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Customers are at the heart of our business. As a Agile Delivery Specialist you will be working directly with
some of Sparks biggest Corporate, Enterprise and Government customers to ensure the successful delivery
of their Managed Services networks. In this role you will be specifically responsible for the end-to-end
coordination of the core tasks required to fulfil orders from our customers and ensuring the process is fit for
purpose to get the best results for both the customer and Spark.
The Agile Delivery Specialist will provide provisioning support to our clients and ensure we deliver a
Customer Inspired service level as part of the Provisioning Centre.
You report into Provisioning Workforce Manager in our Spark Platforms business unit.
Working as part of a cross functional delivery team you will be responsible for receiving and processing
customer orders making sure that the order is clean and able to be implemented efficiently.
On a day-to-day basis, you will be working with the Customers, 3 rd parties such as Fibre Providers and
Spark internal staff. You will be responsible for making sure the right solution or service order for each
customer and site gets implemented efficiently.
You will proactively manage your workload to ensure that all activities you are responsible for are
completed on time so as not to impact the critical path for the overall project delivery, and taking action
where required.
The accuracy of upkeep of all records for the customer is critical and you will be responsible for ensuring
that all records including the implementation of billing are updated and maintained with 100% accuracy.
Communicating effectively with key stakeholders such as Delivery Leads, customers, third parties and
site contacts both within Spark and at the customer end. You will ensure that timelines and deliverables
are agreed and managed.
As you become expert at what you do you will be required to undertake process development and on
boarding on of new products or processes into the team or across teams within the group. You will also
be cross-trained in other areas of provisioning to ensure you understand the end-to-end product delivery.
POSITION
DESCRIPTION
You will be responsible for continuously seeking to improve the process in a way that delivers better
outcomes for both our customers and Spark.
POSITION
DESCRIPTION
You understand the end game and drive effective delivery to secure the right outcome for our
customers and Spark
If the current process/system is not practical and does not add value, you challenge that and take
initiative to improve it
You have the ability to visualise, articulate, and solve both complex and uncomplicated problems and
concepts, and make decisions that are sensible based on available information
POSITION
DESCRIPTION