TECNlOGO EN GESTIN LOGSTICA

Answer sheet Customer focus

SENA Centro Nacional de Formacin Virtual y a Distancia.

Statutory and regulatory requirements Expectations

Customer Determine Requirements

Needs

To Customer

expectations
Determine

Surveys
By means of

Statutory and
Customer Wants to Communicate To regulatory
Focus Establish
requirements

Transfer Information

Meet requirements

Requirements Expectations Surveys Design Services Search For New Markets

Preferences Location Price Occupation

Customer Needs and Expectations

design products
design services
requirements To satisfy customer's needs
To know customer needs match benefits priorities
expectations search for new markets preferences
standarize products desires
unsatisfy wants
by means of to know location
surveys
occupation
life style
price
others
 TECNlOGO EN GESTIN LOGSTICA
Answer sheet Customer focus
SENA Centro Nacional de Formacin Virtual y a Distancia.

Regulatory Transfer Delivery Environment Safety

Communicate customer requirements

Establish statutory of requirements of quality

regulatory delivery
cost
To enviroment
health
safety
transfer of information financial laws

Actors in the supply chain Construct operating systems

Meeting Requirements

Construct operating systems

of actors in the
To develop customer satisfaction to
supply chain
Achieve goals