A 2-Day Seminar

How to Successfully

Manage Multiple Locations

Critical skills every remote manager needs to communicate effectively,
resolve conflict, and maintain high productivity.

Learn how to
Strengthen communication and build trust between locations Call
Be confident teams remain productive even when youre far away 1-800-556-2998
Use a proven system to short-circuit conflict in remote offices
Employ the latest procedures for effective hiring for off-site locations
Fax
Get home office and remote teams to act in unison 913-967-8842
Make conflict resolution tactics work even when you cant be on-site
Apply creative problem-solving and decision-making skills developed
especially for remote offices Online
Encourage high performance without frequent face-to-face meetings www.pryor.com
Implement information systems that keep employees updated no
matter where they work
Overcome the stress that often afflicts managers of multiple locations Mail
Fred Pryor Seminars
P.O. Box 219468
And many more techniques youll use every day to be more
Kansas City, MO
effective on the job.
64121-9468

Enroll Today!
www.pryor.com 1-800-556-2998
Who Overcome the obstacles to
Should managing from a distance
Attend: Youre in a different office. Are you also out of the loop?
Managers, If you work out of the main office, and some of your employees work in an outlying
location, you probably feel out of touch. Theres no way you can know whats going on
directors, 100% of the time, and you may even be seen as an outsider by the very people who
and project are supposed to be supporting you. Your success is resting squarely on the shoulders
of staff members who see you only rarely and may or may not share your dedication
leaders of to the company. Its no wonder you think the odds are stacked against you!
remote teams Theres no denying that the challenges you face are formidable, but they can be overcome.
The strategies and techniques you will learn at this 2-day seminar were created specifically
Human for managers like you who supervise employees in multiple locations.
resources Youll return to the office equipped to solve all of your problems with off-site locations.
managers Youll know how to get employees in remote offices to follow your instructions and
company procedures to the letter, and youll be able to form strong, self-reliant teams
that deliver results every time. Attending this seminar is the best investment in your
Supervisors success that you and your organization can make.
District
managers Growing organizations need capable managers to
supervise remote locations
Regional
The Internet has made it possible for organizations to employ people literally around the
managers world. Contact is instantaneous, but real communication isnt as easy. Despite the many
advantages of a workforce situated in multiple locations, the managers of such teams
VPs of sales require special skills the skills you will gain at this intensive 2-day program. Managers
who attend this program learn how to resolve conflicts quickly and easily; communicate
more effectively by phone, e-mail, and in person; and draw the highest contribution from
staff members no matter where they are located.
Gain the skills to help Organizations that invest in training to manage outlying locations are repaid many times
you meet your off-site over because theyre more connected, more efficient, and more productive.
staffs greatest needs: Do these situations sound familiar?
Information and 1. When you show up at an outlying location, employees immediately suspect someone
knowledge is about to get fired.
2. You just found out a sales rep in a remote office has been offering unauthorized
Communication discounts and deals to customers.
3. Someone you hired through a phone interview is creating turmoil in an off-site
Trust location.
4. Employees in the outlying locations are bitter and feel like second-class citizens
uninformed and forgotten.
5. Staff members in remote locations are rebels who dont follow established company
procedures.
6. When a promotion goes to someone in the home office, off-site employees resent it
and feel theyve been overlooked or cheated.

2 7. You have no idea if the employees at remote locations are working or goofing off, yet
you are responsible for their productivity.
 8 Benefits of
Attending this Seminar
1. Gain the leadership qualities required to
successfully manage multiple locations
When youre managing staff from a distance, you must
make your presence felt by giving directions in an
actionable, decisive manner. Your expectations must
be clear, and you must be able to delegate. Any skills you
need for face-to-face supervisor/employee relationships
must be even stronger in long-distance relationships. At
this seminar, you will learn how to acquire and project the
leadership qualities essential to success.
2. Learn how to structure your remote team for
maximum effectiveness
It is imperative that remote teams stay focused and
that you immediately recognize when they arent. Discover
which productivity measures give you the most accurate
read on how your team is progressing, and learn how to
encourage self-sufficiency without cutting yourself out of
the situation.
3. Acquire critical thinking skills essential for
creative problem solving on-site or off
Youll gain the skills to establish the type of work climate
that generates innovative ideas and learn how to get staff in
remote locations to participate in creative problem solving.
Youll also find out how to encourage creativity and, just as
important, know when more traditional processes will be
more effective.
4. Be able to manage conflict in remote teams and
encourage positive momentum
There are 5 common causes of conflict. At this seminar,
you will learn how to diagnose the cause of conflict even
from a distance and how to defuse it or channel it into
a positive outcome. You will learn how to train others to
deal effectively with conflict using the Managers Conflict
Checklist, and youll discover how to anticipate problems
in your remote teams before they erupt into damaging
situations.
Enroll Today!
www.pryor.com 1-800-556-2998
5. Use the clear communication style essential for
successful management from a distance
Youll find out how to encourage an open exchange of
information and viewpoints, and youll understand how
to express your reactions and opinions without intimidating
staff. You will be able to get your point across with just your
voice, since much of your communication is strictly vocal,
and discover innovative ways to avoid the communication
overload that often occurs when teams work from remote
locations.
6. Learn the art of interviewing, hiring, and
handling performance evaluations
Its difficult to hire the best person even when you and
your team work in the same location. Thats why at
this seminar you will learn about the different types of
interviews successfully used in hiring staff for remotely
located teams, gain interviewing techniques that keep
your organization out of legal hot water, and discover
approaches to performance appraisals that result in
positive outcomes. You will also receive checklists that will
make all of your performance appraisals go smoother
whether or not youre working out of the same location.
7. Know how to motivate your staff from a distance
Successful managers are those who bring out the best
in the people they supervise. Its even more important
when dealing with staff in outlying offices. Learn the keys
to establishing personal accountability and 4 tips for
successful long distance coaching. You will also gain
skills for boosting team morale and discover free and
inexpensive perks you can use to motivate your staff. After
this seminar, you will be able to sidestep the common
mistakes managers make in assessing performance.
8. Conquer the stress of managing remotely
Dont kid yourself supervising people from a distance
takes an extra toll on managers. Learn ways to manage
stress while traveling and while away from your team,
and develop a strategy that increases your personal
productivity. You will learn how to differentiate between
the urgent and the important and use the Pareto Principle
to clarify where you should focus your time and effort.
3
 2 days that will make you a succes
DAY 1
Prepare for the challenge of remote management
Gain the strategic advantage of strong
leadership skills
Understand the key differences between administration,
supervision, and true leadership
Build a strategy for enhancing your personal leadership style
Gain the essential supervisory skills for managing multiple
locations
Understand and use the 3 stages of staff organization for
maximum efficiency
Develop an operational team plan that works
Recognize personality style strengths, weaknesses, and
needs, and find out how they affect remote management
Learn the essentials of delegation for remote managers
Discover the secret to giving complete instructions without
over-directing
Organize your team to maximize self-sufficiency
Understand how and why the structure of remote teams
must differ from on-site teams
Be able to recognize when employees are focused on the
wrong tasks, and gain tips for quickly getting them back on
track
Know how and when to encourage remote decision making
and be clear about situations in which the team must
contact you
Master a strategy for keeping all team members moving in the
same direction
Follow key financial indicators to measure business performance
Learn specific steps to position yourself and your teams for
maximum advantage
Uncover the hidden factors that are affecting your teams
effectiveness
Identify key business processes essential to your teams
success
Ensure the customer stays the top priority with everyone on
your team
Find out what to do when self-sufficiency becomes mutiny
and how you can quickly turn things around
4
Solve problems creatively and make sound
decisions
Think like a mental gymnast a strategy to help you be
flexible!
Know the difference between creative and traditional problem
solving and when to use each
Learn 4 guidelines for using existing information to develop
fresh solutions
Gain a strategy to help you stretch innovative ideas to
maximize their business benefit
Establish the kind of off-site culture that generates fresh ideas
Discover 5 ways to break out of thats the way weve always
done it thinking
Try 6 techniques for generating creativity in others
Teach your staff to balance long-term goals and short-term
priorities
Implement a proven system for preparing your staff to accept
change and adapt quickly
Manage conflict to produce positive momentum
Consider this: Does it ever really make sense to pit one
department or location against another?
Understand the 5 root causes of all conflict
Be able to diagnose the cause, type, and impact of conflict
in your off-site location
Master the 9-step guide to collaborative conflict resolution
Train remote staff to deal with conflict in your absence by
using the Managers Conflict Checklist
Anticipate conflicts and use problem management strategies
to defuse problems before they erupt
Learn proven tactics to use when employees try to undermine
your authority
Enroll Today!
www.pryor.com 1-800-556-2998
sful manager of multiple locations
DAY 2
Deal with the critical issues that can derail a manager
Communication essentials for the manager of
multiple locations
Encourage the open exchange of information and viewpoints
so critical to off-site management
Discover the key to communicating with employees across
cultural and international borders
Learn 4 tools of effective communication and when to use each
Express reactions and opinions without intimidating staff
members
Know when to communicate in person and when voicemail,
e-mail, fax, or video conferencing will suffice
Identify the correct and most effective time to use each type of
communication
Get your point across without raising your voice
Create written documents that are succinct, yet thorough
Learn how to adapt your communication content and detail
to meet other peoples needs
Gain tips for improving your listening skills the single most
important skill you can possess as a manager
Reduce the paper blizzard that often develops between
remote locations
Know the 2 most important questions to ask before you
communicate
Interviewing, hiring, and reviewing performance
for remote locations
Examine the major types of interview techniques and the
advantages and disadvantages of each
Learn techniques that keep you in charge of the interview,
so you obtain the information you need
Weigh the drawbacks and positive aspects of the phone
interview
Avoid the murky waters of legal liability in the interview
Understand the key employment laws related to hiring
what you must never do
Discover the recruiting method widely regarded as the most
successful of all
Design a performance appraisal that takes into account
factors important for off-site employees
Explore 3 common approaches to performance appraisals
and the advantages of each
Improve the emotional atmosphere in a performance review
Understand the added importance of trust in a remote location
relationship, and learn how to build it with employees
Implement feedback systems and recognition programs
that keep off-site employees engaged in company objectives
and goals
Coaching skills that motivate employees to top
performance
Discover the secret to drawing peak performance from staff
you dont see every week
Decide how connected compensation should be to the
performance appraisal
Apply the top educators techniques for transferring learning
Get any employee to be more accountable
Learn 4 keys to successful coaching from a distance
Understand the different types of motivation and know which
works best with each employee
Consider how subtle changes to the office surroundings can
impact staff productivity
Find the key to using team spirit to motivate employees
Know how and when to use non-traditional motivational rewards
Avoid mistakes managers make with performance measures
Establish performance measures for off-site employees and
use them to promote continuous improvement
Managing your workday to eliminate stress
Pinpoint the subtle time wasters that eat up hours in all your
off-site locations
Discover a simple action you can take to reclaim 2 hours a day
Identify when and how to handle unpleasant tasks youve been
dreading
Learn ingenious tips for handling stress while traveling
Find out about a strategy you can develop today to increase
your personal productivity
Use the Pareto Principle to put your focus where it should be
Gain tips for separating the important from the urgent
Implement a personal organization system that puts you in
control of your life
5
 Have you felt this way?
Guaranteed When you call a location, your employee seems preoccupied and distant. You
wonder what is going on and what you should do to get to the bottom of it.
Results! You suspect that employees away from the home office are not following
established company procedures, but how can you know for sure?
Someone needs to be let go, but you just dont have time to go out to the location.
All of our seminars What alternatives do you have?

are 100% Satisfaction Your manager expects you to keep a tight rein on remote locations, but your
employees resent your interference. You feel trapped.
Guaranteed! Were Employees know changes in policy and personnel are coming. Rumors are
rampant. How can you calm their anxiety without overstepping what you are
confident that this authorized to say?
seminar will provide You sometimes feel like an outsider when you visit a location as if employees
are not being themselves.
you with the tips and
Work is falling behind schedule at an off-site location, and youre not sure why.
techniques to success- Your boss wants answers, and your employees dont have any. The stress is
keeping you awake at night.
fully manage multiple Your company has moved customer service overseas, and you are managing from
locations. If for any a distance. Customers are complaining about the representatives inability to
understand them. Youd like to bring everything back to the United States. You
reason you are dissat- feel betrayed by your company and ill-equipped for this curveball assignment.

isfied, send us a If so, dont wait another minute enroll today!

letter (Attn: Customer
Relations) within 30 A resource youll refer to every week
days of your atten- During the How to Successfully Manage Multiple Locations A 2-Day Seminar

seminar, you will receive hundreds of techniques and How to Successfully

dance stating the strategies to make you a more effective employee for your Manage Multiple Locations
Critical skills every remote manager needs to communicate effectively,

organization and a better manager to your off-site employees. resolve conflict, and maintain high productivity.

reason you were not One of the most valuable resources you will receive is the
Learn how to

Strengthen communication and build trust between locations
Be confident teams remain productive even when youre far away
Use a proven system to short-circuit conflict in remote offices
Employ the latest procedures for effective hiring for off-site locations

workbook that you will use during this 2-day seminar.

Get home office and remote teams to act in unison

satisfied, and well

Make conflict resolution tactics work even when you cant be on-site
Apply creative problem-solving and decision-making skills developed
especially for remote offices
Encourage high performance without frequent face-to-face meetings
Implement information systems that keep employees updated no
matter where they work
Overcome the stress that often afflicts managers of multiple locations

When you return to the office, this workbook will become a And many more techniques youll use every day to be more

arrange for you to

effective on the job.

helpful guide you can refer to any time you need to refresh Enroll Today!

your skills or get help with a difficult off-site situation. www.pryor.com 1-800-556-2998

attend another one Managers tell us this program is like a crash course in handling one of the most
difficult employee/manager relationships of all, and that this workbook is a treasured
of our seminars or guidebook to mastering that relationship.
receive a full refund
hassle-free.

Enroll Today!
www.pryor.com 1-800-556-2998
6

On-Site Training Solutions
Get the Results Youre Looking For!
Bring our powerful, high-impact training programs to
your organization and show your employees that youre
serious about their professional growth and achieving
critical organizational goals and objectives.
Choose From Over 150 Courses!
From management development to customer service,
our comprehensive library of courses provides a learning
experience that is engaging, interesting, and intriguing!
Tailor the Training to Meet Your Specific Needs!
Well help you choose the appropriate courses for your
organization and tailor each one to address your
specific goals, issues, and scheduling concerns.
Maximize Your Training Budget!
On-Site Training allows you to train work groups, teams,
and entire departments for less than the cost of
traditional public seminars or other training options.
Give your staff the skills, knowledge, and confidence
they need to meet tough workplace challenges
head-on, realize their full potential, and perform at
their peak.
For a free consultation, visit us online at
www.pryor.com
or call us at 1-800-944-8503 today!
REGISTRATION INFORMATION
Enroll Today! Hurry, our seats fill fast. Guarantee your
enrollment and pay your enrollment fee today! A confir-
mation will be e-mailed, faxed, or mailed to you once
your registration is completed. Please make your prefer-
ence known at time of registration. Payment is due
before the program.
Express Seminar Enrollment! Please be sure to
provide us with your e-mail address or fax number and
check the Express Seminar Enrollment box on the regis-
tration form. You will receive your e-mailed or faxed
confirmation within 48 hours of our receiving your
e-mailed, faxed, or mailed registration form.
Program Schedule
Check-in: 8:30 a.m. 9:00 a.m.
Program: 9:00 a.m. 4:00 p.m.
Cancellations and Substitutions
You may cancel your registration up to 10 business
days before the program. Your registration fee will be
refunded less a cancellation fee. If you need to cancel
less than 10 business days prior to the program, you
may 1) send a substitute from your organization or
2) transfer your registration fee to another program of
your choice that is scheduled within 12 months of your
original event. Please note that if you dont cancel and
dont attend, you are still responsible for payment.
Substitutions may be made at any time.
Please Note
We will e-mail, fax, or mail your confirmation to you
once your registration is completed.
You will be notified by e-mail, fax, and/or mail if any
changes are made to your scheduled program (i.e.,
date, venue, city, or cancellation).
Walk-in registrations will be accepted as space allows.
Please, no audio or video recording. See your program
leader for audio and video program availability.
Lunch and parking expenses are not included.
If using a purchase order, please attach it to a com-
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You will receive an attractive take-home Certificate
of Attendance at the end of the program great for
framing or including in your personnel file.
Payment is due before the program.
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If you are tax-exempt, enter your tax-exempt number in
Section 4 on the Registration Form. Please mail or fax
a copy of your Tax-Exempt Certificate to us for payment
processing. Thank you.
Tax Deduction
If the purpose of attending a Fred Pryor seminar is to
help you maintain or improve skills relating to employ-
ment or business, expenses relating to the program may
be tax-deductible according to I.R.C. Reg. 1.162-5. Please
consult your tax adviser.
Copyright 2006
7
 A 2-Day Seminar

How to Successfully
Call
Manage Multiple 1-800-556-2998
Locations
Critical skills every remote manager
needs to communicate effectively, resolve Fax
conflict, and maintain high productivity.
A logical, sane approach to managing
913-967-8842
employees across town or across the
ocean
Communication skills that get through
even when you cant be face-to-face
Online
Essential training for survival in todays www.pryor.com
workforce
A must-attend event for anyone who must
manage remote locations
The latest and best ideas for drawing high
Mail
performance from staff members who feel
out of touch with the home office
Fred Pryor Seminars
Ways to re-engage employees with
P.O. Box 219468
company goals and expectations Kansas City, MO 64121-9468
How to build team loyalty and resolve
conflicts without being there in person

METHOD Important: Send your payment now. Tuition is due before the seminar. Please make checks
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