Starbucks vs CCD

So here is my comparison in different coffee-shop-judgingmetrics:

Starbucks vs CCD vs The Chai paani:

Menu:
Both coffee houses have a fairly large and appetizing selection of food and
beverages. Both have beverages including hot and cold assortment of coffees,
iced teas and frappuccinos (or frappes, as CCD calls them). I like that I like that
Cafe Coffee Day is having fun with their frappes by using oreos and coffee beans,
but Starbucks wins me over by including less-calorie caffine fixes like iced
cappuccinos and espresso shots, whereas CCD for the days Im looking for noncreamy drinks. Lately, CCD has increased its food menu and even started
including Indianized sides like samosa, etc. But if we have a look at the Chai
paani, it is quite desi in its offerings, serving in kulhads and serves a wide range of
hot indian snacks such as bhajiyas.

Pricing:
Starbucks is infamous not just in India but also abroad for selling overpriced
coffee. At a first glance the price point does seem much higher in comparison to
CCD. For example, a tall cappuccino in Starbucks costs INR 120 and a regular
cappuccino at CCD costs INR 75 (before taxes, tall is equivalent to regular of
CCD). Similarly, a tall cafe mocha in Starbucks costs INR 140 and a regular cafe
mocha at CCD costs INR 95 (before taxes).
But all that begins to change when you do go to CCD to have a cup worth its buck.
Last week, Guy ordered a Devils Own for me at a CCD in Chennai and ended up
being billed for 3 unordered extras: whipped cream, ice-cream scoop and
chocolate sauce. When he protested and asked for the unordered items to be
removed, the lady at the counter tried to embarrass him by saying that they
always come with the drink. Devils Own is CCDs version of Starbucks Coffee
Frappuccino sprinkled with coffee beans.
So eventually I would end up paying INR 139+30+37+37=INR 243+taxes for my
drink, which is 1.7 times more than the price of a coffee frappuccino at Starbucks.
Needless to say, I cancelled my order and went over to Starbucks for an iced
cappuccino.
The Chai Panni pricing is quite less as compared to the other two. The tea and
coffee offerings are quite easy on the wallet (the costliest one is 60 rs, with taxes),
but it does not fancy options like Frappuccino, Irish coffee and the likes.

Ambience:
Both coffee houses have pretty nice interiors. Cafe Coffee Day outlets have
brighter colors like purple and red, while Starbucks has its signature off-whites
and rustic browns inspired by authentic European coffee houses. Plus the first
Starbucks outlets in Mumbai have classy interiors using Indian motifs infused with
modern elements. The chai paani store was a quiet little hangout place, with

nothing much to offer in the interiors, but still a cozy environment to hang out
with the friends on a quiet evening. Also, their servings in an Indian setup are
something which make the experience amazing.

Service:
Cafe Coffee Day has self-service in some outlets and table service at others,
whereas Starbucks has self-service everywhere. While lots of Indian customers
prefer table service, the quick self-service at Starbucks is highly appreciated when
Im running late and need a quick coffee to go. The Chai Pani in contrast has a
table service and not appropriate to take away.

Hospitality:
In India, each time you go inside a Sbux, the baristas call out, Welcome to
Starbucks!, and when you leave they yell, Thank you!, which Guy has
specifically asked me to mention to you all that he finds a bit annoying! (Very,
he calls out as I type!) Although if you compare the hospitality for Starbucks vs
CCD, Ive had examples of good hospitality at both chains. I like it especially when
they remember my name and my regular order. The Chai Pani has a very
welcoming service, with the 3 waiters carrying a huge smile every time they talk
to you and are very courteous. They are very hospitable.

Customers:
Both brands are targeting the youth in India. Guy also wants me to mention that
Starbucks can sometimes be full of wannabes who want to show off their
financial prowess for being able to buy premium coffee. The Chai Pani targets
local college goers, who have made this their hang out place.

Coffee and Authenticity:

As far as your good ol cappuccinos go, I like Cafe Coffee Days better, although
its far from the best Ive ever had. My Australian friends even go as far as to ask
me why I go to Starbucks because you can find way better coffee at local coffee
shops. But theyre Australian and can taste coffee like no one can! The Chai Pani
falls flat here in its very desi offerings, although, the filter coffee here is
something to die for.

Extras:
I love the fact that Starbucks has never charged me extra for all the extra
whipped cream I have demanded on many an occasion. Rather, theyve always
happily served me drinks in bigger cups to accommodate it.
And extras at Cafe Coffee Day, well I just went through that (read Pricing above).
Also, Starbucks will happily make you a whole new drink if you dont like what you
got.

When the guys at Starbucks dont get my name right and call me Tia, which my
friends make my nickname forever.

Starbucks Menu

Cafe Coffee Day Menu

.

Starbucks

My lovely Iced Cappuccino at