Professional Documents
Culture Documents
Serviceorganizations nee to follow a strategic approach for effecctive service that canincrease customer
satisfaction that influences the profitability (Ketler, 2009).
Local Literature
According to PLDT(Manila,Philippines,April 15,2011), small and mediumenterprises, who
long for a point-of-sale(POS) system that can track how muchthey sell and how muchstock they have left
at their stores in real-time and fromanywhere, can now turn to PLDT SME Nation.