Professional Documents
Culture Documents
Business Management
and Administration
Business Management
and Administration
Char t Your Success On Your Own
or Among the Giants
Since the very beginning, Truett Cathy (Founder of Chick-Fil-A) set clear expectations
and high standards for the quality of our food and customer service, and when such
a foundation has been laid, the business continues to attract great people.Operators
of our restaurants will hire only those who they believe will continue to elevate the
quality of the food and the level of service we strive to provide.
Britt Sims
Owner/Operator, Chick-Fil-A
West Columbia, SC
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Manag ions
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Cluster
Knowledge
& Skills
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o
Inf nt
s eme
g
m inistrative
Su p p o r t
3
GENERAL MANAGEMENT
W
ork with company owners and senior managers
to determine goals, benchmarks and productivity
expectations
Compare company or department performance with
established benchmarks to determine level of success
Evaluate employees and help them determine and achieve
progress in their performance
Oversee department or company budget finances, including
responsibility for the security of employees and money
Encourage positive interactions and resolve disputes with
customers and employees
Required Skills
C
ommunications Use of oral and written
communications to create, interpret and share
information, including technical terminology and
general interpersonal interactions
M
athematics and Statistics Use of basic mathematics
and statistical methods to gather and analyze performance
information for individuals and business processes
Active Learning Understanding the implications of
new information for both current and future problem
solving and decision making
Critical Thinking Identifying the strengths and
weaknesses of different solutions or approaches to
opportunities, challenges, problems and situations
Judgment And Decision Making Considering the
relative costs and benefits of potential actions to choose
the most appropriate one
Bachelors Degree
etail Manager
R
Department Manager
Office Manager
Restaurant Manager
General Manager
ales Manager
S
Contract Officer
Production Manager
ntrepreneur
E
Senior Sales Manager
Executive
President/CEO
5
H
igh School Diploma or GED
Specialized Certificate in Networking, Security or
Software Systems
Bachelors Degree in Computer Engineering or
Business Systems
Masters Degree in Computer Science or Engineering
Employment Outlook
A
dminister computerized management systems to
improve workflow
Administer e-mail and other electronic
communications systems
Maintain computer networks across multiple locations,
such as bank branches
Help customer service, sales and executive staff with
computer problems
Required Skills
I nformation Processing
Specialist
Web Maintenance Specialist
Help Desk Specialist
Bachelors Degree
Annual Salary Range
$50,000-$100,000
Web Developer
Database Manager
IT Security Manager
note: Salary may differ according to county, region and state.
H
igh School Diploma or GED
Professional Certifications such as Professional in
Human Resources (PHR)
Bachelor's or Masters Degree in Organizational Behavior
or Business Administration
Employment Outlook
Communications Use of oral and written communications to create, interpret and share information,
including general interpersonal interactions
I nterpersonal Skills Ability to work with
confidential records and people in sometimes stressful
situations
Active Learning Understanding the implications of
new information for both current and future problem
solving and decision making
Critical Thinking Identifying the strengths and
weaknesses of different solutions or approaches to
opportunities, challenges, problems and situations
Judgment and Decision Making Considering the
relative costs and benefits of potential actions to choose
the most appropriate one
Human Resources is a challenging and rewarding career
that allows you to work across all departments in an
organization, such as hiring, training, benefits, etc.Great
interpersonal skills and a passion for working with
people are invaluable in HR positions.
Jill Menhart, Human Resource Director, VC3
Bachelors Degree
OPERATIONS MANAGEMENT
H
igh School Diploma or GED
Bachelors Degree in Business, Accounting or
Management Science
Masters Degree in Management Science or Business
Administration
Employment Outlook
O
versee purchasing and other activities related to
making products or providing services
Manage staff, preparing work schedules and assigning
specific duties
Direct and coordinate financial and budget activities
Establish and implement departmental goals and procedures
Research expected employment and resource requirements
Required Skills
C
ommunications Use of oral and written
communications to create, interpret and share
information, including technical terminology and
general interpersonal interactions
Mathematics and Statistics Use of basic
mathematics and statistical methods to gather and
analyze performance information for individuals and
business processes
Active Learning Understanding the implications of
new information for both current and future problem
solving and decision making
Critical Thinking Identifying the strengths and
weaknesses of different solutions or approaches to
opportunities, challenges, problems and situations
Judgment and Decision Making Considering the
relative costs and benefits of potential actions to choose
the most appropriate one
Facilities Manager
Billing Clerk
Bookkeeper
Bachelors Degree
Annual Salary Range
$40,000-$90,000
Auditor
Operations Manager
Operations Research Analyst
note: Salary may differ according to county, region and state.
ADMINISTRATIVE SUPPORT
Employment Outlook
Required Skills
Office Clerk
Receptionist
Administrative Assistant
Bachelors Degree
Annual Salary Range
$40,000-$90,000
Facilities Manager
Sales Support Manager
Administrative Services Manager
note: Salary may differ according to county, region and state.
Entrepreneur
Consultant
13
by the numbers
Business Management
and Administration
Chief Executives
$176,840
$85.02
370,000
481,500
111,500
Computer, Information
Systems Managers
$115,780
$55.67
307,900
363,700
55,800
18
Top Executives
$101,250
$48.68
2,136,900
2,233,900
97,000
$99,180
$47.68
71,800
81,100
9,300
13
Sales Managers
$98,530
$47.37
342,100
382,200
40,100
12
Compensation and
Benefits Managers
$89,270
$42.92
31,800
32,700
900
Training and
Development Managers
$89,170
$42.87
29,800
34,100
4,300
15
$77,890
$37.45
254,300
291,200
36,900
15
Database Administrators
$73,490
$35.33
110,800
144,700
33,900
31
$70,960
$34.12
64,600
74,000
9,400
15
Network, Computer
Systems Administrators
$69,160
$33.25
347,200
443,800
96,600
28
$58,360
$28.06
487,200
518,900
31,700
$52,690
$25.33
442,200
532,900
90,700
21
$26,610
$12.79
2,950,700
3,440,200
489,500
17
14
resources
Allen University: www.allenuniversity.edu
American Management Association: www.amanet.org
American Purchasing Society: www.american-purchasing.com
Benedict College: www.benedict.edu
Career Technical Education: www.careertech.org
Careers in Accounting: www.careers-in-accounting.com
Careers in Finance: www.careers-in-finance.com
Clemson University: www.clemson.edu
Columbia College: www.columbiasc.edu
Human Resources Certification Institute: www.hrci.org
Institute of Internal Auditors: www.theiia.org
Institute of Management Accountants: www.imanet.org
Limestone College: www.limestone.edu
Mapping Your Future: www.mappingyourfuture.org
Midlands Education and Business Alliance: www.mebasc.com
Midlands Regional Education Center: http://recs.sc.gov
Midlands Technical College: www.midlandstech.edu
Risk Management Association: www.rmahq.org
Society for Human Resource Management: www.shrm.org
South Carolina Department of Education: www.ed.sc.gov
South Carolina Independent Colleges & Universities: www.scicu.org
South Carolina Career Information System: sccis.intocareers.org
South Carolina Technical College System: www.sctechsystem.com
South Carolina State University: www.scsu.edu
South University: www.southuniversity.edu/columbia
Southern Wesleyan University: www.swu.edu
University of South Carolina: www.sc.edu
Webster University: www.webster.edu/columbia
The Darla Moore School of Business at the University of South Carolina
is ranked #1 in undergraduate international business education by U.S.
News & World Report in its September 2012 annual survey Americas Best
Colleges Guide the 16th year the school has received this distinction.
Midlands Education and Business Alliance does not discriminate on the basis of race, color, national origin,
sex or disability in admission to or employment in its programs and activities.
15
16
otential entrepreneurs need to understand themselves before they start on the VERY difficult entrepreneurial journey.
If youre thinking about becoming an entrepreneur, complete the checklist below. If the majority of your answers to
this questionnaire are yes, then you may have the right personality and work ethic to be a successful entrepreneur.
Yes
No
17
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