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QUALITY MANAGEMENT

TOTAL NO OF PERIODS: 45
CREDITS: 03
UNIT I 12 Periods
QUALITY CONTROL
Introduction Definition of Quality Methods of control chance causes and assignable
causes Seven statistisfial tools problem solving methodology ( PDCA ), seven
management Tools SQC Benefits and limitations, Quality function Quality assurance,
Quality audit, Quality cost, Quality circle, Team of Quality circle Benefits.

UNIT II 12 Periods
CONTROL CHARTS
Theory of Control Charts control chart for variables X & R Chart, Standard deviation
chart Process capability studies Control Chart for attributes, fraction defective and of
defective charts chart sensitivity Control chart for non conformities ( p, np chart, c &
u charts ) problems using SQC tables.

UNIT III 11 Periods


SAMPLING TECHNQUES
Acceptance sampling Fundamental concepts & terms Operation characteristic curves
(OC curves) AQL, LTPD, AOQL sampling plans for single Double Multiple
sampling plan sequential sampling plan Dodge Roming sampling plans Lot by Lot
acceptance sampling by Attributes AQL system for Lot by Lot sampling Acceptance
sampling by variables.

UNIT IV
QUALITY SYSTEMS AND TQM 10 Periods
Quality policy, Quality planning, designing for quality, Manufacturing for quality
Quality philosophies by Deming and Jurang, Crosby & Muller TQM definition,
customer focus, Top Management commitment, Team work, Implementation of TQM,
Concepts of Kaizen, 5S, just in time JIT, Taguchi methods, need for ISO 9000 clauses
of ISO 9000 Implementation Case studies.

Note: Use of S Q C table permitted

Reference Books:-
1. Principles of Quality Control by Jerry banks John Wiley & Sons, 2004
2. Statistical Quality Control by Mahajan DHANPATRAI & SONS New Delhi 2001
3. TQM AND ISO 14000 By Dr. K.C. ARORAS.K. KATARIA & SONS 2000
4. Managing for Total Quality From DEMING TO TAGUCHI AND SPC by N.
LOGOTHETIS Printece Hall Private Ltd., New Delhi 2001
5. Statistical Quality Control by L. Grant Tata Mc Graw Hill 2004
QUALITY MANAGEMENT

NUMBER OF PERIODS: 60 CREDITS: 04

UNIT: 1 (15 Periods)

Quality Concepts :Introduction - quality function, quality costs, quality in production,


design & marketing, quality system, quality control and quality assurance. System audit -
objective of system audit, types of quality audit, product Vs system audit, internal quality
audit & management review - Causes of variations chance and assignable - Quality
circle functions, structure and Implementation.
Tools and techniques - Taguchi & Poka-Yoke technique, Kaizen, PDCA cycle, Flow
diagram, 5 S compaign, 7 QC tools, 7 Management tools and FMEA.

UNIT: 2 (15 Periods)

Control Charts: Theory of control chart, control chart for variables - Control charts for
mean and range mean and standard deviation. Control chart for attributes - Control charts
for fractions non-conforming (p-charts), number of non-conforming items (np-chart),
number of non-conformities (c-charts), and number of non-conformities per unit (u-
chart), Process capability analysis - Problems using SQC tables.

UNIT: 3 (15 Periods)

Sampling Techniques: Acceptance sampling fundamental concepts and terms,


Operating characteristic curves (OC Curves), AQL, LTPD, AOQL - Sampling plan
single, double, multiple & Sequential sampling plan. Dodge Rooming sampling plans, lot
by lot acceptance sampling by attributes, AQL system for Lot by Lot sampling,
Acceptance sampling by variables.

UNIT: 4 (15 Periods)

TQM: Introduction, principles, Essentials of TQM, Organizing for TQM Organizing


for quality implementation, TQM organization structure, employee involvement.
JIT: JIT Production system, KANBAN, JIT techniques such as waste & its
implementation. Total productive maintenance (TPM), push versus pull systems.

References:
1. Jerry Banks, Principles of Quality control, John Wiley & Sons. 2004
2. Mahajan, Statistical Quality Control DhanpatRai & Sons, New Delhi 2001.
3. K. C. Jain & A. K. Chitale, Quality Assurance & TQM", Khanna Publishers, New
Delhi. 2006
4. S. M. Sundare Raju, "Total Quality Management", Tata McGraw Hill Publishing Co.
Pvt. Ltd., New Delhi. 2006
5. Statistical Quality Control by L. Grant Tata Mc Graw Hill 2004

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