Professional Documents
Culture Documents
3-14: List and describe the planning elements that Jill needs to consider in preparing for this new
line of work.
b) Training workers for the night shift so that they are able to operate the machines and know the
PC programs
c) Since labor cost is the major component of the mailing place expenses the company should
buy more machines and train the current employees on the machine rather than hiring ten
temporary employees.
3-15: Describe two options for handling the staffing levels for this new line of work. What issues
and complications are likely to surface with the new amount of work for Jills department?
=> 1) New staff will have to be hired even if there is an option of using the current employees in
order to handle the volumes of work the firm will be facing after three months of starting the new
firm.
2) Easier tasks should be assigned to the newly hired staffs, and the current experienced staff
should be assigned to the new line of work. The other way to handle the volume of work can be
the experienced and the newly hired staffs working side by side.
b) Training and skill level of the newly hired staffs are likely to surface as issue.
c) Maintaining the deadline for production along with the quality of service could be an issue in
the beginning.
3-16: How would you suggest using schedules and budgets in the planning process for the
mailing place?
=> Planning involves defining the goals of an organization. So the planning should involve
strategies for achieving the goals. The employee schedule is a key factor in budgeting. Schedules
will allow the firm to plan the working hours of the employee. This will also help in tracking the
productivity of the firm. And of course budgets must also be included in the planning process to
1. Outline the specific steps Cliff should have taken with Sonja prior to their meeting with Cindy
=> Cliff should have explained to Sonja on what was going on with Cindy in detailed manner in
order to avoid any confusion. I also think Cliff should have told the fact that Cindy was married
to the member of the executive committee and her position was important regardless.
2. As supervisor, what should Cliff have done when it became apparent Sonja was overstepping
=> According to me as a supervisor Cliff should have stopped Sonja when he sensed that Sonja
was overstepping her authority. Cliff should have asked for an explanation from Sonja as well as
Cindy for their such behavior.Cliff should have sat with both of them and try to sort things out
between them.
3. What steps do you believe Heather should take with Sonja? With Cliff? With Cindy?
=> I believe Heather should hear each persons story first on what led to such behavior of Sonja.
Then Heather should gather all those individuals together to sort things out between them.