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Home Student Resources Chapter 8: Accommodation Multiple choice questions

Multiple choice questions

Try the following multiple choice questions to test your knowledge of this chapter. Once you have
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This activity contains 10 questions.

In Lashley and Morrison's (2000) definition of three domains of

hospitality, what encompasses the social domain?
Relating to services provided for profit, clearly linked to the economics of the
marketplace
Providing hospitality for relatives in an act of generosity and the social space
in which this occurs.
Providing hospitality for strangers in an act of generosity and the social space
in which this occurs.
The host/guest relationship and fulfilling physiological and psychological needs

In what century were hotels, as we know them today, developed?

Sixteenth Century
Seventeenth Century
Eighteenth Century
Nineteenth Century

By the beginning of the twenty first century the hospitality industry

is estimated to comprise how many hotels?
200,000
300,000
400,000
500,000

An estimated 80% of accommodation establishments have a

capacity of less than how many rooms?

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50
75
100
125

'Paradores' in Spain are examples of what type of accommodation?

Conversion of heritage properties into hotels

Camping
Self-catering
Budget Chain hotels

The 'gite' concept in France is an example of what type of

accommodation?
Hotel
Guesthouse
Self-Catering
Camping

Monte Carlo, Macau and Las Vegas are examples of what types of
destinations?
Natural Attractions
Gaming
Beach Resorts
Historic Destinations

Which of the following is a feature of Medlik and Ingram's (2000)

five features which impact upon the market and the marketing of a
property?
The mix of facilities
Location
The type of service
All of the Above

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The heart of a hospitality business is anticipating and serving

customer needs, in Solnet's (2008) key dimensions of this approach,
what is defined as the service encounter?
A cognitive evaluation of a performance by a service provider

The loyalty of customers relating to repeated visits and recommendations.

The interaction between a guest and a hospitality operation through its

frontline employees
The development of quality management programmers to overtly boost
financial performance through building customer satisfaction and loyalty.

A. Parasuraman, L. Berry, & V. Zeithaml's model to measure service

quality is known as what?
SERVQUAL
SERQUAL
SERVQUAN
SEQUAL

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