ALL RIGHTS RESERVED

SPASO ZEN . WELLNESS & BEAUTY

TODOS OS DIREITOS RESERVADOS

A PR E S E N TA O D E F R A N C HI S I N G
Franchising Presentation

SPASO ZEN

MANUAL DE APRESENTAO DE COMUNICAO

COMMUNICATION MANUAL PRESENTATION

www.spasozen.com

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FRACHISING

APRESENTAO
DE FRANCHISING
FRANCHISING PRESENTATION

introduo
apresentao da empresa
o conceito
a oportunidade
Design Editorial . Editorial Design
M&A Creative Agency
www.creative.grupoma.eu

Fotografia . Photography
M&A Creative Agency
www.creative.grupoma.eu

Modelo . Model
Catarina Gouveia

a oferta spaso zen

Servios Massagens
Servios Esttica
Servios Terapias Holsticas
Servios Consultoria de Imagem
Yoga / Meditao
Retiros Espirituais
Consultas de Nutrio e Psicologia

5.1
5.2
5.3
5.4
5.5
5.6
5.7

vantagens para o franchisado

perfil do franchisado

05
06
10
12
14

05
06
10
12
14

22
26

22
26

introduction
company presentation
concept
the opportunity
the spaso zen offer
5.1
5.2
5.3
5.4
5.5
5.6
5.7

Massage Services
Aesthetics Services
Holistic Therapies Services
Image Consultancy Services
Yoga / Meditation
Spiritual Retreats
Nutrition and Psychology Consultations

advantages for the franchisee

Franchisee profile

Maquilhagem . make up
VTOR F. Atelier de Maquilhagem

Cabeleireiro . hair stylist

VIABILIDADE ECONMICA
pressupostos

ECONOMIC LAYABILITY
assumptions

Joo Pereira Hairdressing

SPASO ZEN

00 www.spasozen.com
FRACHISING

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FRANCHISING
SPASO ZEN
WELLNESS & BEAUTY

INTRODUCTION

INTRODUO
A PREOCUPAO ESSENCIAL VOLTA-SE AGORA PARA UMA BUSCA CONSTANTE NO S PELO
BEM-ESTAR FSICO MAS TAMBM PSICOLGICO.
OUR MAIN CONCERN BACK UP IS TO LOOK FOR A CONSTANT SEARCH OF BALANCE , NOT
ONLY THE PHYSICAL HEALTH BUT ALSO PSYCHOLOGICAL.

De Vero ou de Inverno a preocupao das

pessoas com a imagem cada vez maior.
Corresponder ao padro de beleza em voga,
sentir-se bem com o seu corpo, cultivar uma
boa aparncia, tornou-se uma prioridade para
um nmero cada vez maior de pessoas.

In Summer or winter peoples concern with

the image is increasing. Acording to the match
standard of beauty in vogue, feel good with
your body, cultivate a good appearance, and
have a good and healthy life style has become
a priority for an increasing number of people.

Graas s transformaes da sociedade, s

mudanas de mentalidade, maior ateno
das pessoas para com a sua aparncia e o
seu aspecto, esta actividade revelou-se uma
excelente fonte de rendimento. Alertar para as
consequncias dos maus hbitos nas rotinas
dirias e para os benefcios de um corpo
bonito e saudvel, tornou-se na aposta de
muitos investidores que atravs do franchising
transformaram a beleza num grande negcio
com excelentes alternativas ao dispor do
consumidor.

Thanks to society's changes, mentality changes, the greater attention of people towards
appearance and health is immense. This
activity proved to be an excellent source of
income. Alert of the consequences of bad
habits in daily routines and the benefits of a
beautiful and healthy body, became the bet
for many franchising investors that turned
beauty into big business with excellent alternatives available to the consumer.

Servios cada vez mais personalizados na luta

contra o stress e o sedentarismo, surgem no
mercado com as mais variadas ofertas, apelando a uma mudana de hbitos que garantam
mais sade e qualidade de vida.
Fruto das tendncias verificadas ao longo dos
ltimos anos, o aparecimento de centros de
beleza e esttica proliferam no mercado. No
difcil associarmos a boa aparncia fsica a
popularidade e status. O aumento da procura
de servios que possam contribuir para uma
melhoria do aspecto fsico leva tambm ao
aparecimento de um sem nmero de ofertas
medida de cada um. Este um dos sectores
com maior crescimento a nvel mundial.

The increasingly personalized services to fight

against stress and physical inactivity, appear
on the market with varied offerings, calling
for a change of habits to ensure better health
and quality of life.
The result of the trends over the last few years, is
the appearance of beauty and wellness centers
that proliferate in the market. It is not difficult
to associate good physical appearance with
popularity and status. The increased demand for
services that can help improve the physical
aspect also leads to the emergence of a number
of offers to suit each one. This is one of the
sectors with the highest growth globally.

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INTRODUO . INTRODUCTION

FRANCHISING
SPASO ZEN
WELLNESS & BEAUTY

TODOS OS DIREITOS RESERVADOS

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02

A NEW CONCEPT OF "INTEGRAL BEAUTY"

UM NOVO CONCEITO DE "BELEZA

INTEGRAL"
C ONHE A A NOS S A HIS T RIA

A P R E S E N TA O
D A E M P R E SA
C OMPANY PRESENTATION

M E E T OUR HIS T OR Y

A Empresa Estilo em Evidncia, Lda, proprietria

da marca SPASO ZEN, teve o seu inicio em
Portugal em 2007 e resulta da vasta experincia
e elevado Know How no sector da Esttica,
Terapias e Consultoria de Imagem Pessoal e
empresarial. O objectivo da empresa a aplicao de um conceito Inovador em larga
escala em Portugal e na Europa, atravs de
uma rede de Franchising.

The Company Estilo em Evidncia Ltd, owner

of the SPASO ZEN brand, began in Portugal
in 2007 and its a result from the vast experience and high know-how in the Wellness,
Aesthetic, Therapies and Consulting Personal
Image and business sector. The company's
aim is the implementation of an innovative
concept on a large scale in Portugal and
world wide , through a franchise network.

O SPASO ZEN um Beauty & Wellness Center

que encarna um novo conceito de sade e
beleza integral marcado por um ambiente de
bem-estar e relax. Um espao nico e privilegiado onde se pode deixar mimar e desfrutar
dos melhores tratamentos de beleza, num
ambiente que induz calma e ao relax. o
equilbrio do corpo e mente atravs dos sentidos,
um refgio face ao stress e rotinas dirias.

SPASO ZEN is a "Beauty & Wellness Center"

that embodies a new concept of "Integrative
health and beauty " marked by a healthy and
relaxed environment. A unique and privileged
place where you can pamper yourself and
enjoy the best wellness and beauty treatments
in an environment that induces to calm and
serenity. It is the balance of body and mind
through the senses, a refuge against the stress
of daily routines.

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EMPRESA

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COMPANY

FRANCHISING
SPASO ZEN
WELLNESS & BEAUTY

TODOS OS DIREITOS RESERVADOS

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02

Th e S PA SO ZE N OFFE RS A BRO A D R ANG E OF S ER V I C ES :

O SPASO ZEN OFERECE UM

VASTO LEQUE DE SERVIOS:
Esttica Facial e Corporal
Massagens de relaxamento
Massagens teraputicas
Terapias Holsticas
Banho Turco
Yoga
Consultoria de Imagem Pessoal
Workshops de Beleza
Workshops de Desenvolvimento
Pessoal
Retiros Espirituais
Consultas de Nutrio e Psicologia
Psicoterapia
Meditao

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EMPRESA . COMPANY

Aesthetic Facial and Body services

Relaxation Massage
Therapeutic Massage
Holistic Therapies
Steam Bath
Yoga classes
Personal Image Consulting
Beauty Workshops
Personal Development Workshops
Spiritual Retreats
Nutrition and Psychology Consultations
Psychotherapy
Meditation

FRANCHISING
SPASO ZEN
WELLNESS & BEAUTY

TODOS OS DIREITOS RESERVADOS

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03

CONCEPT

CONCEITO
Recorrer ao SPASO ZEN significa tambm uma
busca de equilbrio na rotina diria.

BELEZA INTEGRAL INTEGRAL BEAUTY

Searching for SPASO ZEN also means a search

for balance in daily routine.

O conceito SPASO ZEN, passa por um centro Wellness

com servios completos na rea de sade e bem
estar, esttica e relax. Um centro de Beleza Integral.
SPASO ZEN concept, undergoes a wellness center
with comprehensive services in health and wellness,
beauty and relaxation. An Integral Beauty Center.

Ansiedade, irritabilidade, fadiga, stress, so

verdadeiros impedimentos realizao humana, pondo em causa a harmonia entre
corpo e mente. O SPASO ZEN reala, tambm, a vertente espiritual da beleza, associando aos tratamentos estticos, terapias e
tcnicas de relaxamento num combate mais
eficaz ao stress, beneficiando o corpo com
um bem-estar fsico e emocional.

Com o intuito de satisfazer a

necessidade do mercado em
relao forte procura de centros de relax, onde ao mesmo
tempo se pode tratar do seu
equilibrio fisico, mental e emocional, surgiu a ideia de criar um
espao inovador e diferente:
SPASO ZEN.
In order to meet the needs of
the market in relation to strong
demand for relaxation and
wellness centers, where at
the same time you can treat
your physical, mental and
emotional balance, the idea
was creating an innovative and
different space: SPASO ZEN .

Anxiety, irritability, fatigue, stress, are real

obstacles to human happiness achievement,
undermining the harmony between body and
mind. SPASO ZEN emphasizes also the
spiritual aspect of beauty, combining the
aesthetic treatments, therapies and relaxation
techniques in a more effective fight against
stress, benefiting the body with a physical and
emotional well-being.

A vertente do Yoga e das terapias e tcnicas orientais (indianas e tibetanas )

o grande factor de diferenciao deste conceito inovador e empreendedor.
O cliente pode realizar um conjunto de servios que completmentam o
bem estar fisico e mental, com conscincia e com o Know How adequado
ao servio que pretende, podendo faz-lo num s espao.
The aspect of Yoga, therapies and oriental techniques (Indian and Tibetan) is
the great differentiating factor of this entrepreneur and innovative concept.
The costumer can perform and get a range of services that are complementary to physical and mental welfare, conscientiously and with the
appropriate Know How of the services, and costumer can do it all in one
and same place.

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CONCEITO . CONCEPT

THE OPORTUNITY

A OPORTUNIDADE
Este o momento para investir nesta rea...
Devido aos actuais estilos de vida, o tempo
transforma-se, para a maior parte das pessoas, num bem precioso que no pode
ser mal gasto. Esta tendncia que promete
acentuar-se, sobretudo em alguns grupos
da populao, vai, naturalmente, reflectir-se
nas opes de compra dos consumidores:
no que compram, onde compram e quando
compram. Com este conceito de negcio, o
cliente no tem esta preocupao pois realiza
todos os servios de bem estar num s espao.
Existe no mercado uma procura crescente de
servios e de produtos associados a servios
que se reflecte na terciarizao da estrutura
de consumo, designadamente: Uma maior
procura de bens e servios relacionados com
o bem-estar e a sade fsica e psquica e uma
acentuada procura de produtos e servios de
bem-estar que permitem responder ao crescente stress e insegurana causada pela
vida pessoal e profissional. Todas as reas
relacionadas com o crescimento interior e as
prticas espirituais estaro em alta na prxima
dcada.

O SPASO ZEN oferece aos seus clientes

os servios com maior procura a nvel
nacional e internacional.

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SPASO ZEN
WELLNESS & BEAUTY

TODOS OS DIREITOS RESERVADOS

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04

A OP ORTUNIDADE . THE OP ORTUNITY

This is the right time to invest in this area ...

Due to current lifestyle, time becomes for most
people, a valuable asset that can not be badly
wasted. This trend promises to become more
pronounced, particularly in some population
groups, and will of course be reflected in
consumers' purchasing options: in the buy,
where they buy and when they buy. In this
business concept, the costumer does not
have this concern because it performs all
wellness services in one and same place.

Com todos estes factores podemos concluir que esta

rea de negcio sai beneficiada pelos seguintes factores:
With all these factors we can conclude that this business
area is benefited by the following factors:

Aumento da procura de servios de bem-estar

Increased demand for welfare services

Aumento da presso social e laboral

Increase social and labour pressure in

the markets

Aumento do peso mdio da populao

Aumento da populao com problemas de
obesidade, celulite e envelhecimento precoce
Inexistncia de verdadeiros servios substitutos

There is in the market a growing demand for

services and products associated with services
reflected in the outsourcing of consumption
structure, namely: Increased demand for goods
and services related to the well-being and
physical and mental health and a strong
demand for products and wellness services
that allow to respond to the increasing stress
and insecurity caused by personal and professional life. All areas related to inner growth,
personal development and spiritual practices
will be in high over the next decade.

SPASO ZEN offers its customers the

services most in demand nationally and
internationally.

Conceito Inovador

increase the average population with high

weight
Increase of the number of population with
obesity problems, fast aging and chronic
illness
Lack of true substitute services
Innovative Concept

FRANCHISING
SPASO ZEN
WELLNESS & BEAUTY

TODOS OS DIREITOS RESERVADOS

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05

THE SPASO ZEN OFFER

A OFERTA
SPASO ZEN

Consultoria de imagem
Pessoal e Empresarial

Massagens Relaxamento

Personal Image Consulting

and corporate Image
Consultancy services

Relaxation Massages

Masagens Teraputicas
Therapeutic Massages

Consultas de Nutrio
e Psicologia

Esttica Facial e Corporal

Nutrition and Psychology

consultations

Facial and Body Aesthetics

Services

Workshops de
Desenvolvimento Pessoal
Personal Development
Workshops

Workshops de Beleza
Beauty Workshops

Terapias Holisticas
Holistic Therapies

Banho Turco
Steam bath

Retiros Espirituais
Spiritual Retreats

YOGA
YOGA Classes and Retreats

Meditao
Meditation Classes and Retreats

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THE SPASO ZEN OFFER

5.2

FRANCHISING
SPASO ZEN
WELLNESS & BEAUTY

TODOS OS DIREITOS RESERVADOS

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05

ESTTICA FACIAL E CORPORAL

FA CI A L A N D B O D Y A E ST HE T I C SE R V I CE S
Aliamos o factor sade e bem-estar rea
de esttica. Apresentamos um vasto leque de
tratamentos inovadores e com rituais nicos
criados pela marca. Respeitamos o meio ambiente utilizando produtos biolgicos e orgnicos
nos tratamentos de esttica.

We combine the health and well-being factor

to the aesthetics. We present a wide range of
innovative treatments and unique rituals created by our brand. We respect the environment
using 100% organic products and non tested
in Animal products in aesthetic and massages
treatments.

Tratamentos Rosto Multi Vitamnicos

5.1

Tratamentos Rosto Desintoxicantes

Multi Vitamin Facial Treatments

Tratamentos de Rosto Ayurvdicos

Detoxifying Facial Treatments

Tratamento de corpo

Ayurvedic Face treatments

Body Therapy

Body Treatment

Depilao

Body Therapy

Depilao Definitiva

Waxing

Crioterapia

Definite Hair Removal

Tratamentos IPL com frutos e aromaterapia

Cryotherapy
IPL treatments with fresh fruits
and aromatherapy

MASSAGENS
M A S S A GE S

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A NOSSA REA DE EXCELNCIA!

Massagem Relax
Massagem Teraputica
Massagem Ayurvdica
Massagem Shiatsu
Massagem Tailandesa
Aromaterapia
Hot Stone Massage

OUR PREMIUM AREA!

Relax Massage
Therapeutic Massage
Ayurvedic Massage
Shiatsu
Thai Massage
Aromatherapy
Hot Stone Massage

OS NOSSOS EXCLUSIVOS
Seven Senses Massage
Women Exotic Voyage
Anti Stress e Detox Aromtico
Massagem Oriental
Massagem Balinesa
Duo Zen

OUR SIGNATURE MASSAGES

Seven Senses Massage
Women Exotic Voyage
Anti Stress and Detox Aromatic
Oriental Massage
Balinese Massage
Duo Zen

A OFERTA SPASO ZEN

5.3

TERAPIAS HOLISTICAS
H O L I ST I C T H E R A P I E S

A abordagem Holstica prope uma viso no

fragmentada da realidade onde sensao, sentimento, razo e intuio se equilibram e se
reforam - Pierre Weil

Reiki
Psicoterapia Zen
Zen Holistic Moment
Yogaterapia

"The holistic approach suggests a non-fragmented view of reality where you feel, feeling,
reason and intuition are balanced and reinforce" - Pierre Weil
Reiki
Zen psychotherapy
Zen Holistic Moment
Yogatherapy

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THE SPASO ZEN OFFER

5.5

FRANCHISING
SPASO ZEN
WELLNESS & BEAUTY

TODOS OS DIREITOS RESERVADOS

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05

YOGA
YOGA

O Yoga uma forma de pensar. Uma concepo do mundo, uma maneira de viver; um
mtodo cientfico atravs do qual o homem
pode utilizar as suas foras fsicas latentes e
as suas capacidades psquicas.
O Yoga est intimamente relacionado com a
natureza e apoia-se inteiramente sobre a
experincia pessoal, procurando de preferncia a verdade vivida verdade abstracta.

5.4

"Yoga is a way of living. A conception of the

world, a way of thinking; a scientific method
by which man can use their latent physical
strength and their psychic abilities."
Yoga is closely related to nature and is based
entirely on personal experience, looking preferably the truth lived in the abstract truth.

CONSULTORIA DE IMAGEM
IMA G E CON SULTIN G

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A nossa imagem desvenda a nossa personalidade, transparece as nossas aspiraes, sensibilidade e bom gosto. A mudana de imagem
pessoal destina-se a todas as pessoas que desejam melhor comunicar atravs dela.

Our image reveals our personality, transpires

our aspirations, sensitivity and good taste.
The change in personal image is intended for
all people who want to better communicate
through it.

Atravs de uma consultoria de imagem pessoal,

adequamos a imagem segundo os objectivos,
respeitando o estilo pessoal do cliente, valorizando o seu tipo fsico.
Somos especialistas nesta rea, credenciados
internacionalmente pela AICI - Association of
Image Consultants International, o que nos
distingue no profissionalismo e rigor com que
trabalhamos o cliente.

Through a personal image consultant, we

tailor the image with the objectives, respecting
the customer's personal style, enhancing his
physical type.
We are specialists in this area, internationally
accredited by AICI - Association of Image
Consultants International, which distinguishes
us in the professionalism and rigor we work
with the customer.

Assessoria de Estilismo

Styling Advosory

A OFERTA SPASO ZEN

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THE SPASO ZEN OFFER

FRANCHISING
SPASO ZEN
WELLNESS & BEAUTY

TODOS OS DIREITOS RESERVADOS

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05

Para alm desta ampla oferta de servios,

dispe, tambm, de circuitos e packs para
ocasies especiais e celebraes, packs para
empresas e programas temticos com inspirao 100% oriental.
In addition to this wide range of services,
we also have SPA circuits and packs for
special occasions and celebrations, packs
for companies and thematic programs
inspired in a 100% Oriental philosophy.

5.6

RETIROS ESPIRITUAIS
S PIRITUAL RE TRE ATS

Desenrolam-se entre o cu e a terra, num

horizonte aberto contemplao, quietude,
ao movimento e ao silncio e ao toque.
O objectivo dos retiros criar um espao interior favorvel a oferecermos profundidade,
libertao e desenvolvimento. Uma experincia nica!

5.7

Our retreats take place between heaven and

earth, a horizon open to contemplation, stillness,
movement, silence and touch.
The purpose of the retreat is to create a favourable interior space to bring depth, liberation
and development. A unique experience!

CONSULTAS DE NUTRIO E
PSICOLOGIA
NU TRITION AN D PSY CHOLOGY C ONS ULTATI ONS

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A OFERTA SPASO ZEN

21

THE SPASO ZEN OFFER

FRANCHISING
SPASO ZEN
WELLNESS & BEAUTY

TODOS OS DIREITOS RESERVADOS

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06

C ONHE A AS NOS S AS PROP OS TAS

D IS C O V E R OUR PROP OSA L S

A marca SPASO ZEN posiciona-se no mercado com

um conceito de Beleza Integral.
The brand SPASO ZEN is positioned in the market with
a concept of "Integral Beauty".

VA N TA G E N S PA R A
O FR A N C H I S A D O
AD VANTAGES FOR THE FRANCHISEE

22

VANTAGENS

A marca SPASO ZEN posiciona-se no mercado com um conceito de Beleza Integral,

baseado na filosofia Wellness onde aliamos a
sade, o bem-estar fsico e emocional beleza.
Prestamos um conjunto de servios aliados
sade e bem estar, beleza, esttica, massagens,
terapias holsticas e Consultoria de Imagem
Pessoal e Empresarial.

The brand SPASO ZEN is positioned in the

market with a concept of "Integral Beauty",
based on the Wellness philosophy where we
combine health, physical and emotional wellbeing with beauty. We provide a range of services combined health and wellness, beauty,
aesthetics, massages, holistic therapies and
Personal Image and Corporate Consulting.

Respeitamos o meio ambiente e somos reco- We respect the environment and are recognhecidos no mercado como sendo uma empresa nized in the market as a "green" company that
verde que cumpre todas as normas ecolgicas. meets all environmental standards.

23

AD VANTAGES

06
FRANCHISING
SPASO ZEN
WELLNESS & BEAUTY

NOTORIEDADE
DA MARCA
BRAND NOTORIETY

1 Mercado em forte crescimento

Market in strong growth

2 Prestao de servios acessveis maioria

da populao
Provision of services accessible to the majority
of the population

Respeitamos o meio ambiente e somos

reconhecidos no mercado como uma empresa
verde que cumpre as normas ecolgicas.
We respect the environment and we are recognized
in the market as a "green" company that meets
the environmental standards.

3 Negociao central de Marketing e

Comunicao

Central Trading and Marketing Communication

4 Formao inicial e contnua

Initial and continuing training

5 Usufrui de organizao pr definida e j

comprovada

Make use of the predefined organization

and proven

6 Equipamentos com garantia de segurana

e qualidade

PARA O FRANCHISADO, A ADESO

REDE SPASO ZEN, PERMITE
BENEFICIAR DE IMPORTANTES
VANTAGENS:
FOR THE FRANCHISEE, JOINING THE SPASO ZEN
NETWORK, ALLOWS BENEFITS AND IMPORTANT
ADVANTAGES:

Equipment with safety and quality assurance

7 Investigao permanente para o enriquecimento da

diversidade de ofertas de servios do SPASO ZEN

Permanent research to enrich the diversity of

SPASO ZEN service offerings

8 Negcio muito adaptvel a instalaes j existentes

Very adaptable business to existing facilities

9 Exclusividade de zona

Zone/Country Exclusivity

10 Rpido retorno do investimento e elevada

rentabilidade

Quick return on investment and high profitability

24

VANTAGENS

25

AD VANTAGES

FRANCHISEE PROFILE

FRANCHISING
SPASO ZEN
WELLNESS & BEAUTY

TODOS OS DIREITOS RESERVADOS

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07

RELAO MASTER
FRANCHISADO

PERFIL DO
FRANCHISADO

FRANCHISEE / MASTER RELATIONSHIP

O franchisado SPASO ZEN acompanhado pelo

Master, no s durante o perodo contratual, mas
sim, antes, durante e aps a abertura do espao.
SPASO ZEN Franchisee is accompanied by the
Master, not only during the contract period, but,
before, during and after the opening of the space.

Desta forma, o franchisado dever possuir

algumas caractersticas especficas:

Thus, the franchisee must have some specific

features:

Esprito Empreendedor

Entrepreneurial Spirit

Viso Empresarial

Corporate Vision

Vontade de Vencer

Win Will

Dinamismo Comercial

Commercial Dynamism

Aptido para Relaes Pblicas

Public Relations

Capacidade de Organizao e aprendizagem

Organization and Learning Ability

Gosto pela rea da Sade e bem estar,

Beleza e Terapias

26

Operational management
Management ability in human resources

Capacidade de gesto de recursos humanos

Ability to assume responsibilities

PERFIL DO FRANCHISADO

The relationship between the two

is clear, simple and direct, and its
the training, the key factor of our
concept and operating system.

Ainda antes de iniciar a actividade, o SPASO

ZEN promove a primeira fase da formao dos
elementos do futuro espao do franchisado.
Essa formao contemplada pela entrega aos
Franchisados de quatro manuais operacionais.

Even before starting the activity, SPASO ZEN

promotes the first phase of the training for the
elements of the future space Franchisee. This
training is covered by the delivery to the Franchisee of our four operating manuals.

Durante a abertura do espao, o Master acompanha as actividades dirias, nomeadamente,

assistncia e superviso, contacto com os fornecedores, implementao de procedimentos,
formao in loco, aces de marketing e comunicao. Aps a abertura do espao, o apoio do
Master reforado pelo apoio constante via
telefone ou e-mail s questes operacionais
dirias, pelas visitas frequentes, pela formao
continua e pelas reunies de reciclagem.

During the opening of the space, the Master

follows the daily activities, in particular, assistance and supervision, contact with suppliers,
procedures implementation, on-site training,
marketing and communication activities. After
opening the space, the support of the Master
is reinforced by constant support via phone
or email to daily operational issues, by frequent
visits, the training continues and recycling meetings also.

empathy for the health and wellness area,

Beauty and Therapies

Gosto pela gesto operacional

Capacidade para assumir responsabilidades

A relao entre ambos clara,

simples e directa, sendo a formao
o factor chave do nosso conceito e
sistema de funcionamento.

A comunicao entre o Master e o franchisado continua

durante toda a relao contratual.
Communication between the Master and the Franchisee is
continuous throughout the contractual relationship.

27

PROFILE FRANCHISEE

Rua do Campo Alegre, 1256

4150-174 Porto
Tel. (+351) 226 099 723
Telm. (+351) 912 620 332
info@spasozen.com
www.spasozen.com