Report Industry Training

FINAL REPORT UNIVERSITY FOR INDUSTRTY TRAINING AT PERKESO OFFICE IN KELANTAN.
SESSION A152 (2016)

PRACTICUM REPORT (GFPX 4908)
Chapter One
1.0 Introduction
1.1 Student Industrial Training Program
The main objective of the Student Industrial Training Program is to experience
and understand real life situations in industrial organizations and their related
environment and accelerating the learning process of how students knowledge could
be used in a realistic way. In addition to that, the Student Industrial Training Program
also makes one understand the formal and informal relationships in an industrial
organization so as to promote favourable human relationship. Besides that, it provides
the exposure to practice and apply the acquired knowledge hands-on in the working
environment. The Student Industrial Training Program also provides a systematic
introduction to the ways of industry and developing talent and attitudes, so that one
can understand how Human Resource Development works.

Moreover, students can gain hands-on experience that is related to the students
majoring so that the students can relate to and widen the skills that have been learnt
while being in university. On the other hand, the Student Industrial Training Program
also exposes the students to the real career world and accustoms them to an
organizational structure, business operation and administrative functions.

Furthermore, students implement what they have learned and learn more
throughout this training. Besides, students can also gain experience to select the
optimal solution in handling a situation. During industrial training students can learn
the acceptance safety practices in the industry. Students can also develop a sense of
responsibility towards society.
1.2 Background of the Organisation
1.2.1 Brief History
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Social Security Organisation (SOCSO) or Pertubuhan Keselamatan
Sosial (PERKESO) was established in 1971. Social Security Organisation
(SOCSO) was formed under the Employees' Social Security Act 1969 as a
government department of the Ministry of Labour and Manpower on 1 st
January 1971. It is entrusted with the administration of two social security
schemes, namely the Employment Injury Scheme and the Invalidity Schemes.
The main functions to administer, execute and enforce the Employees Social
Security Act 1969 and the Employees Social Security (General) 1971
especially into implement Social Security Protection Schemes such as
Employment Injury Scheme and Invalidity Scheme.
The Employment Injury Scheme provides protection for employees
against contingencies, including occupational disease and accidents that occur
while travelling in the course of employment. The Invalidity Scheme, on the
other hand, provides 24 hours coverage against invalidity or death due to any
cause. The objective of both schemes is to guarantee cash payment and
benefits in kinds to employees and their dependants in the event of a
contingency.
The Social Security Scheme was first introduced in the country in
1958, soon after Malaysia gained its independence. At the same time, the
International Labour Organisation (ILO) was conducting a study on social
security. In 1962, a high-level committee was formed to review the study
results. The study by A.N. Ambo through the ILO provided the basis for the
drafting of the Employees' Social Security Bill, which was subsequently
passed by the Parliament of Malaysia in April 1969 and named the Employees'
Social Security Act 1969.
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The study by A.N. Ambo contributed significantly to the social security
protection of employees who have contributed much to the growth of national
economy. An expert on social science from India, A.M. Ambo conducted the
study under the International Labour Organisation (ILO).Meanwhile, on 1 st
January 1985, SOCSO have changed into Statutory Body and on 1 st January
1992, SOCSO have implement by was removed from the New Government
Remuneration System and a new SOCSO Remuneration System was
introduced. For today, YB Dato Sri Richard Riot Anak Jaem, Minister of
Human Resources as the leader that have given mandate to leads the Ministry
of Human Resources and organisation under this ministry include SOCSO.
1.2.2 Objectives of Social Security Organisation
To provide social security protection to all employees and their
dependants through social security schemes base on the concept of caring
society in line with the National Development Policy and Vision 2020.
1.2.3 Vision of Social Security Organisation

To provide the premier and outstanding leader in social security
towards 2020.
1.2.4 Mission of Social Security Organisation
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To provide a social security protection to employees and their
dependants through social security schemes and to increase awareness on
occupational safety and health that will ultimately improve the Employees
social wellbeing.
1.2.5 Organisation Structure of Malaysia Social Security Organisation
(SOCSO)
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Figure 1.1 Organisation Structure of Malaysia SOCSO
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Figure 1.2 Organisation Structure of Socso Office in Kota Bharu, Kelantan

(2016)
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Figure 1.3 Organisation Chart of SOCSO Office in Kota Bharu, Kelantan
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1.3 Scope of Work
Human Resources Department it is chief clerk has assigned me to the
Customer Services Department as my background study more into on the
international relations. The Customer Services Department has a crucial task in
ensuring the Governments commitment in connections level. This department also
becomes the main bridge for the SOCSO to strengthen the relation from all level,
international, multilateral and bilateral relations. The Customer Services Department
is head by the Executive Officer, Mr. Zan Mohamad Jusoh and Mr. Mohd Hafizuddin
Hasrul Hisyam, the clerk officer of SOCSO from Customers Services Unit was
appointed as my supervisor over a period of my internship.

At the Customer Services Department, there are various types of work
undertaken by staff here. For me, as practical student, my supervisor Mr. Zan
Mohamad Jusoh, does not give a work beyond my ability. Most of work involved by
record the data on the computer system. Just like for my first task, I have to make a
book of that contains of records of document that receives at customer services
counter. Before that, I have to make a study on SOCSO in the books given by Mr. Zan
Mohamad Jusoh. Mr. Zan Mohamad Jusoh provided a set of SOCSO Types of Form,
directory and work-plan books as references during my internship period. The
SOCSO and mini directory is all about the person that we have to protect such as
employees that workers persons who make the contributions with SOCSO it is to
secure the welfare of those employees by their employers through SOCSO
Organisation.
1.3.1 Daily Duties
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Other than that, my daily duties as a practical student were to help the
Administrative Assistant in recorded the letter, document or email
received on the personal computer or as a manual (handwriting).
Attending a meeting, event and helping in assist the high level officer
during courtesy call from the representative of any countries is also
one of my tasks to do here. These entire task has been afford by all of
the staff include me as a practical student. I would also do an ancillary
task for other staff when I have got nothing to do after that.
1.4 Social Security Organisations Policy
1.4.1 OCCUPATIONAL SAFETY AND HEALTH POLICY
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SOCSO has always emphasised occupational safety and health by seeking to
integrate its activities as part of daily work management. Implementation of a
comprehensive Occupational Safety and Health Management System would ensure
that a culture of occupational safety and health for all its employees, customers and
general public who deal with SOCSO is observed and adhered to.
1.4.2 ICT SECURITY POLICY

The SOCSO ICT Security Policy consist all the guidelines and conditions for
use of SOCSO ICT assets. It is understood that visitors and third party usage of the
ICT assets signifies that the users have read, understood and agree to the guidelines
and conditions set by SOCSO. The policy explains that all users have
responsibilities and roles in the protection and proper usage of the SOCSO ICT
assets.
1.4.3 SOCSO'S QUALITY POLICY

SOCSO is committed to fulfilling customers' satisfaction through continuous
improvement efforts.
1.5 Client Charter

To pay out Temporary Disablement Benefit to eligible employees within 5
days of complete documentation and information submission;

To pay out Permanent Disablement Benefit to eligible employees within 7
days of complete documentation and information submission;

To pay out Dependants' Benefit to eligible employees within 7 days of
complete documentation and information submission;

To pay out Invalidity Pension to eligible employees within 7 days of
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To pay out Survivors' Pension to eligible dependants within 7 days of

To pay out Funeral Benefit to eligible dependants within 3 days of

To complete registration of new employers and employees, inclusive of
issuance of SOCSO employer code number within 1 day of complete
documentation and information submission; and

To produce a Letter of Acknowledgement of complaint to complainant
within 3 days of the date of complaint lodged
1.6 Social Security Protection Scheme
SOCSO have provide two types of schemes protection under social
security which are Employment Injury Scheme and Invalidity scheme.
1.6.1 Employment Injury Scheme

This scheme provides coverage and protection for employees who suffers
from employment injury. Employment Injury means a personal injury to an
employee caused by accident or an occupational disease arising out of an in the
course of his employment in an industry to which this Act applies.

Coverage of the protection under this scheme covers the following accidents
such as Industrial accidents while carrying out their duties. Next, accidents while
travelling likes on a route between his place of residence or stay and his place of
work, on a journey made for any reason which is directly connected to his
employment, and on a journey between his place of work and the place where he
takes his meal during any authorized recess but an accident that occurs during
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any interruption or deviation shall not be deemed to arise out of and in the course
of his employment.
Besides that, accident during emergency for example an accident happening
to an employee while he is in or near any premises at which he is being employed
and it occurs while assisting, rescuing or protecting other people from disaster or
danger during an emergency. Example, fire disaster at employer's premise. For
occupational disease, is about Diseases resulted from his occupation as described
in the Fifth Schedule of Employees Social Security Act 1969. Example the loss
of hearing due to continuous excessive noise exposure or asthma due to work
involving constant exposure to the inhalation of dust or harmful chemical and
etcetera.
On the other hand, reporting of accident the accident or Occupational
Disease Reports should be lodged with the following documents such as Form 34
(notice form) or Form 21, photocopy of identification card, photocopy of
attendance record or punch card for the month of accident that is verified by the
employer or a confirmation letter by the employer in the absence of attendance
record or punch card and for commuting accidents or outside of the employer's
premises, includes also original police report and together with sketch of map that
shows starting point, travel route, place of accident and destination.

When to report the accident that should be the employers shall submit the
claim form and other relevant documents to SOCSO within 48 hours upon
notification of the accident that have occurred to an employee. In addition, this
scheme also has the benefits under it which are medical benefit, temporary
disablement benefit, permanent disablement benefit, and constant-attendance
allowance, facilities for physical and vocational rehabilitation, Return to Work
Programme (RTW), dependants' benefit, funeral benefit and education benefit.
1.6.2 Invalidity Scheme
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An insured person shall be considered as suffering from invalidity by
reason of specific morbid condition of permanent nature either incurable or
is not likely to be cured and no longer capable of earning, by work
corresponding to his strength and physical ability, at least onethird (1/3)
of the customary earnings of a sound insured person.
The scheme provides 24-hour coverage to employee who suffers
from invalidity or death due to any cause and not related to his
employment. Benefits under the scheme invalidity pension, invalidity
grant, and constant-attendance allowance, survivors pension, funeral
benefit, facilities for physical and vocational rehabilitation and dialysis,
Return to Work Programme (RTW), education benefit.
Qualifying condition are includes in this scheme to be eligible,
insured person or dependants must fulfil the following conditions, first the
qualifying age conditions. Before 1st January 2013 the maximum age limit
to start contributing for the Invalidity Scheme is before the age of 50 years
and maximum age limit for entitlement in order to receive the invalidity or
survivors pension is before attaining the age of 55. After 1st January 2013,
the maximum age limit to start contributing for the Invalidity Scheme is
before the age of 55 years and the maximum age limit for entitlement in
order to receive the invalidity or survivors pension is before attaining the
age of 60.
Second of the qualifying for contributions conditions for the first
conditions is full qualifying contribution condition insured persons are
deemed to have fulfilled the qualifying period for full contribution if their
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monthly contribution has been paid for at least 24 months within a period
of 40 consecutive months prior to the months in which their Invalidity
Notice or month of his death is received by SOCSO or their monthly
contribution has been paid for not less than 2/3 of the complete months
comprised between the dates when contribution first become payable and
the Invalidity Notice/ month of his death are received by SOCSO. Insured
Person is entitled to receive full pension rate between 50% to 65% of the
assumed average monthly wage subject to a minimum pension of RM 475
per month it is effective from 1st January 2012 and a maximum pension of
RM 1917.55 per month
Next conditions is reduced qualifying condition insured persons are
deemed to have fulfilled the reduced qualifying period for contribution if
their monthly contribution has been paid for not less than 1/3 of the
complete months comprised between the dates when contribution first
become payable and the Invalidity Notice or month of his death is received
by SOCSO. Insured Person is entitled to receive a reduced pension rate of
50% of the assumed average monthly wage subject to a minimum pension
of RM 475 per month it is effective from 1st January 2012. For the last
conditions of qualifying for this scheme at least he total number of
monthly contributions that has been paid within that period must be at least
24 months.
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1.7 Return To Work Programme
SOCSOs RETURN TO WORK (RTW) program was introduced on the 15th
of January 2007 for insured person suffering from employment injury or claiming
to be invalid. The return to work program involves a proactive approach taken in
helping insured person with injuries or diseases, opportunities to safe and
productive work activities as soon as it is medically possible or when maximum
medical improvement is achieved with a primary focus of minimizing the impact
of injuries or disabilities.
Return to Work Program is a collaborative process that facilitates
recommended efficient treatment plans to assure that appropriate medical care is
provided to insured person with injuries or diseases to ensure an early and safe
return to work. The program requires careful planning and coordination with
appropriate health care service providers to achieve the rehabilitation goal where
the processes involved are facilitated by a case manager who manages the
implementation and coordination of the rehabilitation plan with healthcare
providers, as well as the clients while promoting cost-effective care.
The implementation of an effective disability management system relies on the
partnership involving various stakeholders such as the employers, employees,

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health care providers, rehabilitation service providers, government agencies, non-
government organizations, and various bodies to achieve an effective.
Besides that, Return to Work objective are to assist insured person with
injuries or disease to return to work in a safe and fast manner, to carry out
SOCSOs social responsibility towards employers and employees, to create a
positive working environment through communication and support for employees
with disabilities, to reduce and minimize the potential of repetitive accidents at the
workplace, to reduce disability duration and to increase the productivity of
employees with disabilities through total replacement of income
Benefits to employer are to reduce the disability duration of insured person
with injuries or diseases and enable a safe and fast return to work and increasing
productivity thereafter, to be able to retain experienced and highly skilled workers
at the work place and also to reduce training and hiring costs of temporary
workers, to optimize the employees rehabilitation period so they can return to
work faster and increase their productivity and to provide work modification
recommendations to accommodate employees with injuries or diseases
Moreover, benefits to employees to provide psychological support through
counselling and consultation to restore employees self-confidence by enhancing
their physical and mental ability and to prevent low self-esteem caused by the
illness or disability to provide appropriate rehabilitative equipments including
orthotic, prosthetic, implants and so forth, based on the prescription given by the
treating doctors or specialists and promotes speedy recovery and reduces the
impact on the quality of life due to the disability or illness
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For the referral process, the first step of the disability management process
starts with the referral processes whereby cases will be referred from various
sources including SOCSOs medical board / appellate board and the special
appellate medical board, doctors and employers following which these cases will
be screened by the case managers if the following criteria are met that insured
person with employment injury and is receiving temporary disablement benefits,
insured person who has applied for permanent disablement benefits and has been
referred for the return to work program by the medical board. Insured person aged
below 50 and has been certified not invalid and has been referred for the return to
work program by the medical board insured person aged below 40 who has been
certified invalid but is still interested to return to work.
1.8 Health Screening Programme
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The Health Screening Programme is a free health screening offered to all
Insured Persons who are 40 years of age and above and actively contributing. The
objectives of this programme are to identify high risk groups of employees with
Non-Communicable Diseases and to cultivate a healthy lifestyle, to detect Non-
Communicable Diseases in the early stage, to prevent the reduction or loss of
income due to Non-Communicable Diseases, to enhance the nations human
capital and productivity through a healthy working environment Health screening
vouchers will be distributed to all eligible Insured Persons through their respective
employers.
The Insured Persons will be able to go to any participating clinics or
Government hospitals for screening. Amongst the screening facilities provided are
physical examination, blood test, mammogram, Pap smear, report analysis, and
relevant consultation services.
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Figure 1.4: Diagram about the Social Security Protection Scheme in SOCSO
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Chapter Two
2.0 Case Study: Identification of SOCSO System, Problem, and Suggestions of then The
Solution.
2.1 Introduction
Beginning at 1st September 2016 until 31th December 2016, practical student have go
through Industry Training at Social Security Organisation (SOCSO) in Kota Bharu and
have been part in 4 department in that organisation which are Enforcement Department,
Administration Department, Employer Enforcement Department, Interest Department,
and also customer Services Counter Department. All those department have their own
functions and specific roles to smooth the organisations operations. Every trainer have
gave the chance and expose about the duty or work scope also working field for every
work that gave to the trainer.
The exposure of this working scope it is very helps the trainer to gain some useful
new knowledge, experience and benefits also to us. Along the industry practical training
period around all department in SOCSO, the trainer have gain some new knowledge
and also learn about systems that have been use in all department and trainer also
already have make some analysis for every systems for improve and make some
suggestions to decrease the problem that have faces during using those applications
systems.
The systems that have in SOCSO are like the following:
1. PINTAR System
2. E-Pemulihan System
3. Punch Card System
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2.2 PINTAR SYSTEM
PINTAR System it is the one system that have use the internet which is this
system functioning to check the contributions, employer lists, contributions payment
for employees and to register for new company as well as also to register the
employer and the employee. To use this PINTAR system, just only the SOCSO staffs
can excess by log in it and using the password and words name that already state to
them.
Diagram 2.1: Flow Chart before the Improvement
SOCSO Staffs who have the password and words name can excess the web
site or that system. For log in that system, SOCSO staffs need to inserts theirs own
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password and words name, for the purposes for easier the organization to excess the
system to register employers and employees, for check the contribution for the
employees, for make the payment of contributions, and to check the total of
employees contributions.
In addition, for the example if have the employers want to register their
company at SOCSO, employers need to fill in the form and put together the needs
document in complete. Next, SOCSO staffs will receive those form and will register
that through the PINTAR System. All the information in the form which are Form 1
and Form 2 will be scan and then upload to the PINTAR System. After all the process
key in the information done, then SOCSO staffs will be excess for log out from the
system.
2.2.1 Problem
Among the problem that have been identify in this system which is the
employers hard to check the contributions for their new employee. So that, if
employers need to make the reference which are their employee already make the
contributions in SOCSO or not yet, this will easier for employers in the process of
registering of their employees.
Second problem have been identify, it is employer not afford to check the total
of interest on late payments contributions (ILPC). If, the employers have late make
the payment of contributions, SOCSO will charge the fine which is the interest on late
payments contributions (ILPC).
Next, is the problem that employee cannot to check their status especially for
the total of monthly in SOCSO contributions. If, the total of contributions in SOCSO
not fulfills the qualifications level, employees not qualify to make the any claims.
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Fourth, employers need to register the contributions for every new employees by use
manual method that is fill in Form 2.
2.2.2 Suggestions
Hence that, the existing of those problem the suggestions to improve the
system should be implement by SOCSO to help increase the quality level of
organisation services. Among the suggestions are by create the system for employers
and employees, by serving the registration service for employers and employees
through online, serve the contributions payment service through online and also serve
to check for the total of contributions through online for the employees.
Diagram 2.2: Flow Chart after the Improvement
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Based on diagram 2.2, it have explains that about several steps for
improvement which is has suggest. For those process, by having the added some
improvement from those consumer aspect in online services which are employers.
Before this, users just only limits to SOCSO staffs. The register employer, will be
give the password and words name to excess this services.
Next steps, is to excess by log in the system, employer can check the
contributions, interest the late payment of contributions, and register employers and
employees, and also make a payment through by online. For example, for employer
which needs to fill in all the information about their employees that have need to
register in SOCSO as like as in Form 2, which are include the employer code, number
of employees identification card, employees name, employees birthdate and type of
works that have offer to those employees.
Hence that, after all the information already fill in by complete, employer need
to check and next approve by confirm those application. When all already done sends
those application towards SOCSO by online, that application will need to sends
SOCSO office as the confirmation of registering. Next steps, is by print the
application and then excess to log out from the online services system.
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2.3 E-PEMULIHAN SYSTEM
This E-Pemulihan system is the one of the system that have been use by
organisation to simplify for SOCSO staffs to get the files that have keep in the shelves more
easily and fast. This system are very important to make it easy for all duty staffs to detect the
position of those file whether already long time keep or just use it for urgent. Besides that,
this system also can help to give good services and fulfil the satisfaction for the customers.
For example, the receiver Invalidity Pensions or Permanent Disablement Benefit or the
representative not need to wait for too long to get the equipment thats have provided by
SOCSO. By having this system, the process of findings and getting the files become more
neatly arranged and smoothly.
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Based on the above diagram, it is shows that one move system for the process in
findings and getting the files that have implement in SOCSO Kota Bharu. The beginning is
find the file for current use to get the equipment and necessity stuff things for the receiver
Invalidity Pensions (ILAT) and Permanent Disablement Benefit (HUK) at SOCSO Kota
Bharu are the customers. As usually, customers came to the SOCSO Kota Bharu for make a
claims the apparatus as likes pampers, urine bag, condom, wheelchairs, crutches, hearing
aids, spectacles, callipers, special shoes and others.
Customers or other name Insured Persons will attend and will starts get the services.
When customers already enter the waiting room and press the bell, customers will be serve as
soon as possible by the duty staffs by getting the identification card the receiver pension.
Next process which is SOCSO staffs will get the file as likes as name and identification card.
After file have been found, those SOCSO staffs will take the equipment or necessity stuff or
apparatus based on monthly taken form. Those equipment will give to the receiver or their
representative and then, they go back through main door of SOCSO Kota Bharu.
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2.3.1 Problems
After make the analysis and study the system that have implement by SOCSO
Kota Bharu, have founded that are needs to the improvement for prepare good
services towards customers. Among the problems are like the following:
Problem happen when so many customer attend to get their equipment and apparatus.
Unsmooth in giving the equipment and needs stuff towards customers.
Will exist unsatisfied among customer to get theirs things.
Customers will scramble or compete to get the services.
No have the turn or queue connection in waiting to get the services.
Not good in customer services from the officer effect of the situation not arrange exist
by customer.
Period of time to get theirs stuff become too long.
2.3.2 Suggestions
Because of exist that problems and disadvantages in the E-Pemulihan System,
here there are several suggestions to improve the system must be implement. Example of
the suggestion to restore already have is through by E-Pemulihan System. This is
because, by having the E-Pemulihan it will smoothly the customer to waiting to get the
services. Customer Services Officer also can manage to give the service as good as
provided. Besides that, it is also afford in help to increase satisfaction level of customers
and also can smoothly the process of giving the stuff and equipment towards receiver.
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Second suggestion is prepared the Complain Box of Customer Services in the
waiting room, this because customer can easy to make the choice in value the services
that provide by the SOCSO Officer.
Based on that diagram, it have shown the connection process to get the form
and stuff. First steps, it is customer or Insured Persons or their representative when
come in to the SOCSO Office while waiting, customer needs to press the bell that
have provided by waiting the SOCSO duty staffs coming and serve theirs by taking
receiver identification card whether receiver of Invalidity and Permanent Disablement
Benefit (HUK) . Next, customer are request to wait again in the waiting room.
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In the waiting room, on behalf of SOCSO have provide some reading material
for the customer while waiting the process of taken their equipment and stuff are
smoothly. Next, that SOCSO staff will key in the number of identification card into E-
Pemulihan System to detect the position of theirs file, when that file already detected
staff will take it from the shelf that have disclosure on the computer screen. After
that, equipment and the stuff will be given to the receiver or their representative based
on the monthly taken form that have contains in that files. Duty staffs will take the
equipment and the stuffs in the specifically places and then given it to the
representatives to receiver.
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2.4 PUNCH CARD OR TIME RECORDER USING CARD SYSTEM
Attendance Recorded System for the SOCSO staffs is the one system that have
be attention by SOCSO organization. Attendance recorder is very important for
organization to discipline the staffs. But, sometimes this system have been misuse by
the staffs. The rules that should be follows by all the staffs during time recorder card
are used by any staffs or anybody which is do not deserve to record the attendance for
the others staff. Besides that, attendance recorder for today not just during starts and
finish the working hour but it also have use to record the time for the outside and
inside work during working hour.
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Above diagram have explain about relates to attendance recorder system for
SPCSO organization in Kota Bharu. For the first steps, staffs will come to the office
because the operation hour for this organization from 8.00 a.m. until 4.45 p.m., from
Sunday until Wednesday and from 8.00 a.m. until 4.30 p.m. in Thursday only. Staffs
will coming and record their attendance as soon as arrive at working place.
After that all the staffs will starts their works as usual and for the officers
which are doing the enforcement and investigation, their work more involve the
outside activities which are visits the companies which register with SOCSO and see
the insured persons to solve their investigate about the accident case or others.
The using of the attendance recorder system are really important for them to
record in and out of their working journey as a proving there are attendance for work
on that day. After working hour at 4.45 p.m., staffs will record again to shows that
working already end for that day and return home at 4.45 p.m.
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2.4.1 Problems
After make the observation, and make some analysis the attendance record hour
system in SOCSO, Kota Bharu, trainee have find out that exist some problems as likes
as:
Problem exist when staffs not record if there are going out during working hour and
not record if their come in back.

Staffs not fully use this record system this will difficult to make sure that staffs are
going for outside duty or coming to the office.

SOCSO officer cannot be detect if they in their office or going out for enforcement.
If the attendance recorder are going break down, the attendance will be record by
using attendance form that are write in manual method, so this will happen dishonest
and not ethics act as likes as by jot down the record hour which not right or false time.
2.4.2 Suggestions
As an improvement towards systems that have use by SOCSO, Kota Bharu,
that are several suggestions which have suggests such as to enforce the organisation
rules and take an disciplinary action, use extra attendance verifying through thumb
print system to confirm the attendance and verifying by computer system towards
SOCSO officer who want to doing the enforcement outside of the office area.
Hence that, suggestions and precautionary measure to improve those system
should be implement so that can increase the goodness in using of attendance recorder
of punch card system towards SOCSO officers and staffs in Kota Bharu.
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Based on the diagram above, it is a flow chart for the process to improve the
attendance recorder that have renovate. For the first steps staffs will come to the office and
then the will record the attendance by punch their card to the provided machine and next they
will use the thumb print as a second prove they are already coming to the office at punctual
and right time which is not more than 8.00 a.m.
After that, staffs will starts their daily works and any activities that make the
operation the SOCSO organisation as usual. For the officer who need or must doing a work
outside the office, they need to record their time in and out through time recorder machine
and must thumb print. Thumb print process will involve the computer system, so that those
system will record if any officer which are involve the outside work during office hour. In
addition, this will be easier for the counter officer when make any deal with the customer or
any officer want to deal with those involve officer. After that, when operation time are end at
4.45 p.m., all staffs will record their time out at recorder machine and thumbs up their finger
as sign working hour are over and record for working time are over and then return.
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Chapter Three
3.0 Conclusion
As conclusion, I Nor Shahira Binti Mohd Nasir want to clarify that whole all
of the SOCSO organisation is very disorder, with the daily operation very smoothly
and along I doing my industry training here SOCSO, Kota Bharu, I feel that all those
staffs and officer are really give good cooperation and this organisation is the pack
and interesting framework and also gave me the a chance for career towards general
society and also gave me various and valuable experience. By having this various type
of benefits that have serve towards all the staffs, it is very important to them
understands that the process method in doing any process in application of
compensation, pension and others.
Based on the three systems that have be make analysis, it is very important for
the organisation to improve. But, it is only just a suggestions to improve the working
process for the staffs and will smoothly the daily operation. Besides that, for every
departments which are administrations, enforcement, interest and customer services,
all of those departments are depends on each other in the SOCSO office management
and results of all of departments will together and cooperate to smoothly the operation
and in administration management of SOCSO organisation.
36
SESSION A152 (2016)
3.1 Suggestions for Improvement in Industry Training
After going on the industry training or practical training in the chosen
organisation, here have a suggestions to improve this program. As we know that,
industry training which a compulsory program for all students University Utara
Malaysia as a conditions and qualifications for graduate after finish study. But, this
program must be improve a little bit by add some aspect.
That suggestion which is by added the period time for industry training from 4
months until 6 months. This is because, this time the experience is one of the
important aspect. If the period of time are long than before it will gave more time for
the students to gain their knowledge and some experience. Besides that, industry
organisation should have the conditions for offering industry training students based
on qualifications itself. For example, most of the employer needs most of the students
to go with for the industry training around 6 months at least. Hence that, hope that
University Utara Malaysia will consider this suggestion for this cost especially
Bachelor of International Affairs Management with Honors as likes as other cost at
this university.
37
SESSION A152 (2016)
REFERENCES
Disability: Not A Tragedy Life Changing Stories After Return To Work, (2016), Social
Security Organisation (SOCSO), Jalan Ampang, Kuala Lumpur.
Social Security Protection: Employment Injury Scheme Invalidity Scheme, December 2015,
PERKESO, Jalan Ampang, Kuala Lumpur.
Social Security Principles, (2016), Retrieved on 15 November 2016, from:
http://perkeso.gov.my
Social Security Principles, (2016), Retrieved on 15 November 2016, from:

http://perkeso.image
Wan Nurzuraida Binti Wan Nasri, A Study on Awareness of Employment Towards SOCSO
Contribution to Their Welfare, November 2009: Kota Bharu: Mara University of
Technology.
SESSION A152 (2016)
ATTACHMENTS
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FINAL REPORT UNIVERSITY FOR INDUSTRTY TRAINING AT PERKESO OFFICE IN KELANTAN.

SESSION A152 (2016)

1.1 Student Industrial Training Program

The main objective of the Student Industrial Training Program is to experience

organization so as to promote favourable human relationship. Besides that, it provides

environment. The Student Industrial Training Program also provides a systematic

can understand how Human Resource Development works.

organizational structure, business operation and administrative functions.

responsibility towards society.

1.2 Background of the Organisation

1.2.1 Brief History

Social Security Organisation (SOCSO) or Pertubuhan Keselamatan

Sosial (PERKESO) was established in 1971. Social Security Organisation

government department of the Ministry of Labour and Manpower on 1 st

January 1971. It is entrusted with the administration of two social security

especially into implement Social Security Protection Schemes such as

Employment Injury Scheme and Invalidity Scheme.

The Employment Injury Scheme provides protection for employees

against contingencies, including occupational disease and accidents that occur

while travelling in the course of employment. The Invalidity Scheme, on the

cause. The objective of both schemes is to guarantee cash payment and

benefits in kinds to employees and their dependants in the event of a

The Social Security Scheme was first introduced in the country in

International Labour Organisation (ILO) was conducting a study on social

security. In 1962, a high-level committee was formed to review the study

drafting of the Employees' Social Security Bill, which was subsequently

Social Security Act 1969.

The study by A.N. Ambo contributed significantly to the social security

protection of employees who have contributed much to the growth of national

study under the International Labour Organisation (ILO).Meanwhile, on 1 st

Remuneration System and a new SOCSO Remuneration System was

of Human Resources and organisation under this ministry include SOCSO.

1.2.2 Objectives of Social Security Organisation

To provide social security protection to all employees and their

dependants through social security schemes base on the concept of caring

1.2.3 Vision of Social Security Organisation

1.2.4 Mission of Social Security Organisation

To provide a social security protection to employees and their

dependants through social security schemes and to increase awareness on

1.2.5 Organisation Structure of Malaysia Social Security Organisation

Figure 1.1 Organisation Structure of Malaysia SOCSO

Figure 1.2 Organisation Structure of Socso Office in Kota Bharu, Kelantan

Figure 1.3 Organisation Chart of SOCSO Office in Kota Bharu, Kelantan

1.3 Scope of Work

Human Resources Department it is chief clerk has assigned me to the

Customer Services Department as my background study more into on the

international relations. The Customer Services Department has a crucial task in

ensuring the Governments commitment in connections level. This department also

international, multilateral and bilateral relations. The Customer Services Department

appointed as my supervisor over a period of my internship.

book of that contains of records of document that receives at customer services

directory and work-plan books as references during my internship period. The

secure the welfare of those employees by their employers through SOCSO

1.3.1 Daily Duties

Administrative Assistant in recorded the letter, document or email

received on the personal computer or as a manual (handwriting).

during courtesy call from the representative of any countries is also

the staff include me as a practical student. I would also do an ancillary

1.4 Social Security Organisations Policy

1.4.1 OCCUPATIONAL SAFETY AND HEALTH POLICY

SOCSO has always emphasised occupational safety and health by seeking to

integrate its activities as part of daily work management. Implementation of a

comprehensive Occupational Safety and Health Management System would ensure

1.4.2 ICT SECURITY POLICY