SYLLABUS

MM5004 - (Operations Management)

Young Professional CLASS 56A

January 2017

MASTER OF BUSINESS ADINISTRATION

SCHOOL OF BUSINESS AND MANAGEMENT
INSTITUT TEKNOLOGI BANDUNG
2017

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 Table of Contents
1. Mission of SBM ITB ............................................................................................................................... 3

2. Learning Goals and Objectives of MBA ................................................................................................. 3

3. Course Description ................................................................................................................................ 4

4. Learning Outcomes of Operations Management ................................................................................. 4

5. Reading Material ................................................................................................................................... 5

6. The Course Schedule/ Plan ................................................................................................................... 6

7. Assessment Summary ......................................................................................................................... 11

8. Grading Policy ..................................................................................................................................... 11

9. Course Policy ....................................................................................................................................... 11

10. Lecture(S)/ Facilitator(S) Profile ...................................................................................................... 12

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 1. Mission of SBM ITB
SBM ITB has mission as follows:

To educate students to be innovative leaders with an entrepreneurial mindset and to

develop and disseminate knowledge of business and management for the betterment of
business, government, and society

2. Learning Goals and Objectives of MBA

MBA has learning goals and objectives as on Table 1. Third column shows the LG/LO of
study program attached to courses.

Table 1. Learning Goals and Objectives of MBA CCE

COURSE LG/LO
LEARNING GOAL LEARNING OBJECTIVES
(MM5004)
LG 1: Integrative 1. Identify and analyze central problems of a business case
Thinking 2. Construct multiple perspectives that integrate different factors or
aspects, other related business functions and relevant contextual
information
3. Create recommendation based on the constructed perspectives and

the companys strategic objectives
LG 2: Team work 1. Understand how to collaborate with others
2. Apply the concept of managing conflict to resolve problem in small
group learning environment
3. Demonstrate constructive feedback in small group learning
environment
LG 3: Communication 1. Present information in an organized and concise manner
2. Demonstrate skill to persuade others in persuasive manners
Skills
3. Demonstrate listening skills

LG 4: Ethical 1. Recognize ethical issues in business context

2. Assess the impact of ethical issue toward various stakeholders
Responsibility
3. Systematically analyze the pro and cons of any decisions related to
ethical issues
LG 5: Leadership 1. Demonstrate the propensity to take initiative
2. Bring influence toward other people in her/his team
3. Inspire and empower others by evaluating, analyzing, and providing
critics on how leadership behaviors and characteristics affect
employees and businesses outcomes
4. Demonstrate an ability to manage change
LG 6: Global 1. Identify global issues that may affect the industry (Global Intellectual
Capital)
awareness 2. Develop understanding toward global cultural aspects that affect
business operations

3. Develop business recommendations based on understanding about
the global aspects

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 3. Course Description
Operations management focuses on carefully managing the processes to produce and
distribute products and services. Even when people dont name their activities as part of
operations management, as small businesses do so, but actually they carry out the activities
related much to the term operations management. All activities from managing purchases,
quality control, storage, inventory control, production, and distribution are covered by
operations management. Not only at operational level, it does talks about strategic issues such
as selecting location and capacity planning and tactical issues that address how to efficiently
schedule material and labor within the constraints made in strategic level.

The main goal of operations management is to delivering a firms goods and services in the
most effective manner. A great deal of focus is on efficiency and effectiveness of processes. At
the fundamental level, it deals with getting the day-to-day work done quickly, efficiently,
without errors, and at low cost. And this is a critical responsibility of every manager. Therefore,
for those who want to be a great manager, this course is provided to you.

4. Learning Outcomes of Operations Management

Learning outcomes along with its map to LG/LO of this course can be seen in Table 2.

Table 2. Learning Outcomes of Operations Management

No Learning Outcomes Course LG/LO
1 Students will be able to identify elements of OSCM 1.1
2 Students will be able to identify and analyze critical issues in 1.1
operations and also supply chain management problems
using appropriate tools
3 Student will be able to differentiate the scope of issue (i.e., 6.1
internal versus external problems; local versus global context)
during case discussion and exam
4 Students will be able to integrate several decisions 1.2
particularly on process analysis to solve Kristens Cookies
Co case
5 Students will be able to integrate several decisions 1.2
particularly on quality management to solve Hank Kolb case
6 Students will be able to generally integrate several aspects or 1.2
concepts in operation and SCM with other functions in
management (i.e., marketing, finance, HR, etc) during case

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 No Learning Outcomes Course LG/LO
discussion, homework and exam
7 Student will be able to propose specific operational solutions 1.3
and recommendations during the case discussions, homework
and exam
8 Student will be able to integrate operational solutions and 6.3
recommendations with strategic and tactical (in the global
context) during the case discussions, homework and exam
9 Student will be able to perform a good team work and 2.1
accomplish group assignment during in-class simulation

5. Reading Material
[1] Jacobs, F.R. and Chase, R.B. (2014). Operations and Supply Chain Management, 14th ed.
Global Edition, McGraw-Hill.
[2] Heizer, J and Render, B. (2011). Operations Management, 10th ed, Global Edition, Pearson.

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6. The Course Schedule/ Plan
Table 3 present the class activities that are required to achieve the learning objectives of this course.

Table 3. Weekly Class Activities of Operations Management

Week/ Activities Other Activities/ Notes
Module
1 Topic : Introduction to Operations & Supply Chain Management Case : Donner Co
Sub-topic/ Issue covered : Lecturer: YDL
Thursday,
Introduction to Operations & Supply Chain Management
January
19, 2017 Careers in OSCM
Historical Development of OSCM
Concept of Value, effectiveness, and efficiency
Activity : Lecturing, Class discussion
Learning Outcome : 1
Reading/ References : [1 Ch. 1] [2 Ch. 1]
2 Topic : Strategy and Sustainability + Product and Service Design Homework: To be defined
Sub-topic/ Issue covered :
Thursday, Lecturer: YDL
OSCM strategy
January
26, 2017 Activity-system maps
Productivity
Product and Service Design
Quality function deployment
Economic Analysis of Product Development Projects
Activity : Lecturing, class discussion
Learning Outcome : 2, 3
Reading/ References : [1 Ch. 2 & 3] and [2 Ch. 2 & 5]

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Week/ Activities Other Activities/ Notes
Module
3 Topic : Strategic Capacity Management + Process Analysis Homework: To be defined
Sub-topic/ Issue covered :
Thursday, Lecturer: YDL
Capacity Analysis
February
2, 2017 Decision tree for capacity planning
Activity : Lecturing, class discussion
Learning Outcome : 2
Reading/ References : [1 Ch. 5 & 11] and [2 Ch. 7]
4 Topic : Process Analysis + Waiting Line Analysis Case : Kristens Cookies Co
Sub-topic/ Issue covered : Lecturer: YDL
Thursday,
Waiting line models and examples
February
9, 2017 Approximating customer waiting time
Activity : Lecturing, class discussion
Learning Outcome : 2,4
Reading/ References : [1 Ch. 10] and [2 Module D]
5 Topic : Project Management Case : Campus Wedding A+B
Sub-topic/ Issue covered : Lecturer: YDL
Thursday,
Network Planning Model
February Course LG/LO assessment (2.1)
16, 2017 Project Crashing
Earned Value Management
Activity : Lecturing, class discussion
Learning Outcome : 1, 2, 3
Reading/ References : [1 Ch. 4] and [2 Ch. 3]
6 Guest Lecture
Topic : OSCM in Practices
Thursday,
Learning Outcome : 3

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Week/ Activities Other Activities/ Notes
Module
February
23, 2017

7 MID TERM EXAM Lecturer: YDL

Thursday, Course LG/LO assessment (1.1;

March 2, 1.2; 1.3)
2017

8 Topic : Quality Perspectives + SPC Homework: To be defined

Sub-topic/ Issue covered :
Thursday, Lecturer: AAU
TQM, Dimenstion of Quality, Taguchi, Six-Sigma
March 9,
2017 Control chart
Process Capability
Activity : Lecturing, class discussion
Learning Outcome : 2
Reading/ References : [1 Ch. 12 & 13] and [2 Ch. 6]
9 Topic : Quality Management + Demand Management and Forecasting Case: hank Kolb, Director
Sub-topic/ Issue covered : Quality Assurance
Thursday,
Quantitative method Homework: To be defined
March
16, 2017 Qualitative method
Lecturer: AAU
Activity : Lecturing, class discussion
Learning Outcome : 2,5
Reading/ References : [1 Ch. 18] and [2 Ch. 4]
10 Topic : Sales and Operations Planning Case: Mac Pherson
Sub-topic/ Issue covered : Refrigerator Ltd.
Thursday,

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Week/ Activities Other Activities/ Notes
Module
March Waiting line Homework: To be defined
23, 2017 Applications of waiting line in supermarket
Lecturer: AAU
Activity : Lecturing, class discussion
Learning Outcome : 2
Reading/ References : [1 Ch. 19] and [2 Ch. 13]
11 Topic : Inventory Management Case: HP Deskjet Printer
Sub-topic/ Issue covered : Homework: To be defined
Thursday,
Inventory Control System
March Lecturer: AAU
30, 2017 Inventory Planning and Accuracy
Activity : Lecturing, class discussion Course LG/LO assessment (6.1;
Learning Outcome : 2 6.3)
Reading/ References : [1 Ch. 20] and [2 Ch. 12]
12 Topic : MRP + Linear Programming Homework: To be defined
Sub-topic/ Issue covered :
Thursday, Lecturer: AAU
MRP System
April 6,
2017 Lot Sizing
LP Formulation
Excel Solver
Activity : Lecturing, class discussion
Learning Outcome : 2
Reading/ References : [1 Ch. 21 & App. A] and [2 Ch. 14 & Module B]
13 Company visit Lecturer: AAU
Topic : OSCM in Practices
Thursday,
Learning Outcome : 3
April 13,

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Week/ Activities Other Activities/ Notes
Module
2017

14 FINAL TERM EXAM Lecturer: AAU

Thursday,
April 20,
2017

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7. Assessment Summary
Table 4. Assessment summary and weight of Operations Management
WEIGHTING/ MARKED LEARNING
ASSESSMENT TASK DUE DATE
OUT OF OUTCOMES
Week
Homework 20%/ 100 <1,2,7>
2,3,8,9,10,11,12
Week 1,4,5, 9,
In Class participation 20%/ 100 <3-9>
10, 11
Mid Exam Week 7 30%/ 100 <1,2,7,8>
Final Exam Week 14 30%/ 100 <1-8>

8. Grading Policy
Grading for this course is based on whether or not a students performance meets the
module standards for completion and proficiency in the subject materials.
Grading weight follows Table 4
Student will fail (grade D) when the attendance rate is <80% or find cheating in
class

9. Course Policy
Students are required to bring a laptop every time is present in class, however it can
only be used according to lecturers instruction
Lecturer will not accept delays in the homework submission

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10. Lecture(S)/ Facilitator(S) Profile

Lecturer Profile:
: Yuliani Dwi Lestari, Ph.D (YDL)
1 Name
E-mail : yuliani.dwi@sbm-itb.ac.id
Office : 1st floor SBM ITB Building
Short Profile : Yuliani Dwi Lestari received Master andPh.D in Industrial
Managementof National Taiwan University of Science and
Technology in Taiwan. She earned her bachelor of
engineering in Industrial Engineering at ITS Surabaya. She
teaches operations management courses in
undergraduateand MBA programs in School of Business
and Management ITB. Her research interests are in
business strategy in emerging markets, decision making,
and operations management.
Time and Method of Consultation : By appointment through e-mail or google calendar

2. Name : Akbar Adhiutama Ph.D (AAU)

E-mail : akbar@sbm-itb.ac.id
Office : Room 305 SBM ITB
Short Profile : Akbar Adhiutama is the full time lecturer at School of
Business and Management, Institut Teknologi Bandung,
where he has been since 2006. He received a Ph.D in
Management of Technology from Shibaura Institute of
Technology in Japan. He holds both master degree in
Electrical Engineering and an MBA from Institut Teknologi
Bandung. He also has an Architecture Engineering degree
from Trisakti University. He teaches Operations
Management and other courses at both the
undergraduate level and graduate level at School of
Business and Management, ITB. He also serves as editor in
chief of The Asian Journal of Technology Management. His
research interest includes the operations management
and supply chain management and management of
technology areas.

Time and Method of Consultation : By appointment through e-mail or Google calendar

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