ACTIVIDAD 18 EVIDENCIA 10

POST SALE DIALOGUE

APRENDIZ:
EMIRA PATRICIA SANCHEZ
NORBERTO ARDILA JIMENEZ

TUTOR:
MARTHA TROCHEZ DIAZ

SERVICIO NACIONAL DE APRENDIZAJE (SENA)

TECNOLOGA EN NEGOCIACIN INTERNACIONAL
2016

Evidence 10: Post sale dialogue

In the sale and purchase of a product at a national and international level, there
is an aspect called the post sale offered service.
In the following Web sites you will listen to some conversations about post sale
service. Pay attention to the way dialogues are carried out as well as the
vocabulary use.

www.npr.org/blogs/money/2012/12/21/167802325/episode-425-an-fbihostage-negotiator-buys-a-car

www.pon.harvard.edu/daily/international-negotiation-daily/negotiating-inchina-the-importance-of-relationship-building/

Afterwards, with a partner write a dialogue in English about a post sale situation
in an international transaction, use the vocabulary learnt in this Learning
activity.
This evidence must be sent in Microsoft Word or Pdf format through the elearning platform, as follows:
1.
2.
3.
4.

Click on the title of this evidence.

Click the Browse button and look for the previously saved file.
Leave a message to your tutor (optional).
Click on Send.

POST SALE DIALOGUE

Hola muy buenos das habla a
Centro de soporte de venta de la
Asociacin de Productores de
Aguacate de los Montes de
Mara- APROAMAR le atiende
Kamila Ardila, con quin tengo
el gusto?-

Hi, very good morning, talk to the

sales
support
center
of
the
Association of Producers of Avocado
in the Montes de Mara APROAMAR, attends to you, with
whom I have the pleasure?

-Good morning my name is Jaqueline

-Buenos das mi nombre es Martinez
Jaqueline Martnez
-Hi Jaqueline Martinez, what can I do
-Hola Jaqueline Martnez, En for you?
qu puedo servirle?
- My problem is that I can not connect
Mi problema es que no puedo to the website of the Association of
conectarme con la pgina web de Producers of Avocado Montes de
la Asociacin de Productores de Mara - APROAMAR to verify my
Aguacate de los Montes de order of Avocado Mara- APROAMAR para verificar
mi pedido de Aguacate -I understand your problem of
connection difficulty, could you give
-Entiendo su problema de me your full name and phone
dificultad de conexin, me number?
podra dar su nombre completo y
nmero de telfono?
-Of course, My name is Jaqueline
Ester Martnez Contreras and my
-Claro, Mi nombre es Jaqueline telephone number is 3145201437
Ester Martnez Contreras y mi
nmero
telefnico
es
el - Okay, wait a moment we are
3145201437
processing your data ... Could you
give me more details of your order?
-Muy bien espere un momento
estamos procesando sus datos "You could tell me the order number
Me podra brindar ms detalles and the destination city de su pedido?-If the number is ZTE 510- and the
-Me podra decir el nmero de City is Barranquilla- Warehouses
pedido y la ciudad de destino
ARA
-Si el nmero es ZTE 510- y la -Well is the number ZTE 510, I
Ciudad es el Barranquilla- already try to restart his computer?
Almacenes ARA
-Bien es el numero ZTE 510, Ya
intento
reiniciar
su
computadora?-Si pero al ingresar los datos de
guia del pedido no me da
respuesta, sale error-minutos en
arrancar el sistema operativo.

-Muy bien haremos una prueba Well we will do a test to verify the
para verificar el estado del pedido, order status, wait a moment please ...
espere un momento por favor
Gracias-

Thank you-

Sra. Jaqueline nuestro sistema

indica que su pedido esta en ruta
hacia Barranquilla desde hoy a las
07:00 de la maana esta buena
condiciones,
entonces
solicitaremos ayuda de un tcnico
especializado para resolver el
problema
con la pgina web
Est de acuerdo?-

Ms. Jaqueline our system indicates

that your order is en route to
Barranquilla from today at 07:00 in the
morning is in good condition, then we
will request the help of a specialized
technician to solve the problem with
the website Do you agree?

-Si-

-Yes-

El tcnico deber corregir la The technician must correct the

plataforma y podr verificar la platform and you can check the
pgina web y su pedido en las website and your order within the next
prximas 3 horas, 3 hours, - Muy bien ,

- Very good ,

Siendo as necesita ms ayuda?- So, do you need more help?

-No muchas gracias-

-No thank you very much-

Ok muy bien gracias por llamar a Okay very well thank you for calling
Centro de soporte de venta de la the Sales Support Center of the
Asociacin de Productores de Association of Producers of Avocado
Aguacate de los Montes de Mara- Montes de Mara- APROAMAR was
APROAMAR le atendi Kamila treated by Kamila Martnez to spend a
Martnez que pase una bonita tarde, nice afternoon, thank you very muchmuchas gracias

BIBLIOGRAPHY
Planet Money. (21 de Diciembre de 2012). Episode 425: An FBI Hostage
Negotiator Buys A Car. Recuperado el 15 de Junio de 2016, de
www.npr.org/blogs/money/2012/12/21/167802325/episode-425-an-fbi-hostagenegotiator-buys-a-car
Tecnologia e innovacin computadores y suministros
https://issuu.com/unilago/docs/rev_jul_sep2010