A customer emailed Alure Home Improvements to praise an employee, Eric Clemente, for his help resolving a difficult situation ordering windows that involved navigating requirements from both the company and homeowners association. Eric helped get the customer out of a bind by resolving the issue in a timely manner critical to their ordering and installation. The customer was pleased with Eric's professional, responsive assistance.
A customer emailed Alure Home Improvements to praise an employee, Eric Clemente, for his help resolving a difficult situation ordering windows that involved navigating requirements from both the company and homeowners association. Eric helped get the customer out of a bind by resolving the issue in a timely manner critical to their ordering and installation. The customer was pleased with Eric's professional, responsive assistance.
A customer emailed Alure Home Improvements to praise an employee, Eric Clemente, for his help resolving a difficult situation ordering windows that involved navigating requirements from both the company and homeowners association. Eric helped get the customer out of a bind by resolving the issue in a timely manner critical to their ordering and installation. The customer was pleased with Eric's professional, responsive assistance.
To: Alure Home Improvements Subject: from Michele M. Just wanted to take the time to let you know that Eric Clemente has been terrific and helpful in a difficult situation. We are in the process of ordering windows from your firm and got caught between your requirements and the requirements of the homeowners association. He really helped us out of a bind as timing is critical to our ordering and installing. Hopefully, the rest of our job will go smoothly. But wanted to reach out and let you know that Eric has been professional and responsive and a pleasure to deal with. Thanks Michele M.