Professional Documents
Culture Documents
TOTAL NO OF PERIODS: 45
CREDITS: 03
UNIT I 12 Periods
QUALITY CONTROL
Introduction Definition of Quality Methods of control chance causes and assignable
causes Seven statistisfial tools problem solving methodology ( PDCA ), seven
management Tools SQC Benefits and limitations, Quality function Quality assurance,
Quality audit, Quality cost, Quality circle, Team of Quality circle Benefits.
UNIT II 12 Periods
CONTROL CHARTS
Theory of Control Charts control chart for variables X & R Chart, Standard deviation
chart Process capability studies Control Chart for attributes, fraction defective and of
defective charts chart sensitivity Control chart for non conformities ( p, np chart, c &
u charts ) problems using SQC tables.
UNIT IV
QUALITY SYSTEMS AND TQM 10 Periods
Quality policy, Quality planning, designing for quality, Manufacturing for quality
Quality philosophies by Deming and Jurang, Crosby & Muller TQM definition,
customer focus, Top Management commitment, Team work, Implementation of TQM,
Concepts of Kaizen, 5S, just in time JIT, Taguchi methods, need for ISO 9000 clauses
of ISO 9000 Implementation Case studies.
Reference Books:-
1. Principles of Quality Control by Jerry banks John Wiley & Sons, 2004
2. Statistical Quality Control by Mahajan DHANPATRAI & SONS New Delhi 2001
3. TQM AND ISO 14000 By Dr. K.C. ARORAS.K. KATARIA & SONS 2000
4. Managing for Total Quality From DEMING TO TAGUCHI AND SPC by N.
LOGOTHETIS Printece Hall Private Ltd., New Delhi 2001
5. Statistical Quality Control by L. Grant Tata Mc Graw Hill 2004
QUALITY MANAGEMENT
Control Charts: Theory of control chart, control chart for variables - Control charts for
mean and range mean and standard deviation. Control chart for attributes - Control charts
for fractions non-conforming (p-charts), number of non-conforming items (np-chart),
number of non-conformities (c-charts), and number of non-conformities per unit (u-
chart), Process capability analysis - Problems using SQC tables.
References:
1. Jerry Banks, Principles of Quality control, John Wiley & Sons. 2004
2. Mahajan, Statistical Quality Control DhanpatRai & Sons, New Delhi 2001.
3. K. C. Jain & A. K. Chitale, Quality Assurance & TQM", Khanna Publishers, New
Delhi. 2006
4. S. M. Sundare Raju, "Total Quality Management", Tata McGraw Hill Publishing Co.
Pvt. Ltd., New Delhi. 2006
5. Statistical Quality Control by L. Grant Tata Mc Graw Hill 2004