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Your Results for: "Multiple choice questions"
Site Title: Essentials of Tourism Summary of Results
Book Title: Essentials of Tourism
70% Correct of 10 Scored items:
Book Author: Cooper 7 Correct: 70%
Location on Student Resources > Chapter 8: 3 Incorrect: 30%
Site: Accommodation > Multiple choice More information about scoring
questions
Date/Time March 8, 2017 at 6:00 PM
Submitted: (UTC/GMT)

In Lashley and Morrison's (2000) definition of three domains of hospitality,

1. what encompasses the social domain?

Your Answer: Providing hospitality for strangers in an act of generosity and

the social space in which this occurs.

In what century were hotels, as we know them today, developed?

2.
Your Answer: Seventeenth Century
Correct Answer: Nineteenth Century

By the beginning of the twenty first century the hospitality industry is

3. estimated to comprise how many hotels?

Your Answer: 300,000

An estimated 80% of accommodation establishments have a capacity of less

4. than how many rooms?

Your Answer: 50

'Paradores' in Spain are examples of what type of accommodation?

5.
Your Answer: (blank)

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The 'gite' concept in France is an example of what type of accommodation?

6.
Your Answer: Hotel
Correct Answer: Self-Catering

Monte Carlo, Macau and Las Vegas are examples of what types of
7. destinations?

Your Answer: Gaming

Which of the following is a feature of Medlik and Ingram's (2000) five

8. features which impact upon the market and the marketing of a property?

Your Answer: All of the Above

The heart of a hospitality business is anticipating and serving customer

9. needs, in Solnet's (2008) key dimensions of this approach, what is defined as
the service encounter?

Your Answer: The interaction between a guest and a hospitality operation

through its frontline employees

A. Parasuraman, L. Berry, & V. Zeithaml's model to measure service quality

10. is known as what?

Your Answer: SERVQUAL

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