Views No.

15, September 2013

PRODUCT SUPPORT

KHRDC

Komatsu Human Resources Development Center

in the Philippines

Driving in the training center

PRODUCT SUPPORT Views No. 15, September 2013

Train World-Class
final interviews at the end of September. From Human Resources Development System
among approximately 800 applicants, around 16 to In addition to teaching advanced skills, KHRDC also

Filipino Field Engineers

Written by Shinichiro Ono,
Komatsu Human Resources Development Center
20 fresh graduates are accepted and start the training
from November. When the training institute was
established, Komatsu was unsure if capable students
would apply or the dropout rate would be high.
Trainees performance, however, has exceeded
KHRDCs expectations for the past four years.
nurtures competent global businesspersons based on
the keywords of Professional, Ethical Value &
Personality, Communication Skills, Open Mind,
Passion and Global Mind. An overview of its
training courses is indicated below.

Term 1st Stage (6 months) 2nd Stage (6 months) 3rd Stage (3-4 years)

Basic skills Advanced skills Highly advanced skills

Target & &
knowledge knowledge as professional

Venue Philippines Japan Overseas

1 Basic skills and 1 Troubleshooting 1 Discourse by 1 Acquire basic job

knowledge of service top management skills at site
engineer 2 Komatsu strategy of
construction & 2 Understand 2 Overall Service
2 Structure & function mining business PMO*/KMG** Support System at
of construction/mining products site
machines 3 Presentation skills
Contents 3 Product support 3 Acquire CURE to
3 Structure & function 4 Cross-cultural system & CARE knowledge &
of major components training technology methodology through
troubleshooting
4 Driving skills of 5 OJT at distributor 4 Machine data
construction machines and/or jobsite collection & 4 Enhance product
analysis knowledge on
mining
5 Plant tour
5 Experience machine
availability
improvement
and CI activities

* Peoria Manufacturing Operation, Komatsu America Corp.

** Komatsu Mining Germany GmbH

K
omatsu established the Komatsu Human
Resources Development Center (KHRDC),
a training institute to develop mining field
engineers, in June 2008 in Manila, Philippines.
A total of 89 Filipino university graduates who
majored in Mechanical Engineering were employed
over the past five years and 60 persons are currently
taking active roles at mining sites in 18 countries.
Going forward, more than 100 Filipino engineers
will contribute greatly to raising Komatsus product
support capabilities.
Komatsus First Training Institute to
Nurture Global Field Engineers
In 2007, Komatsu decided to independently nurture
top-flight field engineers who are capable of taking
active roles globally to strengthen product support
capabilities in view of significant growth of the min-
ing market anticipated in the near future. The reasons
for setting up the KHRDC in the Philippines were as
follows.
(1) Abundance of excellent engineering personnel
(2) High English language proficiency and excellent
adaptability to different cultures
(3) Outstanding teamwork and good at tasks that Trainees working on engine asse
mbly and disassembly
require manual dexterity
KHRDC System from Recruiting to
Human Resources Development Basic driving les
son
Recruiting Activities
KHRDCs annual recruiting activities kick off by
visiting approximately 20 universities from February
to March to give students an overview of Komatsu
and its product support operations. Written tests are
conducted in Manila and Cebu in June followed by
 OJT in 18 Countries Overseas
Trainees from the first to fourth Batch are now working at respective sites in 18 countries.
Comments received from these trainees are provided herein.

Ronald Palma (1st Batch) from Chile

My experience and training in Komatsu can be considered as a blessing for my
young career. It did not just enhance my skills and knowledge but also mold
my attitude, test my character, build my confidence and strengthen my physical
and mental capabilities.

Carlito Impas Jr. (3rd Batch) from China

Working for Komatsu in China has given me more knowledge of the
impressively large mining machines. An array of Komatsu machines is
available for us to grow familiar with. Being here in China as a member of the
Komatsu team is an experience that I will never forget and am very thankful for.

Lyndonn Dela Rosa (3rd Batch) from South Africa

Being assigned here in South Africa is one of the best opportunities that was
given to me by Komatsu. Working with experts from all around the world on
one of the largest of Komatsu machines, I can say this is a perfect training
ground to be a world-class service engineer.

Social Contribution Activities

for Universities
Emphasis is placed on classroom learning since
equipment for practical training is not sufficient at
universities in the Philippines. For this reason,
KHRDC engages in the following activities.
(1) From 2011, KHRDC accepts 20 university
students majoring in mechanical engineering
each year to provide primarily practical training
for two months.
(2) Komatsu donated one set of engine and
machine tools to Technological University of
the Philippines-Visayas. In conjunction, from
2013 Komatsu is holding one-week on-campus
Komatsu Courses annually regarding the
Structure and Function of Engines.
Komatsu will continue to extend its
cooperation in order to strengthen practical training
at universities. Field trip to Rizal Park as part of student training programs

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