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  • At The Areas

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    AIván Sánchez
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    This document appears to be a training exercise for hotel staff. It contains sections asking the participant to [1] role play a conversation between a guest and staff member requesting extra towels, [2] match phrases with their functions such as greetings or offering service, [3] translate phrases to Spanish, and [4] circle words related to their job such as cleaning supplies. The document provides context for improving customer service skills in a hotel setting through interactive exercises.

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    libro hotelera

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    At the Areas

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    This document appears to be a training exercise for hotel staff. It contains sections asking the participant to [1] role play a conversation between a guest and staff member requesting extra towels, [2] match phrases with their functions such as greetings or offering service, [3] translate phrases to Spanish, and [4] circle words related to their job such as cleaning supplies. The document provides context for improving customer service skills in a hotel setting through interactive exercises.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    7 views2 pages

    At The Areas

    Uploaded by

    AIván Sánchez
    This document appears to be a training exercise for hotel staff. It contains sections asking the participant to [1] role play a conversation between a guest and staff member requesting extra towels, [2] match phrases with their functions such as greetings or offering service, [3] translate phrases to Spanish, and [4] circle words related to their job such as cleaning supplies. The document provides context for improving customer service skills in a hotel setting through interactive exercises.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    At the areas, module 1

    FULL NAME:____________________________________________ DATE:________


    POSITION___________________________ no.___________________

    I-. Acomodar el dialogo para recrear una conversacin comn entre un husped y el personal

    Yes, I need an extra towel and a robe ( )

    Good morning, Im Stephen Jones ( )

    What can I do for you today? ( )

    Nice to meet you too ( )

    I need and extra towel and a robe ( )

    Nice to meet you Mr. Jones allow me to introduce myself, Im Sandra and Ill be your maid ( )

    Can you speak slowly please ( )

    Hello, good morning sir, what is your name? ( )

    OK sir, Ill attend that immediately ( )

    II-. Relaciona las siguientes frases con su funcin correspondiente

    1-. Go downstairs
    2-. What can I do for you today?
    3-. Allow me to introduce myself Ask for repetition___________________
    4-. Nice to meet you Offering service ____________________
    5-. Do you mind if Directions_________________________
    6-. Can you speak slowly please? Greetings_________________________
    7-. May I assist you with something? Ask for permition___________________
    8-. Straight ahead
    9-. Would it be a problem if
    10-. Can you show me please?
    (Extra) 11-. May I be of assistance?
    III-. Traduce las siguientes frases al espaol

    How are you this morning _______________________________________________

    Nice to meet you _______________________________________________

    Can you repeat that please? _______________________________________________

    What can I do for you today? _______________________________________________

    Go downstairs _______________________________________________

    IV-. Circula las palabras que tengan relacin con tu trabajo

    PILLOW CUP COMPUTER BOOKS BLEACH

    DISPENSER RAG MIXER SOAP USB

    MOP MIRROR TAP BROOM PAPER

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