Question Bank of Master in CBAP

Question Bank of Master in CBAP
1 Chapter end review questions

1. What is the difference between plan-driven and change-driven approaches in the formality and level of
detail of business analysis deliverables?
a. None - both call for a significant amount of formality and detail.
b. Change-driven calls for more formality and detail.
c. Change-driven may rely on less detail and plan-driven will require more detail.
d. Plan-driven documentation does not favor organizational templates.
2. Which technique may be the BEST method to estimate in absence of historical data?
a. Expert judgment.
b. Analogous estimation.
c. Delphi technique.
d. Parametric estimation.
3. Which of the following statements BEST describes the role of the project manager in defining solution
scope?
a. Determines all assumptions and constraints about the solution.
b. Approves the project budget.
c. Primarily responsible for determining the time and effort required to deliver a capability.
d. Provides detailed process knowledge on key business areas.
4. A stakeholder map is used for?
a. Visual representations of how stakeholders collaborate over time to perform work.
b. Listing stakeholders and the requirements they map to.
c. Visual representations of stakeholders and relationships to the solution and any themselves.
d. Shows relationships of stakeholders to the solution.
5. Who is responsible for approving the solution or product scope and all requirements?
a. Project manager.
b. Resource manager.
c. Sponsor.
d. Domain SME.
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1.1 Answers with explanation of options

1. What is the difference between plan-driven and change-driven approaches in the formality and level of
detail of business analysis deliverables?
e. None - both call for a significant amount of formality and detail.
Incorrect option - Change driven approaches usually do not call for significant amount of formality
and detail. Plan driven approaches need more formality.
f. Change-driven calls for more formality and detail.
Incorrect option - Change driven approaches usually do not call for significant amount of formality
and detail.
g. Change-driven may rely on less detail and plan-driven will require more detail.
Correct option - All the answers describe the opposite of the approach elements. BABOK 2.1.4.
h. Plan-driven documentation does not favor organizational templates.
Incorrect option - Plan driven approaches usually favor organizational templates.
2. Which technique may be the BEST method to estimate in absence of historical data?
a. Expert judgment.
Incorrect option - Good option but weaker than Option C. Delphi considers multiple expert estimates
plus historical data.
b. Analogous estimation.
Incorrect option Not possible as no past data is available.
c. Delphi technique.
Correct option - Most appropriate option as multiple experts are consulted in Delphi technique
d. Parametric estimation.
Incorrect option - Not possible as no past data is available.
3. Which of the following statements BEST describes the role of the project manager in defining solution
scope?
a. Determines all assumptions and constraints about the solution.
Incorrect option - Observe the word "All". Assumptions and constraints about the solution may be
contributed by many stakeholders.
b. Approves the project budget.
Incorrect option - Typically this is done by sponsor, not by project manager.
c. Primarily responsible for determining the time and effort required to deliver a capability.
Correct option - Project Manager is primarily responsible for determining the time and effort required
to deliver a capability. BABOK 5.4.6
d. Provides detailed process knowledge on key business areas.
Incorrect option - Typically this is done by business process owner or subject matter expert.
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4. A stakeholder map is used for?
a. Visual representations of how stakeholders collaborate over time to perform work.
Incorrect option - This is process model.
b. Listing stakeholders and the requirements they map to.
Incorrect option - This is Stakeholder List, Roles and Responsibilities.
c. Visual representations of stakeholders and relationships to the solution and any themselves.
Correct option - Shows relationships of stakeholders to each other and to the solution. BABOK
2.2.5.2.
d. Shows relationships of stakeholders to the solution.
Incorrect option Technically correct but a weaker option to option C.
5. Who is responsible for approving the solution or product scope and all requirements?
a. Project manager.
Incorrect option Project manager implements the requirements, does not approve requirements.
b. Resource manager.
Incorrect option No such term in BABOK.
c. Sponsor.
Correct option - Sponsor approves the project or product scope. BABOK 4.1.6.
d. Domain SME.
Incorrect option Domain SMEs provide requirements but requirements are approved by sponsor.
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1. Maya is performing document analysis on her current project so that she does not necessarily have to start
with a 'blank page.' Which of the following BEST describes the limitation of document analysis?
a) Document analysis can provide challenges of current system.
b) Document analysis can be a good starting point to understand current systems.
c) Documentation is the AS IS state.
d) Existing documentation could also provide requirements for a new system.
2. You have just performed a survey and were asked by your management if the survey was successful. You
were unsure after looking at the data you received back. Why would you be unsure?
a) You analyzed the data incorrectly.
b) You did not have your stakeholders review your questions in advance.
c) You did not project the desired level of response of your survey.
d) You did not have authorization to send a survey.
3. Roy has just discovered a business policy that applies to all customer service representatives across the
organization, and not just to his project. What has Roy uncovered?
a) A structural rule.
b) A detectable rule.
c) An operative rule.
d) A constraint.
4. You may decide against using a survey for eliciting requirements because of which weakness
a) Stakeholders are not located in one place.
b) A survey is relatively inexpensive to administer.
c) A survey may require follow up questions or more survey iterations.
d) A survey does not require significant time from the responder.
5. A skilled facilitator is required in which of the following requirements elicitation tasks?
a) Prototyping and usability engineering.
b) Brainstorming and survey/questionnaire.
c) Focus group and requirements workshop.
d) Interview and interface analysis.
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2.1 Answers with explanations

1. Maya is performing document analysis on her current project so that she does not necessarily have to start
with a 'blank page.' Which of the following BEST describes the limitation of document analysis?
a) Document analysis can provide challenges of current system.
Incorrect option - This is a strength area. Question is looking for a negative answer.
b) Document analysis can be a good starting point to understand current systems.
Incorrect option See answer to option D.
c) Documentation is the AS IS state.
Correct option This is a limitation. BABOK 9.9.3.
d) Existing documentation could also provide requirements for a new system.
Incorrect option - See answer to option D.
2. You have just performed a survey and were asked by your management if the survey was successful. You
were unsure after looking at the data you received back. Why would you be unsure?
a) You analyzed the data incorrectly.
Incorrect option - No such inference can be drawn from the given context.
b) You did not have your stakeholders review your questions in advance.
c) You did not project the desired level of response of your survey.
Correct option 'If the actual response rate is lower than the acceptable threshold, the use of the
survey results may be limited.' BABOK 9.31.3.
d) You did not have authorization to send a survey.
3. Roy has just discovered a business policy that applies to all customer service representatives across the
organization, and not just to his project. What has Roy uncovered?
a) A structural rule.
Incorrect option - Given the description, the rule is an operative rule as it limits behaviour of
personnel.
b) A detectable rule.
Incorrect option - There is no such term in BABOK.
c) An operative rule.
Correct option Correct. Operative rules are rules that the organization chooses to enforce as a matter
of policy. BABOK 9.3.3.
d) A constraint.
Incorrect option - Constraints limit options. The question is about a rule.
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4. You may decide against using a survey for eliciting requirements because of which weakness
a) Stakeholders are not located in one place.
Incorrect option - Surveys can be administered even if stakeholders are in many places.
b) A survey is relatively inexpensive to administer.
Incorrect option - This is a good aspect for a survey.
c) A survey may require follow up questions or more survey iterations.
Correct option The other answers are all listed as strengths of the survey. BABOK 9.31.4.
d) A survey does not require significant time from the responder.
Incorrect option - This is a good aspect for a survey.
5. A skilled facilitator is required in which of the following requirements elicitation tasks?
a) Prototyping and usability engineering.
Incorrect option - A skilled facilitator is not required for prototyping and usability engineering.
b) Brainstorming and survey/questionnaire.
Incorrect option - A skilled facilitator is not required for brainstorming and survey/questionnaire.
c) Focus group and requirements workshop.
Correct option Correct. Both focus groups and requirement workshop sessions require skilled
facilitators. BABOK 9.11.4 and 9.23.3.
d) Interview and interface analysis.
Incorrect option - A skilled facilitator is not required for interview and interface analysis.
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1. Communicating requirements helps to
a) Bring stakeholders to a common understanding.
b) Specify requirements.
c) Prioritize and progressively elaborate requirements.
d) Helps stakeholders define their real business need.
2. Liu's SMEs added two new requirements to the project after it had been signed off. Technically these did
not match the overall scope of the project. However, Liu was convinced that the chosen solution could
handle the two new requirements, so she passed them on to the development team. What should Liu have
done?
a) Because the solution can already handle the new requirements this approach was okay.
b) Get approval from the sponsor to change the scope of the project and add the new requirements if in
fact they have true value and needed by the business.
c) Update the business requirements document and ask for signoff again. Once signoff is given the new
requirements can be handed off to development.
d) Put the new two requirements into a future phase for delivery.
3. The final stage of requirements communication is
a) Update the requirements plan with the decisions made.
b) Prepare a decision package.
c) Communicate the requirements.
d) Facilitate the selection of a solution.
4. Erwin and MS Visio are standard tools that will help business analyst to prepare_________.
a) Business case.
b) ERD (Entity relationship diagrams).
c) Reverse engineering.
d) RACI Matrix.
5. What is the key purpose of Maintain requirements for re-use task?
a) To build a database of requirements that will ensure requirements are not missed in development.
b) To manage knowledge of requirements following their implementation.
c) To build a relational diagram to help ensure testing is performed effectively.
d) To ensure organizational assets are updated with requirements metrics.
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1. Communicating requirements helps to
a) Bring stakeholders to a common understanding.
Correct option - Part of the introduction to requirements management and communication knowledge
area.
b) Specify requirements.
Incorrect option - Specify requirements should happen prior to communication.
c) Prioritize and progressively elaborate requirements.
Incorrect option - This is elicitation activity. The question is about communication.
d) Helps stakeholders define their real business need.
Incorrect option - See option C.
2. Liu's SMEs added two new requirements to the project after it had been signed off. Technically these did
not match the overall scope of the project. However, Liu was convinced that the chosen solution could
handle the two new requirements, so she passed them on to the development team. What should Liu have
done?
a) Because the solution can already handle the new requirements this approach was okay.
Incorrect option - Not a correct approach to include new requirements after requirements sign-off
without proper change control mechanism.
b) Get approval from the sponsor to change the scope of the project and add the new requirements if in
fact they have true value and needed by the business.
Correct option - Any new requirements must be resolved by either officially amending the scope and
changing all documentation or removing the requirements to maintain the current scope.
c) Update the business requirements document and ask for signoff again. Once signoff is given the new
requirements can be handed off to development.
Incorrect option - This should happen only after option B is agreed.
d) Put the new two requirements into a future phase for delivery.
Incorrect option - It is always a good idea to consult the sponsor for any scope change as the new
scope may add good value to business.
3. The final stage of requirements communication is
a) Update the requirements plan with the decisions made.
Incorrect option - This is not the last task.
b) Prepare a decision package.
Incorrect option - This is part of enterprise analysis, not part of requirements management.
c) Communicate the requirements.
Correct option - BABOK 4.5.
d) Facilitate the selection of a solution.
Incorrect option - This is part of solution assessment, not part of requirements management.
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4. Erwin and MS Visio are standard tools that will help business analyst to prepare_________.
a) Business case.
Incorrect option - Typically document created in MS Word / Excel / Power point.
b) ERD (Entity relationship diagrams).
Correct option - Both tools can produce UML diagrams like ERD. BABOK 8.4.2.
c) Reverse engineering.
Incorrect option - Reverse engineering is not a tool.
d) RACI Matrix.
Incorrect option - RACI matrix describes the roles of those involved in business analysis activities. It
describes stakeholders as having one or more responsibilities.
5. What is the key purpose of Maintain requirements for re-use task?
a) To build a database of requirements that will ensure requirements are not missed in development.
Incorrect option - This is done through Coverage matrix.
b) To manage knowledge of requirements following their implementation.
Correct option - This is the primary purpose behind maintaining requirements. BABOK 4.3.1.
c) To build a relational diagram to help ensure testing is performed effectively.
Incorrect option - This is done through Coverage matrix.
d) To ensure organizational assets are updated with requirements metrics.
Incorrect option This is not the purpose of the task.
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1. BEST example of a business benefit in a business case would be
a. Improved usability of the claims entry application.
b. Increased morale across the claims division.
c. Time saved by reducing errors when entering new claims.
d. Increased confidence that claims are accurately entered.
2. Among the following statement, which is NOT a desired outcome?
a. Improve revenue, by increasing sales or reducing cost.
b. Increase customer satisfaction.
c. Increase employee satisfaction.
d. Implement a new billing system.
3. Which among the following statements is NOT a desired business outcome?
b. Upgrade the CRM solution.
c. Increased customer satisfaction.
d. Improved safety.
4. The tasks for the enterprise analysis knowledge area include all of the following
a. Create and maintain the business architecture, determine project scope, define the requirements risk
approach, prepare the decision package, and track project benefits.
b. Define the business need, conduct feasibility studies, prepare the decision package, and determine
organizational readiness.
c. Define the business need, assess capability gaps, determine the solution approach, define business
case, and define the solution scope.
d. Define the business need, determine gap in capabilities to meet the business need, determine solution
approach, define the solution scope, and ensure the usability of the solution.
5. Of the following activities, which one does a business analyst do to contribute to enterprise analysis?
a. Determine most feasible business solution scope.
b. Set strategy for the organization using techniques such as SWOT analysis (Strengths, Weaknesses,
Opportunities, and Threats).
c. Establish strategic goals.
d. Decide which option of a feasibility study is the option to implement.
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4.1 Answers with options

Incorrect option-Benefit but difficult to quantify.
Correct option-Quantifiable benefits are best. BABOK 5.5.4.1.
Incorrect option This is a desired outcome, see BABOK 5.4.1.3.
Incorrect option - This is a desired outcome, see BABOK 5.4.1.3.
Incorrect option- This is a desired outcome, see BABOK 5.4.1.3.
Incorrect option-This is a solution and solutions are not desired outcomes. BABOK 5.4.1.3.
Incorrect option-This is a desired out-come - what the organization wishes to achieve.
Correct option-This is an activity - not a desired outcome. Definition: 'A desired outcome is not a
solution. It describes the business benefits that will result from meeting the business need and the end
state desired by stakeholders.' BABOK 5.1.4.
d. Improved safety.
Incorrect option-Direct question on activities.
Correct option-Introduction to enterprise analysis, BABOK, Figure 5.1.
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Correct option-BABOK 5.5.3.
Incorrect option-This is senior management responsibility.
Incorrect option-Usually this will be done by the sponsor.
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d. Improved safety.
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5 Answers with options

e. Improved usability of the claims entry application.
f. Increased morale across the claims division.
g. Time saved by reducing errors when entering new claims.
Correct option-Quantifiable benefits are best. BABOK 5.5.4.1.
h. Increased confidence that claims are accurately entered.
e. Improve revenue, by increasing sales or reducing cost.
Incorrect option This is a desired outcome, see BABOK 5.4.1.3.
f. Increase customer satisfaction.
Incorrect option - This is a desired outcome, see BABOK 5.4.1.3.
g. Increase employee satisfaction.
Incorrect option- This is a desired outcome, see BABOK 5.4.1.3.
h. Implement a new billing system.
Incorrect option-This is a solution and solutions are not desired outcomes. BABOK 5.4.1.3.
e. Improve revenue, by increasing sales or reducing cost.
f. Upgrade the CRM solution.
Correct option-This is an activity - not a desired outcome. Definition: 'A desired outcome is not a
solution. It describes the business benefits that will result from meeting the business need and the end
state desired by stakeholders.' BABOK 5.1.4.
g. Increased customer satisfaction.
h. Improved safety.
e. Create and maintain the business architecture, determine project scope, define the requirements risk
f. Define the business need, conduct feasibility studies, prepare the decision package, and determine
g. Define the business need, assess capability gaps, determine the solution approach, define business
Correct option-Introduction to enterprise analysis, BABOK, Figure 5.1.
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h. Define the business need, determine gap in capabilities to meet the business need, determine solution
6 Determine most feasible business solution scope.
Correct option-BABOK 5.5.3.
7 Set strategy for the organization using techniques such as SWOT analysis (Strengths, Weaknesses,
8 Establish strategic goals.
9 Decide which option of a feasibility study is the option to implement.
Incorrect option-Usually this will be done by the sponsor.
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1. You are the business analyst in a project where requirements have been specified. The next step is to
a. Model requirements.
b. Validate requirements.
c. Facilitate a formal requirements inspection.
d. Verify requirements.
2. When requirements conflicts occur, one should
a. Immediately escalate it to the project manager.
b. Immediately escalate to the implementation manager.
c. Facilitate the conflict by meeting with the affected stakeholders.
d. Facilitate communication between the stakeholders who are in conflict.
3. Purpose of organizing requirements is ________________.
a. To package prioritized business requirements for the key stakeholders for requirements approval.
b. To create a set of views of the requirements for the new business solution those are comprehensive,
complete, consistent, and understood.
c. To ensure that all requirements are properly numbered for analysis and archiving of requirements for
future projects.
d. To ensure risk analysis is performed quickly.
4. Which of the following terms is best described as a simplified representation of a complex reality?
a. Glossary.
b. Stakeholder and sponsor diagrams.
c. Model.
d. Textual description of requirements relationships.
5. Which of the following does NOT describe a traceability relationship?
a. Effort.
b. Value.
c. Necessity.
d. Priority.
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1. You are the business analyst in a project where requirements have been specified. The next step is to
a. Model requirements.
Incorrect option - Modeling is part of specification.
b. Validate requirements.
Incorrect option - Validate requirements happen after verification.
c. Facilitate a formal requirements inspection.
Incorrect option - Formal requirements sessions may or may not be needed as per requirements
management plan.
d. Verify requirements.
Correct option - BABOK suggests that requirements need to be verified before they can be
validated. BABOK 6.5 and 6.6.3.
2. When requirements conflicts occur, one should
a. Immediately escalate it to the project manager.
Incorrect option - Escalations are not the best step to take. This should be done once other options
fail.
b. Immediately escalate to the implementation manager.
Incorrect option See answer to option A.
c. Facilitate the conflict by meeting with the affected stakeholders.
Incorrect option - Conflicts need to be managed.
d. Facilitate communication between the stakeholders who are in conflict.
Correct option - Best approach a month the options. BABOK 4.1.4.2.
3. Purpose of organizing requirements is ________________.
a. To package prioritized business requirements for the key stakeholders for requirements approval.
Incorrect option - Also a possibility but a weaker option to option B.
b. To create a set of views of the requirements for the new business solution those are comprehensive,
complete, consistent, and understood.
Correct option - A direct quote from the BABOK. 6.2.1.
c. To ensure that all requirements are properly numbered for analysis and archiving of requirements for
future projects.
Incorrect option - This is the requirement for re-using requirements.
d. To ensure risk analysis is performed quickly.
Incorrect option - Organizing requirements is not directly related to risk analysis.
4. Which of the following terms is best described as a simplified representation of a complex reality?
a. Glossary.
Incorrect option - Glossary provides terms and definitions.
b. Stakeholder and sponsor diagrams.
Incorrect option - No such term in BABOK.
c. Model.
Correct option - A definition of a model. BABOK 6.3.4
d. Textual description of requirements relationships.

Incorrect option - This is traceability matrix.
5. Which of the following does NOT describe a traceability relationship?
a. Effort.
Incorrect option - Requirements may be related with respect to effort, value, necessity, subset or
cover. BABOK 4.2.4.
b. Value.
Incorrect option - See answer to option A.
c. Necessity.
Incorrect option - See answer to option A.
d. Priority.
Correct option - Not a valid traceability relationship. BABOK 4.2.4.
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1. You would like to graphically represent the supporting and opposing forces for an initiative. The tool
that you may use for the same is
a. Document analysis.
b. Surveys.
c. Focus groups.
d. Force field analysis.
2. Among the following which is NOT an input to Assess proposed solution task is
a. Assumptions and constraints.
b. Requirements [Prioritized and Approved].
c. Solution options.
d. Solution [Deployed].
3. The reason why a business analyst should document additional features functionalities offered by a
solution is
a. The feature may be useful in future.
b. To show-off knowledge.
c. Because BABOK mandates the same.
d. Not a desirable activity.
4. Among the following which technique is NOT used for assess proposed solution task is
a. Acceptance and evaluation criteria definition.
b. Decision analysis.
c. Vendor assessment.
d. Work breakdown system.
5. The objective of requirements allocation is to
a. Please stakeholders.
b. Satisfy design team.
c. Maximize the possible business value given the options.
d. Allow business to fund the project in a staggered manner.
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1. You would like to graphically represent the supporting and opposing forces for an initiative. The tool
that you may use for the same is
a. Document analysis.
Incorrect option- Direct definition question on tools and techniques.
a. Surveys.
Incorrect option- See answer to option A.
b. Focus groups.
c. Force field analysis.
Correct option- Force field graphically represents supporting and opposing forces.
2. Among the following which is NOT an input to Assess proposed solution task is
a. Assumptions and constraints.
Incorrect option- This is a valid input.
b. Requirements [Prioritized and Approved].
c. Solution options.
d. Solution [Deployed].
Correct option- This input is not mentioned. Pls. check section 7.1.3 in BABOK.
3. The reason why a business analyst should document additional features functionalities offered by a
solution is
a. The feature may be useful in future.
Correct option- Additional features of a solution can be useful in future.
b. To show-off knowledge.
Incorrect option- No such practice encouraged as a professional.
c. Because BABOK mandates the same.
Incorrect option- BABOK does not prescribe anything - it only provides recommended practices.
d. Not a desirable activity.
Incorrect option- This is useful and recommended by BABOK.
4. Among the following which technique is NOT used for assess proposed solution task is
a. Acceptance and evaluation criteria definition.
Incorrect option- This is a valid technique.
b. Decision analysis.
c. Vendor assessment.
d. Work breakdown system.
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Correct option- This technique is not mentioned. Pls. check section 7.1.5 in BABOK.
5. The objective of requirements allocation is to
a. Please stakeholders.
Incorrect option- No such practice encouraged in BABOK.
b. Satisfy design team.
c. Maximize the possible business value given the options.
Correct option- As per BABoK - Section 7.2.1.
d. Allow business to fund the project in a staggered manner.
Incorrect option- Technically correct but not mentioned in BABOK.
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1 Chapter end review questions