(For OfficeXP or later) Sht #:

A1 Form: Customer Query 2

* NB for this form to work properly, makro security must be set to Medium or Low)
** Please note that yellow represent general info while green represent software and blue represent hardware
Customer Logged by Aamir Mehmood Khan
Customer

Customer Ref. No. 207646 Telephone No. 591144923

Details

Department Zain KSA Managed Services Mobile No. 591144923

Date 12/3/2017 Facsimile No.
Time 3/12/1900 0:00 E-Mail Address Aamir.mehmood@sa.zain.com

Contract Information Network Element Identification

Contract Type Product Family Product Group
Contract ID Network Element
(First select the ticket type then the priority below)
Customer Ticket Type / Priority Category
Technical Trouble Hardware
Query Resolution Software
Priority - Major Documentation
Priority - Medium Other
Priority - Minor Project Impl. SLA

Customer Ticket Information (Use Shift+Enter for new line in text fields)
Actual Date of Problem Occurrence 12/3/2017 Actual Time of Problem Occurrence 0:45
Ticket Title Critical Degradation in HSDPA and Voice Drops Repair & Replacement Ticket Problem Description
Customer Ticket Problem Description Site No.
Critical Degradation in HSDPA and Voice Drops.After Reset Site Name
issue resolved.No TXN Issue Module Type
Part No.
Serial No.

Customer Action before Problem Occurrence Customer Action after Problem Occurrence

Logs / Symptom Yes Problem Area

files Attached No System Software
Operational Entity
Permanent
Frequency of
Occurrence Periodical Yes Yes
Reproducible Loss of Charge
Single No No

Attachments (Click in block below, select "Insert" menu -> "Object", then go to "Create from file" tab. Check "Display as Icon" box and browse for file)