Article: Philips Ultrasound Business Ranks #1 in Overall Service

Performance in 2005 IMV ServiceTrak(TM) Survey; Philips Service

Organization places first for 13th year in a row in customer satisfaction

By Heidi Wilson & Steve Kelly | December 13, 2005

Royal Philips Electronics announced today that customers rated its

Medical Systems division the #1 vendor in overall service and first in
manufacturer performance for "Ultrasound All Systems" in the 2005 IMV
ServiceTrak survey. Philips also received top marks in customer
satisfaction for Ultrasound Cardiology and Radiology/OB-GYN.

The 2005 IMV ServiceTrak report, one of the most recognized and trusted
surveys in the healthcare industry, confirmed Philips industry leadership
position in 18 ultrasound service and performance factors studied in the
survey. In addition, Philips scored well above industry averages in 24
attributes, with 18 scores being better than last year's results.

We will never take for granted the trust our customers have placed in us
and are committed to continuously exceed their expectations in all that
we do.

Over 2,200 respondents were asked to rate manufacturers on a broad

range of factors across the product ownership lifecycle. Philips rated best
in the areas of emergency response, satisfaction with service and
manufacturer performance, satisfaction with service engineer, help desk
telephone support, and remote dial-in diagnostic support. The report also
indicated that Philips customers were happier than any other
manufacturers' customers with the services they receive.

"Our top priority each day is to focus on the customer and we are
extremely pleased we continue to receive the highest marks in customer
satisfaction year after year," said Jon Fazekas, vice president, ultrasound
customer services, for Philips Medical Systems. "We will never take for
granted the trust our customers have placed in us and are committed to
continuously exceed their expectations in all that we do."

Philips Medical Systems recently introduced several new ultrasound

platforms - iU22, iE33, HD11 and HD3 - that are defining the future of
ultrasound imaging and setting new boundaries for image quality,
intelligent functionality and clinical versatility. The 2005 IMV ServiceTrak
survey once again confirms a proven track record of service excellence
and strong technology leadership as a winning combination for Philips
Medical Systems' ultrasound business.
Source: Wilson, H. & Kelly, S. (2005, December 13). Philips Ultrasound
Business Ranks #1 in Overall Service Performance in 2005 IMV
ServiceTrak(TM) Survey; Philips Service Organization places first for 13th
year in a row in customer satisfaction. Retrieved January 5, 2017 from
http://www.businesswire.com/news/home/20051213005629/en/Philips-
Ultrasound-Business-Ranks-1-Service-Performance.