QUIZ 1

Module Code: DBM1023/DBA130

Module Title : PRINCIPLES & PRACTICES OF MANAGEMENT
Assessor

: JULMAH BINTI AHMAD

NBUC

SECTION A (MCQ)
Please answer all questions.
1. A manager who strives to ensure the activities of the organization's employees
are supported and blend well with those of individuals outside the firm could be said
to hold which of the following interpersonal role within the company? :
A.Liaison
B.Disseminator
C.Figurehead
D. Entrepreneur
2. Activities such as taking visitors to dinner and attending ribbon cutting ceremonies
come

under

which

of

the

following

management

role?

A.Leader
B.Liaison
C.Figurehead
D. Negotiator
3. LG and Sony electronics agreed to cooperate on developing new technologies.
Representatives from each firm meet regularly to coordinate this new venture. Which
of

the

following

roles

these

mangers

are

playing?

A.Liaison
B.Leader
C.Disseminator
D. Spokesperson
4. Which management theory focuses on managing the total organization?
A.Scientificmanagement
B.Administrativemanagement
C.Behavioralmanagement
D. Quantitative management

QUIZ 1

Module Code: DBM1023/DBA130

Module Title : PRINCIPLES & PRACTICES OF MANAGEMENT
Assessor

: JULMAH BINTI AHMAD

NBUC

5. Which one of the following individuals is most closely associated with scientific
management?
A.FrederickTaylor
B.MaryParkerFollett
C.HaroldKoontz
D. Max Weber
6. Each subordinate should report to one and only one superior is called: :
A.Authority
B.Unityofcommand
C.Unityofdirection
D. Order
7. Which of the following management thinker created a role classification system based
on how managers spend their time at work to describe a manager's role?
A.Peter Brabeck-Letmathe
B.AbrahamMaslow
C.AndreaJung
D. Henry Mintzberg
8. Which of the following is known as the process of getting activities completed
efficiently

and

effectively

with

and

through

other

people?

A.Leading
B.Management
C.Supervision
D. Controlling
9. Which of the following is part of the 14 principles of management identified by
Henri Fayol?
A.Scalarchain
B.Innovation

Module Code: DBM1023/DBA130

QUIZ 1

Module Title : PRINCIPLES & PRACTICES OF MANAGEMENT

Assessor

: JULMAH BINTI AHMAD

NBUC

C.Efficiency
D. Motivation
10. Reading of a business journal, publication on regular basis to gather information for
upcoming business tends, this role is called
A. Disseminator
B. Liaison
C. Spokesperson
D. Monitor
11. Mr. A is a Manager on XYZ company; he has a reputation for being an open and
honest person and understands how to motivate employees and customers, he said to
have good____________ skills.
A. Sales
B. Political
C. Interpersonal
D. Technical
12. Someone who works with and through other people by coordinating their work
activities to accomplish organizational goals is called:
A. A Very intelligent: Individual
B. A Supervisor of Production Work
C. A Manager
D. An operation Supervisor
13. In order to communicate, motivate and delegate a manager must have:
A.Politicalskills
B.Conceptualskills

Module Code: DBM1023/DBA130

QUIZ 1

Module Title : PRINCIPLES & PRACTICES OF MANAGEMENT

Assessor

: JULMAH BINTI AHMAD

NBUC

C.Technicalskills
D. Interpersonal skills
14. In order to achieve ___________, organizations strive to minimize their resource
wastage.
A.Efficiency
B.Effectiveness
C.Assurance
D. Enhancement
15. The ________ roles involve collecting, receiving, and disseminating information,
according to Mintzberg's managerial roles.
A) interpersonal
B) informational
C) technical
D) decisional
SECTION B (SHORT ESSAY)
Q1. Describe the three main types of managerial skills identified by Robert Katz. Which
skills are most important to each level of management, and why?
Answer: Robert L. Katz proposed that managers need three critical skills in
managing: technical, human, and conceptual.
a. Technical skills are the job specific knowledge and techniques needed to
proficiently perform work tasks. These skills tend to be more important for first-line
managers because they typically manage employees who use tools and techniques to produce
the organization's products or

Module Code: DBM1023/DBA130

QUIZ 1

Module Title : PRINCIPLES & PRACTICES OF MANAGEMENT

Assessor

: JULMAH BINTI AHMAD

NBUC

service the organization's customers. Often, employees with excellent technical

skills get promoted to first-line manager.
b. Human skills involve the ability to work well with other people both individually
and in a group. Because all managers deal with people, these skills are equally important to
all levels of management. Managers with good human skills get the best out of their people.
They know how to communicate, motivate, lead, and inspire enthusiasm and trust.
c. Conceptual skills are the skills managers use to think and to conceptualize about
abstract and complex situations. Using these skills, managers see the organization as a whole,
understand the relationships among various subunits, and visualize how the organization fits
into its broader environment. These skills are most important to top managers.