Undercover Boss Lessons

UNDERCOVER BOSS LESSONS
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Introduction
The following lessons are based on my teaching philosophy that video can provide a common
multimodal experience that can be the basis of discussion. Questions 1-6 are more close ended
and descriptive. Questions 7 and 8 involve critical thinking. The student is asked to apply the
SWOT and PEST analysis systems to the company being discussed.
Undercover Boss Waste Management Episode 1 Season 1
Lawrence O'Donnell, President and COO of Waste Management, Inc. works alongside his
employees, cleaning porta-potties, sorting waste at one of their recycling plants, collecting
garbage from a landfill and even being fired for the first time in his life. O'Donnell's mission is to
garner an up-close look at his company and workforce to see how and where improvements can
be made from both an operational and morale standpoint.
Waste Management (corporation) - Wikipedia
1.0) What innovations is Waste Management, Inc. responsible for in the waste management
business?
2.0) Describe the boss of Waste Management Inc.?
3.0) What is the goal of the boss in going undercover?
4.0) Is Waste Management Inc. autocratic, democratic or laissez-fair?
5.0) Is Waste Management Inc. proactive or reactive?
6.0) Is Waste Management Inc. service oriented or product oriented?
7.0) Apply SWOT to the Waste Management Inc.
7.1) Waste Management Inc. strengths?
7.2) Waste Management Inc. weaknesses?
7.3) Waste Management Inc. opportunities?
7.4) Waste Management Inc. threats?
8.0) Apply PEST to the company.
8.1) What are some political factors that might affect Waste Management Inc.?
8.2) What are some macro-economic factors that might affect Waste Management Inc.?
8.3) What are some social factors that might affect Waste Management Inc.?
2
8.4) What are some technological factors that might affect Waste Management Inc.?
9.0) Describe the employees.
9.1) Describe Fred.
What is his job?
What are his positive qualities?
What problems did he have?
How was he rewarded?
9.2) Describe Janice.
What is her job?
What are her positive qualities?
What problems did she have?

3
How was she rewarded?
9.3) Describe Walter.
What is his job?
9.4) Describe Sandy.
What is his job?
9.5) Describe Kevin.

4
What is his job?
9.6) Describe Jaclyn.
What is her job?
Undercover Boss Hooters Episode 2 Season 1

5
When Coby G. Brooks, President and CEO of Hooters, goes undercover in his own company, he
finds himself struggling to keep up in a fast-paced kitchen and is later forced to take immediate
action when a restaurant manager steps out of line.
Hooters - Wikipedia
1.0) What innovations did Hooters bring to the restaurant business?
2.0) Describe the boss of Hooters.
3.0) What is the goal of the boss in going undercover?
4.0) Is Hooters autocratic, democratic or laissez-fair?
5.0) Is Hooters proactive or reactive?
6.0) Is Hooters service oriented or product oriented?
7.0) Apply SWOT to the company.
7.1) Hooters strengths?
7.2) Hooters weaknesses?
7.3) Hooters opportunities?
7.4) Hooters threats?
8.1) What are some political factors that might affect Hooters?
8.2) What are some macro-economic factors that might affect Hooters?
8.3) What are some social factors that might affect Hooters?
8.4) What are some technological factors that might affect Hooters?
9.1) Describe Britney and Amanda.

6
What are their jobs?
What are their positive qualities?
What problems did they have?
How was they rewarded?
9.2) Describe Dave.
What is his job?
9.3) Describe Marcee.

7
What is her job?
9.4) Describe Jimbo.
What is his job?
Undercover Boss 7-Eleven Episode 3 Season 1

8
Joseph DePinto, President and CEO of 7-Eleven, goes undercover and discovers that a corporate
policy is not being put into effect. Later on, a delivery driver's approach to life opens the
undercover boss' eyes.
7-Eleven - Wikipedia
1.0) What innovations did 7-11 bring to the convenience store business?
2.0) Describe the boss of 7-11?
3.0) What is the goal of the 7-11 boss in going undercover?
4.0) Is the 7-11 company autocratic, democratic or laissez-fair?
5.0) Is 7-11 proactive or reactive?
6.0) Is 7-11 service oriented or product oriented?
7.1) 7-11 strengths?
7.2) 7-11 weaknesses?
7.3) 7-11 opportunities?
7.4) 7-11 threats?
8.1) What are some political factors that might affect 7-11?
8.2) What are some macro-economic factors that might affect 7-11?
8.3) What are some social factors that might affect 7-11?
8.4) What are some technological factors that might affect 7-11?
9.1) Describe Waqas.

9
What is his job?
9.2) Describe Phil.
What is his job?
9.3) Describe Igor.

10
What is his job?
9.4) Describe Dolores.
What is her job?

11
Undercover Boss White Castle Episode 4 Season 1
Dave Rife, Owner & Executive Board Member of White Castle, goes undercover in his own
company where he accidentally ruins thousands of hamburger buns after mishandling equipment
in one of his bakeries, and also discovers low morale among his employees at a local factory.
White Castle (restaurant) - Wikipedia
1.0) What are some White Castle innovations?
2.0) Describe the boss of White Castle.
3.0) What is the goal of the White Castle boss in going undercover?
4.0) Is White Castle autocratic, democratic or laissez-fair?
5.0) Is White Castle proactive or reactive?
6.0) Is White Castle service oriented or product oriented?
7.1) White Castle strengths?
7.2) White Castle weaknesses?
7.3) White Castle opportunities?
7.4) White Castle threats?
8.1) What are some political factors that might affect White Castle?
8.2) What are some macro-economic factors that might affect White Castle?
8.3) What are some social factors that might affect White Castle?
8.4) What are some technological factors that might affect White Castle?
12
9.1) Describe Donna.
What is her job?
9.2) Describe Jose.
What is his job?

13
9.3) Describe Brenda.
What is her job?
9.4) Describe Vicky.

14
What is her job?
Undercover Boss Churchill Downs Episode 5 Season 1
Bill Carstanjen, President and COO of Churchill Downs, goes undercover at his own racetracks.
This however, proves difficult, as he is afraid of horses.
Churchill Downs - Wikipedia
1.0) What are some Churchill Downs innovations?
2.0) Describe the boss of Churchill Downs.
3.0) What is the goal of the Churchill Downs boss in going undercover?
4.0) Is Churchill Downs autocratic, democratic or laissez-fair?
5.0) Is Churchill Downs proactive or reactive?
6.0) Is Churchill Downs service oriented or product oriented?
7.1) Churchill Downs strengths?
7.2) Churchill Downs weaknesses?
7.3) Churchill Downs opportunities?
7.4) Churchill Downs threats?
8.1) What are some political factors that might affect Churchill Downs?
8.2) What are some macro-economic factors that might affect Churchill Downs?
8.3) What are some social factors that might affect Churchill Downs?
15
8.4) What are some technological factors that might affect Churchill Downs?
9.1) Describe Gillian.
What is her job?
9.2) Describe Denise.
What is her job?

16
9.3) Describe Roxanne.
What is her job?
9.4) Describe Kenny.
What is his job?

17
Undercover Boss GSI Commerce Episode 6 Season 1
Michael G. Rubin, Chairman, President and CEO of GSI Commerce, the e-commerce giant
behind numerous top U.S. retailers, goes undercover in his own company, where he discovers
that rushing through a task can result in injury to others, and that his packing and shipping skills
are not up to company standards.
eBay Enterprise - Wikipedia
1.0) What are some GSI Commerce innovations?
2.0) Describe the boss of GSI Commerce.
3.0) What is the goal of the GSI Commerce boss in going undercover?
4.0) Is GSI Commerce autocratic, democratic or laissez-fair?
5.0) Is GSI Commerce proactive or reactive?
6.0) Is GSI Commerce service oriented or product oriented?
7.1) GSI Commerce strengths?
7.2) GSI Commerce weaknesses?
7.3) GSI Commerce opportunities?
7.4) GSI Commerce threats?
8.1) What are some political factors that might affect GSI Commerce?
8.2) What are some macro-economic factors that might affect GSI Commerce?
8.3) What are some social factors that might affect GSI Commerce?
8.4) What are some technological factors that might affect GSI Commerce?

18
9.1) Describe Rashelle.
What is her job?
9.2) Describe Cameron.
What is his job?
9.3) Describe Shannon.

19
What is her job?
9.4) Describe Danielle.
What is her job?
Undercover Boss Herschend Family Entertainment Episode 7 Season 1

20
Joel Manby, President and CEO of Herschend Family Entertainment, a leader in the world of
family theme parks and attractions, goes undercover. One of his employees says his dream job is
CEO and correctly names Joel as the CEO, but does not recognize him.
Herschend Family Entertainment - Wikipedia
1.0) What are some Herschend Faimly Entertainment innovations?
2.0) Describe the boss of Herschend Faimly Entertainment.
3.0) What is the goal of the Herschend Faimly Entertainment boss in going undercover?
4.0) Is Herschend Faimly Entertainment autocratic, democratic or laissez-fair?
5.0) Is Herschend Faimly Entertainment proactive or reactive?
6.0) Is Herschend Faimly Entertainment service oriented or product oriented?
7.1) Herschend Faimly Entertainment strengths?
7.2) Herschend Faimly Entertainment weaknesses?
7.3) Herschend Faimly Entertainment opportunities?
7.4) Herschend Faimly Entertainment threats?
8.1) What are some political factors that might affect Herschend Faimly?
8.2) What are some macro-economic factors that might affect Herschend Faimly?
8.3) What are some social factors that might affect Herschend Faimly?
8.4) What are some technological factors that might affect Herschend Faimly?
9.1) Describe Captain.

21
What is his job?
9.2) Describe Jennifer.
What is her job?
9.3) Describe Richard.

22
What is his job?
9.4) Describe Mercedes.
What is her job?
9.5) Describe Albert.

23
What is his job?
Undercover Boss Roto-Rooter Episode 8 Season 1
President and COO of Roto-Rooter Rick L. Arquilla goes undercover in his own company and
finds himself overwhelmed with emotion while working alongside several employees who force
him to reflect on his past as well as his future legacy as the boss of their company.
Roto-Rooter - Wikipedia
1.0) What are some Roto-Rooter innovations?
2.0) Describe the boss of Roto-Rooter.
3.0) What is the goal of the Roto-Rooter boss in going undercover?
4.0) Is Roto-Rooter autocratic, democratic or laissez-fair?
5.0) Is Roto-Rooter proactive or reactive?
6.0) Is Roto-Rooter service oriented or product oriented?
7.1) Roto-Rooter strengths?
7.2) Roto-Rooter weaknesses?

24
7.3) Roto-Rooter opportunities?
7.4) Roto-Rooter threats?
8.1) What are some political factors that might affect Herschend Faimly?
8.2) What are some macro-economic factors that might affect Herschend Faimly?
8.3) What are some social factors that might affect Herschend Faimly?
8.4) What are some technological factors that might affect Herschend Faimly?
9.1) Describe Darrell.
What is his job?
9.2) Describe Dan.

25
What is his job?
9.3) Describe Candace.
What is her job?
9.4) Describe Henry.

26
What is his job?
9.5) Describe Chris.
What is his job?
Undercover Boss 1-800-Flowers Episode 9 Season 1

27
Chris McCann, COO of 1-800-Flowers goes undercover in his own company where he discovers
misconceptions about the brand.
1-800-Flowers - Wikipedia
1.0) What are some 1-800-Flowers innovations?
2.0) Describe the boss of 1-800-Flowers.
3.0) What is the goal of the 1-800-Flowers boss in going undercover?
4.0) Is 1-800-Flowers autocratic, democratic or laissez-fair?
5.0) Is 1-800-Flowers proactive or reactive?
6.0) Is 1-800-Flowers service oriented or product oriented?
7.1) 1-800-Flowers strengths?
7.2) 1-800-Flowers weaknesses?
7.3) 1-800-Flowers opportunities?
7.4) 1-800-Flowers threats?
8.1) What are some political factors that might affect 1-800-Flowers?
8.2) What are some macro-economic factors that might affect 1-800-Flowers?
8.3) What are some social factors that might affect 1-800-Flowers?
8.4) What are some technological factors that might affect 1-800-Flowers?

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UNDERCOVER BOSS LESSONS

Undercover Boss Waste Management Episode 1 Season 1

2.0) Describe the boss of Waste Management Inc.?

3.0) What is the goal of the boss in going undercover?

4.0) Is Waste Management Inc. autocratic, democratic or laissez-fair?

5.0) Is Waste Management Inc. proactive or reactive?

6.0) Is Waste Management Inc. service oriented or product oriented?

7.0) Apply SWOT to the Waste Management Inc.

7.1) Waste Management Inc. strengths?

7.2) Waste Management Inc. weaknesses?

7.3) Waste Management Inc. opportunities?

7.4) Waste Management Inc. threats?

8.0) Apply PEST to the company.

9.0) Describe the employees.

9.1) Describe Fred.

What is his job?

What are his positive qualities?

What problems did he have?

How was he rewarded?

9.2) Describe Janice.

What is her job?

What are her positive qualities?

What problems did she have?

How was she rewarded?

9.3) Describe Walter.

What is his job?

What are his positive qualities?

What problems did he have?

How was he rewarded?

9.4) Describe Sandy.

What is his job?

What are his positive qualities?

What problems did he have?

How was he rewarded?

9.5) Describe Kevin.

What is his job?

What are his positive qualities?

What problems did he have?

How was he rewarded?

9.6) Describe Jaclyn.

What is her job?

What are her positive qualities?

What problems did she have?

How was she rewarded?

Undercover Boss Hooters Episode 2 Season 1

1.0) What innovations did Hooters bring to the restaurant business?

2.0) Describe the boss of Hooters.

3.0) What is the goal of the boss in going undercover?

4.0) Is Hooters autocratic, democratic or laissez-fair?

5.0) Is Hooters proactive or reactive?

6.0) Is Hooters service oriented or product oriented?

7.0) Apply SWOT to the company.

7.1) Hooters strengths?

7.2) Hooters weaknesses?

7.3) Hooters opportunities?

7.4) Hooters threats?

8.0) Apply PEST to the company.

9.0) Describe the employees.

9.1) Describe Britney and Amanda.

What are their jobs?

What are their positive qualities?

What problems did they have?

How was they rewarded?

9.2) Describe Dave.