Technical Research, Development & Training

1.
1.1.
1.2.

INTRODCUTION (Merchandising)
This procedure describes the activities by Merchandizing department
In accordance with the guidelines, specifications, and information provided by the
customers.

2.
2.1.
2.2.

Inquiry
Customers forward a product package to the Merchandising department for costing.
On receiving an inquiry from the customer, the concerned merchandiser prepares a cost
estimate of the product and records the results on the PRICING SHEET (Appendix-1). This
cost is based on the tentative calculations by the Merchandising department.
The concerned merchandiser quotes the price of the product to the customer.
After quoting the price, the concerned merchandiser develops proto (initial samples based
on the actual styling provided by the customer) and sends it to the customer.
Once the customer places inquiry for an order after price negotiations and proto
acceptance, the concerned merchandiser contacts relevant persons (PPC) to discuss
following points:
Order size, price, delivery dates, product styling;
Important product specifications;
Manufacturability of the product;
Availability of plant capacity, raw materials, and other resources;
Availability of quota, if any required; and
Any observations or comments of the relevant persons.
The concerned merchandiser also consults the current ORDER STATUS (Appendix-2) to
confirm availability of capacity.
The relevant persons record their decision to accept the order, or not on the PRODUCT
EVALUATION FORM (Appendix-3).
Once the order is accepted, the concerned merchandiser confirms the same to the customer.

2.3.
2.4.
2.5.

2.6.
2.7.
2.8.
3.
3.1.

3.2.

3.3.

ORDER PROCESSING
After order confirmation by the customer, the concerned merchandiser develops following
items (depending upon customer requirements) relating to further order processing and
sends to the customer for approval:
Lab dips;
Fabric;
Product prototype;
Product size-set; and
Pre-production sample (PPS).
The Dyeing Lab is responsible for development of Lab Dips according to the customer
specifications. Whereas, fabric is developed by R&D department, and product prototype,
size-set and PPS are developed by the concerned merchandiser.
The concerned merchandiser raises the PRODUCT DEVELOPMENT REQUISITION (Appendix 4)
along with other relevant information for quality planning and product development of
new products/ styles (including fabric and garment).

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Technical Research, Development & Training

3.4. Sample garments development takes place in the Sampling section of the Merchandising
department under supervision of the concerned merchandiser.
3.5. The customer either approves these items or suggests changes if any.
3.6. After obtaining all the approvals necessary for manufacturing of an order, the concerned
merchandiser forwards all the relevant information to the Production Planning and Control
and to other relevant departments.
3.7. Before entering into a contract the concerned merchandiser reviews the purchase order
issued by the customer to ensure that following points are same as quoted, and if not, are
agreed upon by both the parties, as appropriate to the contract:
Price;
Quantity;
Delivery dates;
Payment terms;
Destination;
Quota category; and
Mode of shipment.
3.8. The concerned merchandiser signs the purchase order and forwards it to the Export
department.
4.
4.1.
4.2.
4.3.

5.
5.1.

QUALITY PLANNING AND DEVELOPMENT

The concerned merchandiser raises the PRODUCT DEVELOPMENT REQUISITION (Appendix 4)
upon receipt of customer inquiry for new products/ styles.
The Research & Development department develops the product according to customer
specifications and forwards to the concerned merchandiser.
Once the product development process is complete, and the customer accepts the
developed sample and forwards detailed order information, the production Planning and
Control department calls quality planning meeting to review the findings and experience of
all the persons involved in the development of a product.
INFORMATION TO RELEVANT DEPARTMENTS
The concerned merchandiser forwards following information to identified departments:
Information
Approved product
Product specifications, drawings,
procedures, and customer
comments, if any
Yarn purchase information
Sample cutting patterns
APPROVED LAB DIPS

SUNDRIES CHECKLIST
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Department
PPC
PPC

Materials Management
Cutting
All departments identified in
the distribution list and to
Commercial department, if
required
PPC

Technical Research, Development & Training

PRODUCTION SUMMARY
PPC
6.
6.1.

PRODUCTION STATUS MONITORING

The concerned merchandiser sends production status to the customer on their demand.

7.
7.1.

AMENDMENT TO A CONTRACT
Amendment to contract is normally a request to change the following parameters:
Quality;
Quantity;
Destination;
Size scale;
Delivery dates;
Specifications;
Price;
Color; or
Mode of payment.
In case of any changes, product is re-evaluated and the relevant person/team responsible
for product evaluation reviews required changes and decides to accept them or otherwise.
All such decisions are recorded on the (revised) PRODUCT EVALUATION FORM
The customer in all cases finally approves any change requested by the Merchandising
department.

7.2.

7.3.
8.
8.1.
8.2.
9.
9.1.

9.2.

REPEAT ORDERS
If all specifications remain similar then no development process is executed, previous
specifications and process is followed.
In case of changes in any area like color, measurements, sundries etc., the affected area
undergoes development and approval process where appropriate.
STORAGE AND RETRIEVAL OF CUSTOMER SPECIFIC QUALITY DATA
The concerned merchandiser stores in writing all the quality data (including
correspondence in whatever medium) and maintains a product file that contains all the
information relevant to a particular order.
All such quality data is identifiable through customer name and product style number.

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