QUESTIONNAIRE 2

For the study of Tourist Destination Competitiveness of India/Singapore

1) Nationality :
2) Gender :
3) Age :
4) Marital Status : Married ( ) Unmarried ( )
5) Occupation : Service ( ) Business ( ) unemployed ( )
Student ( ) Retired ( ) others, then
specify _____
6) Year of visiting India . Singapore ..

7) Purpose of Visit (Tick the suitable column)

India Singapore
Leisure /recreation holidays
Visiting friends and relatives
Business
Others (Please specify).

8) Length of stay of your visit:

India Singapore
Less than 5 days
5-10 days
11-15 days
More than 15 days

9) Type of tour planning :

India Singapore
Self planned
Tour operator/Travel Agent

10) How did you get the idea to visit India and Singapore? (More than 1 answer is
possible)

India Singapore
Travel agency/Tour Operator
Travel guides
Tourism fairs/Exhibition
Tourism Board
Internet
Own experience
Relatives/friends
 Newspaper/magazines
Media (TV, radio)
others (please specify)

11) Write three landmarks of India and Singapore you remember

India Singapore

12) Note: Please rate what you experienced in terms of performance from the following
attributes. Use the rating scale given below:

India Attributes Singapore

Extremely Poor Neutral Good Excellent a.Security and Extremely Poor Neutral Good Excellent
Poor Safety Poor

1. Law and order of

country

2. Safety of luggage

3. Safety of family

4. Safety of females

5. Tourist grievances
redressal( if you
faced)

6. Discipline in the
country

7. Political stability

b.Maintenance
Extremely Poor Neutral Good Excellent and Cleanliness Extremely Poor Neutral Good Excellent
Poor Poor
8. General
cleanliness &
sanitation

9. Clean drinking
water

10. Air, water, noise

pollution
 11. Availability of
Healthy and
hygienic food.

12. Healthy ambience

c.Information and
Extremely Poor Neutral Good Excellent Communication Extremely Poor Neutral Good Excellent
Poor Poor
13. Communication
with local people

14. Visa formalities

15. Mobile phone

Networking
16. Information about
destinations
through websites
d.Infrastructure
Extremely Poor Neutral Good Excellent Extremely Poor Neutral Good Excellent
Poor Poor

17. Airport ambience

18. Air port facilities

19. Road transport

20. Rail transport

21. Infrastructure at
tourist spots
22. Connectivity
to local tourist
places

Very costly fair cheap Very e.Prices Very costly fair cheap Very
costly cheap costly cheap
23. Price of general
commodities

24. Airfare Charges

25. Price of Local

Transport

26. Accommodation
Charges
 27.Food/other
commodity prices at
tourist spots

28. Fee charged to see

tourist spots

29. Tour package for

neighbouring
countries

Extremely Poor Neutral Good Excellent f.Facilities Extremely Poor Neutral Good Excellent
Poor Poor

30.Banking &
financial system

31. Accommodation
Quality

32.Medical facilities in
country

33.Easy availability of
desired Food

Extremely Poor Neutral Good Excellent g.Attractions Extremely Poor Neutral Good Excellent
Poor Poor

34.Shoppers paradise

35.Climate and
weather conditions

36.Attraction of
festivals

37.Historical
Monuments

38.International art
exhibitions

39.Games & Activities

golf, gym, sports,
casino etc
 40.Uniqueness of local
blend of multi-cultural
heritage

41.Nightlife

42. Potential to be
international
destination

43.overall
infrastructural
facilities

h.behaviour of
Extremely Poor Neutral Good Excellent country redidents Extremely Poor Neutral Good Excellent
Poor Poor
44.Behaviour of
government officials

45.Behaviour of
taxi/Auto rickshaw
drivers

46.Friendliness/behavi
our of local people

47.General hospitality

48.Openness in society

49.Level of Education
and training of service
providers at tourist
places

Extremely Poor Neutral Good Excellent i.Factors affecting the Extremely Poor Neutral Good Excellent
Poor Purpose of Visit Poor
50.Natural resources

51.Tourism
infrastructure

52.Accessibility to
tourist spots
 To j.other factors To
Not at all To moderat consi Extremely Not at all To moderate conside Extremely
some e extent derab considera some extent rable considera
extent le ble extent ble
53.Begging &
cheating in the country

54.Terrorism

55.General corruption
level

Extremely Poor Neutral Good Excellent k.Overall Assessment Extremely Poor Neutral Good Excellent
Poor Poor

56.overall experience
about your visit.

13).Specify the level of gap (if any) between the perceived and experienced services in
India/Singapore.
India

Strongly Moderate positive gap No Gap Moderately Strongly negative gap

positive gap negative gap

Singapore

Strongly Moderate positive gap No Gap Moderately Strongly negative gap

positive gap negative gap
14).Would you like to visit again India/Singapore?
India Yes No
Singapore Yes No

15).Would you like to recommend these destinations to your friends?

India Yes No
Singapore Yes No

According to you, what improvements need to be carried out to enhance your level of
satisfaction with India as a tourist destination?

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