Welcome

Thank you for purchasing the ClearSounds Quattro 4.0 Amplified Bluetooth
Communication System. You are either really smart for purchasing the Quattro 4.0 or
someone really likes you and bought this for you. Or maybe you are both smart AND lucky
to have someone who gave you the Quattro 4.0. Either way, nicely done.
The Quattro 4.0 is an innovative Bluetooth Communication System. Bluetooth is a
technology that uses radio transmissions to exchange data between devices over short
distances. It offers an array of features that will connect you to your mobile phone so you
can actually hear the conversations clearly, connect you to your music & TV; bringing
the joy of entertainment back. It will allow you stress-free meetings & one-on-one
conversations by bringing sound directly to your ears, significantly reducing
background noise.
With all this awesomeness comes some new technology that may require a learning
curve. Have no fear; our remarkably patient & passionate team of Customer Solutions
Consultants are here to help. In addition, we have created a pictorial Quick Start Guide
to get you up & running quickly. And thats not all! We have developed a series of
instructional videos for those of you who really dont like manuals.

Welcome
Contact Information
Please contact us with any questions that you might have. We are happy to assist you!
ClearSounds Communications, Inc.
1743 Quincy Avenue, Suite 155
Naperville, IL 60540 USA
800-965-9043 (toll-free)

Information Online
To view & print additional
copies of this manual,
quick-start guide or
spec sheet or to view
instructional videos,
please visit the Support
section on our website.

www.clearsounds.com

Safety Precautions
The following precautions are the kind of boring but important information you
should read to ensure maximum performance and safety when using the Quattro
4.0. Although it may seem fairly obvious that standing outside in a lightning storm
wearing an electronic device is not wise, we do have to officially advise you that its
not a good idea to do that-- along with these other nuggets of wisdom.

Warnings
Warnings must be observed to prevent bodily injury.
WARNING: Use the equipment only in the described manner to avoid bodily injury or
damage to the equipment.
WARNING: Locate and use the Quattro 4.0 away from water and damp areas, such
as swimming pools, bathtubs, sinks and damp basements, and do not use the
Quattro 4.0 when you are wet, to avoid electrical shock.
WARNING: Do not overload extension cords or power strips. This can result in
electric shock.
WARNING: Avoid using the Quattro 4.0 during an electrical storm. There is a slight
risk of electrical shock from lightning during a storm.

Safety Precautions

Safety Precautions

WARNING: Use the Quattro 4.0 only with the supplied AC power adapter assembly.
Other types of power adapter assemblies can damage the Quattro 4.0 and cause
personal injury.

Cautions

WARNING: The Quattro 4.0 can amplify volume which can cause hearing loss. Instruct
each user of proper usage, adjust the volume to each users personal preference and
adjust the volume to low when not in use.
WARNING: Do not spill liquid on the Quattro 4.0 or clean it while it is plugged in to AC
power. This can cause a short circuit, a fire or electric shock.
WARNING: Do not push any type of object into the Quattro 4.0. Contact with
dangerous voltage points can occur, resulting in fire, electric shock or parts damage.
WARNING: Do not disassemble the Quattro 4.0. Dangerous voltage or other risks can
occur. Use after incorrect reassembly can lead to electric shock.
WARNING: Keep the Quattro 4.0 out of reach of small children.
WARNING: The Quattro 4.0 contains a magnet in the body of the unit. This may affect
pacemakers. If you wear a pacemaker, please check with your instrument provider to
verify if the Quattro 4.0 will affect your pacemaker.

Cautions indicate practices that could harm the Quattro 4.0 or other objects.
CAUTION: Some electronic devices that are not properly shielded will generate
electromagnetic interference (EMI) that may cause buzzing or odd sounds in the
Quattro 4.0 (or any headset for that matter). Examples include, PCs, automobiles
and large screen TVs.
CAUTION: Turn off the Quattro 4.0 in any facility where posted notices instruct
you to do so. Hospitals or health care facilities might include equipment that is
sensitive to external radio frequency (RF) energy that can cause electromagnetic
interference (EMI).
CAUTION: While onboard aircraft, turn off the Quattro 4.0 in accordance with
airline regulations and crew instructions.
CAUTION: If you use any personal medical device, consult the manufacturer
of the device to determine if it is adequately shielded from RF energy. Your
physician may be able to assist you in obtaining this information.
CAUTION: Avoid dropping the Quattro 4.0.

Safety Precautions
CAUTION: Do not expose the Quattro 4.0 to excessive moisture, including sweat,
humidity or steam.
CAUTION: Store the Quattro 4.0 in a dry place, and if you do not use it for an extended
length of time, remove the batteries.
CAUTION: Connect the supplied AC power adapter assembly into a surge protector.
Power surges can damage the equipment.
CAUTION: Use only a cloth slightly dampened in a mild soap and water solution to
clean the unit. Do not use harsh chemical or solvent cleaners or abrasive detergents.
CAUTION: In these circumstances, refer to our customer service department:

Liquid spills in the Quattro 4.0, or it is exposed to rain or precipitation.

The Quattro 4.0 does not operate according to descriptions in this manual,
or performance distinctly changes.

The Quattro 4.0 is dropped or the casing is damaged.

Contents
Unpack....................................................................................................................9
Getting Familiar....................................................................................................10
Getting Started......................................................................................................14
Engage the Battery............................................................................................15
Charge the Battery ............................................................................................16
Pairing & Connecting.........................................................................................17
Breaking the Bluetooth Connection...................................................................20
Operating the Quattro 4.0......................................................................................22
Hearing through the Quattro 4.0........................................................................22
Voice Control......................................................................................................23
Calling................................................................................................................24
Call Waiting........................................................................................................28
Caller ID List......................................................................................................30
QT4 Mic..................................................................................................................32
Breaking Mic Connection...................................................................................34
Reconnecting Mic Connection............................................................................35
Listen to Audio...................................................................................................39

Contents
Intercom Feature...............................................................................................40
Resetting the Quattro 4.0...................................................................................42
Troubleshooting....................................................................................................43
Power and Connection.......................................................................................43
Sound.................................................................................................................45
Warranty ...........................................................................................................47
Additional Products ...........................................................................................49
Bluetooth Terms....................................................................................................50

Contents
Unpack
Ensure that your packing box includes all of these parts. If any parts are missing
or damaged, please contact your vendor or ClearSounds.
IMPORTANT: YOUR RECEIPT IS REQUIRED FOR WARRANTY. PLEASE RETAIN
YOUR RECEIPT.
USB charging
cable

Mic Clip

QT4 Mic

AC adapter

Lanyard

Loop and loop

adjustment toggle

SmartSound
Ear buds (RS065T)

Cord Clips

Quattro 4.0
neckloop

Getting Familiar

Getting Familiar
MMFB Microphone Multi-Function

Earbud Jack: This jack accepts any

3.5mm audio only headsets. We
package the Quattro 4.0 with our
patented SmartSound Ear buds.

Button: This button is used to pair and

connect the QT4 Mic to the Quattro 4.0
unit and adjust the sensitivity level of
the QT4 Mic.

Charge indicator:
The screen will read
charging while the
Quattro 4.0 charges.
Charging port: This is where you
plug the micro USB charging cable
in to the Quattro 4.0.

MFB

Base Multi-Function Button: This

button is used to initiate & answer calls, turn
the Quattro on & off, activate the LCD screen,
pair the Quattro 4.0 to Bluetooth devices (e.g.
mobile phone), switch between calls and
initiate Siri or S-Voice for voice activation.

10

QT4 Mic: This entire disc is the powerful Bluetooth

microphone. It magnetically connects to the mic clip,
which is also used to charge the QT4 mic.

Charging Pegs: These

pegs fit into the charging
contacts (dimples) on the
QT4 Mic clip.

8-wire Neckloop: This

cord hangs the Quattro
4.0 around your neck like
a necklace. This is an
8-wire loop that connects
to hearing aids with t-coils,
delivering sound directly
through the hearing aids
when they are in t-mode.

11

Getting Familiar
Main Base Unit
Home Screen: The screen
displays the following
information and more:
a) Devices connected to
the Quattro 4.0
b) Headphones plugged
into the Quattro 4.0
c) Battery charge level
The Home Screen display remains active for approximately
8 seconds, then goes dark.
To re-activate the screen,
simply tap the Touch
Function Key (TFK).

12

Battery Engagement + / TFK

Touch Function
Key: This touch sensor
is used to answer & end
phone calls. It activates
the LCD screen to view,
and pauses & plays music. Tap twice to active
the voice control for the
second device. -- See
page 23, Step 1 of Voice
control.
Volume & Scroll Touch
Keys: These keys are
used to turn the volume
up & down, scroll
through the menu, or
skip forward & backward
when listening to music.

Battery Engage Switches: There is a battery engage switch on both the mic and the
Base. This switch MUST be in the position on both the Mic & Base for the unit to
function. By switching to the
position, the battery is disengaged from the circuit.
This switch does NOT need to be put in the position. The purpose is to protect
the integrity of the battery when stored in the warehouse.

13

Getting Started

Getting Started

Before using your Quattro 4.0 for the first time, there are four key steps you
need to take to get started.

Engage the Battery +/-

1. Engage the Battery on both the Quattro 4.0 unit and the QT4 Mic.

2. Charge the Quattro 4.0 and the QT4 Mic.

3. Pair the Quattro 4.0 with your Bluetooth devices.

On the back of both the Quattro 4.0 unit and the QT4 Mic,
there is a small switch labeled +/- . Using a paperclip or pen tip,
move the switch to the + position. This is the only time you
will ever need to touch this switch.

4. Connect the Quattro 4.0 to your devices paired.

(max. 2 at a time).

In the following pages, we will walk you through each step in this order. At the
back of the manual, you will find a glossary of key terms we use.
It would be a good idea to get familiar with these terms as it will make setting
up and using your Quattro 4.0 much easier. Plus, throwing out some of these
words will make you sound really smart at your next party.

14

In order to preserve the integrity of the battery while the Quattro 4.0 travels from
the production line to our warehouses and the warehouse of retailers across the
country, we protect it by keeping the battery disengaged.
Similar to the battery pull tab you might see on a new toy or hearing aid
batteries in their packaging, once you remove the tab, the battery becomes
engaged. You will only need to do this once; this is NOT an on/off switch.

15

Getting Started

Getting Started
Charging will display on the screen and the indicator
light will be red on the QT4 Mic.

Charge the Battery

1. Connect the small
USB connector end of
the charging cable to
the Quattro 4.0. Connect
the large USB connector
end to the AC adapter.**

2. Connect the QT4 Mic to

the mic clip. Connect the
small USB connector end
of the charging cable to
the mic clip.***

3. Plug the AC adapter

into a wall outlet or
surge protector.

The Quattro 4.0 is fully charged when the indicator light

turns blue and 100% Charged displays on the
screen. The battery icon will show full.
Charge your Quattro 4.0 every night for
maximum performance.

To protect your Quattro 4.0 from power

surges while charging, plug into a surge
protector.

**

You can also charge the Quattro 4.0 by plugging the large USB connector end into the USB port on
your desktop or laptop computer. Make sure the computer is plugged into a power source.

***

16

If you would like to charge your QT4 Mic and Quattro 4.0 at the same time, connect the QT4 Mic to the
back of the Quattro 4.0 by lining up the pegs and dimples.

Pairing & Connecting

About Pairing: Now that you have the Quattro 4.0 fully charged, its time to pair
it to your Bluetooth devices. The first time you use a Bluetooth device with the
Quattro 4.0, you must pair the device with the Quattro 4.0. Pairing is the process
of creating a constant link between the Quattro 4.0 and the Bluetooth device.
Think of it like square dancing in junior high school gym class; The teacher first
pairs you with a dance partner, youre not dancing yet; youre just standing
there paired together.

17

Getting Started
About Connecting: Once a device has been paired with the Quattro 4.0 it will
automatically connect moving forward so that you can listen to the device through your
Quattro 4.0. Once connected, the Quattro 4.0 lists the connected device on its
screen. The Quattro 4.0 will automatically connect when:

The Quattro 4.0 and the device are within 33 feet of each other (in range).
The Quattro 4.0 and the device are both turned on.
Bluetooth has been enabled on the device.

Pair & connect the Quattro 4.0 with a Bluetooth-enabled device for
the first time:
1. The Quattro 4.0 must be powered off. We have not provided instructions on
turning it on yet, so unless youve gotten ambitious and figured out how to
turn it on, it should still be off.
2. Put your Bluetooth device in pairing mode. Consult the User Guide for
your Bluetooth device for detailed instructions on how to put that device
in pairing mode.
3. On the Quattro 4.0, press and hold the MFB (multi-function button.)
You will see Power On, keep holding MFB until Pairing appears
on the screen.

18

Getting Started
4. When the device name appears on the Quattro 4.0 screen, it has
successfully been paired and is now connected. For example, if your
iPhone name is Joes iPhone, that will appear on the Quattro 4.0 screen.
5. On your phone, the Quattro 4.0 will appear in the list of connected devices.

Pair & connect the Quattro 4.0 with additional Bluetooth devices:
1. Power off the Quattro 4.0 by pressing & holding the MFB
until Power Off appears on the screen. Keep the
Quattro 4.0 OFF until the new Bluetooth device is in
pairing mode.
2. Follow steps 2 - 4 above. If the device is a 2nd mobile phone with a display,
Quattro 4.0 will appear on the list of connected devices.
The QT4 Mic is already paired to the Quattro 4.0 main unit. No need to go
through the process of pairing these two. We figured this is one less thing
you have to do. However, when you power on the QT4 Mic, if it does not
show on the Quattro 4.0 screen, refer to page 33 to re-pair the mic to the
main unit.

19

Getting Started

Getting Started

Breaking the Bluetooth Connection

(aka Disconnecting)

To break the Bluetooth connection (aka Disconnect):

You can keep a device paired to the Quattro 4.0, and break the Bluetooth connection
between the Quattro 4.0 and the Bluetooth device.
You would break the connection for the following reasons:
Since only two devices can be connected to the Quattro 4.0 at once, there
may be a circumstance where you want to keep a device on but want to
break its connection to the Quattro 4.0 to make room to connect the
Quattro 4.0 to a different device.
You are connected to a device you did not want to be connected to.
You are no longer using the device you are connected to and want to
disconnect until you need it again.

20

1. Turn the Bluetooth device off. This breaks the connection; however, when
you turn it back on and the device is still within the 33-foot range, the
Quattro 4.0 will find it & connect.
2. Turn off Bluetooth in the settings of the Bluetooth device. (Follow the
instructions in the Bluetooth device User Guide, if necessary). This allows
you to break the connection while leaving your device on. When you are
ready to re-connect, on the device, turn Bluetooth back on. Once Bluetooth
is turned on, the Quattro 4.0 will automatically find & connect when it
comes within 33 feet of the device.
NOTE: If the Quattro 4.0 is moved outside the Bluetooth connection range (which
is approx. 33 feet), you will hear out of range announced. The screen will
revert back to its standby interface. If two devices have been connected
and one of them falls out of range, the screen will refresh and only display
the remaining connected devices name. If you are on a phone call and
your second device falls out of range, you WILL NOT hear out of range
announced until after you have ended the call.

21

Operating the Quattro 4.0

Operating the Quattro 4.0

Hearing through the Quattro 4.0

Thats it! You are ready to start enjoying all the wonderful sound and freedom the
Quattro 4.0 has to offer! Read on for instructions on how to make and answer calls
using your Quattro 4.0, listen to music and experience the many additional features
the Quattro 4.0 offers.

Alrighty, were making progress now - only one more thing to do and youll be ready to
experience the remarkable sound the Quattro 4.0 offers! Weve walked you through
charging the Quattro 4.0, pairing & connecting it to Bluetooth devices. Now what? The
last step is to put it on and connect to your t-coil hearing aid or cochlear device OR use our
SmartSound Earbuds included with your Quattro 4.0.

Wearing Your Quattro 4.0:

2. Wear the Quattro 4.0 around your neck like a pendant. The screen should
face out.

To use the Quattro 4.0 with T-Coil hearing aids or cochlear implants:

1. Confirm with your hearing care professional that your hearing aid or
cochlear implant is equipped with a t-coil. Its also referred to as
a t-switch.

22

If a Bluetooth Mobile Smart Phone includes a voice control feature (such as Siri or
S-Voice), you can activate voice control from the Quattro 4.0 for hands-free dialing.

To activate voice control:

1. Ensure that your QT4 Mic is not attached to your Quattro 4.0.

2. Set your hearing aid or cochlear implant to T or MT (depending

on your device). If you do not have hearing aids or a cochlear
implant or your hearing device(s) does not have t-coils, plug
the SmartSound Earbuds into the headset jack.

Voice Control

1. On the Quattro 4.0 push the MFB

twice (2x). If your smart
phone is the 2nd device you have connected, tap the TFK twice (2x).**
2. Your smart phone will display the voice control screen. Now speak
into the Quattro 4.0.
3. Based on the features of your smart phone, it will operate as if you were
speaking directly into the phone.
** To view the devices you have connected, tap the TFK to view the home
screen. The connected devices will be listed (Up to 2 devices can be
connected at one time). The first device on the list is in position 1;
the second (if applicable) is in position 2.

23

Operating the Quattro 4.0

Operating the Quattro 4.0

Calling

To adjust the volume during a call:

Celebration Break.
Yahoooo! You are ready to start communicating using the Quattro 4.0. Taking calls
and making calls on your Bluetooth mobile phone is easy. We know Bluetooth can be
intimidating if its new to you. If youve mastered it- terrific! We are here to help if you
get stuck. Remember to check out the instruction videos on our website 24 hours a
day for immediate support www.clearsounds.com. If you really want to hear the docile
tone of our Customer Solutions Team, call us at 800-965-9043, M-F 8am-5pm CT.
Be prepared to take phone calls and to make phone calls with your Quattro 4.0 by
confirming the following:
The Quattro 4.0 is charged, powered on and placed around your neck.
Your hearing aid or CI is set to T or MT. If you are using the ear buds make
sure they are plugged in and on your ears.
The Bluetooth phone is charged, powered on & connected to the Quattro 4.0
(within 33 feet).

24

key on the screen to reduce the volume and the

1. Tap the
key to increase the volume. There are 15 volume levels,
which will only display when you adjust the volume during
an active call. The Quattro 4.0 remembers the last level that
was set.

To mute and unmute a call:

1. Press and HOLD the

key on the screen.

2. The Quattro 4.0 announces Mute On or Mute Off.

Muted will appear on the screen when Microphone
is muted.

To end a call:
1. Press and HOLD the MFB.

The Quattro 4.0 announces Call Terminated.

Placing a Call by Dialing from the Phone:

1. Initiate a call using your mobile phone as you normally would. You will hear the
phone ringing through your hearing aid or CI or through the ear buds. When
the person you called picks up or you get voicemail, start talking.

25

Operating the Quattro 4.0

Operating the Quattro 4.0

Placing a Call from Last Number Dialed (aka ReDialing):

Answer a Call

key.

1. Simultaneously press and HOLD the MFB and

The phone will call the last number you dialed.

Placing a Call Using Caller ID list:

1. Press and HOLD the MFB until you hear a tone. The Caller ID list menu
will appear on the screen under Missed or Received Calls.
This list includes calls received or missed while the phone was connected
to the Quattro 4.0. Use the arrow keys to highlight Missed or
Received Calls, then press MFB to show list of phone numbers.
2. Highlight the number you want to dial by tapping the
3. Press the MFB.

Dialing

key.

appears on the screen.

To End the Call:

1. Press and hold the MFB.
Call Terminated.

26

When a call comes in, you will hear the phone ringing through your hearing device or
ear buds and Incoming will appear on the screen. If you are listening to music or
an audio book when the call comes in, it will pause and you will hear the ringing.

To answer:
1. Press the MFB
1x to view the caller ID.
The callers phone number will appear on the screen.
2. Press the MFB

a second time and the call will connect.

3. If you do not wish to view caller ID simply press the MFB twice
and the call will connect.

To reject a call:
1. Press and hold the MFB button.

The Quattro 4.0 will announce

2. You will hear Call Rejected and caller will be sent directly to your voice mail.

27

Operating the Quattro 4.0

Operating the Quattro 4.0

Call Waiting

Transferring a call between the Quattro 4.0 neckloop and a phone

If your phone service includes Call Waiting, you can answer incoming Call Waiting calls
during a telephone conversation. Incoming call numbers appear on the Quattro 4.0 screen.

Lets say a call comes in and you answer it directly from the handset out of habit or
you are getting ready in the morning and you set your Quattro 4.0 down and couldnt
get to it fast enough. You really want to take the call using the Quattro 4.0 cause,
well, thats why you have it - it helps you hear better. What do you do? Simple

To answer a Call Waiting call:

1. Tell the person with whom you are speaking that you will put him
or her on hold.
2. Press the MFB twice (2x),

and answer the incoming call.

3. To switch back to the first caller and leave

the 2nd call on hold, press the MFB twice (2x).

To transfer calls between the phone handset and the Quattro 4.0:

1. During the conversation, press and HOLD the

right arrow key until
you hear a tone. Once you hear the tone, the call is now active through the
Quattro 4.0.
2. If you know your phone well enough, you can also switch to and from the
Quattro 4.0 using your cell phone.

Review or Clear the Caller ID List

4. To switch between callers and end the call
that you are on, press and HOLD the MFB.

28

If your phone service includes Caller ID, you can check the list of received and
missed calls that came in when the Quattro 4.0 neckloop was connected to your
phone. The list holds the last 20 calls, but the same caller shows only once. So if
your mom called you 20 times, her number would only appear once in the list.

29

Operating the Quattro 4.0

Operating the Quattro 4.0

To review or clear the Caller ID list

To Clear All numbers in Caller ID

1. Within 33 feet of the connected mobile phone, put on your turned on

Quattro 4.0 neckloop (and insert ear buds, if applicable).

2. Press and HOLD the MFB

until you hear a tone. When you hear
the tone, release the MFB. The Caller ID menu will appear on the screen.
3. Tap

30

2. Clear

All

and press the MFB.

All? Will appear on the screen

3. Press the MFB and Clearing will appear on

the screen. All Caller ID history will be deleted.

or
and scroll to
1. Received
2. Missed
3. Clear All

4. Briefly press the MFB

Tap

1. Highlight 3.Clear

to select the highlighted listing.

to scroll through the numbers.

31

Operating the Quattro 4.0

Operating the Quattro 4.0

Pairing the QT4 Mic with the Quattro 4.0

So you think using the Quattro 4.0 with your Bluetooth phone
is awesome? Wait til you use the Quattro 4.0 as a personal
listening system! This is the coolest feature ever!

STEP 1: Ensure Quattro 4.0

The QT4 Mic has been paired to the Quattro 4.0 unit already out
of the box so there is no need to go through the pairing process.
However, the QT4 Mic is not yet connected to the Quattro 4.0
unit. When you are ready to use the QT4 Mic, you simply need
to activate the mic and place it wherever you want (within
33 feet of the Quattro 4.0) to hear it through your t-coil or
SmartSound Earbuds. This brings sound directly to your
ears, reducing background noise and making it easy to hear,
comprehend and listen. The QT4 Mic should not be used while
attached magnetically to the Quattro 4.0 unit. Instead, place
your QT4 Mic as close to the desired sound source as possible.
Be sure to use your QT4 Mic clip for optimal performance. This
is the perfect solution for meetings or classrooms, and noisy
environments like restaurants, etc.

32

is turned off, then

press and hold MFB for approximately six
seconds until Pairing... appears on screen.

Using the QT4 Bluetooth Mic

STEP 2: Quickly pair and connect the QT4 Mic:

On the Mic, press and hold MMFB until light
flashes red and blue.

STEP 3: The Quattro 4.0 announces Paired,

and then Device (number) connected. CS
QT4 Mic appears on screen.

TIP: The QT4 Mic must be within 33 feet of the Quattro 4.0 to operate correctly.

33

Operating the Quattro 4.0

Operating the Quattro 4.0

To Listen Using the QT4 Mic:

1. Hang the Quattro 4.0 around your
neck with the screen facing out.
2. Turn on the QT4 Mic by pressing the MMFB
until the
indicator light turns blue. The light will blink when the
QT4 Mic is on. The Quattro 4.0 will announce device connected.
3. To activate mic, short press the MMFB
(on mic). You will see incoming on the
screen. Then you will hear sound coming
from the mic.

key to reduce the volume and the key to

4. Tap the
increase the volume. There are 15 volume
levels, which will only display when you adjust the
volume during an active mic connection. The Quattro 4.0
remembers the last level that was set.
5. To deactivate the QT4 Mic, press and hold the MFB
on the Quattro 4.0 or the MMFB on the QT4 Mic. You
will hear Call Terminated.

34

The QT4 Mic is most effective when it is close to the source of sound. It is
a powerful omnidirectional mic. For more directed sound, place it as close
to the source as possible and adjust the sensitivity level of your mic. For
optimal performance, use your QT4 Mic clip.
Breaking the Connection between the QT4 Mic & the Quattro 4.0
As weve mentioned earlier, the QT4 Mic is paired to the Quattro 4.0 out of the box.
Once you have connected the QT4 Mic, it has taken one of the two connections
available. Since only two devices can be connected to the Quattro 4.0 at once, there
might be circumstances where you want to break the QT4 Mic connection to make
room for a different device to connect.

To break the connection between the QT4 Mic and the Quattro 4.0:
1. On the QT4 Mic, press and hold the MMFB for about 3 seconds. The blue
light will flash rapidly (every second) and the Quattro 4.0 announces Device
disconnected. The QT4 Mic is now disconnected. To turn off the QT4 Mic,
press & hold the MMFB for approx. 8 seconds until you see a solid red light.

35

Operating the Quattro 4.0

To reconnect the QT4 Mic to
the Quattro 4.0:
1. Press and hold the MMFB
until the indicator light flashes blue.
In 1-4 seconds, the Quattro 4.0 home screen will show the QT4 Mic listed
and will announce Device connected.
NOTE: If there are already two Bluetooth devices paired & connected to the Quattro 4.0,
the QT4 Mic will not automatically connect when you power it back on. In this case, follow
these steps:
1. Disconnect one of the two devices connected to the Quattro 4.0 by taking any one
of the following steps:
a. Turning the device off
b. Turning Bluetooth off on the device
c. Moving the device out of range (more than 33 feet from the Quattro 4.0)

Adjusting your QT4 Mic Sensitivity

Your QT4 Mic is equipped with 4 levels of sensitivity. In a very noisy environment you
can adjust the mic to its highest level and place the mic as close to the sound source as
possible. In a low noise environment you can adjust the sensitivity to a higher level. You
can scroll through the levels until you find one that feels comfortable to you.

36

Operating the Quattro 4.0

Adjusting your QT4 Mic Sensitivity (continued)
Remember, using the QT4 Mic clip will give you optimal performance.
To adjust the sensitivity:
1. Make sure your QT4 Mic is active.
2. Press and release the MMFB
You will hear a tone.

to raise the sensitivity up one level.

3. Every time you press and release the MMFB while the QT4 Mic is active, you
will raise the sensitivity by one level. There are a total of 4 sensitivity levels.
4. After you have reached the highest level, the next time you press the MMFB
it will adjust to the lowest level and you will hear a higher pitched tone.

Listening to Music/Videos/Audio Books

We love our music! In fact, improving the ability to hear all the detail, richness and
passion in music is one of the major motivating factors in the design of the Quattro 4.0.
Music moves us; it brings us to life! Start loving your music again with the Quattro 4.0!

37

Operating the Quattro 4.0

Using your QT4 Mic Clip on Clothing

1. Attach it to the speakers clothing using the metal
plate. For optimum performance, place the clip as
close to the speakers mouth as possible. To separate
the metal plate from the clip, slide the metal plate off
of the magnetic contacts.
2. Using the Lanyard - Attach the lanyard to the hole in
the metal plate. The metal plate attaches magnetically
to the back of the clip. Hang the lanyard around the
speakers neck and slide the plastic clip to adjust the
length.
3. In the car you can attach the clip to the speakers
seatbelt the same way you would to clothing.

38

Charging the QT4 Mic using the Clip

1. Make sure your QT4 Mic is securely seated in the clip with
the metal pegs on the Mic lining up with the dimples on
the clip.
2. Plug the USB cable into the charging jack on the clip.
3. Plug the other end of the USB cable into the power
adapter.

The QT4 Mic attaches to the mic clip magnetically. Make sure
the metal pegs on the back of the QT4 Mic line up with the
dimples on the mic clip. Because the QT4 Mic clip offers a
charging feature, it is very important that the pegs line up with
the dimples to ensure proper charging of the QT4 Mic.

Attaching the QT4 Mic to the Mic Clip

Operating the Quattro 4.0

4. Plug the power adapter into the wall outlet.

5. You will see a red light on the QT4 Mic which indicates it
is charging.
6. When charging is 100% complete, the light will turn blue.
Cord Clips: The headset cable and Quattro 4.0 cable fit in the cord
clip with ease. Use it to keep your cables from getting tangled.

39

Operating the Quattro 4.0

Operating the Quattro 4.0

To Listen to Audio (music, videos or audio books):

Intercom Feature

1. Pair & connect your Bluetooth device. If you listen to music using your smart
phone, youve probably already paired & connected it. If it is a new device,
follow the steps outlined on page 18 to pair & connect.
2. Make sure your hearing aid or CI is in T or MT mode or the ear buds are
plugged in.
3. Open your music or audio player app and select the song, video or audio
book you wish to listen to.

To initiate intercom communication with another Quattro 4.0:

1. Check the Home Screen for both Quattro 4.0 units to see if any devices are
listed as connected with either of the Quattro 4.0s.

4. Hit play on your Bluetooth device and enjoy!

To make volume adjustments, skip songs, etc refer to the chart below.

40

Seriously, what more could we possibly add to this remarkable device? How about the
ability to Intercom between two Quattro 4.0 devices! Sweet! You can use your Quattro
4.0 to talk to someone wearing another Quattro 4.0 within 33 feet of each other. This is
extremely helpful when two people with hearing loss are in a noisy environment and
need to eliminate background noise and reduce the signal-to-noise ratio.

Adjustment

Action

Volume

On the screen, press or

Pause and unpause

Tap and hold TFK

Skip to the next song or video

On the screen, tap and hold

Skip to the previous song or video

On the screen, tap and hold

2. If there are any devices currently connected to either Quattro 4.0,

disconnect them. (See page 21 for detailed instructions on disconnecting
a device from the Quattro 4.0.)
3. Pair & Connect the two Quattro 4.0 devices:

a. Power Off both Quattro 4.0 devices

41

Operating the Quattro 4.0

Operating the Quattro 4.0

b. Press & hold the MFB on both devices until you see Pairing on the
screen of each. The screen will show Power On first - keep holding; after
another couple of seconds, the screen will show Pairing.
c. On only one of the Quattro 4.0 devices, press the MFB once (1x).
Searching will appear on the screen of that device. You will hear
Searching for Quattro announced.
d. Once the Quattro 4.0s find each other, you will hear Paired announced. The
home screen will display the bluetooth icon
and device name Quattro
4.0.
e. Double tap the TFK
on either device. In approx. 5 seconds, you will
hear Connected announced. Now the two Quattro 4.0 devices are connected
via intercom and you can speak to each other.
f. To end the Intercom connection, press & hold the MFB
device.

42

on either

g. The other Quattro 4.0 is now one of the connected devices on both devices.
The next time you wish to connect these two devices via Intercom, simply
double tap the TFK on either device. You will hear Connected announced
and Intercom will appear on the screen of both devices.

Resetting the Quattro 4.0

Resetting the Quattro 4.0 resets the device to its factory settings. This deletes all Caller
ID records, all paired devices, including the QT4 Mic and sets the volume back to the
default level. The only reason you would want to reset the Quattro 4.0 is if you are
loaning it to or receiving it from someone else.

To reset the Quattro 4.0 to factory settings:

1. Press and hold TFK

until the screen shows

RstPass Vxxx

2. The Quattro 4.0 will still be powered on but all paired devices and
Caller ID memory will be erased.
To pair devices to the Quattro 4.0 again, simply follow the steps outlined on page 18.

43

Troubleshooting

Troubleshooting

Power and Connection

Power and Connection

Symptom

Solution

Symptom

The Quattro 4.0 does

not turn on.

Ensure that the +/- switch on the back of the

Quattro 4.0 is in the + position.
Charge the Quattro 4.0. See page 16.

The Quattro 4.0 wont

connect to a paired
device.

Are other paired devices turned off or on standby?

For connecting with a paired device other than the
Microphone Assembly, see Pairing QT4 Bluetooth Mic
on page 33.
For connecting with the QT4 Bluetooth Mic, see Pairing
QT4 Bluetooth Mic on page 33.

The Bluetooth
connection breaks
between the
Quattro 4.0 and the
Bluetooth device.

The Quattro 4.0 turns

off automatically

44

This occurs in these circumstances:

The battery lost its charge. Recharge the battery.
See page 16.
No device is connected to the Quattro 4.0 for
10 minutes or longer.

Solution
Ensure the following:

The Bluetooth device is within 33 feet of the Quattro 4.0.

The Quattro 4.0 and the Bluetooth device are turned on and

charged. (Press TFK on the Quattro 4.0 to see the home screen
and confirm the battery charge level.)
The devices Bluetooth feature is on and connected to the
Quattro 4.0 (When you press TFK on the Quattro 4.0, the device
name appears on screen). See page 18.

a. Move the Quattro 4.0 within 33 feet of the device.

I wander out of
range and the
Bluetooth connection
breaks. The Quattro
b. Briefly press MFB.
4.0 announces Out
c. If necessary, unpause a song.
of range. How do I
reconnect?

45

Troubleshooting
Sound

Specification
Component

Specification

Symptom

Solution

Supported profiles

HSP, A2DP, AVRCP, HFP

Sound is
muffled or
non-existent

Bluetooth version

4.0 or lower

Frequency band

2.4 G ISM, Channel 79

Modulation system

GFSK

RF Power

Class 2, -6~4DBM

Operating range

33 ft (10 m)

Connection

Multi-point, two Bluetooth devices simultaneously

46

Reposition the Quattro 4.0.

Check that volume is sufficient. If the volume is turned up on
the Quattro 4.0 and on the Bluetooth device, turn down the
volume on the Quattro 4.0 or on the Bluetooth device. See
page 12.

Check the battery levels of the Quattro 4.0 and hearing aids.

Confirm that the devices Bluetooth feature is on and it is

connected to the Quattro 4.0 (When you press MFB on the
Quattro 4.0, the device name appears on the screen). See
page 33.

Ensure T-Coil in hearing aids or cochlear implants

is functional and set to T or M/T.

47

Warranty

Warranty

Your ClearSounds Quattro 4.0 Amplified Bluetooth Neckloop comes with a one
year limited warranty from the date of purchase. This product is warranted by
ClearSounds against manufacturing defect in material and workmanship under
normal use. In the event that this product fails to function properly due to defects in
materials or workmanship within one year of the original purchase, return the unit
with proof of purchase (sales receipt or packing slip, no exceptions) to ClearSounds
Communications.

If a defect covered by this warranty should occur, promptly contact a Customer Service
representative by phone, or log on to www.clearsounds.com to obtain a Return
Merchandise Authorization (RMA) number and shipping instructions before shipping the
product to us. Any shipment without an RMA number will not be accepted and will be
returned to you at your expense. All authorized returned products must be accompanied
with proof of purchase and a brief explanation of the problem.

ClearSounds Communications will either repair or replace the unit (with a

refurbished unit or unit of equal condition) and return it you (using UPS/USPS
ground shipping) at no cost to you. The warranty replacement or repair will be
warranted for a period of 90 days or the remainder of the original warranty period
(from original purchase date), whichever is longer.

For out-of-warranty repairs and service, please contact our Customer Service
department for instructions. The repair shall be warranted for 90 days.
IMPORTANT: YOUR RECEIPT IS PART OF YOUR WARRANTY AND MUST BE RETAINED
AND PRODUCED IN THE EVENT OF A WARRANTY CLAIM.

The warranty does not cover accidents, negligence or breakage to any parts. This
includes shipping damage, failure to follow instructions, misuse, fire, floods, use of
incompatible accessories, acts of God or failure in your phone service carriers line
service. The product must not be tampered with or taken apart by anyone who is not
an authorized ClearSounds Communications representative. Tampering with the
Quattro 4.0 will void any written or implied warranties.

48

49

Additional Products by ClearSounds

Ok, well we may be a bit biased, but these products are fantastic complements to the
Quattro 4.0. Together, they make up our Connect360 System, which provides a solution
for every aspect of communication. From personal listening to mobile phones, TV &
entertainment to the office weve got you covered.
Any hey, since you read through this ENTIRE manual, you deserve a reward. Order any
of our Connect360 products online using Coupon Code IREADIT and well take 25% off
your order!! Purchase now at www.clearsounds.com.

SmartSound Earbuds
Because of the reversed position of the
speaker unit, the SmartSound earbuds
significantly reduce pressure on the
eardrum & middle ear.
QH2 Hub
Connect a Bluetooth headset, neckloop or
streamer to your home or office phone for
hands-free and cord-free conversation.

50

QLink2
An advanced Bluetooth adapter
that allows you to link a variety
of sound-emitting devices,
including
the Quattro 4.0.
Quattro Car Charger
Charge your Quattro 4.0 on the
go with the Quattro Car Charger.

Bluetooth Terms
Bluetooth: A wireless protocol defining the exchange of data between compatible
devices over distances up to 33 feet.
Connectable: A Bluetooth-enabled device in range that will respond to another
device and set up a connection.
Connected: A Bluetooth-enabled device is within range and communicating over the
Bluetooth wireless link. The LCD display will show the name of the device.
Discoverable: When a Bluetooth-enabled device is discoverable, other
Bluetooth devices can detect, pair, or connect to it. When the Quattro 4.0 is
discoverable by your cell phone, you will see Quattro 4.0 in the list of Bluetooth
devices in your cell phones Bluetooth menu.
Pairing: The process of creating a persistent link between two Bluetooth devices.
This only occurs once; future connections between the devices are authenticated
automatically.

51

Bluetooth Terms
Multipoint: Multipoint is a new development in Bluetooth technology that
allows your Bluetooth headset to be connected to two Bluetooth devices at
the same time. When a call comes in, the Bluetooth headset knows which
device is ringing and will connect to the right one automatically.

Notes
Write your notes about the Quattro 4.0 here.

EDR: EDR is an optional part of the Bluetooth specification that provides a

faster data rate (speed) and in some cases improved battery life.
A2DP: The abbreviation for Advance Audio Distribution Profile. A2DP
technology is a new music revolution allowing you to send CD-quality stereo
music from one device to another without wires. A2DP is stereo music sent
over Bluetooth without the hassle of plugging in zcables.
Profile: A Bluetooth profile is a specification regarding an aspect of
Bluetooth-based wireless communication between devices. In order to
use Bluetooth technology, a device must be compatible with the subset of
Bluetooth profiles necessary to use the desired services.

52

53

Notes

Notes

Write your notes about the Quattro 4.0 here.

Write your notes about the Quattro 4.0 here.

54

55

 2014 ClearSounds CS-Q4UG Ver 1