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The HP Color LaserJet CP5525 series printer is sold in three configurations CP5525n CP5525dn CP5525xh. The N and DN models contain the Solid State
Drive and the XH models contain the encrypted internal Hard Disk Drive.
In all three bundles the operating system and firmware resided on the drive. If the
drive is replaced the operating system and firmware will need to be re-installed.
1
Unplug USB/Network and Power Cable from the
printer.
2
Unscrew the formatter thumbscrews
3
Pull formatter out of the printer
4
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5
Solid State Drive procedures:
Pull up on the SSD retaining clip
6
Solid State Drive procedures:
Pull the old SSD card out from the pin connector.
7
If replacing with new formatter board,
exchange it here.
NOTE: Do Not replace both a new Formatter
board and new Solid State Drive at the same
time. Please replace drive first, reboot, and
then replace formatter.
9
Solid State Drive procedures:
Place SDD card in Pin Connectors on the
formatter board
10
Solid State Drive procedures:
Push the retaining clip down in to the formatter
board
11
Solid State Drive procedures:
Twist the SSD retaining clip
12
13
Hard Disk Drive procedures:
Pinch hard drive mounting clip and pull up.
14
Hard Disk Drive procedures:
1. Rotate drive up
2. Slide forward off hinge
15
If replacing with new formatter board,
exchange it here.
NOTE: Do Not replace both a new Formatter
board and new Hard Disk Drive at the same
time. Please replace drive first, reboot, and
then replace formatter.
16
17
Hard Disk Drive procedures:
Drive mounting clip should snap into the
formatter board
18
Hard Disk Drive procedures:
Connect both the Power and Serial connectors.
19
Place the formatter board back into the printer.
20
21
Plug the USB/Network and Power Cable back
into the printer.
22
Turn the product on.
If one of the drives were replaced an error
message will appear:
Solid State Drive:
Error: 99.09.63 Disk Not Bootable.
Press OK to continue.
Hard Disk Drive
Error: 99.09.67 Disk Not Bootable.
Press OK to continue.
23
Now that you have replaced your Solid State Drive, Hard Disk Drive or Formatter
you will be required to follow additional steps to get the product back up and
running.
Replacements
Action
99.09.60
Unsupported disk
99.09.61
Unlocked disk
99.09.62
Unknown disk
99.09.63
Incorrect disk
99.09.64
Disk malfunction
99.09.65
Disk data error
99.09.66
No disk installed
99.09.67
Disk is not bootable,
please download
firmware.
99.09.68
Secondary missing
Below are steps for loading new firmware onto the Solid State Drive or the Encrypted
Hard Disk Drive. This process may not be available with some older formatter
boards with older bios/pre-boot menu code. The bios/pre-boot menu code can be
pulled from the drive. This is why it is important to never replace the drive and
formatter board at the same time.
Firmware upgrade process
Pre-Boot walk-up USB thumb drive: (control panel Pre-Boot menu)
Go to www.hp.com/go/cljcp5525_firmware and
follow the onscreen steps to download the most
recent firmware upgrade files for your product.
After uncompressing the file, copy the firmware
file (xxxxxxx.bdl) to the root directory of a USB
storage accessory. Insert the USB storage
accessory into the USB port on the control
panel.
2
Press the downarrow button to scroll to
1 Download.
Press the OK button to select it.
4
Press the downarrow button to scroll to the
firmware upgrade file that you downloaded in step
1.
Press the OK button to select it.
6
Firmware Transfer is complete.
7
Turn the product off, remove the USB storage
accessory, and then turn the product on. Wait for
several minutes while the product initializes.
If the upgrade is unsuccessful, try sending the
firmware upgrade file again.