Matthew B.

Ford
mbford882@gmail.com 5874 Broomes Is. Rd. Port Republic, MD 20676 404.391.7373
Career Objectives
Highly motivated engineering technology student ideally suited to support technical project managers.
Interested in hardware development, systems engineering, and system integration. Demonstrated problem
solver. Strong interpersonal and communication skills. Professional experience in product sales and
management of retail teams.

Education
College of Southern Maryland

Prince Frederick, MD

2015-Present
Mercer University

Macon, GA
2006-09

Gordon State College

Barnesville, GA
2002-05

Related Experience
Clarks Company NA
Assistant Manager

Atlanta, GA
September 2013- August 2015

Responsibilities included: Providing excellent customer service; responsible for learning new product
construction and fashion/style direction and communicating those concepts to staff; fit, measure, and
educate customer on products; engaging customers in conversation and assisting them in the
understanding, demonstration, description and selection of merchandise; meeting or surpassing individual
productivity goals set by Manager; training and motivating all store staff; educating staff on company
policies and standards; keeping store inventory at proper merchandising levels and communicating
changes, needs, or suggestions to Store and District Manager when necessary.
Key Achievements:
Consistently exceeding individual sales targets set by Store Manager;
Achieving highest overall sales in the store since start of employment;
Effectively motivating team through positive, encouraging, lead-by-example attitude.
Starbucks Coffee Company
Assistant Store Manager

Atlanta, GA
August 2006 September 2013

Started as a barista, became shift supervisor, then promoted to Assistant Store Manager. General
responsibilities included: using problem solving to achieve greater efficiency and less waste; promoting
customer loyalty and brand image through continually exceeding customer expectations; assisting in

interviewing potential new-hires; training new employees; inspiring and motivating team and building
confidence in team by exemplifying Starbucks core values; ethically resolve issues with staff;
recognizing partner and team successes; listening and communicating well with team. Administrative
responsibilities included: labor scheduling for staff of twenty-six; completing profit & loss reports, food
waste reports, sales forecasts reports, and inventory reports. Marketing responsibilities included:
Assisting in the launch of new promotions, retail products, and food and beverage products; prioritizing
and focusing on what is important to drive business.
Key Achievements:
Helped the Store consistently exceed goals in Sales, Controllable Contributions, and Total
Contributions.
Helped the Store focus on and achieve higher Customer Voice Scores.
Interim Manager of the highest volume store in Atlanta for three months- during which, the Store
continued to grow and exceed financial goals.
Certified Health and Safety Manager
Personal Data and Interests
Worked extensively with a variety of POS machines; humbly takes responsibility for successes and
failures; avid outdoorsman; enjoys team building and leading people.
References Available Upon Request