Professional Documents
Culture Documents
ii
iii
iv
Table of Contents
Table of Contents
1.
2.
1.2
1.3
1.4
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
Table of Contents
2.12
3.
4.
3.2
3.3
3.4
3.5
3.6
3.7
4.2
4.3
4.4
vi
Table of Contents
5.
6.
4.5
4.6
4.7
5.2
5.3
5.4
5.5
5.6
5.7
5.8
6.2
6.3
GLOSSARY ................................................................................................. I
DOCUMENT HISTORY ............................................................................... III
vii
Table of Contents
viii
List of Procedures
List of Procedures
Procedure 2-1 License/Dongle Upgrade ........................................................................................2-58
Procedure 3-1 Network building Upgrade/creation ....................................................................3-4
Procedure 3-2 Adding a Network Element .......................................................................................3-7
Procedure 3-3 Editing a Network Element .......................................................................................3-8
Procedure 3-4 Deleting a Network Element .....................................................................................3-9
ix
List of Procedures
Introduction
1. Introduction
Reading Guide
License Conditions
Certification
1-1
Introduction
1-2
Introduction
1.1.1
Copyright Notice
Copyright 2014 Oscilloquartz SA
All Rights Reserved
The Oscilloquartz product described in this book is furnished under a license
agreement and may be used only in accordance with the terms of the agreement.
The contents and information in this document are provided in connection with
Oscilloquartz products. No license, expressed or implied by estoppels or
otherwise, to any intellectual property rights is granted by this document. Except
as provided in Oscilloquartz SAs Terms and Conditions of Sale for such
products.
This document is exclusive property of Oscilloquartz SA and may not, in whole
or in part, be copied, photocopied, reproduced, modified, translated, reduced to
any electronic medium or machine-readable, stored in a retrieval system, or
transmitted in any form without prior consent in writing from Oscilloquartz SA,
Brvards 16, 2002 Neuchtel 2, Switzerland.
1-3
Introduction
Every effort has been made to ensure the accuracy of this guide. However,
Oscilloquartz SA makes no warranties with respect to this documentation and
disclaims any implied warranties of merchantability and fitness for a particular
purpose. Oscilloquartz SA shall not be liable for any errors or for incidental or
consequential damages in connection with the furnishing, performance, or use of
this manual or the examples herein.
Oscilloquartz SA may make changes to specifications and product descriptions at
any time, without notice.
CAUTION
This symbol is extremely important and must not be neglected. It precedes
information or procedures regarding installation, operation or maintenance.
Follow all steps or procedures, as instructed, to avoid any damage to
equipment or serious personal injury.
Note:
A note symbol informs the reader that additional information on the related
subject is provided in order to simplify a described task, suggest other
references or even just simplify an explanation.
Recommendation:
Recommendations advise the user on manufacturer tested methods and
procedures proven valuable for correct use and optimum equipment results.
1-4
Introduction
1-5
Introduction
1.3.1
1-6
Introduction
1.4 Certification
COMPANY CERTIFICATION:
Certified ISO 9001 since 1994 and ISO 14001 since 2000 by The Swiss
Association for Quality and Management Systems (SQS)
A variety of Oscilloquartz products are certified world-wide. For details, please refer to
our web site at www.oscilloquartz.com
1-7
Introduction
1-8
Overview
Installation Requirements
Prerequisites
Software Installation
Supervisor Configuration
License Configuration
2-1
2-2
2.1 Overview
IMPORTANT NOTE:
CAUTION
2-3
2-4
Click Accept
SyncView PLUS - Installation & Administration Guide - Revision F - April 2014
2-5
Click Accept
2-6
Click Accept
The installing of the components will start
2-7
The SQL Server 2005 Express installation will take several minutes
Once the components installed, the SyncView PLUS application will start.
2-8
2.5 Prerequisites
2.5.1
Recommended Requirements
Element Manager
SyncView PLUS System
Network Manager
Supervisor
SVPlus Client
- Windows 7 Pro
- Windows XP Pro
- Windows 7 Pro
- Windows XP Pro
- Server 2008
- Server 2003
- Windows 7 Pro
- Windows XP Pro
- Windows 7 Pro
- Windows XP Pro
- Server 2012
- Server 2008
20 GB
40 GB
20 GB
20 GB
Processor
Pentium 4, 2 GHz
Pentium 4, 2 GHz
Pentium 4, 2 GHz
Memory
2 GB
2 GB
2 GB
2 GB
1280 x 1024
1280 x 1024
1280 x 1024
1280 x 1024
Database
SQL
SQL
SQL
SQL
SQL 2012
SQL 2008
SQL 2005
None
None
Server
Server
Server
Server
Express
2012
2008
2005
2-9
2.5.2
Additional Software
2.5.3
Optional Software
2.5.4
Compatibility Software
Windows
Server 2003
Windows
Server 2008
Windows 7
(Pro)
Windows XP
Pro
Element Manager
Network Manager
Regional Manager
Supervisor
Client Station
SQL
Express
SQL Server
2005
SQL Server
2008
SQL Server
2012
2-10
Overview
SQL Server 2005 is a relational database management system (RDBMS)
produced by Microsoft. Its primary query language is Transact-SQL, an
implementation of the ANSI/ISO standard Structured Query Language (SQL)
used by both Microsoft and Sybase. SQL Express is the free Microsoft database
engine.
2.6.2
Installation
2-11
Click Next
Click Next
2-12
Click Next
2-13
2-14
2-15
Click Next
Click Finish
2-16
CAUTION
SQL Server 2005 (32bits) / 2008 (64bits) and Express, services must be
start with Local System account
2-17
Overview
SQL Server 2005 is a relational database management system (RDBMS)
produced by Microsoft. Its primary query language is Transact-SQL, an
implementation of the ANSI/ISO standard Structured Query Language (SQL)
used by both Microsoft and Sybase.
2.7.2
Installation
2-18
Click Install
2-19
Click Next
Click Next
2-20
Click Next
2-21
Check the SQL Server Database Services & Analysis Services, and click Next
2-22
For System account, select Local system in Start services options and check all
options.
2-23
2-24
Click Install
2-25
2-26
Click Finish
2-27
Overview
SQL Server 2008 is a relational database management system (RDBMS)
produced by Microsoft. Its primary query language is Transact-SQL, an
implementation of the ANSI/ISO standard Structured Query Language (SQL).
2.8.2
Installation
Click OK.
This window appears only if the Framework or Service Pack is not installed.
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2-28
Click Exit
2-29
2-30
2-31
2-32
Click Next
Click Next
2-33
Click Next
CAUTION
SQL Server 2005 / 2008 and Express, services must be start with Local
System account
2-34
Click Next
SyncView PLUS - Installation & Administration Guide - Revision F - April 2014
2-35
Click Next
2-36
Click Next
Click Next
Click Next
2-37
Element Manager
The Element Manager (EM), provides access to Oscilloquartz equipment.
Click Next
2-38
Click Next
2-39
Click Close
2-40
2.9.2
Network Manager
This dialog box allows selecting which kind of Network Manager must be
installed.
The first one Network Manager does not allow using a NM/RM architecture.
Network Manager Advanced (National Manager) and Regional Manager allows
to have a distributed architecture. (refer to the Architecture section of the
SyncView PLUS " User Guide"). The type of Network Manager installation
must be selected according to the license file/dongle configuration.
2-41
Click Next
Click Next
2-42
If both SQL Express 2005 and SQL Server 2005 have been installed, it is
possible to select which database engine will be used.
2-43
2.9.3
2.9.3.1
Network Manager NM
2-44
Click Next
Click Next
SyncView PLUS - Installation & Administration Guide - Revision F - April 2014
2-45
2-46
2-47
2.9.3.2
Network Manager RM
This dialog box allows to select which kind of Network Manager must be installed.
The first one Network Manager does not allow using a NM/RM architecture.
Network Manager Advanced (National Manager) and Regional Manager allows to
have a distributed architecture. (refer to the Architecture section of the SyncView
PLUS " User Guide"). The type of Network Manager installation must be selected
according to the license file/dongle configuration.
2-48
Click Next
Click Next
2-49
This tool allows subscribing in the SyncView PLUS database and informs the
Network Manager (National Manager) that there is a new Regional Manager to
manage.
1) NM Server Name : < set Name or IP address of NM server >
2) In Current Server box, information about the server is displayed, name and IP
address.
2-50
When all RMs are installed, please restart all NM Windows SyncView PLUS
services.
2-51
2.9.4
2-52
In the Client
2 Check if the Firewalls ports 6666, 7008, 1403, 8000, 8023, 5000
5003 are open
2-53
2.9.5
Supervisor
The Supervisor of SyncView PLUS allows remotely connecting and managing
several server machines with a Network Manager or Network Manager Advanced
installed.
2-54
1
2
2-55
In the first NM
2 Verify that the Firewall ports 6666, 7008, 1403, 8000, 8023, 5000
5003 are indeed open.
2-56
Type of equipment
5548C, 5548B
5581C
3rd Party
5320
2-57
STEP
ACTION
Click on Import License and select license file or type in the new
authorization code if using a dongle.
SyncView Plus needs to restart the services to take into account the
new license. Wait a moment and a confirmation dialog will appear.
Or close and restart the SyncView Plus software.
Check that the new number of classes or other changes have been
accounted for.
2-58
2.12.1 Installation
Note:
The cluster machines must have an SQL Server database engine
installed.
Independently install the Master and Slave servers. (See procedure install for
Network Manager or Network Manager Advanced)
When running the SyncView Plus application on the Server Slave machine, only
the access to Cluster Manager plug-In is available.
2-59
2.12.3 Configuration
CAUTION
Add the same SyncView Plus users in master and slave servers.
See Security chapter.
Note:
The cluster configuration must always be run from the slave
machine.
2-60
In the Configuration result, appears the events that occur in the cluster
configuration process.
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2-61
Before the standby server can start processing transactions, it must synchronize
its state with the state of the failed server.
When a standby server becomes active, it is transparent to the application
Graphical states:
In the Watching Tab, the transition between the master and slave servers is
graphically displayed.
2-62
Grey
- Unknown state
- Suspended
Blue
- Active
White
- Stand By
- Initializing
Red
Connection arrows inform about the state of heartbeat between master and slave
servers.
Note:
It is not possible to manage the equipment on a Server in Stand-By
mode. Only the cluster manager plug-in is available.
2-63
Active status information remains only 20 seconds, and when it appears the user
can work normally in the system.
Switch option:
This allows switching an active cluster to a stand by cluster. This option can be
used if a specific server as master is preferred or for the maintenance tasks.
Note:
It is not possible to connect a SyncViewPlus Client station to the
Stand by Server.
2-64
Introduction
Network Configuration
3-1
3-2
3.1 Introduction
The Network building is achieved by Network Editor Plug-in. The Network Editor allows
the user:
To synchronize NE name.
3-3
STEP
1
ACTION
Click on Configurationand select Network Editor
3-4
3.3.2
Main View
The MainView is divided in two components: A tree with the network topology
and a Network Browser that represents the network topology graphically, from
the highest network view down to Network Element level.
The drag and drop, the system listens to keyboard events in order to respond
correctly to drag and drop effects (move or copy). When the tree view is coupled
to an Elements list, they form an Element View and when it is coupled to map
view, they form a Network View.
3-5
3.3.3
Element View
The Element view is composed of two panes.
The left pane presents a hierarchical view of NE in a tree.
The right pane represents an elements list view and a set of management
buttons (New, Edit and Delete).
This view offers access to NE management (adding, editing, deleting,
Enabling/disabling, IP testing and name synchronization).
3.3.4
Network View
The Network view is composed of two panes view.
The left pane presents a hierarchical view of NE in a tree.
The right pane presents a map view.
Items in the tree view are defined by their names.
Items on the map are defined by their names, icons and positions.
Selecting an item on the tree view will open the subnet containing this item on the
map. This view allows setting NE hierarchical position (by drag and drop of items
in the tree) and setting NE geographical position (by moving an item on the map).
3-6
3.4.2
3.4.3
STEP
ACTION
Icon: Select an icon from the list. See Icons Management further in this
section to change the content of the list.
3-7
Map: Select a map from the list. See Maps Management further in this
section to change the content of the list. Maps are available depending to
NE type chosen. Only server, RM and VRM items can have maps defined.
Address: Tape the IP address of the NE. The IP address must appear only
once in the network and is not defined for a VRM.
Member of: select items (server, RM or VRM) that contain the NE.
For OSA legacy and third party equipment, refer to OSA legacy and third party
equipment configuration below.
3.4.4
STEP
ACTION
3-8
Settings :
Icon: Select an icon from the list. See icons management further in this
section to change the content of the list.
Map: Select a map from the list. See maps management further in this
section to change the content of the list. Maps are available depending to
NE type chosen. Only server, RM and VRM items can have maps defined.
Address: Tape the IP address of the NE. The IP address must appear only
once in the network and is not defined for a VRM.
Member of: select items (server, RM or VRM) that contain the NE.
For OSA legacy and third party equipment, refer to OSA legacy and third party
equipment configuration below.
3.4.5
ACTION
Note:
Only disabled equipment can be deleted.
RM and VRM still containing some enabled equipment cannot be
deleted.
3-9
3.4.6
3.4.7
3.4.8
3-10
3.4.9
3-11
Click the Maps Management icon or from the main menu select Tools Maps.
The selected map is displayed on the right side.
3.4.10.2
3.4.10.3
Deleting a Map
3-12
Click the Icons Management icon or from the main menu select Tools Icons.
The selected icon is displayed on the right side.
3.4.11.2
Supported image formats are .ico, .png, .bmp, .gif and .jpg
Open the icon definition form if it is not already opened.
Click the Add button
An Open File dialog form appears.
Select an image from drive
Selected image appears in the list and is ready to be used
3.4.11.3
Deleting an Icon
3-13
Click the Channels Management icon or from the main menu select
Tools Channels
The channels handling form is opened.
There are two panes.
The left pane presents all available channels.
The header of the left pane will emphasize the selected item.
Selecting an item on the left pane will place it in the header.
Only the item in the header can be modified. Therefore, add and delete commands
will be applicable to the selected item.
Attach button
Detach button
The right pane presents the channels valid for the selected NE type
3-14
3.4.12.2
A new channel can be based on an existing channel (selected item on the left side)
Fill Config channel corresponding fields and press the Add button.
To modify an existing channel, create a new channel based on this one and delete
the old channel.
3.4.12.3
Deleting a Channel
Select an item from the list of available channels (left side): selected item is
highlighted in the header
Press the Delete button.
3.4.12.4
3.4.12.5
3-15
3-16
Export
The network data will be exported as an Xml file.
From the main menu (select FileSave to)
A save as file dialog is opened.
Set the file name and then click Save
3.7.2
Import
The network data xml file can be loaded from a device location.
From the main menu (select File Load from).
Select the file name and then click Open.
3-17
3-18
Security Management
4. Security Management
Introduction
Security Concepts
Security Manager
User Management
Functionality Groups
NEUsers
4-1
Security Management
4-2
Security Management
4.1 Introduction
SyncView is protected by a license file or dongle except for SyncView Element
Manager, which is the basic SyncView product version.
In addition, for SyncView Network Manager and Network Manager Advanced, security
relies partially on Windows Security management.
Then, both these products are based on Functionality Groups and Network Element
Groups, which are SyncView specific.
Briefly the main concept is: a User has access to a particular Functionality if the User
and the Functionality are in a common Functionality Group. And in the same way, a
User has access to a particular Network Element if the user and the Network Element
are in a common Network Element Group.
And finally, synchronization equipment access with any product is protected by internal
Connection User and Password that are stored in the equipment.
The Security Concepts section describes the different security concepts. Here the
distinction is done concerning the different security mechanisms in the different
SyncView products.
The remaining sections are applicable only to Network Manager and Network Manager
Advanced products.
Sections 4.3 to 4.6 describe how the user configures Users, Functionality Groups and
Network Element Groups.
And Section 4.7 explains communication access mechanisms from SyncView to the
physical Network Element.
4.2.1
License Protection
SyncView can be delivered in five different products, which are:
Element Manager
Network Manager
These products are protected by license file or dongle in the following way:
Element Manager: None needed.
Element Manager Pro: License file or dongle must be configured with Element
Manager Pro access.
Network Manager: License file or dongle must be configured with Network
Manager access and it has to be plugged in the PC that hosts SyncView
Communication Server.
SyncView PLUS - Installation & Administration Guide - Revision F - April 2014
4-3
Security Management
4.2.2
4.2.3
4-4
Security Management
Functionality Group:
A user has access to a particular Functionality if the user and the Functionality
are in a common Functionality Group.
There are five pre-defined Functionality Groups:
SuperUser
Administrator
Engineer
Operator
ReadOnly
4-5
Security Management
4-6
Security Management
Users
Functionality Groups
4-7
Security Management
4.4.1
List of Users
To open Users management window, click on Users button on the left of Security
window:
The list of users is displayed but nothing can be change directly from this View.
To remove or update a user, select it and click on corresponding button at the
bottom of the window.
To add a new user, click on the button represented with the sign +.
4-8
Security Management
4.4.2
User Configuration
The window below displays the User Update window:
The minimum configuration of User Update window is that a User must have a
Name and must belong to at least one Functionality Group and one Network
element Group (NEGroup). Otherwise the User cannot be updated.
User Attributes:
The Fields First Name, Last Name, Description, E-mail, Phone, and Manager
Data fields are filled by authorized users and are purely informative.
Creation and Last Login are read-only fields and Last Login value is 1.1.2006 as
long as the user has never logged on yet.
Account Status not checked means that the user is visible in the list of users but
he can not logon.
SyncView PLUS - Installation & Administration Guide - Revision F - April 2014
4-9
Security Management
4.4.3
An Administrator member can update itself but cannot increase its own
authority level.
4-10
Security Management
4.5.1
The list of Functionalities is displayed and they can be re-distributed from this
View.
A description of the functionalities is available from the running application by
moving the mouse pointer on them. Many of them correspond simply to the right
to open a particular window.
4-11
Security Management
4.5.2
One or several Functionality Groups can be selected by checking them and the
Group destination by selecting it in the ComboBox at the top of the window.
It has to be noted that the User who is not a SuperUser member have not the
capability to copy SuperUser Group content. In addition, SecurityAccess
Functionality is automatically excluded from copying to a Functionality Group that
is not the Administrator one.
4-12
Security Management
Default reset button can be applied only from a SuperUser member. It resets all
the Functionality Group contents to its original configuration at installation time.
Default content is defined as in the picture of the Functionality Groups window
that is shown above.
The list of Network Elements is displayed and they can be re-distributed in the
Network Element Groups from this View.
A Network Element represents either physical synchronization equipment, or an
entry point of a set of Network Elements. Those entry points can be:
Network Elements.
4-13
Security Management
The columns correspond to the different NEGroups. The NEGroup All is the
unique pre-defined one. It includes always all the Network Elements and it cannot
be removed. It has to be noted that consequently a new Network Element, which
is added with Network Editor, is automatically manageable by Users that are All
members.
4.6.2
The content of the new NEGroup can be based on existing ones. The User can
select one or several NEGroups by checking them or start with an empty
NEGroup and select Network Elements one by one from Network Element Group
window.
A NEGroup can also be updated by copying NEGroup contents in another
NEGroup.
4-14
Security Management
4.7 NEUsers
This section applies only to the two products: Network Manager and Network Manager
Advanced.
To logon in a physical Network Element (physical synchronization equipment),
SyncView Network Manager, or Network Manager Advanced, checks if the user has
the right to access it. And then it uses an internal Network Element Connection User
and Password, which are stored in SyncView. We call them NEUser parameters. Any
SyncView user will then use the same internal Connection User and Password to
access a particular Network Element.
In order that SyncView can access to a physical Network Element, its NEUser
parameters, which are stored in SyncView, must match to a pair User Name and
Password that are stored in the equipment. This section describes NEUsers
management.
4.7.1
The list of Network Elements is displayed along with their Connection User and
their equipment Types.
4-15
Security Management
4.7.2
NE Connection Attributes
To manage Connection User and its associated password, select a Network
Element, and click on the button at the bottom of the List of Network Element
(see window above).
Then the following window is displayed:
NE Connection User and Password can be updated from this view. But modifying
Connection Attributes can be done for two different reasons:
First case is when connection attributes match well a pair User Name and
Password that is stored in the equipment, and the SyncView user wants to
update them in both places: SyncView and the equipment. The check box Store
new equipment attributes into equipment must be then checked. If the change
cannot be achieved in the equipment, connection attributes are not changed also.
The second case is when connection attributes do not match any pair User Name
and Password that is stored in the equipment, and the SyncView user wants to
update only the SyncView settings. The check box Store new equipment
attributes into equipment must be then unchecked. In that case the SyncView
user cannot by any way change the attributes in the equipment if he does not
know any pair User Name and Password stored in equipment.
Default Connection attributes:
Button Reset to Default reset Connection User and Password to their default
values. Those are always memorized in SyncView and are stored into equipment
at production time. And they depend on the equipment type.
4-16
Security Management
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
EMPro
EM
Superuser
Administrator
Engineer
Functionality Name
ReadAccess
FaultManagementAccess
EquipmentConfigurationAccess
NetworkConfigurationAccess
DeploymentAccess
DongleAccess
SecurityAccess
DownloadAccess
BackupAccess
SyncTerminalAccess
PerformanceManagementAccess
PerformanceReadAccess
TimeSynchronizationAccess
Operator
ReadOnly
4.7.3
X
X
X
X
X
X
X
X
X
X
X
4-17
Security Management
4-18
Requirements
5-1
5-2
5.1 Requirements
To perform this procedure, you must be a member of the Administrators group on the
local computer,
5-3
Click Ok button.
5-4
5-5
5-6
Create a new Windows User (Start->Control Panel->Administrative Tools>Computer Management) in Local User and Groups, select User, click right
mouse and select new User option (i.e)
Password : pass@ord01
Create a new directory in your hard disk. (I.e. c:\ FTP Upgrade Files).
5-7
5-8
Via Browse button, select the directory that you have create in the second
step
5-9
Sharing FTP directory, select you FTP directory, (I.e. c:\ FTP Upgrade Files),
click right button, select Properties option.
5-10
Sharing FTP directory, select you FTP directory, (I.e. c:\ FTP Upgrade Files),
click right button, select Properties option.
5-11
Create a new Windows User (Start->Control Panel->Administrative Tools>Computer Management) in Local User and Groups, select User, click right
mouse and select new User option (i.e)
Password : pass@ord01
Create a new directory in your hard disk. (I.e. c:\ FTP Upgrade Files).
Via Browse button, select the directory that you have create in the second
step
5-12
5-13
Use all defaults values, click Next button in all wizard windows
5-14
5-15
Sharing FTP directory, select you FTP directory, (I.e. c:\ FTP Upgrade Files),
click right button, select Properties option.
Click Sharing tab option and check Share this folder on the network.
Click Apply
5-16
5-17
Create a new Windows User (Start->Control Panel->Administrative Tools>Computer Management) in Local User and Groups, select User, click right
mouse and select new User option (i.e)
Password : pass@ord01
Create a new directory in your hard disk. (I.e. c:\ FTP Upgrade Files).
5-18
Via Browse button, select the directory that you have create in the second
step
5-19
5-20
5-21
5-22
5-23
Sharing FTP directory, select you FTP directory, (I.e. c:\ FTP Upgrade Files),
click right button, select Properties option.
5-24
Click Permissions
5-25
5-26
Communication Server
Database Maintenance
6-1
6-2
It displays processing and status information for the units that are under management
by the CommServer.
The following figure shows what the user interface looks like.
1
2
4
5
6
1) Menu bar
Using Viewer => Exit, exits the application.
2) Tracing options
Marks the traces to be displayed in the tracing window.
6-3
3) Tracing window
Here are displayed the traces generated by the CommServer during its processing.
4). Freeze/Find Bar
The Snapshot button allows to freeze the contents of the tracing window for quiet
analysis (no more scroll) while incoming traces are traced in background.
Press Ctrl+f keys to perform a search in the tracing window.
5) Equipment Information Window
Shows equipment data and connection status.
Mark the Filter checkbox to view only the traces for that equipment.
When no Filter checkbox is marked, all equipment traces are shown.
6) Status Bar
Mainly shows the connection status between The CommServer Service and the
Viewer.
6-4
SyncView Plus database doesnt use any stored procedure. All the logical
behavior from the database is programmed in the DBServer (SyncView Plus
windows service).
SyncView Plus internally contains tasks that ensure in real time the status
of the database.
SQL Server Error Log. The Error Log, the most important log file, is used to
troubleshoot system problems. SQL Server retains backups of the previous six
logs, naming each archived log file sequentially. The current error log file is
named ERRORLOG. To view the error log, which is located in the %ProgramFiles%\Microsoft SQL Server\MSSQL.1MSSQL\LOG\ERRORLOG directory,
open SSMS, expand a server node, expand Management, and click SQL
Server Logs.
6-5
Technical Assistance
For technical assistance, contact the following:
6.3.1.1
International
Oscilloquartz SA
Customer Support & Services
16, Rue de Brvards
2002 Neuchtel 2
SWITZERLAND
Tel: +41-32-722-5555
Fax: +41-32-722-5578
e-mail: css@oscilloquartz.com
6.3.2
Sales
For sales assistance, contact the following:
6.3.2.1
International
Oscilloquartz SA
Sales & Marketing
16, Rue de Brvards
2002 Neuchtel 2
SWITZERLAND
Tel: +41-32-722-5555
Fax: +41-32-722-5556
e-mail: osa@oscilloquartz.com
6-6
Glossary
Glossary
CS
CommServer
NE
Network Element
NM
National Manager
OSA
Oscilloquartz SA
RM
Regional Manager
SV
SyncView
UI
User Interface
VRM
Glossary
II
Document History
Document History
Project N
Document Type
Version
Author
Revision
Last Up-date
Creation
:
:
:
:
:
:
:
S10.SV0.A81
Installation & Administration Guide
English
OSA
F
09.04.2014
15.02.2011
REVISION
A
B
DATE
15.12.2011
25.10.2012
CORRECTIONS
- Creation based on V1.5x
- Add new print screens
31.07.2013
24.01.2014
18.02.2014
09.04.2014
III