SHAKILA PARVIN

C/O-Sk Shohorab Hossen

House No:- 08, Road:02
Amtoli,Banani
Dhaka-1213
Cell No-01712999254
E-mail spsatkhira54@yahoo.cm

CAREER OBJECTIVE

Seeking a responsible career opportunity in an organization will be best utilized my learning,

understandings and realizations and where significant contribution to the success of the employer can be
made and career advancement opportunities can be achieved.

EXPERIENCE

Designation:Counselor
Institute:Canada Visa International
Duration:01 June 2016 to Continuing
Responsibility:

Handleing Client Quiry Over the Phone

Managing Client Agreement
Assist to report writing
Attaining Client Meeting
Communication With International & Local Consultants/Exparts & Firms.

Designation: Customer Care Executive

Institute:Genex Infosys Ltd.(The Joint Venture of RobiAxitia in
customer
experience department) Mascot Plaza(Level 4 & 5)Uttara,Dhaka-
1230
Duration:From 04 January-2015 to 30 May 2016
Responsibility:
Managing the daily running of the call center, effective resource
planning and implementing call center strategies and operations
Monitoring customer satisfaction and devises ways for the company to
better serve customers
Carrying out needs assessments, performance reviews and cost/benefit
analysis
Assists representatives in handling disappointed customers
Liaising with supervisors, team leaders and operatives to gather
information and resolve issues
Junior Officer(F/A) from January to June 2011 at Primeasia University
Banani,Dhaka.
Responsibility:
Preparing Students Receipts voucher
Creating Students Journal voucher
Keeping Students data in excel sheet
Students clearance preparation
Students advising entry.

EDUCATIONAL QUALIFICATION

2009-2010 Masters of Arts(M.A) in Bangla

GovtBangla College, Dhaka
2ND Class
National University.
2002-2003 Bachelor of Arts(B.A)Hons in Bangla
SatkhiraGovtCollege,Satkhira
2ND Class
National University.
2001-2002 Higher Secondary Certificate
SafuronnessaMohila College
2ND Division
Humanities, Jessore Board.
1999-2000 Secondary School Certificate
Bankal High School
2ND Division
Humanities,Jessore Board.

SKILLS
Computer Literacy
Operating System:
Windows XP,2007,Windows2000 Server.
Multimedia:
 Macromedia Flash 7/8, Adobe Photoshop 6/7/CS2

Linguistic Proficiency
Bengali (Mother language)
English (Writing and speaking ability).
STRENGTH
Communicative and adaptable.
Timed, Enthusiastic, Achievement oriented, and Quick learner.
Accustomed to work in a group and also individually.
Determined and sincere to work.
CORRICULAM ACTIVITIES
Good inter-personnel communication.
Strong skill in assignment and report writing.
Good command in English in both reading and writing.
PERSONAL PROFILE
Name : ShakilaParvin
Fathers name : SkAbulKashem
Mothers name : AleyaKhatun
Permanent address :Vill+Post-Bankal,Thana+Dist-Satkhira
Date of birth : 31-07-1984
Religion : Islam (Sunni)
Nationality : Bangladeshi (By Birth)
Marital status : Single.
Blood group : B+
Height : 5
REFERENCE
(1)-SkPervesMaraker (2) Dr .A.T.M. Khaliquzzaman
Principal officer Traumatic &Orthopaedic Surgeon
NRB Commercial Bank Limited Samorita Hospital Ltd.
Head office,Dhaka Panthapath,Dhaka
Cell-01711398862 Cell-01911346861
CERTIFICATION

I, the undersigned certify that to the best of my knowledge

and belief, the above mentioned information correctly
describes my qualifications, experiences along with my
personal information.

........................
Signature
Date : 24-01-17