Mobilink Pakistan Recruitment & Selection Systems

Introduction of the organization

Mobilink is subsidiary of the Orascom Telecom Holding, is Pakistans leading cellular and
Blackberry service provider. With more than 31.6 million subscribers, Mobilink maintains
market leadership through cutting-edge, integrated technology, the strongest brands and the
largest portfolio of value added services in the industry, a broadband carrier division providing
next generation internet technology as well as the countrys largest voice and data network with
over 8,000 cell sites. Housing Pakistans largest distribution and contact centre networks and an
unparalleled 6,500 kilometers fiber optic backbone, Mobilink has already invested over US $3.3
billion in the country to date and provides uninterrupted countrywide connectivity, unmatched
customer services and international roaming in over 140 countries. The company is also the
official cellular partner of the Pakistan Cricket Board. As a responsible corporate citizen,
Mobilink also offers a range of socially inclusive products and services dedicated to enhance
access to information. Through Mobilink Foundation, the company supports education, health
and environmental initiatives and promotes sustainable business practices.
Mobilink offers exclusively designed tariff plans that cater to the communication needs of a
diverse group of people, from individuals to businessmen to corporate and multinationals. To
achieve this objective, we offer both postpaid (Indigo) and prepaid (JAZZ) solutions to our
customers. Compared to our competitors, both the postpaid (Indigo) and prepaid (JAZZ) brands
are the largest brands of their kind in the Pakistan cellular industry.
In addition to providing advanced voice communication services that makes the lives of millions
that much easy, we also offer a host of value-added-services to our prized customers. At the same
time, Mobilink places high importance to its coverage, which is why we cover you in 10,000+
cities and towns nationwide as well as over 140 countries on international roaming service. In
other words, we speak your language, everywhere.

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Vision Statement
To be the leading Telecommunication Services Provider in Pakistan by offering innovative
Communication solutions for our Customers while exceeding Shareholder value & Employee
Expectations.
Values
Total Customer Satisfaction
Customers are at the heart of our success. They have placed their trust and confidence in us. In
return, we strive to anticipate their needs and deliver service, quality and value beyond their
expectations.
Business Excellence
We strive for excellence in all that we do. We aspire to the highest standards and raise the bar for
ourselves every day. This commitment to delivering world-class quality translates into
unmatched service and value for our customers and all stakeholders.
Trust & Integrity
At Mobilink, we take pride in practicing the highest ethical standards in an open and honest
environment, and by honoring our commitments. We take personal responsibility for our actions,
and treat everyone fairly, and with trust and respect.
Respect for People
Our relationships drive our business. We respect and esteem our employees and all stakeholders.
We believe in teamwork, empowerment and honor.
Corporate Social Responsibility
As the market leader, we recognize and fulfill our responsibility towards our country and the
environment we operate in. We contribute to worthy causes and are dedicated to the development
and progress of the society.

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Management

President and CEO

Rashid Khan

Chief Strategy Officer

Tariq Rashid

Vice President Sales & Distribution

Bilal Munir Sheikh

Vice President Customer Care

Irfan Akram

Vice President Corporate Affairs

Agha Qasim

Chief Technical Officer

Ramy Reyad Kamel

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Vice President Marketing

Jahanzeb Taj

Chief Information Officer

Irfan Farooq

Head of Human Resources & Administration

Sadia Ahmad

Chief Financial Officer

Andis Locmelis

Head of Business Analysis and Planning

Farid Ahmed

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Career Choices at Mobilink

There are various career choices for you at Mobilink. The perfect synergy of each of our
divisions fuels our success and fosters commitment and dedication. To find out where you fit
best, take a look at the overview of our key business functions.
Mobilink Divisional Functions
The organization is divided into divisions, which are further divided into departments and sub
departments. The divisions, their sub-functions and their roles in the organization are mentioned
below:
Technical
Installs, maintains and operates the GSM Cellular Network. It is also involved in planning and
rolling out network expansion as per business targets while working closely with other
departments, especially commercial and IT, to launch new services and cities. It is the second
largest division in the organization.

Engineering Access Network (EAN)

Operations Access Network (OAN)

Operations Core Network (OCN)

Engineering Core Network (ECN)

Production and Deployment

Fiber Optics Operations

Technical Budget PMO and Operations

Technical Special Projects

Network Operations Center

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Technical Logistics

Quality of Service

Marketing
Anticipates, and satisfies the 5customers communication needs. This includes consumer
behavior research and translating this research into services and pricing plans. The Marketing
team helps identify new business opportunities and develops plans to exploit these profitably. It
also designs and implements brand strategies and communication plans.

Marketing Strategy & Pricing

Brand Management

Public Relations

Value Added Services, LDI and International Roaming

Post Paid Solutions

Sales & Distribution

Employs direct and indirect channels to augment sales. They are also responsible for extending
post sales support to ensure customer convenience.

Indirect Sales

Enterprise Solutions

Distribution

Sales Operations

Customer Care
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Provides services to customers pre and post purchase to ensure that customer expectations are
exceeded. It is the largest division in the company.

Customer Operations

Support Centers

Contact Centers

Quality Assurance, Standardization and Training

Business Planning and Customer Retention

Credit & Collection

Finance
Prepares and monitors financial plans and budgets. Arranges timely funding to meet business
requirements and for maintaining accounting records. Sourcing and qualification of items and
vendors and handling custom clearance of imported goods also falls into the responsibility areas
of this division. Reviews risk management procedures and compliance with existing policies and
procedures. Focuses on the strategic objective of coordinating, streamlining and institutionalizing
the planning, sourcing, warehousing and distribution of SIMs and Scratch Cards, manages
operations and procurement and contracts.

Corporate accounting

Finance Logistics

Treasury

Business Support & Revenue assurance

Planning, budgeting and reporting

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Procurement and contracts

Internal Audit

Information Technology
Enables secure and efficient information sharing to meet the business needs. It facilitates
conversion, storage, protection, processing, transmission and retrieval of information to and from
various channels.

Planning, Implementation and Technologies Management

IT Strategy, Innovation and Service Management

Business Intelligence and Billing

Enterprise System Integration & Support

IT Governance & Information Security

IT Operations

Technology Solution Planning

Human Resources and Administration

The human resources function at Mobilink comprises four main areas. The staffing and
compensation function is responsible for meeting the company's recruitment requirements along
with developing, implementing and maintaining companywide compensation and incentive
plans. The function is also the custodian of the HR Employer Brand. Organizational
Development is primarily responsible for initiatives tied to employee development and
organizational capability enhancement. HR Operations looks after employee services and
employee relations. It also maintains and updates employee records. The employee excellence
function aims to enhance HR performance through value creating activities focusing on wellness
and diversity management initiatives.
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Overseeing nationwide facilities management, the Administration department ensures that

employees are provided with a comfortable working environment that is conducive to high
performance. Security department Aims to meet the security needs of the entire organization by
covering people, property and assets nationwide.
HR

Staffing and Compensation

Organizational Development

HR Operations

Administration

Office Maintenance, Travel & Accommodation arrangements

Stationery requirements

Courier, Janitorial services

Vehicle maintenance, Build outs

Event management

Cafeteria arrangements

PMO

Corporate Affairs
Corporate Affairs constitutes Legal affairs, Government relations and Interconnect. Legal affairs
provide legal and corporate support and advice at all levels to ensure effective decision making
and strategizing. The department also engages in policy-making, overseeing contracts and
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transactions, ensuring compliance with applicable rules, regulations and laws. Regulatory
matters and assistance and support to the holding company and subsidiaries also falls within
Legal Affairs purview. The Government Relations department liaises with Government
authorities and the Pakistan Telecommunication Authority on regulatory aspects like government
rules, policies and SOPs. It interacts with other telecom operators and cellular mobile operators
on matters of common interest, and also plays an advisory role for all Mobilink departments in
guiding them through procedures involving government agencies. Interconnect department
makes arrangements for providing connectivity between Mobilink and other operators in
coordination with engineering and billing departments.

Government Relations

Inter Connect

Legal Affairs

Office of Strategy Management (OSM)

Formulates business strategy and works with other divisions for alignment and implementation.
The department also identifies and recommends new business opportunities for revenue
generation and strengthening strategic advantage

Business Intelligence

Program Management

Special Projects

Security

Mobilink Infinity (Broadband Business Unit)

Mobilink, the pioneer of GSM Technology in Pakistan, brings Internet access combined with
telephony services that are exponentially better than the average dial-up. It's Next Generation
Broadband technology breaking the norms by allowing easy and affordable access to get
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connected where conventional telephone networks fail; always-on connectivity to the Internet
while simultaneously using the phone; and high-quality Technical and Customer Services that
deliver upon expectations. It is your seamless connection to everything and everyone.
Business Analysis & Planning
This division is responsible for company-wide business parameters and their implications on the
business and company plans.

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Facts about Mobilinks Human Resource

Mobilink currently employs about five thousand direct employees.

25% of these employees are women.
Most preferred Telecom Company in 2008 (by Pakistan Society of Human Resource

Management)
Only sixteen promotions in 2010.
About 500 promotions in 2011.
Employees in Engineering/IT divisions get more salary raises than the employees in other
divisions of the company.

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Recruitment
Job Analysis
Mobilink does not do job analysis of jobs there from scratch; rather they make changes in the job
descriptions and specifications as per the latest trends in the market and requirements of that
particular job.
Job Description HR Business Partner

Industry:
Telecommunication/ISP
Category:
Human Resource
Total Position:
2
Job Type:
Full Time/Permanent
Department:
Human Resource Management
Job Location:
Lahore
Gender:
Doesn't Matter
Minimum Education:
MBA, MPA, M.com, or relevant and equal to masters
Degree Title:
Hold a Masters degree preferably in Human resource/Management
Career Level:
Experienced (Non-Manager)
Minimum Experience:
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4 Years(Have at least 4-6 years of relevant work experience)

Apply By:
August 31, 2016
Posted On:
August 31, 2016
The ideal candidate should

Hold a Masters degree preferably in Human resource/Management

Have at least 2-6 years of relevant work experience

Additional Human resource management certifications would be an added advantage

Job Description

Analyze employment-related data and develop reports for management

Conduct exit interviews and ensure smooth execution of the settlement process

Handle employee grievances effectively

Ensure that reference checks of new hires are conducted in-time and any anomalies are
addressed in a timely manner

Confer with management to develop or implement personnel policies and procedures in

line with the business needs

Develop and implement recruiting strategies and orientation sessions to meet current or
anticipated staffing needs while keeping a check on quality and timelines.
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Advise line management on policies and procedures and provide effective solutions to
cater to business requirements

Manage reward and recognition processes and tools and ensure utilization for effective
results.

Provide end-to-end HR services to business and continuously improve business processes

for providing on the spot resolution to all queries.

Conduct employee engagement exercises and manage internal events

Essential Skills

Should be able to analyze and think strategically

Should have strong communication and interpersonal skills

Should have sound coaching and counseling skills

Should be able to plan and organize tasks effectively

Should have strong decision making and problem solving skills

Should be proficient in operating MS Office Suite

Job Description Assistant HR Business Partner

Industry:
Telecommunication
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Category:
Human Resource
Total Position:
1
Job Type:
Full Time/Permanent
Department:
Human Resource Management
Job Location:
Lahore
Gender:
Doesn't Matter
Minimum Education:
MBA, MPA, M.com, or relevant and equal to masters
Degree Title:
Hold a Masters degree preferably in Human resource/Management
Career Level:
Experienced (Non-Manager)
Minimum Experience:
2 Years(Have at least 2-4 years of relevant work experience)
Apply By:
August 31, 2016
Posted On:
August 31, 2016
The ideal candidate should

Hold a Masters degree preferably in Human resource/Management

Have at least 2-4 years of relevant work experience

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Additional Human resource management certifications would be an added advantage

Job Description

Analyze employment-related data and develop reports for management

Conduct exit interviews and ensure smooth execution of the settlement process

Handle employee grievances effectively

Ensure that reference checks of new hires are conducted in-time and any anomalies are
addressed in a timely manner

Confer with management to develop or implement personnel policies and procedures in

line with the business needs

Develop and implement recruiting strategies and orientation sessions to meet current or
anticipated staffing needs while keeping a check on quality and timelines.

Advise line management on policies and procedures and provide effective solutions to
cater to business requirements

Manage reward and recognition processes and tools and ensure utilization for effective
results.

Provide end-to-end HR services to business and continuously improve business processes

for providing on the spot resolution to all queries.

Conduct employee engagement exercises and manage internal events

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Essential Skills

Should be able to analyze and think strategically

Should have strong communication and interpersonal skills

Should have sound coaching and counseling skills

Should be able to plan and organize tasks effectively

Should have strong decision making and problem solving skills

Should be proficient in operating MS Office Suite

Strategies of Recruitment
Attracting the Talent
Mobilink has been relying heavily on online job sites to attract the candidates for the vacancies at
the company. The details of which sources Mobilink uses for recruitment and how does it use
them are as follow:
Online Recruitment (Rozee.PK)
The largest and most reliable source of Mobilink for attracting a pool of candidates for current
openings at the company is online job sites. In online job sites, Mobilink is solely depending on
Rozee.PK by having a partnership with them. Rozee.PK has helped Mobilink create a job portal
at http://jobs.mobilinkgsm.com where anyone can register and apply for the current openings at
the company. The portal is completely powered by Rozee.PK. There are 42 job openings on that
portal as of August 5, 2016.
Newspapers

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Mobilink rarely posts a job opening in Newspaper (2-3 times a year usually) and when it does, it
is posted in Dawn, the leading English News Daily of Pakistan.
Head Hunters
Mobilink also uses different head hunters for the top-level positions at the company. Different
employment agencies are currently working with Mobilink help the attract the best talent for
managerial and director level posts at the company.
Internal Hiring
Mobilinks current employees could also be recommended by their Managers or they could apply
themselves for the job openings at the company but they also have to go through the same
procedure to get hired for that particular job.
Referral System
Current employees of Mobilink could refer someone for a job opening at the company and if that
person gets hired by the company, the Mobilink employee who referred him/her would get an
incentive.

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CVs

At Mobilink, the HR department receives about 300 CVs on average for each job.
They take about 2-3 seconds to scan through CVs and shortlist them in the first screening.
In second screening of the CVs, they look for keywords associated with that particular

job and finally shortlist the CVs that have those keywords.
Mostly, around 30 to 35 (out of 300) CVs are shortlisted.

Cost of Hiring
The cost of hiring at Mobilink is mostly calculated by the HR department but is not shared with
the Line Managers.
Recruitment Time Frame
The recruitment process usually at Mobilink takes about twenty days. The breakdown of events
during it is as follow:

Three Days to finalize the Job Description and Specifications.

The job is then posted on Rozee.PK and it stays there for seven days to allow candidates

to apply for it during that time span.

Two days for short listing of the CVs.
One day for line-managers to recommend candidates of their choice.
Two days for the pre-employment test.
One day again for the line managers to discuss the results of pre-employment test with

HR.
Two days for interviews
Three to four days for final selection with the mutual understanding of HR and line.

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Selection
Pre-Interview Test

Mobilink takes an hour long pre-interview test after the CVs are shortlisted.
The candidates whose CVs are shortlisted are asked to appear at Mobilinks office for this

test.
Human Resource staff at Mobilink invigilates the Test to make sure that candidates do not

cheat.
The test runs on a customized software on computers at Mobilink office.
It has IQ based and technical questions (regarding that particular job).
Minimum score to pass this test is 45%.
On average, about 33% of the candidates who give this test pass it.
The score is not shared with the candidates and theyre only told whether theyve passed

the test or not.

The candidates who pass the test are asked to come for interview.

Interviews

Four interviews are taken by the particular division that is going to hire the employee
known as line interviews.
o All of these interviews are technical.
o On average, each of them last for about thirty minutes.
o All these interviews are one-to-one interviews.
o Line selects three best candidates and sends them to HR department for one final

interview.
The fifth and final interview is taken by Human Resource department at Mobilink.
o Only behavioral questions are asked in this interview.
o It lasts for about twenty minutes.
o HR department follows a set-procedure for this interview to make sure that the
candidate takes back a good image of the company even if he does not do well at
the interview.
o The HR interview is structured most of the times but could end up differently as

per situation.
Final selection is done by the mutual understanding of both HR and line.

Top-tier Universities

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Mobilink does not really prefer one university over the other and looks for the most

suitable candidate for the job.

However their marketing department is dominated by the LUMS graduates.

Probation Period

The probation period at Mobilink varies from three to six months.

The employee remains under observation during that time.
Gratuity fund and most of the other perquisites are not a part of compensation during
probation period at Mobilink.

Salary Negotiations
Asking candidates about their salary expectations is a part of interview by HR department. The
candidates are also given an idea about what the company could pay them.
Questions asked by the Candidates

Salary
Grade
Appraisals
Career Path

Evaluation of Candidates
The interviewers do have an evaluation sheet for evaluating the candidates during an interview
but most of them prefer taking notes about the candidates.
Internships at Mobilink

Regularly offers internships during summer.

Students first have to appear for the IQ test for internship.
Those who pass the task are then interviewed.
Then one best candidate is selected for internship at the company.

Employee Testimonials

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References
http://www.mobilinkgsm.com
http://jobs.mobilinkgsm.com
http://rozee.pk
Visiting the Mobilink regional office Multan

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