PUSAT CITRA UNIVERSITI KEBANGSAAN MALAYSIA

LMCE 2022 WORKPLACE COMMUNICATION II

SEMESTER 1 2016/2017

EMPLOYERS APPROACH ON GRADUATE RECRUITMENT

SUBMITTED TO:

PUAN CHIA LOY KHIM

SET 21

PREPARED BY:

ANNE MARY A/P FRANCIS SINNAPPAR A148020

AIMI SYAHIRAH BINTI MOHD SUHAIMI A147341
KAVEENASVINI A/P CHANDRAN A150057
SITI NORALIZA BINTI MD RASUL A147352
 ACKNOWLEDGEMENT

We would like to extend our sincerest gratitude to our Workplace Communication II lecturer,
Madam Chia Loy Khim for guiding us and giving us motivation in completing this project
throughout numerous consultations.

We would also like to show our gratitude to those who have directly or indirectly helped us in
doing this project. A huge thank you to Puan Wan Masneza, a Senior Manager in Human
Resource Management & Corporate Communication Department of CIMB Bank Berhad, for
being the subject of our interview and thus provided us with the findings for this project. We
would also like to thank our classmates who had generously shared valuable information and
suggestions that had helped us a lot in improving our project.

In addition, our parents and family also deserve our deepest gratitude for helping and
supporting us physically, financially and emotionally. Without your support, we could not
have finished this project in time. We thank all the people that involve directly and indirectly
in completing our project.

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 SUMMARY

In this report, we have dug deeper on the factors of unemployment of graduates in Malaysia
from the employers perspective. An interview session has been done with Puan Wan
Masneza, a Senior Manager in Human Resource Management & Corporate Communication
Department of CIMB Bank Berhad. A set of questions regarding requirements of
employment and skills needed in a graduate by the company has been presented by our group
and answered by Puan Wan Masneza in a face-to-face interview session. The findings of the
interview are analysed and used to come up with a conclusion on whether companies
expectation on fresh graduates are similar with students expectations. Briefly, companies
expect students with a 3.0 CGPA, equipped with hard and soft skills, not necessarily have
working experience and able to sell themselves to the company during interview. Students on
the other hand, presume that an employer requires a CGPA of 3.0 and above, to have a set of
hard and soft skills and to have working experience. The further explanations of these ideas,
expectation and presumptions will be in this report. As future graduates ourselves, this
project will help us in giving the correct information on preparations needed before applying
for jobs and also will give us a wider view of what employers are actually looking at in a
particular candidate.

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TABLE OF CONTENTS

Acknowledgement .................................................................................................................... ii
Summary ..................................................................................................................................iii
Table of Contents .................................................................................................................... iv
1.0 Introduction ........................................................................................................................ 1
1.1 Background ...................................................................................................................... 1
1.2 Research Objectives ......................................................................................................... 3
1.3 Scope ................................................................................................................................ 3
1.4 Methodology .................................................................................................................... 4

2.0 Findings.................................................................................................................................
2.1 Employers Expectation ................................................................................................... 5
2.1.1 Academic Qualifications ........................................................................................... 5
2.1.2 Hard Skills ................................................................................................................. 6
2.1.3 Soft Skills .................................................................................................................. 7
2.1.4 Working Experience .................................................................................................. 8
2.1.5 Criteria of Selection ................................................................................................... 9
2.2 Students Perspectives ........................................................................................................
2.2.1 Academic Qualifications ......................................................................................... 10
2.2.2 Skills ........................................................................................................................ 11
2.2.3 Working Experience ................................................................................................ 12
2.2.4 Criteria of Selection ................................................................................................. 13

3.0 Conclusion ............................................................................................................................

3.1 Academic Qualifications ................................................................................................ 14
3.2 Hard Skills ...................................................................................................................... 14
3.3 Soft Skills ....................................................................................................................... 15
3.4 Working Experience ....................................................................................................... 15
3.5 Criteria of Selection ....................................................................................................... 16
4.0 Recommendation..................................................................................................................
4.1 Academic Qualifications ............................................................................................... 17
4.2 Hard Skills ...................................................................................................................... 17

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 4.3 Soft Skills ....................................................................................................................... 18
4.4 Working Experience ....................................................................................................... 18
4.5 Criteria of Selection ....................................................................................................... 19

References ............................................................................................................................... 20
Appendices ..................................................................................................................................
Appendix A .......................................................................................................................... 21
Appendix B .......................................................................................................................... 22
Appendix C .......................................................................................................................... 26

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1.0 INTRODUCTION

1.1 Background

It is difficult to digest the truth but heres the hard truth, being a university graduate no longer
guarantees fresh graduates a job. As the number of graduates continues to climb each year,
students are facing tough competition amidst a shaky economy. According to Leo (2016),
Every year, over 200,000 students graduate from institutions of higher learning.
Shockingly, 1 out of 4 graduates remain unemployed 6 months after graduation, with the
majority being Degree holders. These graduates make up 35.3% of those who are
unemployed. In an article published in The Star last year, Human Resources Minister Datuk
Seri Richard Riot Jaem told the Dewan Rakyat that between 2010 and 2013, the number of
unemployed graduates had grown from 42,954 to 52, 282. Now, as many as 161,000
graduates or 8.8% of those aged between 20 and 24 are unemployed in Malaysia.

What could be the reasons behind this? According to a survey done by JobStreet.com (2015),
there are top five factors why graduates in Malaysia failed to be employed. Most of the
employers who took part in the survey said that the main reason some graduates are not hired
is they ask for too much. These graduates expected to get a very high wage which is
unrealistic for someone who lacks experience and needs proper training. The second factor is
some graduates find it difficult to communicate well in English. This point is supported by an
article in The Star newspaper written by Aruna (2013) saying that most of the job seekers
have a very basic command of English and not what the employers are expecting which is a
big disadvantage as English is a language of business communication. The third and fourth
reasons would be graduates are too picky in choosing jobs or companies and are lacking
communication skills. Lastly, 59% of the employers who did the survey said that graduates
are not hired due to their poor attitude or character shown during interview session.

Soft skills are the things that are often undervalued by most people especially the students.
They tend to think that employers are looking for their academic result and hard skills only.
However, this is not absolutely true. Employers still look out for certain soft skills in a
candidate other than qualifications. According to a report titled "Leveling Up: How to Win In
the Skills Economy," from PayScale which is a provider of on-demand compensation data
and software, in partnership with Future Workplace, an executive development firm, the

1
percentage of hiring managers who feel that graduates are lacking certain soft skills are more
than those who feel that graduates are lacking hard skills. Looking deeper, 60% of them
agreed that critical thinking or problem-solving skill is lacking in graduates nowadays
making it the most deficient skills in graduates followed by the ability to give attention to
details. Meanwhile, almost 50% of the managers feel that graduates are lacking in
communication skills, leadership skills, and ownership skills.

The poor statistics related to unemployment and poor ratings of graduates by the employers,
show the scenario is getting serious and hence increasing the unemployment rate among fresh
graduates in Malaysia. We are living in a world where a scroll of degree will not promise a
graduate from getting employed and we think the problem behind this has something to do
with skills held by graduates. Hence, we are trying to find out what exactly a company wants
from graduates in order or us to be employed and thus using the knowledge obtained to
improve ourselves.

2
1.2 Research Objectives

1.2.1 To identify the qualifications that employers want from graduates

1.2.2 To know what type of hard skills and soft skills needed by employers
1.2.3 To identify the criteria of selection of employers in hiring a graduate
1.2.4 To identify the importance of working experiences in employers point of view

1.3 Scope

An interview session has been done with Puan Wan Masneza who is a Senior Manager in
Human Resource Management & Corporate Communication Department of CIMB Bank
Berhad on the 2nd of December 2016 and has become the basis of this report. The
questionnaire for the interview focused on the expectation of future employers on graduates
mainly on their skills. To compare the companys and students point of view on this matter,
we made a survey on students perception on company's expectations of graduate. 25 UKM
students from various faculties were involved in this survey. This whole project took us about
three months to complete.

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1.4 Methodology

1.4.1 Internet
An internet research on the statistic of graduates unemployment and factors behind
this unemployment was done before interview session
1.4.2 Structured Open Ended Questionnaire
A structured open ended questionnaires was constructed to be answered by the
company to be interviewed
1.4.3 Interview session
A face-to-face interview has been conducted with Puan Wan Masneza, a Senior
Manager in Human Resource Management & Corporate Communication Department
of CIMB Bank Berhad
1.4.4 Evaluation form
An evaluation form was also given to the interviewee for them to rate the performance
of the students who interviewed them

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2.0 FINDINGS

2.1 Employers Expectation

2.1.1 Academic Qualifications

Academic qualification has many levels. A lower academic qualification enables a person to
work in small ranges of job while a higher one opens a person to a wider opportunity in the
company. Companies look at academic qualification like the Cumulative Grade Point
Average (CGPA) to call a fresh graduate for an interview.

According to the interviewee, their preferred pointer for graduates to be considered for an
interview or to be hired would be a Cumulative Grade Point Average (CGPA) of 3.0. A
pointer of 2.5 will be considered under certain circumstances where there is a particular
department or job that does not require a very high CGPA or experience because the
company has a training programme. The training programme helps graduates to actually learn
and apply a skill for that job. Some companies are willing to take out a cost in order to train
all graduates to ensure a good productivity and efficiency for the company. Although this is
the situation, a pointer of 3.0 does give a good perception to employers about a persons
knowledge and capability.

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2.1.2 Hard Skills

In this current fast paced world and economy not doing so well in Malaysia, companies
wants to hire efficient workforce with the best set of skills to get the job done. Thus the most
required hard skill that a person should have would be computer skills such as being able to
use Microsoft words, excel and PowerPoint as the minimum requirement. Being able to
operate this software with ease and speed would be the best. Other hard skills are also
required based on the type of job attained but companies make it their responsibility to train
their employees first to master a particular set of hard skills.

Moreover, learning an extra language is not a loss. But, the proficiency to speak and
understand well the Malay language and English language are very important among the
fresh graduates. Hiring manager often look for candidates that are well spoken in English
language, since English has become the language of trade, commerce and communication in
this century.

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2.1.3 Soft Skills

Besides having academic qualifications and hard skills as the criteria for interview selection,
having soft skills is another crucial criteria for job selection. Having basic soft skills like
communication skill, teamwork and leadership skill is one the main criteria the hiring
managers look for in fresh graduates. This is because they want the fresh graduates to be
presentable and have confident and they want the fresh graduates to grow with them together
as a team.

Apart from that, due to the low confident level among the fresh graduates during the job
interview has been the main reason why hiring manager rejects a candidate. This is due to the
poor self- description of the fresh graduates on the job they applied for. Apart from that,
candidates are often rejected because they are unable to sell their self which means they are
not well prepared for the interview including not knowing their advantages and
disadvantages. Another reason why candidates are rejected is they are unable to present
themselves well during the job interview.

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2.1.4 Working Experiences

Fresh graduates with no working experience should not be too worried about being
unemployed. Although people these days have been scaring fresh graduates about the
minimum working experiences required by most companies, but there are some companies
that have certain functions or special positions that only require fresh graduates to fill in. This
kind of jobs usually will involve easily-trained tasks. Thus it will be a perfect training ground
for fresh graduates apart from internship which is also considered as a working experience.
This is a place for them to acquire as much knowledge as they can before they are ready to
hold much bigger responsibilities. Having a lot of working experiences does not necessarily
give a plus point to a person if the person changes jobs too frequently about every one or two
years for instance. This is because it will give bad impressions to future employers such as
one is unable to work under pressure, not committed, etc. Therefore, not having working
experience is not too big of a deal but having some experiences may help in a way.

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2.1.5 Criteria of Selection

While there are thousands of resumes to be reviewed by the employer, the quickest way to
eliminate those wrong candidates is by screening their resumes through a specific tools or
aspect. It is a must for every candidate to possess the criteria needed by the company. But the
most vital thing is the candidates academic performance itself. The employer believe that
one who shows a good academic performance is enough to show how tough they can be by
fighting the pressure and hardship they faced off. Employers would not want to hire a
candidate with an F grade in their English Language or getting a low credit in any related
subject especially when applying a job that requires one to deal with other parties. Academic
level also plays a vital role when it comes to the screening section. However, we live in a
country that already produced thousands of students that perform well in academic, so most
companies will put a minimum requirement in the academic level, like a minimum of
Diploma for the candidates to be called for the interview. However, a candidate with bad
grades should not be worried by this because there are a lot of other jobs that can be done by
giving a little training.

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2.2 Students Perception

2.2.1 Academic Qualification

What do you think is a company's

preferred CGPA for graduates to be
considered or to be hired ?
Does not look at CGPA at
0% 12%
all

32% 3.50 and above

56%

3.00 and above

2.00 and above

Figure 1 : Preferred CGPA for Graduates to Be Hired

Among the students who answered the survey that we gave them, 12% of them actually said
that companies does not look at CGPA at all when they want to consider or hire graduates.
On the other hand, no students agreed that the minimum CGPA that companies preferred
from graduates in order to be considered or to be hired is a CGPA of 2.0. 56% of students
said that CGPA of 3.00 will be the minimum while 32% choose a CGPA of 3.50 as its
minimum. From this, we can know that majority of the students do believe and agree that a
CGPA of 3.0 and above would be the most preferred CGPA pointer that companies expect
from them to consider them for an interview or hire a them once they graduate.

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2.2.2 Skills

Which do you think is more

important?

Skills Academic
(hard & achievements
Other
soft (e.g. high
16%
skills) CGPA)
84% 16%

Figure 2 : Importance of Skills

When students in The National University of Malaysia were asked which they think were
more important, Skills or Academic achievements, 84% thinks skills like hard skills & soft
skills are more important while 16% agreed otherwise. From this we can know that majority
of the students thinks that skills such as hard skills and soft skills are more important than a
high CGPA.

What hard/soft skills will a future employer look for in a candidate? Amount
teamwork and collaboration 23
communication skills 23
Language skills 12
problem solving 18
Table 1: Skills Needed in a Graduate

Among the students that took the survey, 23 out of 25 of them said that teamwork,
collaboration and communication skills are among the skills that employers look for in a
candidate that goes for an interview. 12 out of 25 students said that language skills are what
employers look for in a candidate and 12 out of 25 students agree that problem solving is
vital skill that employers look for. Almost all of the respondents agreed that Teamwork,
collaboration and communication skills are among the most important skill that future
employer look for in a graduate.

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2.2.3 Working Experience

Do you think it is a disadvantage for a

candidate to have no working
experience?

No
Yes 48%
52%

Figure 3: Importance of Working Experience

When students were asked whether it is a disadvantage for a candidate to have no working
experience, 52% agreed with the statement while the rest did not agree with it. Majority of
the respondent agreed that it is a disadvantage for a graduate to not have a working
experience.

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2.2.4 Criteria of Selection

What do you think a company look first in

resumes before deciding to call the
candidates for interview?
20%
36% 4%
4% personal qualities
4%
0% academic achievements
About Me
36%
working experience
extra curricular activities
picture displayed

Figure 4 : Important Aspects in Resumes

When resumes are sent to companies, resumes are reviewed and if it is impressive, candidates
will be called for interview. Students that answered our survey questions had to pick among
the few choices that we laid out about what companies look at first in resume before deciding
to call the candidates for interview. At the end of the survey period we identified that 36% of
students said academic achievements would be the main part that companies sees, 20% said
that it is their description about themselves, 36% said that it is about their personal qualities
that attracts employers, while 4 % said that working experience will be look upon first by
employers and another 4% of student said that it is their extra-curricular activities will
capture the employers attention. No students believe that the pictures displayed will the main
criteria that a company will look at when they choose a candidate to come for interview.
Overall, we discovered that majority of the students think that academic achievements and
personal qualities are among the vital thing that a company look first in a resume before
deciding to call the graduate for interview.

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3.0 CONCLUSION

3.1 Academic qualification

According to employers, the most preferred pointer for graduates in order for the company to
consider or hire the graduate would be a CGPA of 3.00 and above. On the other hand, the
survey collected from students states that majority of student agree that the most preferred
pointer for employers to consider them for an interview or to be hired would be a CGPA of
3.00 and above. In the academic qualification scope, both employers and students are on the
same page.

A CGPA pointer of 3.00 is the minimum pointer a student should get in order to be in the safe
zone where that student would at least be considered for an interview and maybe secure a
future position in a particular company. But academic qualification is only the tip of the
iceberg. There is more to a person that companies look into when they hire but to get a
pointer of 3.00 in your degree would definitely be a good start of a bright future.

3.2 Hard Skills

According to employers, hard skills are an important aspect that companies look into when
they want to hire. To have a good education and pointer would be good but if a person does
not have the basic hard skills such as computer skills and language skills it will not look good
for them in their resume. On the other hand, student does agree by 84% that hard skills are
important in contrast to academic qualification alone. 46% of students agree that language is
an important skill as it is a way of communication between two parties. In this we can know
that, employers and students do understand the importance of hard skills when it comes to
workplace practices. Hard skills make sure that jobs are done efficiently and that company
maximizes their profit by working with the least time and the best set of skills like computer
skills and language skills. Companies do provide extra training to make sure that graduates
do have particular set of skills that are required in their job scope to promote efficiency.

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3.3 Soft Skills

Employers would want to hire candidates that have great soft skills and can present
themselves well. Soft skills is one of the important criteria in hiring candidates especially
leadership skills, communication skills and ability to work in team. From the questionnaire,
84% of the students think that skills like hard skills and soft skills are more important which
employer looks for in fresh graduates. Majority students agreed that communication skills
and teamwork are the main soft skills that employer looks for in fresh graduates. Besides that,
about half of the students agreed that problem solving skills are also important for fresh
graduates when they are looking for job. Lastly, fewer students think that language skills are
not so favourite skills that are expected by the employer on the fresh graduates.

As we know, soft skills are the most difficult to master and are not taught well in school.
Almost anyone can learn basic Professionalism and the necessary Work Attitude that are
fundamental to career success. Soft skill are the other hands can take years of practice and
conscious effort as it depends on the individual .The more you can learn about how to be
confident, and influence others by learning the soft skills. Apart from that soft skills can be
used to control how to respond to adverse situations and take proactive action in our best
interest.

3.4 Working Experiences

According to future employer, having no or less working experience should not be graduates
biggest concern because there are still vast opportunities for them. There are a lot of
companies that have fresh graduates programme that reserve the jobs only for fresh
graduates. However, students perception is the opposite. Majority of students considered
having no work experience is a disadvantage. This may be true in a way but in terms of job
opportunities, this perception is not in parallel with what a company really thinks.

15
3.5 Criteria of Selection

We can conclude that the company is really looking at the candidates academic performance
as the most important thing in order to get hired. Only then the other aspects will be looked
at. Based on the survey that we have conducted to the students, we identified that 36% of
students think that academic achievements would be the main part that companies will look
at, and they have the same perception as the company. Meanwhile, students do not consider
extra-curricular activities as an important aspect that a company will look at in a resume.
They believe that companies will pay more attention to other aspects such as academic
achievements and personal qualities. This perception is in line with what companies really
do. However, the company also see other aspects to play a very important role for a candidate
to be seen as a bonus by the employer. After all, all aspects in the resumes will be looked at
by the employers to find the people who can give benefit to their companies or organizations.

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4.0 RECOMMENDATIONS

4.1 Academic Qualifications

In order to be called for interview and then to secure a job, a graduate student should at least
get a CGPA pointer of 3.0 and above. In this way an employer cannot deny this student for
an interview since his or her academic qualification sets an impression that he or she does
have the knowledge and the capability to learn.

4.2 Hard Skills

The hard skills that companies really want would be computer skills, thus all students should
have the basic knowledge when it comes to computer skills such as skills using Microsoft
word, PowerPoint and Excel. A further knowledge in this area would also be recommended
since it is one of the most important hard skills. Having the basic in computer skills will not
be enough if a person is unable to manage it efficiently. Due to that, all students should at
least practice to improve their effectiveness in handling these soft wares. Next, being able to
speak and write in the basic languages like English and the Malay language is a must in
Malaysia. Thus all students must know and learn to master the English and Malay language
in order to secure a job in this current world.

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4.3 Soft Skills

Firstly in order to improve the soft skills, students need to come out from comfort zone, ready
to think out of box. This is because soft skills are one of the main criteria to get a job.
Communication skills, teamwork, and problem solving skills are also the main soft skills
employers look for during the job interview on fresh graduates.

In addition to improve the communication skills, fresh graduates should be brave to speak out
and learn from making mistakes as it is one of the way to build the confidence level. As for
teamwork and problem solving skills, they should get involved in brainstorming session as it
allows them to work together as a team and expand their way of thinking by looking at
different sides of outcomes.

4.4 Working Experiences

Graduates should not be too selective in finding a job and should not look at responsibilities
given to them as a burden. Fresh graduates priority when looking for a job should be to gain
as much knowledge as they can so it is always best to start from the very bottom. Thus it is
highly suggested that graduates can jump from one job function to another when they got the
opportunity in order to acquire numerous experience and knowledge. However, they should
be careful not to get tricked into accepting job offers that will only make them as the
administration support who mainly do the photocopying, making drinks, and other jobs where
they cannot apply their knowledge. Graduates that are having some problems in job hunting
can try registering themselves to recruitment agencies as some companies do not hire fresh
graduates directly.

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4.5 Criteria of Selection

Students should first have a good grip in the academic performance in order to have a good
start in their resumes. It is because most of the employers have their first impression by
looking at the academic performance and the way they screen the candidates as well. They
will simply eliminate those candidates with an unsatisfying result. And these can be done by
studying hard during the college years and have a good result. Next, a student should learn
how to write a good resume in order to impress the employer. Like a neat resume and how
organisable it is. This is because a resume is an opportunity for a student to demonstrate to a
future employer their written communication skills and how they can benefit the company.
However, students also should emphasize on things other than the academic performance
because after all, the employer will definitely looking at all the other aspects in order for
them to hire the right one. So, instead of studying hard, a student should be joining any of the
programs that were held in their college or even out of it.

During an interview, there are a lot of things that could be practiced by the candidates in
order to be all ready to face the future employer. Candidates should present themselves in a
very presentable way and demonstrating their confidence as well. They should do all the little
things like standing straight, making eye contact and the appropriate hand gestures and be
able to give an honest opinion. These little things show the candidates are very confident and
those are the soft skills needed to be shown during an interview. What matters is how
graduates represent themselves during an interview, and whether they are able to build
chemistry with the interviewer for a good first impression.

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REFERENCES

Aruna, P. (2013, May 22). Experts say job seekers still finding the English language a hurdle.
Retrieved from The Star Online: http://www.thestar.com.my/news/nation/2013/05/22/english-
remains-an-obstacle-experts-say-job-seekers-still-finding-the-language-a-hurdle/

Employers: Fresh Graduates Have Unrealistic Expectations. (2015, December 8). Retrieved from
JobStreet.com: http://www.jobstreet.com.my/career-resources/employers-fresh-graduates-
unrealistic-expectations/

Hard Skills. (2016, November 30). Retrieved from Investopedia:

http://www.investopedia.com/terms/h/hard-skills.asp#ixzz4Rrin3DSJ

Leo, M. (2016, January 19). Unemployment in Malaysia. Retrieved September 2016, from
EduAdvisor: https://eduadvisor.my/articles/what-didnt-know-fresh-graduate-unemployment-
malaysia-infographic/

Martin, C. (n.d.). Interview tips: 10 tips to improve interview performance. Retrieved December 3,
2016, from Monster Worldwide Inc.: https://www.monster.com/career-advice/article/boost-
your-interview-iq

Wan Masneza. (2016, December 2). Employers' Approach on Graduates Recruitement. (Anne Mary
a/p Francis Sinnapar, Kaveenasvini a/p Chandran, Siti Noraliza Md Rasul, & Aimi Syahirah
Mohd Suhaimi, Interviewers)

PayScale Inc. (2016). Leveling Up: How to Win In the Skills Economy. Retrieved from
http://www.payscale.com/data-packages/job-skills

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 APPENDIX A
Questionnaire

UNIVERSITI KEBANGSAAN MALAYSIA

PUSAT CITRA UNIVERSITI

LMCE 2022 WORKPLACE COMMUNICATION II

1. Education
a. Academic qualifications
Q1: What is your companys preferred pointer for graduates to be hired or
considered?
2. Skills
a. Hard skills
Q2: What are the specific hard skills that this company requires in graduates?
Q3: Do you think an extra language other than Bahasa Malaysia and English
is an advantage?
b. Soft skills
Q4: Are there any soft skills that this company look for in a candidate?
Q5: How often do this company reject candidates due to poor self-description?
3. Working experience
Q6: Is it a disadvantage for a candidate to have no working experience? What
if they do have experience but is not related to the applied job?
Q7: Do this company consider internship as candidates working experience?
4. Criteria of selection
Q8: From many resumes that entered, how do this company screen for
candidates to be called for interview?
Q9: How do you decide whether a candidate is eligible or not if there are
different opinions from multiple panels?

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