Professional Documents
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Conditions
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2OCEANS is the cruise club of FRED. OLSEN CRUISE LINES
Terms and Conditions of Membership
These guidelines explain how the Oceans Club operates
and what your benefits of membership are.
1 Oceans membership
2 Points
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2.4 You will not earn points for:
- Nights spent travelling or in an hotel, for
example as part of a fly-cruise or land stay
- Nights spent on board a FOCL ship that has
been chartered to another tour operator
- Nights spent on board as a result of a delayed
cruise
- Any cruise booked as a concession,
supernumerary or prize winner
- Cruises taken at the ages of 16 or under
- Cruises that departed prior to 1st January 2000
- A cancelled cruise booking, irrespective of the
cancellation charges applied
- Additional nights accrued by the crossing of
the International Date Line
- Nights spent by other members of your party
or family (whether or not they are members);
they may earn points in their own right
- Unused berths or nights in your cabin (even if
you have paid for them)
- In any other circumstances that FOCL may
specify from time to time
- Circumstances specified in section 2.5 below
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3 Benefits of membership
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3.4 Advance notice of next seasons cruises and
Advance Registration service
3.4.1 Although we will endeavour to inform Oceans
members of new itineraries before telling non-
members, FOCL reserves the right to inform
other parties first if necessary.
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3.8 Crystal Rewards
3.8.1 The Oceans Crystal Rewards scheme is for Gold
members with the highest Oceans points on an
individual cruise.
3.8.2 The reward is given on a per cabin basis.
3.8.3 Only one gift can be claimed per calendar year.
3.8.4 All items are subject to availability.
3.8.5 The voucher issued should be sent to the
Oceans Administrator for redemption.
3.8.6 The gift cannot be exchanged for any
alternative gifts or cash.
3.8.7 This benefit is not available on any cruise
booked as a concession, supernumerary or prize
winner. Please check with your tour operator or
travel agent prior to booking.
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chartered a FOCL vessel.
3.11.3 Benefits are not available for any cruise booked
as a concession, supernumerary or prize winner.
3.11.4 Benefits are personal to you and are non-
transferable. Only you may claim benefits to
which you are entitled. Benefits cannot be
claimed for any other person, nor can anyone
else claim points on your behalf. On board
benefits can only be claimed using your own
membership card.
3.11.5 No benefit can be claimed retrospectively.
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5 Oceans
6 General
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permission. Marketing communications can be
opted out of at any time by your contacting
FOCLs Head Office in writing or by telephone
using the details provided in point 5.1, or by
email to emailresponse@fredolsen.co.uk.
6.7 With the exception of membership packs, all
mailings to Oceans members will be sent one
per household, and not one per member.
6.8 We are under no liability to you if, once sent,
marketing literature or membership packs are
not delivered or if you have failed to inform us
of any changes to your details.
6.9 We will store and manage information regarding
your membership on a computerised system.
6.10 FOCL cannot advise members at any time of any
special promotions conducted by travel agents
or charter operators involving cruises on board
any of our ships.
6.11 No communication will be acknowledged or
entered into regarding corporate policy.
6.12 These Membership Guidelines are in conjunction
with the Terms and Conditions detailed in
our current worldwide brochure and on the
companys website. This information is correct
at time of going to press, Sept 2011, and
supersedes all previous versions of the Oceans
Membership Guidelines. E & OE.
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