MiVoice Business NCR - Tech Update - R8.0 Iss 1

Mitel Education Services
MiVoice Business Release 8.0
NOTICE
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2016 Mitel Networks Corporation

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ii MiVoice Business NCR_tech update_R8.0 iss 1.docx

Network, Clustering, and Resiliency Installation and Maintenance Update
Table of Contents
Getting Help .................................................................................................................................. 1
Getting Started .............................................................................................................................. 2
Technical Documentation .......................................................................................................... 2
Prerequisites ............................................................................................................................. 2
Training Achievement Status .................................................................................................... 2
MiVoice Business Release 8.0 Overview ..................................................................................... 3
New or Enhanced Applications ................................................................................................. 3
MiVoice Business Documentation on the Web ............................................................................. 5
Training Workshops at Mitel University (MTU) .......................................................................... 6
Mitel Standard Linux (MSL) 10.4 .................................................................................................. 7
Discontinued Support .................................................................................................................... 8
Mitel Phone Support Additions ...................................................................................................... 9
Support added for 69xx line of IP phones ................................................................................. 9
Home Screen Status Indicators ........................................................................................... 11
Icon Description ................................................................................................................... 11
Call Screen .......................................................................................................................... 12
Other changes introduced in conjunction with the new phones: .......................................... 13
PKM M695 ............................................................................................................................... 16
Support added for SIP DECT devices ..................................................................................... 17
ESM UI Update ........................................................................................................................... 18
Login Page .............................................................................................................................. 18
Tool Selection Page ................................................................................................................ 18
System Administration Tool ..................................................................................................... 19
Programming of Float keys .................................................................................................. 21
Sending a Welcome Email to New Users ............................................................................ 22
Before You Begin ................................................................................................................. 22
Programming ....................................................................................................................... 22
USC Device information ...................................................................................................... 23
Help Improvements ..................................................................................................................... 24
Live Links ................................................................................................................................ 25
List Checkboxes ...................................................................................................................... 25
Alarm Information Enhancement ............................................................................................. 26
Work Group/Branch Office Music on Hold .................................................................................. 27
Call Coverage Based MoH ...................................................................................................... 28
Zone Based MoH .................................................................................................................... 29
Music on Hold for Workgroups ................................................................................................ 30
Music Source Selection ........................................................................................................... 31
Conditions and Feature Interactions ....................................................................................... 31
General ................................................................................................................................ 31
Resiliency and Clustering .................................................................................................... 32
Programming ........................................................................................................................... 32
Call Screening ............................................................................................................................. 33
Conditions and Feature Interactions ....................................................................................... 34
Call Rerouting in User and Services Configuration form ............................................................ 35
COS Enhancements ................................................................................................................... 37
BLF Screening Allow ............................................................................................................... 37
BLF Screening Accept ............................................................................................................. 37
Long Key Press Timer ............................................................................................................. 37
Call Pickup Display (for Pickup Groups) ................................................................................. 37
Prefer Name for Call Information ............................................................................................. 37
Prefer Call Forwarding/Rerouting Information ......................................................................... 37
iii
Display DNIS on Key Label ..................................................................................................... 37

Follow Reroute on Disabled Forwarding ................................................................................. 38
Enbloc Dialing Enabled ........................................................................................................... 38
Phonebook Directory .................................................................................................................. 39
Multilingual Name Display ....................................................................................................... 39
Phonebook Directory Export ................................................................................................... 40
Expanded ARS Route Lists ........................................................................................................ 41
Business Schedules .................................................................................................................... 42
Conditions ............................................................................................................................... 45
Schedule Display Maintenance Command ............................................................................. 47
Qualifiers:............................................................................................................................. 47
Purpose: .............................................................................................................................. 47
Details: ................................................................................................................................. 47
Example 1: ........................................................................................................................... 48
Example 2: ........................................................................................................................... 48
Single Line Phone ....................................................................................................................... 49
Conditions ............................................................................................................................... 49
MiVoice Business Console 8.0 ................................................................................................... 50
Microsoft Windows 10 ............................................................................................................. 50
Headset Answer/Release Support .......................................................................................... 50
MiVoice Business Phonebook Directory Support .................................................................... 50
Master Profile .......................................................................................................................... 50
BLF All List .............................................................................................................................. 51
Missed Calls Integration into Call History ................................................................................ 51
My Queued Calls ..................................................................................................................... 51
MiVoice Border Gateway Secure Connection ......................................................................... 51
Configurable MAC Address ..................................................................................................... 51
Documentation ........................................................................................................................ 53
End of Support for 5550 IP Console ........................................................................................ 53
Mitel Integrated Configuration Wizard Release 6.0 Improvements ............................................. 54
FINAL EXAM INSTRUCTIONS ................................................................................................... 55
Technical Certification Final Exam .......................................................................................... 55
Questions and Support ............................................................................................................ 55
iv MiVoice Business NCR_tech update_R8.0 iss 1.docx

Getting Help
If you have trouble with any part of this course, please contact our Technical Training
Department.
Please be ready to provide the following information:
Your name
Your telephone number
The course name
A description of the problem youre having or the assistance you need.
In North America,
Call Mitel Technical Training at 1-800-722-1301. When the Automated Attendant
answers, select menu option 6 and then option 2. The first available operator will
answer your call.
You can also email technical_training@mitel.com.
In Australia/Asia Pacific,
Call Mitel Training at +61 2 9023 9500.
You can also email channelsupportanz@mitel.com
In France,
Call Mitel France Training at +(33) 130964230 Call Mitel France Training.
You can also email training_fr@mitel.com .
In Germany,
Call Trainingszentrum Deutschland +49 69 430535 7331.
You can also email training_de@mitel.com
In Sweden,
Email educationse@mitel.com
In Switzerland,
Call Mitel Switzerland Ltd at +(41) 32 655 3333. When the Attendant answers, your
call will be transferred to the Mitel Switzerland Training Manager.
You can also email TrainingCH@mitel.com
In the United Kingdom and all other countries In Europe, Middle East, Africa (EMEA),
Call Mitel Training at +(44) 01291 436539. After normal working hours, your call is
transferred to voice mail.
You can also email uktraining@mitel.com
1
Getting Started
Welcome to the MiVoice Business Release 8.0 Network, Clustering, and Resiliency Installation
and Maintenance Update self-study course. To complete this course, read the course material
and answer the test questions. You should schedule 3 hours of your time to complete this self-
study course.
Note
MiVoice Business Release 8.0 technical documentation is available for
download from:
http://edocs.mitel.com.
You must successfully complete MiVoice Business Release 7.2 Network, Clustering, and
Resiliency Installation and Maintenance training before progressing to this MiVoice Business
Release 8.0 Network, Clustering, and Resiliency Installation and Maintenance Update.
The Mitel Online (MOL) Training web-site (;located at https://mitel.absorbtraining.com/#/login)H
has an online test for this course. You must complete the final course test. Your test results
appear immediately.
You must achieve a final mark of 80% or greater to upgrade your training status to include
MiVoice Business Release 8.0 Network, Clustering, and Resiliency Installation and
Maintenance certification.
Please review the complete test instructions on the last page of this document.
Note
If you are certified on MiVoice Business Rel 7.2 Networking, Clustering, and
Resiliency I+M you do not have to take the MiVoice Business Rel 8.0 Core I+M
Update, you only need to take the MiVoice Business Rel 8.0 Networking,
Clustering, and Resiliency I+M Update course.
2 MiVoice Business NCR_tech update_R8.0 iss 1.docx

MiVoice Business Release 8.0 Overview
Call Screening
Call Display for Pickup Groups
Phonebook Directory
Device Type support for:
Mitel SIP DECT Phones (models 612, 622, 632, and 650)
6920, 6930, 6940 IP MiNET phones
Expanded ARS Route Lists

Help Improvements
ESM UI Improvements
Call Rerouting in User and Services Configuration form
COS enhancements:
Prefer Name for Call Information
Prefer Call Forwarding/Rerouting Information
Long Key Press Timer
Follow Reroute on Disabled Forwarding
Display DNIS on Key Label
Enbloc Dialing Enabled
Scheduled Call Management

Single Line Generic SIP Phone
3
Multilingual Name Display

Work Group/Branch Office Music on Hold
MICW 6.0
Support discontinued for . . .
NOTE
You can download the most recent version of the product documentation and
Release Note (RN) from Mitel Online at www.mitel.com.
Always read the RN before attempting an install or upgrade of the software.
Check the RN for Application Software Release Dependencies.
NOTE
You can automate the process of downloading, installing and activating
software by programming scheduled events in the System Administration Tool.
For details, refer to Maintenance Procedures Scheduling
Events Software Events in the System Administration Tool Help.

MiVoice Business Documentation on the Web
To access content on the Mitel Edocs (Product Documentation) website you need an M.O.L
Username and Password. Any technicians without an existing account should request one.
This example shows access to MiVoice Business Release 7.1 documentation:
MiVoice Business console documentation can be accessed at this site by using the End User
Documents menu choice.
Use the eDocs to complete your training. This update training document introduces you to
functionality in MiVoice Business Release 8.0.
The training package does not duplicate all the technical documentation content.
For a complete understanding of the new functionality visit the web-based documentation in
addition to reading this document.
The Release-specific variants of the Technician's Handbook and Hardware Technical
Reference Manual are available on the Mitel Customer Documentation Site.
5
There are several workshops, available at no cost, on the Mitel University page in MOL.

Mitel Standard Linux (MSL) 10.4
MiVoice Business release 8.0 will run in an MSL 10.4 64-bit OS when installed as MiVoice
Business for ISS and under VMware for MiVoice Business virtual.
Refer to the Mitel Standard Linux Installation and Administration Guide release 10.4 and the
Installation and Administration Guide for Industry Standard Servers (ISS) and MiVoice Business
Virtual Rls 8.0 for details.
7
Discontinued Support
MiVoice Business release 8.0 does not support:
3300 MXe Server

MXe-Server users should migrate to MiVoice Business for ISS or virtual MiVoice Business
on VMware
MiVoice Business on Stratus RHEL platforms
Stratus users should migrate to virtual MiVoice Business for VMware on Stratus platforms.
5230 and 5235 IP Phones
5550 IP Console

Mitel Phone Support Additions
The 6920 IP, 6930 IP, and 6940 IP Phones are the newest additions to the Mitel family of multi-
line desktop IP phones. Each features a noise cancelling handset, a high quality full duplex
handsfree speakerphone and a high resolution color display. Ten fixed-function keys are also
provided for one-touch access to commonly used telephony features. The 6920 adds 18
programmable personal keys while the 6930 and 6940 add 72 and 96 keys respectively.
The 6920 has both a USB Port and a dedicated analog headset port with electronic hook switch
for use with wired headsets. The other two models are also equipped with a Bluetooth wireless
interface that supports a number of Mobile Integration features that are enabled through
connection to a mobile phone.
Rather than colors and flash rates, displays on the 69xx phones use shapes, icons, and
colors to make it easier to distinguish call and feature states.
Pressing the center Select button sets

options as well as performs actions such
as dialing out from the Contacts or Call
History.
Key Numbers= 1 2 On the Home screen, the left and right
1 navigation keys can be used to access the
additional pages of programmable keys.
1
2
6920 IP phone
9
Key Numbers= 1 2
1 7
2
12
6930 IP Phone
1
2
16
6940 IP Phone
The 6940 IP phone employs a Touch / Swipe display

Home Screen Status Indicators
Icon Description
Network Connected - The Network Connected icon displays on the Home screen
when the phone is connected to the MiVoice Business call server.
Attempting Network Connection - The Attempting Network Connection icon displays
on the Home screen when the phone is attempting to connect to the MiVoice
Business call server.
Network Disconnected - The Network Disconnected icon displays on the Home
screen when the phone loses connection to the MiVoice Business call server.
If this icon is displayed and you are using an AC adapter for power, check that the
Ethernet cable is tightly connected to the phone and to the network device port. The
phone should automatically detect when it is reconnected and attempt to connect to
the network. If this does not resolve the issue, check with your System or Network
Administrator for assistance.
Bluetooth Enabled - The Bluetooth Enabled icon displays on the Home screen when
Bluetooth functionality has been turned on.
Headset Connected - The Bluetooth Headset Connected icon displays on the Home
screen when a headset (Bluetooth, USB, DHSG/EHS, or analog wired) connection
has been detected.
Mobile Phone Connected - The Mobile Phone Connected icon displays on the Home
screen when a mobile phone connection has been detected. 6930 and 6940 IP phone
olny.
Call Forward Always - The Call Forward Always icon displays on the Home screen
when the Call Forward feature is enabled using the "Always" condition (as opposed to
the "Busy" and "No Answer" conditions).
Missed Calls - The Missed Calls icon displays on the Home screen only when
incoming calls have not been received. The number in the red badge indicates how
many calls were missed. To access a list of your missed calls, press the (Call History)
key.
11
Do Not Disturb - The Do Not Disturb (DND) icon displays on the Home screen when
the DND feature is enabled. When DND is enabled, callers calling into the phone hear
a DND signal and a "Do Not Disturb" message is displayed on their phones.
Hotdesk User - The Hotdesk User icon displays on the Home screen when you log in
using your hotdesk account.
Handset Battery Life displays the battery level of the 6930 and 6940 IP phone
Bluetooth cordless handset
Voicemail Pending appears if there is one or more unread Voicemail messages.
Call Screen
During an incoming or outgoing call and when on an active call, all the essential information
regarding the call is displayed on screen, including the callers avatar, name, number, and call
duration timer.
Extension
Number
Prime Call Timer

Line key
Mobile Caller ID
Line key
Transfer Conference Hang-Up

Softkey Softkey Softkey
The context-sensitive softkeys change allow you access to features such as Transfer and Add
User during an active call.
Additionally, if the call is on the Prime Line key, the Prime Line key changes to reflect the status
of the line as per the following table.
Icon Description
(Blinking) Indicates the prime line is ringing due to an incoming call.
Indicates the prime line is busy.
Indicates the call on the prime line is on hold.

If the call is on a different line, the applicable line appearance key change to reflect the status of
the line as per the following table.
Icon Description
(Blinking) Indicates the applicable line is ringing due to an incoming call.
Indicates the applicable line is busy.
(Blinking) Indicates the call on the applicable line is on hold.
Indicates the mobile line is connected with a mobile phone and is idle.
(Blinking) Indicates the mobile line is ringing due to an incoming call on your mobile
phone.
Indicates the mobile line is busy.
Other changes introduced in conjunction with the new phones:

Name takes precedence over number for calling party information on 6900 series phones.
Legacy sets retain number precedence with a new Class of Service option (Prefer Name for
Call Information) available to align precedence with the new phones.
Calling party information presented on the new sets when multiple calls are ringing is from
the call that will be answered when the user goes off-hook. Previous behavior could not
guarantee this.
Personal ring tones (6900 series phones only) provide a selection of 20 distinct ring tones
for signaling incoming calls. Internal and external calls can each have a different tone which
can only be assigned from the phone.
The 6940 and 6930 IP Phone support MiMobileLink, a feature that provides seamless
mobile integration using Bluetooth wireless technology. The IP phone is assigned a Mobile
Line key. Once paired, users can
sync their mobile phones contact list with the 69xx IP Phone,
answer a mobile phone call using the 69xx IP Phone (calls are signaled on both
devices with audio seamlessly streamed from the mobile phone to the 69xx IP Phone
when answered)
move active calls between the 69xx IP Phone and their mobile phone.
Handoff feature key is replaced by softkeys labeled Push or Pull depending on busy/idle
state of member phone. Applies to 6900 series phones only. Legacy sets retain the Handoff
key which now becomes lit when a Push or Pull is allowed.
The 6900 series phones have a dedicated fixed-function key that toggles between headset
and speaker mode. Pressing the key when a headset is plugged in and a call is ringing
answers the call. If the phone is idle, dial tone is returned. Pressing the key again toggles
audio to the speaker. At any time, you can lift the handset and audio will follow.
Separation of Transfer and Conference functions: Softkeys (Transfer, Add User and Join)
replace the Trans/Conf fixed-function keys on the 6900 series phones.
The Cancel fixed-function key which performed dual functionsend call or revoke a
feature is replaced by a Hang-up fixed-function key and a Cancel softkey.
The Redial fixed-function key on the 69xx phones provides a list of numbers to call when
pressed.
Record-a-Call feature key supports Pause/Resume when pressed at the appropriate time.
13
Meet-Me Conference softkey is introduced on the 69xx phones only.

Call Duration Display on 6900 series phones is augmented to include internal calls in
addition to external calls available on legacy phones.
On 69xx IP Phones, the press-and-hold method of launching a Key Inquiry Session (aka
Long Key Press) can be used to program or edit the certain features and associated labels
listed in the table below. To program other features, use the Desktop Tool or the User and
Services Configuration or Multiline Set Keys forms.
Feature Default Label
Speed Call N/A
Phone Lock Phone Lock
Call Forward Always Fwd Always
Do Not Disturb DND
Account Code Non Verified Acct Non-Ver
Account Code Verified Acct Verified
ACD feature keys are available for programming to the 6900 and 5300 series phones
(excluding the 5304/5312) phones and allow users to set/clear Make Busy, set Silent
Monitors and Request/Cancel Help.
Phone Administrator Passcode added to System Security Management form. This is used to
access certain functions on the 69xx phones. The phone prompts for the passcode when
the Setting key followed by Advanced softkey are pressed.
6900 series phones provide a native Phonebook application for performing user lookups on
an external OpenLDAP directory server. Support for the legacy Phonebook is retained
through the addition of an embedded LDAP server accessible over MiNET. This allows 6900
series phones to access the MiVoice Business internal directory (Teldir).
Call History changes (6900 series phones only)
dedicated fixed-function key provided in lieu of softkey
addition of call count (draws attention to repeated missed calls from the same caller)
reduced number of entries in the Call History records by aggregating calls involving
the same party. Where record storage is limited, only one record per call type
(missed, answered, made) is logged for each party. If storage is not a consideration,
each aggregate record can be expanded to show details of individual calls.

The Phone Applications Update form uploads Screen Saver and Branding applications to
MiVoice Business for distribution to supporting devices, including 6900 series phones.
(NOTE: 6900 series phones do not support HTML applications.)
Users of 6900 series phones can adjust their phone settings to display the time in 12- or 24-
hour time format instead of the system-wide format selected by the administrator.
Softkeys for toggling Background Music and Music on Hold on and off are not available on
6900 series phone. Users wanting this feature can program it to a feature key.
6900 series phones cannot be programmed as traditional ACD Sets.
Desktop Tool changes
The common features list is revised to contain User Speedcall, User SpeedCall
Private, Account Code Verified, Call Fwd Always, Do Not Disturb. Phone Lock.
Clicking the new button All Features will switch the list to display all the features
available for programming.
(69xx series phones only) The prime key label can be changed. Clicking the prime
key will make the label input control visible. If the prime keys label is empty then by
default My Phone will be displayed.
Visual Voice Mail is not supported.
15
The 28-key PKM M695 is compatible with 69xx series phones only.
The M695 PKMs can be daisy-chained with up to three additional M695 PKMs, all sharing
power and signaling with the Mitel MiVoice 6900 Series IP phones.
Designed for receptionists, administrative assistants, call center agents, power users, and
executives who need to monitor and manage a large volume of calls on a regular basis, the
M695 PKM provides an intelligent choice for all enterprise IP environments.
M695

MiVB supports 612, 622, 632, and 650 SIP-DECT Device Types.
17
ESM UI Update
Links for Install Mitel Certificate and Enable Pop-ups are displayed in the main content area.
Error messages are

displayed above the
login/password inputs
Links for Install Mitel Root

Certificate and Enable Pop-
ups are displayed in the main
content area.
New graphic
Exit button

Message About
Board
Logout
Help and Task
Programming
Guide
Top level Menu

items are Bold and
on the Left
Individual forms
are indented
19
Backup and Restore forms are promoted
Backup and
Restore forms are
shown as sub-level
items in
Maintenance and
Diagnostics level

Programming of Float keys

Programming of Float keys is extended to the System Administration Tool (previously only
supported on phone through the Settings key).
Float Keys are supported only on 5340, 5340e, 5360, 5560, 6930 and 6940 IP phones for
Single, Key, Multicall, and Mobile line types only. (NOTE: Mobile Line is a new line type added
to support MiMobileLink functionality on 6900 series phones.)
The prime key label is now configurable in the User and Services Configuration form. The prime
line can be floated. This entails exposing the Prime Line in the User and Services Configuration
form for ALL devices.
Float Keys can be provisioned using templates.
21
Sending a Welcome Email to New Users

New users can be sent a welcome email from the User and Services Configuration form based
on a ready-to-use template. Information conveyed in the email includes, user name and
password; phone details (model, DN, PIN, etc.); and voicemail details (mailbox number and
passcode).
The Welcome email is automatically sent after adding a user through the User and Services
Configuration (USC) form. Users added from MiCollab or through Active Directory must have
emails manually sent to them using the link in the User and Phone summary pages of the USC
form.
Click to send
Welcome
Email
The email is sent in the language selected for the user in the User Profile tab.
NOTE
You can download the most recent version of the product documentation and
Release Note (RN) from Mitel Online at www.mitel.com.
Always read the RN before attempting an install or upgrade of the software.
Check the RN for Application Software Release Dependencies.
Before You Begin

Ensure that the following requirements are met before sending a Welcome email:
The user must have an email address programmed in the USC form (User Profile tab).
The users primary phone service must on be on the same system that the System Admin
tool is logged in on; otherwise, the button used to send the Welcome email won't show.
Performing a reach-through to the users home system will allow the button to show.
Programming
To program the system to send welcome emails:
System Options form
Complete the Email Server and mail Senders Address fields.
Set Send Welcome Email to Yes.

USC Device information
Click for Device

Information
23
Help Improvements
The Task Programming Guide provides quick access to the hundreds of programming and
system administration procedures available in the main Help.
Forms in the System Administration Tool can now be opened from the Help and the new Task
Programming Guide.
Many of the procedures contain additional information that's hidden at first. To reveal the
information, click the button. Click again to hide it.

These are live links to the

forms in the System
Administration Tool. Clicking
them opens the form.
The live links won't work when the Help is installed on a PC.
The form links stop working when the System Administration Tool session times out or is
otherwise ended. To begin using the links again after the tool is restarted, open a new Help
window.
Some procedures reference forms which may not be available on all MiVoice Business
platforms. If a form is unavailable, nothing happens when its link is clicked.
You can check off each step in a procedure as you complete it by clicking next to it.
25
Substantial information on alarms is available via links in the Alarm Details form (example).
Click the links for information

about the alarms and how to
resolve them.

Work Group/Branch Office Music on Hold
Workgroup and Branch Office Music on Hold (MoH) plays different audio sources to PSTN and
internal callers who are placed on hold or queued to a ring group or other destination. The
system-based MoH source by contrast uses the same source for all calls.
Using this feature you can provide MoH that is based on the holders location or group
membership.
The zone number is analogous to location. So all users in a given location could be provided a
distinct music source. Within that, a Call coverage index could be provided to individual
Directory Numbers. In addition, a call answered by a Ring Group member (but not a hunt
group) could be provided music on hold source that is independent of the Controller, Zone or
User that is placing the call on hold.
Audio sources available for use with this feature are as follows:
Embedded audio files - uses .WAV files uploaded to the system.

Live Music on Hold- uses a PC with an internet connection or third-party MoH server to
stream audio to an IP endpoint in the system.
The following precedence rules apply when a call is put on hold or queued:
1. Call Coverage Services audio source has highest precedence
2. Zone audio source has second highest precedence
3. System default audio source has the lowest precedence
ACD paths that are assigned music sources become the priority source for the group ahead of
any other sources.
When a call is queued to the path it receives the ACD Path MoH source. When a call is put on
hold by an agent or is played MoH as part of the agent's call announcement, the source used is
based on the agent's Call Coverage or Zone.
If no ACD music sources are provisioned, the Zone music source will be used if available. An
ACD path not in a Zone, is considered in the default Zone of the host switch and uses its MoH
source if available.
NOTE
This feature is intended for network topologies spanning no more than two
nodes. Clusters larger than this can deploy the feature but managing the audio
sources becomes difficult. (SDS does not provide audio source
synchronization).
27
Call Coverage based MoH works by looking at the Call Coverage index assigned to the user
(Figure 1). If one exists, and it has a valid audio source, the system will play it when the user
puts a call on hold. This applies to direct calls to the user and to calls the user originates. It does
not apply to calls distributed to the user through a group that supplies its own music source.
Figure 1 - Call Coverage Based Music on Hold

Zones are used to provision location-based services including default billing numbers, CESID,
and Call Admission Control. This makes them the best choice for configuring MoH in a branch
office deployment with a centralized host (Figure 2).
When calls to a group or user are placed on hold or queued, the MoH applied comes from the
Zone that the terminating switch is in.
Figure 2 - Zone Based Music on Hold
29
Music on Hold for workgroups is provisioned using either Call Coverage Services or Zones. The
type of group (hunt, ring, MDUG, etc.) that the workgroup members are in partly determines
which of the two you can use. Another consideration is whether the members are in the same
Zone.
If it's a ring group, for example, you can use either Call Coverage or Zones; if it's a hunt group,
you can only use Zones. When both MoH sources are provisioned, the Call Coverage source
takes precedence.
If the members are in different Zones (figure 3), then you should use Call Coverage to provision
MoH for the group.
Groups that support Call Coverage (and Zone)
Ring groups
MdUG and PRG
Key system and multicall
Suites and Linked Suites
Groups that do not support Call Coverage
Hunt group
Non Prime Attendant Group (LDN)
Non Prime Broadcast Groups
Figure 3 - Music on Hold for Workgroups

Groups that do not support either Call Coverage or Zone

ACD paths
ACD Express groups
Network Hunt Groups (Consider converting to a clustered ring group.)
In general, the decision to apply a particular music source when more than one is available
depends on the party who placed the call on hold or the entity (e.g., ring group or ACD path)
that the call is queued against.
When a device originates a call and puts it on hold they will always use their assigned MoH
source (Call Coverage or Zone). The only exception is members of a PRG/MdUG or a Single or
Linked Suite, which will always use the primary member's MoH.
In the reverse case (terminating party places member on hold), the call distribution method
determines which music source gets used. Calls distributed through a ring group or hunt group
will use the group's MoH not the member's. Calls direct to the member will get the member's
MoH.
Queued calls behave the same except that the queuing party may also receive announcements
along with music . Announcements get played first.
Other factors described also figure in music source selectionfor example, the type of user or
device that originated or terminated the call. (Some types only support Zone music sources.)
The Local Music on Hold and Music on Hold on Transfer COS options are another factor.
General
The system option for music on hold only controls the system default music source; it
has no effect on Workgroup and Branch Office Music on Hold.
Workgroup/Branch Office Music on Hold is backward compatible with systems
running older software releases. When a call is made over IP or DPNSS trunks from
an older system, the terminating system will apply the proper local MoH sources,
including any provisioned Workgroup/Branch Office sources.
Backwards compatibility only applies when the originating node is running older
software. If the remote member of a clustered ring group has local music on hold
enabled in its COS and is hosted on a node running older software, the
Workgoup/Branch Office MoH feature will not be available. The caller will hear the
system music source of the holding member.
Network Hunt Groups support do not support Workgroup/Branch Office Music on
Hold. If these groups require Workgroup and Branch Office Music on Hold, consider
converting them to a clustered ring group. When a member of the converted group
places a call on hold, the music source of the member will be applied and not that of
the group.
31
Resiliency and Clustering

Music sources are not shared between controllers in a resilient or clustered network.
It is only the Zone and Call Coverage indexes of the embedded music sources or
directory numbers of the music sources should IP endpoint that are shared. The
administrator is responsible for ensuring that the music files are present and aligned
in the same order on all controllers that are sharing Call Coverage and Zone
information.
Provisioning IP endpoint music sources across a cluster requires the use of local-
only DNs for the music source ports. Each controller must use the same numbers for
the sources. Otherwise, the music source will only be available on the node that
hosts it; all other nodes will see the DN as remote and ignore the music source.
To program Workgroup/Branch Office Music on Hold:

1. Set up the Embedded Music on Hold or Music on Hold over IP sources.
2. Network Zones form (if using)
Select the audio source, Embedded or IP Endpoint.
Select the index number of the audio file (for Embedded Music Source)
Or
Enter the DN of the IP port streaming the live music (Music On-Hold Music Source
field)
3. Call Coverage Services (if using) form
Complete the Music on Hold fields as described in the previous step.
4. In the following forms, assign users and other valid termination points the appropriate
Network Zone or Call Coverage Service index:
User and Services Configuration
Station Attributes
Ring Groups form
Hunt Groups
NOTE
You can complete the forms and share the configuration data with other nodes
in the network before you provision the music sources. The sources cannot be
shared; they must be manually provisioned on each node. Once the data is
shared, embedded sources are brought into service immediately after the
audio files are uploaded. IP music sources are brought into service within 15
minutes of provisioning the source endpoint.

Call Screening
The Call Screening feature (a Boss-Secretary Enhancement) allows devices configured as

Secretaries to receive (ring) and route back Boss's incoming calls, while the Boss device is in
Do Not Disturb (DND) state. The routed calls override the DND and ring the Boss's prime line.
The feature provides a simple way to turn the screening on or off, using the appropriate
programmable keys: DND on Boss, DSS/BLF (with or without the Superkey) on Secretary.
For devices (Secretaries) configured with Multicall and DSS/BLF appearances of other prime
DNs (Boss), this feature allows users to change the Ring Type (Ring or No Ring) of their
Multicall appearances, enabling them to receive and route their Boss's calls, as required.
When activated, this feature
places the monitored device (Boss) in Do Not Disturb (DND) state;

routes the Boss's incoming calls to the screening device or devices (Secretary), ringing the
Multicall line appearances of the Boss's prime DN on all screening devices;
allows one of the ringing Secretaries to either pick up the call or route it back to the Boss's
device using the DSS/BLF key. The routed call overrides the DND and rings the Boss's
prime line.
NOTE
Calls routed through a DSS/BLF key ALWAYS ring the called party's prime
line.
Screening devices can be configured as a Primary or Backup Secretary. Both
will ring when the feature is activated, but only Primary Secretaries can
activate or deactivate the feature, or route the calls back to the Boss.
Either the Boss or a Primary Secretary can activate or deactivate the feature, as follows:
Boss: Presses the DND key.

Call Screening is enabled or disabled on the Boss and all configured Secretary devices.
Secretary: Presses the DSS/BLF key for the time period specified by the Long Key Press
Timer OR presses the Superkey+DSS/BLF key.
Call Screening is enabled or disabled only on the particular Secretary device; however:
The first Secretary that enables the feature places the Boss in the DND state.
The last Secretary that disables the feature automatically disables the Boss's DND.
33
Call Screening is supported only by 69xx and 53xx IP phones, excluding 5302 and 5304.
The following features work in conjunction with Call Screening:
Do Not Disturb key must be configured on the Boss's device

Multicall or DSS/BLF (PK of the Boss's prime DN must be configured on the screening
device)
Call Rerouting allows the system to route Boss calls when no one is available to receive
them
Only 'standard' DSS/BLF line type, not the Secretarial, supports this feature.
If COS option "Long Key Press Timer" is disabled (set to 0), Superkey must be programmed on
the screening device.
Long Key Press Timer: This timer (range 1 to 5 seconds) specifies the length of time you
need to press a Programmable Key (PK) to launch a Key Inquiry session or to activate or
deactivate Call Screening from a Secretary device. Pressing a PK for this specified period of
time eliminates the need to press the Superkey beforehand. Enter 0 (zero) to disable the
long key pressing functionality.
The timer applies to 53xx and 69xx series phones only.
Boss and all Secretaries must share the same resiliency programming.
This feature does not affect Multicall appearances configured on the Boss's device.
When Boss's DN is busy, you cannot Override (Intrude) the Boss's device, since you cannot
override a busy multicall group. To use the Override option, a separate single DN must be
configured on the Boss's device.

Call Rerouting in User and Services Configuration form
Programming of Call Rerouting treatments for users has been added to the User and Services
Configuration form.
Option Direction Default
Enter an always alternative number for Day mode. This

number points to the Call Rerouting Always Alternatives
Call Rerouting - Day 1
form where the rerouting is defined for each type of
originating device.
Enter an always alternative number for Night1 mode.

This number points to the Call Rerouting Always
Call Rerouting - Night1 1
Alternatives form where the rerouting is defined for each
type of originating device.
35
Enter an always alternative number for Night2 mode.

This number points to the Call Rerouting Always
Call Rerouting - Night2 1
Alternatives form where the rerouting is defined for each
type of originating device
Select which calls get rerouted when the destination is in

Do Not Disturb: "Internal" for internal calls only, "Int-Ext"
Call Rerouting DND Type All
for internal and external calls, or "All" on all calls,
including attendant calls.
Enter a first alternative number that points to an entry in

the Call Rerouting First Alternatives form where the first
Call Rerouting - 1st Alt. 1
alternate answer point is defined for each originating
device and intercept type.
Enter a second alternative number that points to an entry

in the Call Rerouting Second Alternatives form where the
Call Rerouting - 2nd Alt. 1
last alternate answer point is defined for each originating
device.

COS Enhancements
This option applies to devices configured as call screeners of other DNs that are in DND state.
Select "Yes" to support Call Screening and allow changing of the screening device Ring Type
(Ring or No Ring), depending on the status of the Call Screening feature: feature ON = Ring,
feature OFF = No Ring.
This option applies to devices being monitored by other devices, when the Call Screening
feature is enabled. Select "Yes" to allow the screening device to receive and route back calls
when the monitored device is in DND state. The routed calls override the DND and rings the
monitored device's prime line.
This timer (range 1 to 5 seconds) specifies the length of time you need to press a
Programmable Key (PK) to launch a Key Inquiry session or to activate or deactivate Call
Screening from a Secretary device. Pressing a PK for this specified period of time eliminates the
need to press the Superkey beforehand. Enter 0 (zero) to disable the long key pressing
functionality.
The timer applies to 53xx and 69xx series IP phones only.
Call Pickup Display. If enabled, the option provides members of a Pickup group with a preview
of the calling/called party associated with the call they intend to pickup.
The following MiNET devices support this feature: 5304, 5312, 5324, 5320/5320e, 5330/5330e,
5340/5340e, 5360 and 69xx IP phones.
Prefer Name for Call Information, can display the name of the forwarding extension on the
destination device instead of the DN and call forwarding reasonfor example, 3344 No Answer.
Applies to 5320/5320e, 5330/5330e, 5340/5340e, 5360 and 69xx IP Phones only.
Prefer Call Forwarding/Rerouting Information controls whether ACD agent telephones display
the distributing ACD Path information or the forwarding information for calls that were forwarded
or rerouted to the ACD path.
Class of Service option 'Display DNIS on Key Label' controls whether float key labels display
DNIS or calling line ID.
37
With Class of Service option 'Follow Reroute on Disabled Forwarding' enabled, calls manually
forwarded using the Forward softkey will follow call rerouting treatments when call forwarding at
the intended destination is disabled.
Note
The softkey is presented only if the call reroute destination is programmed and
the COS option is enabled.
Enbloc Dialing Enabled allows you to complete dialing and send a trunk call without a delay by:
pressing the new 'Call' softkey (displayed on applicable sets after you start dialing), or by going
off hook after completing on-hook dialing.
The option applies to 53xx series phones; however, the 'Call' softkey is not available on the
5304 and 5312 sets. For those sets, press the "#" key or go off-hook after completing dialing.
The 'Call' softkey is also not available for personal speed calls. To send a speed call without a
delay, include the '#' at the end of the personal speed call number or go off hook after pressing
the speed call key.

Phonebook Directory
The Telephone Directory field, Include In Phonebook, allows you to create, schedule and
export a dialable Phonebook Directory for MiVoice Business Console.
This field defines the content of the Phonebook Directory export file, which, once imported into a
MiVoice Business Console, provides the operator with a searchable directory that includes only
dialable entries.
Only entries with Include In Phonebook set to 'Yes' are used for Telephone Directory lookups
for any Superkey and 5550/5540 IP Console Phonebook applications.
NOTE
By default, the following entries are set to 'No':
primary and secondary devices with service level 'IP Device Only'
'Multi-device', when not a member or not a prime member of a Multi-device
User Group.
To ensure accuracy and consistency of the Telephone Directory across the network, perform an
SDS Synchronization of the form for each node upgraded to MiVoice Business Release 8.0 or
restored from a previous release. If necessary, manually fix any entries with the incorrect
"Include In Phonebook' setting.
Multilingual Name Display support is extended to the Superkey Phonebook application.

In addition, Phonebook matches are displayed as follows:
full names are displayed on the first or second line (depending on the set) whenever
possible.
If there is not enough space, names are truncated according to the existing rules.
39
Use the Scheduler to export a Phonebook Directory: a modified version of the Telephone
Directory form that includes only those entries that have the field Include In Phonebook set to
Yes. In addition, the exported file includes: UTF-8 characters in the First and Last Name (if
applicable), user's e-mail address, and whether the entry is marked as the primary phone for the
user.
This exported file can be then imported by MiVoice Business Consoles and used by an operator
as a searchable and dialable Phonebook.
By default, all entries in this form have 'Include in Phonebook' set to Yes , except for primary or
secondary devices with the following service levels:
'IP Device Only'

'Multi-device', when not a member or not a prime member of a Multi-device User Group
(MdUG)
NOTE
You can manually change the "Include In Phonebook" setting for each
individual record.
To ensure accuracy and consistency of the Telephone Directory across the
network, perform an SDS Synchronization of the form for each node upgraded
to MiVoice Business Release 8.0 or restored from a previous release. If
necessary, manually fix any entries with the incorrect "Include In Phonebook'
value.

Expanded ARS Route Lists
ARS Route Lists can include up to 20 (an increase from a maximum of 6) routes.
To accommodate the increase, the form's design for smaller clusters (30 or 60 Maximum
Elements per Cluster) changes to match the form's design for large systems (250 or 999
Maximum Elements per Cluster).
Specifically,
Change Page, Change All, Page, and Go to... buttons are removed.
Range programing, Search by list number, and Previous (<< <) / Next (> >>) options are
provided.
41
Business Schedules
Flexible Day/Night Service

Historically MiVoice Business has supported a single definition of Night Service system wide so
all groups would switch over at the same time. This is not always convenient as groups can
operate during different business hours.
With Release 8.0 you can treat groups of users (and other directory numbers) on a single
instance of software differently for day and night service routing.
For example :
Group A
Monday to Friday open from 08:00 to 18:00
Every Wednesday from 08:00 to 08:30 there is a team meeting and they want to route calls
elsewhere
Sat & Sun open from 10:00 until 16:00
Holiday open from 12:00 to 14:00
Group B
Monday to Friday open from 09:00 to 17:00
Sat & Sun open from 10 until 16:00
Holiday - closed
The Business Schedules form allows you to create up to 100 weekly Business Schedules,
which you can then assign to individual directory numbers (DN) listed in the Call Rerouting form.

The system uses the time of day and the assigned business schedule (not the system's
Day/Night Service schedule) to determine which of the three possible Call Rerouting Always
Alternatives should be applied to the particular destination DN.
10 pages of 10
schedules = 100
schedules
The Business Schedules form is used to configure up to 100 weekly business schedules.
Once assigned to Directory Numbers (DN) in the Call Rerouting form, the Business Schedule
switches the destination DNs from day to night mode and vice versa, using the destination's
time zone.
The assigned business schedule and its current business mode determines which Call
Rerouting Always Alternative is chosen.
43
If you do not assign a business schedule to a DN, then the Reroute Always alternate follows the
system's Day/Night Service schedule.

There are 100 schedules available for configuration; each page displays 10 schedules.
Use the left/right arrow or the Go To: search option to navigate to the required schedule. If
using the 'Go To' option, you can search by: business schedule number, business schedule
label or page number.
45
For each schedule:

The default business mode for 24 hours of each day is Night1. You can "override"
this setting for the required time periods with the Day or Night2 business mode.
You can define up to 15 Day/Night2 business periods (multiplications of 15-min time
slots) per day, for each day of the week and a holiday.
Each business mode (Day, Night1, Night2) is identified by a different color.

NOTE
Use the Scheduler to designate holidays.
To create a new business schedule, you can

select a blank record and configure the required time periods), or
copy the content of an existing schedule to a blank record).

Qualifiers:
DISPLAY DN <dn>,
where <dn> is 1- to 7-digit Directory Number (DN) listed in the Call Rerouting form
DISPLAY SCH <bsid> <znid>,
where <bsid> is business schedule number (1 to 100) and <znid> is Zone ID (1 to
999)
Purpose:
Displays Business Schedule details associated with a specified Call Rerouting DN or a
specified business schedule and zone ID.
Details:
When entered with the DN <dn> qualifier, the command displays the following
information (see Example 1):
DN that you entered
business schedule number assigned to the DN in the Call Rerouting form
zone ID assigned to the DN
current system date and time
current time interval and the interval number for the system and the DN's zone
(where start time = 15 min x interval number)
current system day and the DN's zone-based day
whether the current system's and zone-based days are configured as a holiday in the
Scheduler
the resulting current business mode: system-based and DN's zone-based
if the displayed business schedule is configured in the System Options form to
control the system Day/Night Service, such a statement and the current service
mode is also displayed
the Route Always Alternatives designated for the DN
NOTE
The DN that you enter must be listed in the Call Rerouting form. Otherwise,
the command responds with the following error message: The directory
number (DN) is not in the call reroute table.
If you enter a DN that is listed in the Call Rerouting form, but it does not
have a business schedule assigned, the command responds with the
following message: The directory number (DN) is not assigned a business
schedule.
If you enter a DN that is not a programmed number, the system responds
with the following error message: The directory number (DN) does not
translate.
When entered with the SCH <bsid> <znid> qualifiers, the command displays the same
information as above, except the first and last line (see Example 2).
47
Example 1:
Entry: SCHEDULE DISPLAY DN 125300
System Response:
DN: 1253000
Business schedule: 55
Zone ID: 1
Current system time: 2016-JAN-04 23:15:03.00 WED
Time interval, system: 85 (21:15), zoned: 26 (6:30)
Current day, system based: WEDNESDAY, zone based: WEDNESDAY
Scheduled holiday, system based: No, zone based: No
Current business mode, system based: NIGHT1, zone based: DAY
Schedule sets day/night service. Current service is: NIGHT1
Current always alternates DID: 1133000, TIE: 1133000, CO: 1133000, INT: 1133000
Example 2:
Entry: SCHEDULE DISPLAY SCH 55 3
System Response:
Business schedule: 55
Zone ID: 3
Current system time: 2016-JAN-04 23:15:03.00 WED
Time interval, system: 85 (21:15), zoned: 26 (6:30)
Current day, system based: WEDNESDAY, zone based: WEDNESDAY
Scheduled holiday, system based: No, zone based: No
Current business mode, system based: NIGHT1, zone based: DAY
Schedule sets day/night service. Current service is: NIGHT1

Single Line Phone
A Generic SIP phone can be configured as a Single Line Phone: a Full service device that
consumes a Single Line User (formerly Analog Lines) license instead of an IP Users license.
A Single Line Phone has only one line appearance and cannot have any keys programmed for it
on the MiVoice Business system.
To apply the Single Line Phone functionality to a Generic SIP Phone, select the 'Single Line
Phone' check box under the Service Profile tab in the User and Services Configuration form.
See SIP Phone Support - Programming for details.
For Single Line Phones, Device Type must be set to 'Generic SIP Phone'.
Single Line Phone configuration is supported only for the 'Generic SIP Phone' device type with
'Full' service level.
5505 SIP device does not support Single Line Phone configuration.
A Single Line Phone
cannot be a hot desk device or a member of a Multi-device User Group (MdUG);

supports resiliency - if the underlying Generic SIP Phone is programmed as resilient;
can use Single Line features invoked with Feature Access Codes (FAC).
NOTE
This feature renames the Analog Lines license to the Single Line Users
license.
You cannot change the device type 'Generic SIP Phone' if the device is configured as a Single
Line Phone in the User and Services Configuration form.
49
MiVoice Business Console 8.0
The MiVB Console can be installed on any Windows 10 device.
Operators can use the Answer/Release buttons on Jabra and Plantronics headsets to
handle calls. Operators using wireless headsets can now answer a call while away from their
desk, and speak to the caller while walking back to the console position to complete call
handling.
Operators can answer and release calls using the buttons on Jabra and Plantronics headsets.
Other controls such as volume or mute are NOT supported.
There are different limitations for Jabra and Plantronics headsets:
Jabra headsets
Wired and wireless headsets. Bluetooth headsets are NOT supported.
Two Jabra headsets may be used at the same time but they must be different models.
Plantronics headsets
Wired and wireless, including Bluetooth headsets
One Plantronics headset may be used. If a second headset is required at the same time,
a Jabra headset may be used.
Note
For some wireless devices there can be a slight delay between the user
pressing the talk button and the console processing the event. Operators not
accustomed to this delay may press the button again, resulting in release of
the call.
Phone Book enhancements allow the administrator to exclude non-dialable telephone directory
entries such as a users 2nd line from the console's Phone Book.
The console now displays longer user names, longer department and location strings, email
addresses, and primary phone service indications.
User messaging and Calendar Integration features no longer require ADF as a prerequisite. As
a result, Operators on non-ADF systems can email users with a right click on the phonebook
entry. ADF remains a prerequisite for MiCollab Service Federation with third-party servers.
Master profile reduces the time required for installation of new consoles, especially in multi-
console environments. It also allows the Administrator to standardize console settings so that
all Console stations have consistent behavior.

Note
Master Profile will be delivered in MiVoice Business Console 8.0 Service Pack
1.
This feature allows the administrator to configure a single console and save the settings that are
common to all operators as a master profile. The master profile is then automatically imported
to each new console that is selected to use the master profile.
All consoles must be on the same release of console application s/w.
Master profile file may be kept anywhere in the network, including on one of the Console PCs.
Master profile is loaded upon startup by each console position.
If the path to network location is not available at start up, the console will start with the most
recent profile that was used (and is stored locally).
With MVB Console 8.0, a BLF All list ( ) is automatically generated and contains the list of
all the phone lines that are being monitored by the MiVoice Business Console. Any other BLF
lists that may have been created before in a system will remain.
Missed calls are now included in Call History. Each attendant will see calls missed by his/her
console.
My Queued Calls, within the Queued Calls area, provides a comprehensive view of all the
current calls in the console, that is, the Incoming, Held, Transferred, and the Parked calls.
Emergency Notification on Headset/Handset device
In addition to playing an emergency ring tone on the console ringer, the console will now play an
emergency notification tone on a headset/handset device if the option to hear ringing on a
headset/handset device is enabled.
This new option controls whether the console connects to the MiCollab Client Server using a
direct connection or a secure connection through the MiVoice Border Gateway
The administrator now has an option within the configuration wizard to assign a unique MAC
address that has been provided by Oria to the console instead of using the default PC MAC
address.
51
Enter Oria Click to use PC

generated MAC MAC address
address

A new section called "What's New in Release 8.0?" has been added to the on-line help files so
that readers can easily learn about new features.
The MiVoice Console Help has been divided into two separate files to address the needs of
different readers.
MiVoice Business Console Operator Help

MiVoice Business Console Administrator Help.
The 5550 IP Console is not technically supported on MiVB 8.0.

While Mitel has not actively taken steps to disable the 5550 IP Console, neither have we verified
that it will continue to work with MiVB 8.0. Practically this means that it may or may not work.
However if you request product support for the 5550 IP Console, you will likely be asked to
replace it with the MiVB Console since the 5550 IP Console is no longer supported.
Since the Operator position is usually an important one for any company, we encourage all
Partners to proactively plan the transition instead of waiting for a probem to occur, and then
being forced to transition to the MiVB Console at a less than ideal time.
53
Mitel Integrated Configuration Wizard Release 6.0

Improvements
The application is enhanced in support of:
Mitel SIP DECT models 612, 622, 632, and 650.

Single Line Phone
6920, 6930, 6940 IP MiNET phones

FINAL EXAM INSTRUCTIONS
To attain technical certification, you must complete the on-line final exam.
You must obtain a score of 80% or better to upgrade your training status. Your test results
appear immediately.
If you are already connected to the Mitel Online (MOL) / Training web site please proceed to
step three.
To access and complete the final exam for this course:
1. Connect and login to the Training course web site:
https://mitel.absorbtraining.com/#/login
2. Select My Courses to display a list of your current courses.
3. From the Technical Training tab, locate this course from the list. Click the Open
button for this course, then click the Launch button to view the course material and the
final exam.
4. Read the final exam instructions carefully. Answer all the exam questions then submit
your answers by clicking the Done button when it appears on the last exam question.
You will immediately receive your final exam score.
5. To view and print your personalized Certificate of Accomplishment, go to My Transcript
and select the Print Certificate of Completion link.
NOTE
You must complete the online final exam within a 90-minute time limit. If you
do not allow sufficient time to complete the online final exam your session will
time-out and you will have to reconnect and take the final exam again. Please
ensure you have reviewed all course materials - and the recommended
support documentation - prior to beginning the online final exam.
If you have any training-related questions, please refer to Technical Training Information on
page 1.
X X
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Mitel Education Services

MiVoice Business Release 8.0

Windows and Microsoft are trademarks of Microsoft Corporation.

2016 Mitel Networks Corporation

ii MiVoice Business NCR_tech update_R8.0 iss 1.docx

Display DNIS on Key Label ..................................................................................................... 37

iv MiVoice Business NCR_tech update_R8.0 iss 1.docx

The Mitel Online (MOL) Training web-site (;located at https://mitel.absorbtraining.com/#/login)H

2 MiVoice Business NCR_tech update_R8.0 iss 1.docx

MiVoice Business Release 8.0 Overview

Expanded ARS Route Lists

Scheduled Call Management

Multilingual Name Display

4 MiVoice Business NCR_tech update_R8.0 iss 1.docx

MiVoice Business Documentation on the Web

6 MiVoice Business NCR_tech update_R8.0 iss 1.docx

Mitel Standard Linux (MSL) 10.4

MiVoice Business release 8.0 does not support:

3300 MXe Server

8 MiVoice Business NCR_tech update_R8.0 iss 1.docx

Mitel Phone Support Additions

Pressing the center Select button sets

10 MiVoice Business NCR_tech update_R8.0 iss 1.docx

Home Screen Status Indicators

Voicemail Pending appears if there is one or more unread Voicemail messages.

Prime Call Timer

Transfer Conference Hang-Up

12 MiVoice Business NCR_tech update_R8.0 iss 1.docx

Other changes introduced in conjunction with the new phones:

Meet-Me Conference softkey is introduced on the 69xx phones only.

14 MiVoice Business NCR_tech update_R8.0 iss 1.docx

16 MiVoice Business NCR_tech update_R8.0 iss 1.docx

Error messages are

Links for Install Mitel Root

18 MiVoice Business NCR_tech update_R8.0 iss 1.docx

Top level Menu

Backup and Restore forms are promoted

20 MiVoice Business NCR_tech update_R8.0 iss 1.docx

Programming of Float keys

Float Keys can be provisioned using templates.

Sending a Welcome Email to New Users

Before You Begin

22 MiVoice Business NCR_tech update_R8.0 iss 1.docx

USC Device information

Click for Device

24 MiVoice Business NCR_tech update_R8.0 iss 1.docx

These are live links to the

Click the links for information

26 MiVoice Business NCR_tech update_R8.0 iss 1.docx

Work Group/Branch Office Music on Hold

Embedded audio files - uses .WAV files uploaded to the system.

Figure 1 - Call Coverage Based Music on Hold

28 MiVoice Business NCR_tech update_R8.0 iss 1.docx

Figure 2 - Zone Based Music on Hold

Figure 3 - Music on Hold for Workgroups

30 MiVoice Business NCR_tech update_R8.0 iss 1.docx

Resiliency and Clustering

To program Workgroup/Branch Office Music on Hold:

32 MiVoice Business NCR_tech update_R8.0 iss 1.docx

The Call Screening feature (a Boss-Secretary Enhancement) allows devices configured as

places the monitored device (Boss) in Do Not Disturb (DND) state;

Boss: Presses the DND key.

Do Not Disturb key must be configured on the Boss's device