Allison Schlecht

Email: Allison Schlecht

Website: http://AllisonSchlecht.Weebly.com

Objective

My goal is to expand my scope of knowledge within the insurance industry and advance my career with a
position that is both challenging and rewarding. I am motivated to become as knowledgeable as possible in
many lines of business to better advocate for my customers. I am dedicated to providing an exceptional
customer experience while helping people in their time of need.

Education

Arizona State University Tempe, AZ
W.P. Carey School of Business
Bachelor of Arts in Business, Global Leadership Concentration
December 2017
GPA 3.6

Glendale Community College Glendale, AZ
Associate Degree in Business Management
December 2008

Work Experience

Liberty Mutual Insurance April 2014-Present
Senior Claim Representative
Resolving auto property damage claims for policyholders
Customer service focused claim handling
Licensed adjuster in 15 states
Participating in workflow assistance programs to benefit teammates
Mentoring new employees and assisting their transition to workload

The Hartford Insurance November 2012- March 2014
Auto Managed Care Claim Representative
Adjusting medical claims for Medical Payments and PIP losses
Licensed adjuster in 15 states
Monitored medical treatment following auto accidents
Proactively addressed customer needs
Participated in work environment council

The Hartford Insurance March 2009- November 2012
Associate Claim Representative
Conducted thorough liability and damage investigations
Processed auto property damage claims
Provided outstanding customer service
Mentored new team members
Acted as backup for supervisor escalations
Facilitated teamwork among fellow associates
Handled catastrophe claims
Last Updated: January 24, 2017

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Allison Schlecht

Email: Allison Schlecht

Website: http://AllisonSchlecht.Weebly.com

The Hartford Insurance May 2008- March 2009
Receptionist/Claim Support
Greeted and assisted visitors
Organized and filed claim paperwork
Analyzed and issued payment to independent adjusters

The Home Depot February 2006- May 2008
Head Cashier
Scheduled and supervised teams of 5-10 cashiers per shift
Coordinated training for new and existing cashiers
Maintained detailed history of cashier performance and achievements
Ensured fluid and efficient daily operations
Trusted key holder

United States Postal Service January 2005-January 2006
Data Conversion Operator
10 key data entry for misdirected mail
Encoded addresses based on USPS standards

Last Updated: January 24, 2017

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