Professional Documents
Culture Documents
Please refer to the 2014 TA Guide and enter the score that corresponds with the answer(s) selected for e
standard. Practices are required to meet all 10 must-pass measures and report quantitative data for sele
standards. All services, processes, and procedures that a practice attests to on the PCPCH application m
place at the time the application is submitted.
Meet
Must-Pass
(enter a
value of 1)
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October 2011
Oregon Health Authority
Page | 14
Enter
Score
Quantitative
Data
Required
October 2011
Oregon Health Authority
Page | 14
October 2011
Oregon Health Authority
Page | 14
Optional Questions
1.A) In-Person Access
Does your practice use a patient experience survey? If yes, what is the survey name &
version:
Date survey administered:
Number of surveys sent:
Number of completed surveys received:
CAHPS Access to care score:
CAHPS Percentile:
CAHPS Summary Score:
Do you track any of these additional access measures? (check all appropriate)
How many requests for electronic health records were received in the last year?
How many of these requests for electronic health records were fulfilled?
Does your practice provide patients/families with access to an interactive patient portal
website where they have access to their electronic health information, can schedule
appointments, etc?
1.F) Prescription Refills
Describe how your practice tracks time to completion (may include average time,
general description, or similar information)
What is your practice's current average time to completion for prescription refills?
2.A) Performance & Clinical Quality
No Optional Questions
2.B) Public Reporting
Does your practice participate in any public reporting programs for
quality/performance?
Which public reporting program(s) does your practice participate in?
Does your practice have the publically reported data with providers and staff at the
clinic?
Describe how your practice shares this data within your clinic for improvement
purposes:
2.C) Patient and Family Involvement in Quality Improvement
Did your practice involve patients, caregivers, and families on at least one quality or
safety initiative during the last 12 months?
Which quality or safety initiative(s) are these groups involved in?
Has your practice established a formal way for integrating these groups into
improvement activities?
Please describe this mechanism:
Does your practice integrate patient, caregiver, and family advisors into the clinic and
do they function in peer support, or in training roles?
Describe how these groups are integrated into your clinic and function in peer support,
or in training roles:
2.D) Quality Improvement
Does your practice use performance data to improve clinical quality, efficiency and
patient experience?
Describe how the data is used:
Does your practice have multi-disciplinary improvement teams that met at least 8-12
times during the last 12 months to review timely, actionable, team-level data related to
your chosen improvement project?
Describe the composition of your multi-disciplinary quality improvement teams and
how they are utilized at your practice.
Has your practice documented a clinic-wide improvement strategy with performance
goals derived from patient, family, caregiver and other team feedback, publicly
reported measures, and areas for clinical and operational improvement identified by
the practice?
Does the strategy include:
Are you currently participating in or have you recently participated in any formal
quality improvement collaboratives?
How many reminders were sent out over the last 30 days?
Does your practice use guideline-based reminders for services patients should receive
that providers can view at the time they are seeing patients, such as a pop-up within
an EHR or an appropriate reminder attached to the chart?
4.A) Personal Clinician Assigned
Is your practice reporting continuity data based on individual clinician or care team
assignment?
Describe your practice's patient assignment process and how you ensure that patients
are assigned a personal clinician or team of their choice.
4.B) Personal Clinician Continuity
Is your practice reporting continuity data based on visits with individual clinicians or
the care team?
Describe your practice's process for fostering continuity of care by ensuring patients
are seen by the personal clinician or team of their choice?
4.C) Organization of Clinical Information
Do you have a health record with the following elements that you update at each visit
as needed?
Problem List
Medication List
Allergies
Basic demographic information
Do you assess for and document your patient's preferred language?
BMI/BMI percentile
Growth chart (select "N/A" if pediatric patients aged 0-18 are not seen)
Immunization record
4.D) Clinical Information Exchange
Does your practice share data electronically in real time with other providers and
entities? Please note that secure faxing does not meet the intent of this standard.
Describe the providers/entities you exchange information with and the method used:
Which types of information do you exchange in real time?
With other providers
With hospitals
With pharmacies
With skilled nursing facilities (or similar settings)
Which types of information do you exchange in real time?
Problem lists (as diagnoses or descriptions)
Medication lists
Allergies
Lab results (as codes, with results)
Images
Recent clinic notes
Do you have a log or tracking system that clearly identifies whether a consultation
report has been received by the clinic and if results have been communicated to the
patient?
Does your practice actively coordinate care for your patients in specialized settings
(such as a hospital, SNF or long term care facility?)
Describe your process for managing and coordinating the care your patients receive in
hospitals, skilled nursing or long-term care facilities:
Does your practice track referrals and cooperate with community service providers
outside the practice, such as dental, educational, social service, foster care, public
health, non-traditional health workers and pharmacy services?
Describe your process for managing and coordinating the care your patients receive
with community service providers outside the practice:
5.F) End of Life Planning
Please describe how your practice offers or coordinates hospice and palliative care and
counseling for patients and their families who need these services:
Does your practice engage your patients in end-of-life planning conversations and
complete documents (such as advanced directives, living wills, or POLST forms), as well
as ensuring they are in the medical record and submitted to available registries?
6.A) Language/Cultural Inperpretation
How many patients speak a language other than English in your practice?
Do you assess for and document your patient's preferred language?
Does your practice translate written patient materials into languages spoken by more
than 30 households or 5% of your patient population?
Describe the materials you've translated into other languages, if applicable.
Do you have bilingual staff to communicate with patients or family members in their
language of choice?
Do you use a telephonic or an in-person interpreter to communicate with patients in
their language of choice?
What is your process for providing language translation/interpretation support in your
practice?
Describe the materials you've translated into other languages, if applicable.
Does your practice offer staff the opportunity to participate in formal training programs
(either internally or externally) to improve their skills in patient communication?
Does your practice offer staff the opportunity to participate in formal training programs
(either internally or externally) to improve their skills in cultural competence?
6.B) Education & Self-Management Support
Describe the types of patient-specific educational resources your clinic uses and the
process for providing them to patients when appropriate:
Does your practice track the number of unique patients that were provided patientspecific educational resources during the last 12 months?
6.B.2 Numerator
6.B.2 Denominator
6.B.2 Percentage (must be more than 10%)
Do your clinic's providers meet either of the following Meaningful Use measures?
Meaningful Use Stage 1 Menu Set Measure 6
Meaningful Use Stage 2 Core Measure 13
Does your practice provide and track both educational AND self-management services
for your patients?
6.B.3 Numerator
6.B.3 Denominator
6.B.3 Percentage (must be more than 10%)
6.C) Experience of Care
Does your practice use a patient experience survey? If yes, what is the survey name &
version:
Date survey administered:
Number of surveys sent:
Number of completed surveys received:
CAHPS Summary Score:
CAHPS Domain: Getting Timely Appointments, Care, and Information (% positive):
CAHPS Domain: How Well Doctors Communicate With Patients (% positive):
CAHPS Domain: Helpful, Courteous, and Respectful Office Staff (% positive):
CAHPS Domain: Follow-up on Test Results (% positive):
CAHPS Domain: Patients Rating of the Doctor (% positive):
CAHPS Domain: Willingness to Recommend (% positive):
In what ways are your patient satisfaction data used? (check all appropriate)
Patient experience data are routinely reviewed by managers and used to improve
services
Patient experience data are routinely reviewed by providers/all staff and used to
improve services
Data are reported to stakeholders (board, patients, staff)
6.D) Communication of Rights, Roles and Responsibilities
Describe your practice's process to provide patients these materials at the onset of the
care relationship.
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