Emotional Intelligence & Intelligence Quotient

Emotional Intelligence
& Intelligence Quotient

Vencatapillay Nadarajen
160602

Vencatapillay Nadarajen

Emotional Intelligence & Intelligence Quotient

1.1.

Introduction to Emotional Intelligence

Emotional Intelligence or Emotional Quotient describes an ability or capacity to perceive,

assess, and manage the emotions of one's self, and of others. In other words, emotional
intelligence (EI) refers to the ability to perceive, control and evaluate emotions. Some
researchers suggest that emotional intelligence can be learned and strengthened. while others
claim it is an inborn characteristic.

1.1.1. Emotional Intelligence Six major Constituents

1.1.1.2. Empathy
When we try to see the world through the frame of reference of others and try to understand
how the situation we see is seen by them, what meanings they give it and what values they
place on it, is called 'empathizing' with those people/person.
1.1.1.3. Intuition
It is the ability to acquire knowledge without inference of the use of reason. intuition provides
us with beliefs that we cannot necessarily justify
1.1.1.4. Leadership
It has been described as the process of social influence in which one person can enlist the aid
and support of others in the accomplishment of a common task
1.1.1.4. Teamwork
It is an action performed by a team towards a common goal. A team consists of more than one
person, each of whom typically has different responsibilities. A team also includes seven
important elements
1.
2.
3.
4.
5.
6.
7.

Common Purpose
Interdependence
Clear Roles and Contributions
Satisfaction form mutual workings
Mutual and Individual Accountability
Realization of Synergies
Empowerment

Vencatapillay Nadarajen

Emotional Intelligence & Intelligence Quotient

1.1.1.5. Self-Control
It is the ability to control ones emotions, behavior and desire in order to obtain some reward
or avoid some punishment. Presumably, some reward or punishment is operation in the short
term which precludes, or reduces the later reward or punishment
1.1.1.6. Self-Control
It is a socio- psychological concept which relates to self-assuredness in ones personal
judgement, ability, power etc. sometimes manifested excessively

1.2.

Branches Of Emotional Intelligence

Salovey and Mayer proposed a model that identified four different factors of emotional
intelligence, the perception, the ability reasoning using emotions, the ability to understand
emotions and the ability to manage emotions

Figure 1.2 : Mayer and Salovey model of emotional intelligence

Source : http://www.theeiinstitute.com/what-is-emotional-intelligence/4-mayer-and-salovey-model-ofemotional-intelligence.html

Vencatapillay Nadarajen

Emotional Intelligence & Intelligence Quotient

1.2.1 Perceiving Emotions
The first step in understanding emotions is to accurately perceive them. In many cases, this
might involve understanding nonverbal signals such as body language and facial expressions.
1.2.2 Reasoning with Emotions
The next step involves using emotions to promote thinking and cognitive activity. Emotions
help prioritize what we pay attention and react to; we respond emotionally to things that
garner our attention.
1.2.3 Understanding Emotions
The emotions that we perceive can carry a wide variety of meanings. If someone is
expressing angry emotions, the observer must interpret the cause of their anger and what it
might mean. For example, if your boss is acting angry, it might mean that he is dissatisfied
with your work; or it could be because he got a speeding ticket on his way to work that
morning or that he's been fighting with his wife.
1.2.4 Managing Emotion
The ability to manage emotions effectively is a key part of emotional intelligence. Regulating
emotions, responding appropriately and responding to the emotions of others are all
important aspect of emotional management.

Vencatapillay Nadarajen

Emotional Intelligence & Intelligence Quotient

2.0 Component of Emotional Quotient
Emotional intelligence is measured using 5 major components and 15 Sub component as
follows
2.1. Intrapersonal Skills
Intrapersonal skills are the foundations of a successful career. This is emotional intelligence,
the ability to know, understand and manage your own emotions. Years ago, I used to look at
senior people in companies and wonder how on earth they got to where they are.
1. Self-Regard - It is the degree to which you accept and value yourself.
How you feel about yourself influences how you behave towards others,
and how they respond. If you have low self-regard, you will communicate
doubt and uncertainty. This can even extend to areas where you are a
subject-matter expert, or issues that you are really passionate about which
leads others to lose trust in your leadership.
2. Emotional Self Awareness it is all about recognizing and
understanding how your own emotions both affect your interactions with
others and impact on others' emotional state. This involves being
conscious of your own emotional state, something that can be challenging
for number of reasons
3. Assertiveness It is a skill regularly referred to in social and
communication skills training. Being assertive means being able to stand
up for your own or other people's rights in a calm and positive way,
without being either aggressive, or passively accepting 'wrong'
4. Independence It is the ability to self- direct and self- control in one
thinking and action including to be free of emotional dependency
5. Self-Actualization It is the realization or fulfilment of one's talents and
potentialities, especially considered as a drive or need present in
everyone.

Vencatapillay Nadarajen

Emotional Intelligence & Intelligence Quotient

2.2. Interpersonal Skills
Interpersonal skills are the skills used by a person to interact with others properly. In the
business domain, the term generally refers to an employee's ability to get along with others
while getting the job done.
6. Empathy - Empathy is the capacity to understand or feel what another
person is experiencing from within the other being's frame of reference,
i.e., the capacity to place oneself in another's position. Empathy is seeing
with the eyes of another, listening with the ears of another and feelings
with the heart of another
7. Social Responsibility It is willingly contributing to society, to ones
social groups, and generally to the welfare of others. Social
Responsibility involves acting responsibly, having social consciousness,
and showing concern for the greater community
8. Interpersonal Relationship - An interpersonal relationship is a strong,
deep, or close association or acquaintance between two or more people
that may range in duration from brief to enduring. This association may
be based on inference, love, solidarity, regular business interactions, or
some other type of social commitment
2.3. Stress Management
Stress management refers to the wide spectrum of techniques and psychotherapies aimed at
controlling a person's levels of stress, especially chronic stress, usually for the purpose of
improving everyday functioning.
9. Stress Tolerance - The amount of stress you can handle without getting
overwhelmed is what psychologists call your stress tolerance. It's the
ability to cope with stress or adversity and bounce back.
10. Impulse Control - It is the ability to subdue our impulses in order to
achieve longer-term goals. Rather than responding to immediate
impulses, we can plan, evaluate alternative actions, and, often enough,
avoid doing things we'll later regret. The ability to exert self-control is

Vencatapillay Nadarajen

Emotional Intelligence & Intelligence Quotient

typically called willpower. It is what allows us to direct our attention, and
it underlies all kinds of achievement.
2.4. Adaptability
It is basically the ability to change or be changed in order to fit or work better in some
situation or for some purpose
11. Reality Testing It is the objective evaluation of an emotion or thought
against real life, as a faculty present in normal individuals but defective in
psychotics.
12. Flexibility - The world of work is changing at an ever increasing pace so
employers actively seek out graduates who can adapt to changing
circumstances and environments, and embrace new ideas, who are
enterprising, resourceful and adaptable.
13. Problem Solving - Problem solving consists of using generic or ad hoc
methods, in an orderly manner, for finding solutions to problems.
2.5. General Mood
Mood is the way you are feeling or the emotional quality of a piece of art.
14. Optimism - Optimism is a mental attitude. A common idiom used to
illustrate optimism versus pessimism is a glass with water at the halfway
point, where the optimist is said to see the glass as half full and the
pessimist sees the glass as half empty.
15. Happiness - Happiness, another mental or emotional state of well-being
defined by positive or pleasant emotions ranging from contentment to
intense joy. Happy mental states may also reflect judgements by a person
about their overall well-being.

Vencatapillay Nadarajen