to access your notes while on the go. This app is
available on Windows Phone 8, iPhone, iPad, and Android phones.
OWA: If you have an Office 365 subscription that includes Exchange Online, you can use the OWA app
to sort, scan, and respond to email, and stay on top of your schedule. This app is available on iPhone
and iPad.
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https://my.qu.edu.qa
In both case you will be re-directed to new webpage automatically as shown as below, and you require
to click on the provided link.
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You can also access your mailbox using below URL http://mail.office365.com
When you enter the user name, (no need of password) it will automatically re-direct you to another
webpage
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You may see the below security window popup when you are accessing Outlook in a Windows environment
or something similar when accessing other applications in Windows or other operating systems
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There is not much different, as your mailbox migrated to Office 365, the new mail server, you need to
provide the new server name and username always should be quid@qu.edu.qa
Serve Name: m.outlook.com
There is new dedicated customized apps available on Apple Store for office 365.
Apple Store
OWA
https://itunes.apple.com/ca/app/owa-for-iphone/id659503543
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Step 2
Step 3
Step 4
Note:
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Step 4.1
Step 5
Step 5.1
Step 6
Note:
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Step 6.1
Step 7
Step 8
Steps :
1. Settings->Accounts->Add Account
2. Select Microsoft Exchange Active Sync
Account
a. Enter QU E-mail
Ex: quid@qu.edu.qa or
quid@student.qu.edu.qa
b. Enter Password
3. Select Next
4. If any error retunes as Setup Could not
Finis
a. Edit Details
b. Enter User name
\quid@qu.edu.qa
User name should
@qu.edu.qa
c. Change Server Name :
m.outlook.com
d. Select Next
5. Select OK on activation popup
a. It will take some time to get the
server details and get it configured
6. Select your preferred method to
synchronize the mail
a. Push Notification is recommended.
b. You should select Sync Email
c. Rest all options are optional,
choose as you wish
7. Setup Competed
8. You can change a display Name ->DONE
Note:
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