Curriculum Vitae

Nikhil S. Bakkannavar
Contact No: 9423840593
Email-Id: nikhil.bakkannavar@gmail.com

OBJECTIVE

To achieve a management position in a reputed organization and put my knowledge

and skills into practice for ensuring organizational objectives.Looking for an
opportunity to develop myself professionally and personally so as to be an integral
part of a growing organization.

PROFESSIONAL EXPERIENCE

Currently working as a Senior Analyst / Team Leader in eClerx Services Ltd since
5th Nov , 2008.
Roles and Responsibilities:
• Technical Content writing and ensuring the quality of the same
on Dell website
• Hands on experience in Microsoft SQL Server
• Handling a team of 5-8 members.
• Team Management activities like Work allocation, Maintaining
SLA’s etc
• Process improvement, Root Cause Analysis & Report
Automation
• Designing and building new reports based on Client reports.
• Handling client requests or escalations

Worked for Infosys BPO LTD. as a MIS Executive for 2 years in Customer Service
Global Operations Department
Roles and Responsibilities:
• Daily interaction with CISCO VMO/IBM Phone Support Team
on booking privatization
• Process improvement, Root Cause Analysis & Report
Automation
• Designing and building new reports based on Client reports.
• Proficient in MS Office, Internet and E-mails.
• Handled a team of 5.

EDUCATIONAL QUALIFICATION

• M.B.A in Marketing (Major) and I.T. (Minor) from ICFAI University,

2006, [8.1 / 10 (C.G.P.A.)].
• B.C.S from Mumbai University, 2004, [64.50%].
• H.S.S.C from Goa Board, 2001, [66.33%].
• S.S.C from Goa Board, 1999, [70%].

OTHER EDUCATIONAL QUALIFICATION

Diploma in Software Testing from SEED InfoTech
• Manual Testing and

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 Curriculum Vitae

• Automation Tools – WinRunner, QTP, Test Director.

TECHNICAL SKILLS
Languages – C, Core Java, VB 6.0
Operating Systems – Windows 98/2000, Linux
Database - MS Access
Other – MS Office
Basic Knowledge of SDLC

PERSONAL SKILLS
Good Conceptual Understanding, Consistency, Oratory Skills, Creativity.

LANGUAGES KNOWN
English, Hindi, Marathi, Kannada, Kokani

HOBBIES
Listening to Music, Reading, Singing, and Dancing
REWARDS AND RECOGNITIONS
• Received scholarship from ICFAI in IInd, IIIrd, and IVth Semester.
• Participated in ‘Young Tarang’ Cultural program in Group Dance, Shivaji
University, Kolhapur, 2005.
• Anchored ‘SPLASH 2005’ annual cultural program organized by ICFAI
National College, Kolhapur, 2005.
• Won Intercollegiate Solo Dance Competition, Ratnagiri, 2004.
PERSONAL DETAILS:
Name : Nikhil Shivanand Bakkannavar

Date of Birth : 24th Oct. 1983

Contact No : +91 9423840593

Email Id : nikhil.bakkannavar@gmail.com

Current Address : C/O Mr. Y.B. Kondhalkar,

Flat No: D-17, 1/165,
Kudale Patil Plaza,Near Bharti Bank
Wadgaon-Dhayri,Sinhagad Road,Pune
Pin - 411041

Permanent Address : Flat I, Pride Heritage Bldg,

Near BSNL Telephone Bhavan,
Tarabai Park, Kolhapur – Maharashtra
Pin – 416 003
Place: Pune

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 Curriculum Vitae

Date: 10 / 04 / 10 Nikhil S. Bakkannavar