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HP Color LaserJet CP5525 Series Printer

Procedures for Replacing Formatter and Hard Drive

Below are the procedures for replacing:


1. Formatter board
2. Solid State Drive (steps 5 through 12)
3. Encrypted Hard Disk Drive (steps 13 through 19)
All three procedures are integrated into the same set of steps. As you follow the
steps please note the difference in color for the components being replaced.

The HP Color LaserJet CP5525 series printer is sold in three configurations CP5525n CP5525dn CP5525xh. The N and DN models contain the Solid State
Drive and the XH models contain the encrypted internal Hard Disk Drive.
In all three bundles the operating system and firmware resided on the drive. If the
drive is replaced the operating system and firmware will need to be re-installed.

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Replacing Solid State Drive/Hard Disk Drive/Formatter


Turn off the printer

1
Unplug USB/Network and Power Cable from the
printer.

2
Unscrew the formatter thumbscrews

3
Pull formatter out of the printer

4
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Solid State Drive


Remove and Replace -- Steps 5 through 12

If you have an N or DN model with a Solid State


Drive please use step 5 though 11 to remove and
replace the Drive with the same or new formatter
board. If you have an HX model, please skip to
step 13.
Solid State Drive procedures:
Twist the SSD retaining clip

5
Solid State Drive procedures:
Pull up on the SSD retaining clip

6
Solid State Drive procedures:
Pull the old SSD card out from the pin connector.

7
If replacing with new formatter board,
exchange it here.
NOTE: Do Not replace both a new Formatter
board and new Solid State Drive at the same
time. Please replace drive first, reboot, and
then replace formatter.

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Solid State Drive procedures:


If moving an old SSD to a new formatter, skip to
step 10. If installing a new SSD, open the new
SSD card package.

9
Solid State Drive procedures:
Place SDD card in Pin Connectors on the
formatter board

10
Solid State Drive procedures:
Push the retaining clip down in to the formatter
board

11
Solid State Drive procedures:
Twist the SSD retaining clip

12

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Hard Disk Drive


Remove and Replace -- Steps 13 through 19

If you have any model with an Encrypted Hard


Disk Drive please use step 13 though 19 to
remove and replace the Drive with the same or
new formatter board.
Hard Disk Drive procedures:
Disconnect both the Power and Serial
connectors.

13
Hard Disk Drive procedures:
Pinch hard drive mounting clip and pull up.

14
Hard Disk Drive procedures:
1. Rotate drive up
2. Slide forward off hinge

15
If replacing with new formatter board,
exchange it here.
NOTE: Do Not replace both a new Formatter
board and new Hard Disk Drive at the same
time. Please replace drive first, reboot, and
then replace formatter.

16

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Hard Disk Drive procedures:


1. Slide back on hinge
2. Rotate drive down

17
Hard Disk Drive procedures:
Drive mounting clip should snap into the
formatter board

18
Hard Disk Drive procedures:
Connect both the Power and Serial connectors.

19
Place the formatter board back into the printer.

20

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Tighten the formatter thumbscrews

21
Plug the USB/Network and Power Cable back
into the printer.

22
Turn the product on.
If one of the drives were replaced an error
message will appear:
Solid State Drive:
Error: 99.09.63 Disk Not Bootable.
Press OK to continue.
Hard Disk Drive
Error: 99.09.67 Disk Not Bootable.
Press OK to continue.

23

Please read below for next steps.

Now that you have replaced your Solid State Drive, Hard Disk Drive or Formatter
you will be required to follow additional steps to get the product back up and
running.

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Replacements

Action

Replacing Solid State Drive 99.09.63 error will


occur. Operating system and firmware are no longer
on the drive.

Firmware reload required through the Pre-Boot menu.


(recommended steps below)

Replacing Encrypted Drive 99.09.67 error will occur.


Operating system and firmware are no longer on the
drive.

Firmware reload required through the Pre-Boot menu.


(recommended steps below)

Replacing with new formatter + same drive.

Printer should boot up as normal.


NOT RECOMMENED or supported

Replacing with new formatter board + new drive.

Install new formatter first. After a reboot has occurred


then you may install new drive.

99.09.xx Troubleshooting Guide

99.09.60
Unsupported disk

The hard disk currently


installed is not recognized or
supported by the product.

Install the correct hard disk for this product.


Or
If the recommended hard disk is installed and this error
persists, run the Clean Disk (Administrator/Clean disk)
procedure from the Pre-Boot menu and then reload the
OS/firmware.
Or
If the recommended hard disk is installed and this error
persists, run the Erase/Unlock (Administrator/Disk
Manager/Boot Device/Erase/Unlock) procedure from the
Pre-Boot menu and then reload the OS/firmware.

99.09.61
Unlocked disk

The installed disk was


placed in a device
configured for an encrypted
hard disk.

Lock the disk by accessing the Pre-Boot menu and


selecting the Lock Disk option. (Administrator/Manage
Disk/Disk Lock)

99.09.62
Unknown disk

99.09.63
Incorrect disk

The disk currently installed


was previously locked in
another device.

A new or blank disk has


been installed in a device
which previously had an
encrypted disk.

Install a new disk


Or
Erase/Unlock (Administrator/Disk Manager/Boot
Device/Erase/Unlock) this disk using the functions in the
Pre-Boot menu and then reload the OS/firmware.
NOTE: The Hard Disk Drive may no longer be
encrypted. Go to the EWS Security tab to encrypt the
Hard Disk Drive.
The Solid State Drive is not able to be encrypted.
Perform a Clear Disk Pass (Administrator/Manage
Disk/Clear Disk Pass) with in the Pre-Boot menu.
Or
Perform an Erase/Unlock (Administrator/Disk
Manager/Boot Device/Erase/Unlock) from the Pre-boot
Menu then load the OS/firmware on to the drive.
NOTE: The Hard Disk Drive may no longer be
encrypted. Go to the EWS Security tab to encrypt the
Hard Disk Drive.
The Solid State Drive is not able to be encrypted.

99.09.64
Disk malfunction

A fatal hard disk failure has


occurred.

Replace the hard disk drive assembly.

99.09.65
Disk data error

Disk Data corruption has


occurred.

Run the Clean Disk (Administrator/Clean disk)


procedure from the Pre-boot menu and then reload the
OS/firmware.
If the error persists replace the disk drive assembly.

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99.09.66
No disk installed

A disk drive is not installed


in the device

Install a compatible disk drive.


Or
Try performing an Erase/Unlock (Administrator/Disk
Manager/Boot Device/Erase/Unlock) from the Pre-boot
Menu then load the OS/firmware on to the drive..
If the error persists and a disk drive is already installed,
replace the disk drive assembly.

99.09.67
Disk is not bootable,
please download
firmware.

The printer has a disk but


does not have the OS or
firmware loaded.

Install the OS/Firmware on to the installed drive through


the Pre-Boot Menu. (Administrator/Download/USB
Thumb Drive)

99.09.68
Secondary missing

The secondary encrypted


disk has been removed from
this device.

Reinstall the secondary encrypted storage device.

Below are steps for loading new firmware onto the Solid State Drive or the Encrypted
Hard Disk Drive. This process may not be available with some older formatter
boards with older bios/pre-boot menu code. The bios/pre-boot menu code can be
pulled from the drive. This is why it is important to never replace the drive and
formatter board at the same time.
Firmware upgrade process
Pre-Boot walk-up USB thumb drive: (control panel Pre-Boot menu)

Go to www.hp.com/go/cljcp5525_firmware and
follow the onscreen steps to download the most
recent firmware upgrade files for your product.
After uncompressing the file, copy the firmware
file (xxxxxxx.bdl) to the root directory of a USB
storage accessory. Insert the USB storage
accessory into the USB port on the control
panel.

From the Pre-boot menu, press the


downarrow button to scroll to 3
Administrator.
Press the OK button to select it.

2
Press the downarrow button to scroll to
1 Download.
Press the OK button to select it.

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Press the downarrow button to scroll to 3 USB


Thumbdrive.
Press the OK button to select it.

4
Press the downarrow button to scroll to the
firmware upgrade file that you downloaded in step
1.
Press the OK button to select it.

NOTE: If no .bdl files are listed, try saving the file


to a different USB storage accessory.
Wait while the file transfers. When the transfer is
complete, the message Complete appears on the
screen.

6
Firmware Transfer is complete.

7
Turn the product off, remove the USB storage
accessory, and then turn the product on. Wait for
several minutes while the product initializes.
If the upgrade is unsuccessful, try sending the
firmware upgrade file again.

2006 Hewlett-Packard Development Company, L.P. The information contained


herein is subject to change without notice. The only warranties for HP products and
services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial errors or
omissions contained herein.
4AA0-XXXXENW, May 2006

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