A BETTER RETURN
WITH INTEGRATED
SYSTEMS
T h e c ont rac t c ater i n g a n d fo o ds e rv ice s e cto r is
i ncre a s i ng ly res p o n s ive t o tec hnolog ic al advanc es, c ut t ing
edge bu s ine s s mo d e l s a n d dynam ic g lob al food t rend s
In order to optimise talent, team
efficiency, operational delivery
and return on investment, it is
vital to be embedded into current
market developments, tap into
customer demand, track
performance levels and utilise
21st century technology to drive
sustainable commercial viability.
The utilisation of online induction
software for the orientation, training
and communication of general
talent pools has the potential to
optimise operational delivery by
ensuring prospective talent is
fully equipped with knowledge and
skills that are relevant to a specified
job role. Using an online system
allows for an effective transfer of
information, resulting in our teams
quickly feeling confident about their
new place of work and role.
Systems that enable preparation,
planning and training are at the
forefront of many successful food-
service industries and hotels, as the
process drives skills and the key
competencies required for the job
while building high retention levels.
Further technological advances
114 THE VISION OF A SECTOR
allow businesses within the sector experience and understand
to communicate, eliminate time target demographics.
theft and truly understand the core The foodservice and hospitality
business mechanisms. sector are adapting. The diverse
Recent advancements deliver range of products and services now
internal communication channels on offer can be utilised to deliver
that can be utilised for instruction, superior customer experience,
communication and verification in manage time effectively and ensure
areas such as managerial requests the sector is sustainable.
or shift alterations. Qualification
management systems allow
up-to-date information of expiration
of certifications that are necessary
for lawful operation, enabling
preparatory prowess. Opportunities
to combine the most effective
systems allow businesses to exceed
targets and return key deliverables.
Additional new innovations
within the industry, such as
Psychographic Profiling, allow for a
unique approach to understanding
demographic foodservice and retail
needs. Psychographic responses
are key emotions and reactions
evoked when immersed in a
physical environment, which can
later be utilised to refine facilities,
amenities and services. Data
extracted allows specific locations Professor David Russell
to optimise the customer Chairman, The Russell Partnership