S.M.A.R.T.

Service Material and Reference Tips

Product: LCD
Date: 2/4/2010
Models: 26AV52R, 26AV502R, 26AV502RY, 26AV52RZ, 26AV502RZ,
32AV52R, 32AV52RZ, 32AV502R, 32AV502RZ, 37AV52R, 37AV502R
Doc Ref/File: SMART2009-LCD509-V8
Purpose: The purpose of this document is to give the service provider
troubleshooting information designed to expedite the diagnosis and service
process to modular/sectional level for Toshiba products.
[The information contained within the document will evolve over time so a version number has
been indicated in the document name. The servicer should always use the latest version
available.]

Table of Contents
Section l

Section ll

Section lll

Chassis Layout and Plug location

Chassis and Plug Layout...........2
Interconnect....................3
Modular Troubleshooting Flowcharts
Dead Set ...4
Video Problems ...........5,6
Audio Problems ...7
Technical Aids
Firmware Updates.8,9
Factory Mode..10

Feedback: Please provide any comments or suggestions about this document

to technical_support@tacp.com When commenting, please provide
the document and version number on all correspondence.

2009 Toshiba America Consumer Products, LLC.

SMART2009-LCD509-V8

Page 1 of 10

DISPLAY T-CON

INVERTER
CN101

P802 PWR

CN11 ALT
LVDS (26 in)

CN3 LVDS

CN8 PWR

CN5
IR-REC/LED

POWER PCB

P803 INV

CN2
SPKR
P801 AC
MAIN PCB

MANUAL
KEYS AND
FRONT
JACKS

SMART2009-LCD509-V8

Page 2 of 10

Wiring Interconnect

Key
Standby**

Pin 1
Flow <-out >-in

Power Supply In/Out

1. Gnd
2. Gnd
3. 24V Aud>
4. 24V Aud>
5. Gnd
6. Gnd
7. Gnd
8. 12V>
9. 12V(Panel Pwr.)>
10. 5V>**
11. 5V>**
12. 5V>**
13. Pwr. On (Enable) 2.4V<
14. AC Det.(PWR Good) .07V>
15. Dim .1 to 3V<
16. BL On 5V<

ALT LVDS (26 in)

CN1
CN3

C
N
8

LVDS
M
A
N
U
A
L

Pins 2, 4, 6, 8
12V Panel Power

CN10
BLANK

CN5

A
N
D

CN2

IR REC/LED

P802

P
8
0
3

Inverter
1. 24V<
2. 24V<
3. 24V<
4. 24V<
5. 24V<
6. Gnd
7. Gnd
8. Gnd
9. Gnd
10. Gnd
11. NC
12. BL On 5V<
13. Dim .1 to 3V<
14. NC

Power PCB

LED/IR
1. 5V<**
2. IR>
3. GND
4. LED Logo
5. LED Green (Power)

P
8 A
0 C
1

SPEAKERS

F
R
O
N
T
J
A
C
K
S

Main PCB

SMART2009-LCD509-V8

K
E
Y
S

Page 3 of 10

Dead Set

Dead Set
(No Sound and
No Picture or No LED)

Yes

Yes

Yes

Does
the secondary
12 volt source appear
at pin 8 of CN8 when
the on/off button is
pressed?

Does
a 2.4 volt on off
signal appear at pin
13 of CN8 when the
on/off button is
pressed?

No

No

Suspect a problem with

the standby 5 volt supply
on the power supply
module.

No

Suspect a problem with

the power supply module.
Suspect a
problem with the
Main module.

Is
5 VDC present
at pins 10, 11, and 12 of
CN8 on the main module
when AC is
applied?

No

Is the
Power Good
(AC Detect) level
less than .07V at pin
14 of CN8
when AC is
applied?

Yes

Suspect a problem
with the SYSCON
circuit located on the
Main module.

SMART2009-LCD509-V8

Page 4 of 10

No or distorted Video
No or distorted
video

YES

NO

Does
the back light function
normally when the unit
is turned on?

YES

Is
the screen
discolored or does it
have streaks and dark
areas on the
screen?

NO

YES
Troubleshoot for
backlight problelms.
Replace
the Main
Module.

This signal viewed from

LVDS connector
referencing cold ground.

*** Warranty Authorization required if

display is replaced in warranty Go
to www7.toshiba.com for instructions.

Examples

If the LCD Control

Board (T-con) is
available, try it. If this
does not help, replace
the LCD display panel.
***

When
the input button
is pressed on the
receiver or remote, is
the on screen
display clear and
normal?

YES

NO

Using the
power distribution
diagram, are the
voltages normal at CN8
of the power supply
module?

Check for LVDS activity at

CN3. If it is present suspect a
problem with the display control
board (Tcon). If it is not present
replace the main PCB.

SMART2009-LCD509-V8

NO

Suspect the
power supply
module.

Page 5 of 10

Backlight
Troubleshooting

Backlight Troubleshooting

NO

NO

Replace the
Power supply
module.

NO

Is
24 VDC present
at pins 1 through 5 of
P803 on the power PCB
when the unit is
turned
on?

Remove
AC, then unplug the
LVDS cable(s). Does 24 volts
return when AC is reapplied
and the unit
is turned on?

YES

Replace the
display. ***

Does
the back light
function and then
turn off or is there a
dark horizontal area
on the
screen?

YES

If it is
available , try one or both
inverters. If this does not
help, replace the LCD
display. ***

YES

Is 4.5VDC
present at pin 16
of P802 shortly (.5 sec)
after the unit is
turned on?

NO

Replace the
Main module.

YES

*** Warranty Authorization

required if display is
replaced in warranty Go
to www7.toshiba.com for
instructions.
SMART2009-LCD509-V8

Page 6 of 10

No Sound

No Audio

NO

Using
the remote or
the manual keyboard,
access the audio menu to
assure the speakers are on
and the input selection is a
known good source.
Will this restore
audio?

YES

Problem
solved.

NO

Replace the
power supply
module.

Does the
power supply
generate the audio
supply voltages (24 VDC
at pins 3 and 4 of CN8)
when the unit is
turned
on?

YES

Replace the
Main module

SMART2009-LCD509-V8

Page 7 of 10

SMART2009-LCD509-V8

Page 8 of 10

SMART2009-LCD509-V8

Page 9 of 10

Factory Mode
The factory mode, necessary adjustments, and update procedures shown below can be
accessed in this unit using the supplied remote control transmitter.

To enter the factory mode, you must press Left Arrow (<), then Exit, then Enter within
approximately two seconds. To end this function, press exit or simply turn the television
off.

SMART2009-LCD509-V8

Page 10 of 10