Professional Documents
Culture Documents
Partnership
Dear Colleague
I am delighted to be able to offer you the latest copy of our calendar which has been
brought to you in collaboration with our key partners. This aims to deliver a
comprehensive and cohesive offer of learning that has been designed to provide you /
your service with up to date, engaging, versatile and relevant learning opportunities.
Never before has the need to work closely together in seeking innovative and creative
ways of supporting people with care and support needs been so important as the
whole Social Care and Health landscape is shifting towards greater integration.
We hope that you will find this edition of a high quality and would invite you to make
comments on all aspects of your experience in accessing any of content of this
calendar, whether good or bad, as your feedback is always welcome in making a
contribution to further improving what we already have.
Mark Gwynne
Workforce Development and Partnership Manager
Adult and Children Services Workforce Development
Page 1
Page 2
Contents
Page
Introduction............................................................................................... 4
Venues ................................................................................................... 77
Page 3
Introduction
The purpose of the Partnership is to discuss learning and development issues and to
develop and implement a workforce development plan for the Private, Voluntary and
Independent Adult Social Care Workforce.
We are working to ensure that the needs of the sector are met whilst:
This calendar represents the work of the four partners and demonstrates all that is on
offer to providers in Hertfordshire, the majority of which is fully funded.
Page 4
Key Contacts
Adult and Children Services Workforce Development (PVI Partnerships)
Developing the Social Care Workforce in Hertfordshire
Mark Gwynne
Workforce Development and Partnership Manager
Tel: 01438 843544
Email: mark.gwynne@hertfordshire.gov.uk
Twitter: @markygwynne
Robin Clifford
Learning and Development Officer
Tel: 01438 844463
Email: robin.clifford@hertfordshire.gov.uk
Twitter: @RobinWClifford
Kirsty Sandford
Assistant Learning and Development Officer
Tel: 01438 845420
Email: kirsty.sandford@hertfordshire.gov.uk
Website: www.hcftraining.org.uk
Tel: 01707 251351
Email: training@hertscf.org.uk
The following guidelines / procedure outline the requirements that you need to follow when
booking and cancelling a confirmed place on a course.
1. ATTENDANCE
Delegates are required to attend the full course and be fully fit and well to actively participate.
It is not acceptable to arrive late or leave early. It is expected that the Line Manager will
support the delegate in ensuring full attendance. In incidences where full attendance has not
occurred, a charge may be incurred dependent upon how much of the programme has been
missed.
Delegates who arrive late may be turned away. Adult and Children Services Workforce
Development will report any instances of this to the delegates line manager. Delegates will be
required to sign an attendance sheet on arrival for each of the days the course is run.
There will be occasions where delegates may need to be substituted at short notice. Please
notify Adult and Children Services Workforce Development as soon as possible confirming
details of the replacement delegate, the department will then confirm if the change is possible.
2. NON ATTENDANCE
It is the responsibility of a delegates line manager to notify Adult and Children Services
Workforce Development that a delegate is no longer able to attend the course. Notice must be
given within 5 working days of the first day of the course.
The Line manager can make contact with the department in the following manner:
1. Telephone contact with a member of the PVI Partnership team (Mark Gwynne, Robin
Clifford) followed up by an email confirming cancelation to
pvi.learning@hertfordshire.gov.uk
2. Emailing pvi.learning@hertfordshire.gov.uk giving full details of the reason for
cancelation, the date and name of the course and the delegates name and contact
details.
If a delegate does not attend and their line manager has not contacted the department under
the above criteria to cancel the delegates place, then the PVI Employer will be charged.
Non-attendance and cancellation of places without adequate notice will be charged back to the
PVI Employer as follows:
Non attendance without 5 working days notice will be charged at a rate of 50 for
each full day or 25 for each half day course, per delegate.
In the event of inadequate notice being given, exceptional circumstances and ill health
will be considered and upon further investigation charges may be rescinded at the
discretion of the Adult and Children Service Workforce Development (PVI Partnership)
department.
Page 6
Health and
Community
Services
(HCS)
Learning and
Development
Page 7
Page 8
Page 9
PHR005A
LEARNING & DEVELOPMENT
Event Booking Form (External Applicants)
User Guidance Notes
EVENT DETAILS
Event Title
Last Name
Company name
House
Post Code
name/number
Street
Town/City County
Telephone Fax
number number
Email Address
Notification of Non Attendance
Please note that by submitting an application for this course, you have accepted the terms
of the Charges for Non Attendance on Courses policy.
Please contact pvi.learning@hertfordshire.gov.uk if you require a copy of this policy.
Page 10
Briefly Describe Your Role
Please tick () if you require any of the following to HCC is committed to sustaining the
ensure you can play a full part and learn on the environment by encouraging car sharing.
programme. To aid this process we can provide some
basic details, which can be used to organise
Disabled parking space your own arrangements to car share.
Wheelchair access
Sign language interpreter If you are willing to car share, please
Lip Speaker complete the following:
Induction loop
Information on tape Tell us where you are travelling from:
Information in Braille
Helper attending
Any other requirements, please specify:
Please provide a contact number that you
would be happy for us to share with others
(if different from your telephone number
given above)
Internal External
Page 11
How To Book On
A Course
Health & Community Services
Course Booking Details
Please complete a booking form for each course you wish to attend and
return to:
Email: pvi.learning@hertfordshire.gov.uk
Before applying for a course, you should obtain authorisation from your
manager.
If we are able to place you on your requested course, you will receive a
confirmation of your booking well in advance of the course date
If you have not received a confirmation from us within 10 days of the start
date, please contact us
If there are insufficient bookings 6 weeks prior to a course date then the
event will be cancelled and delegates will be notified. All attempts to rebook
delegates onto a suitable alternative date will be made.
***Please note that the term All Staff listed in the target group refers to every
employee of an organisation, irrespective of position, job role or grade. The
term does not refer just to direct care workers or managers but encompasses
all employees within an organisation, including support staff.***
Page 12
Calendar Courses Index
Page
Condition Specific Courses
Autism: Introduction to Autistic Spectrum Conditions 17
Chronic Obstructive Pulmonary Disease (COPD) 18
Diabetes Awareness 19
Dysphagia 20
Life After Stroke 21
Dementia Courses
Dementia Awareness 25
Learning Disability and Dementia 26
Dementia: Person Centred Approaches 27
Dementia: Communication Skills 28
Positive Interventions in Dementia Care 29
The Dementia Environment 30
Epilepsy
Epilepsy and the Administration of Rectal Diazepam / Buccal Midazolam -
33
Introduction
Epilepsy and the Administration of Rectal Diazepam / Buccal Midazolam -
34
Refresher
Page 13
Page
Leadership and Management Courses
Develop Professional Supervision Practice 47
Equality, Diversity and Inclusion for Managers 48
Fundamentals of Management 49
Health and Safety - Managers Responsibilities 50
Leadership in Dementia Care 51
Moving and Handling - Managers Responsibilities 52
Risk Assessment for Managers 53
Safe Administration of Medication Managers Workshop 54
Safeguarding Adults for Managers 55
Safeguarding Courses
Mental Capacity Act and Deprivation of Liberty Safeguards - combined course 63
Safeguarding Adults Level 1 (formerly Basic Awareness) 64
Safeguarding Adults Level 1 Refresher 65
Page 14
Page 15
Condition
Specific Courses
Page 16
CONDITION SPECIFIC
COURSES AT A GLANCE
(by date & area)
(For venue details & course descriptions, please see following pages)
Course title Apr 16 May 16 June 16 Jul 16 Aug 16 Sept 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17
th th th
th 18 th 10 th 14
Introduction to Autistic 24 20 17
Spectrum Conditions Hemel Hemel Hemel
Stevenage Stevenage Stevenage
Hempstead Hempstead Hempstead
th
Chronic Obstructive rd 11
Pulmonary Disease 3
Hemel
(COPD) AM or PM Stevenage
Hempstead
th st
17 rd 1 th
Diabetes Awareness 23 7
Hemel Hemel
Stevenage Stevenage
Hempstead Hempstead
th th
6 th 7
Dysphagia AM or PM 4
Hemel Hemel
Stevenage
Hempstead Hempstead
th
th 16
28
Life After Stroke Stevenage
Hemel
Hempstead
Page 17
Autism: Introduction to Autistic
Spectrum Conditions
Course Aim:
Learning Outcomes
This session will also include a presentation: My Story from the perspective
of a trainer (one of our 3 trainers who are experts by experience) and a
question and answer session with our expert by experience and a parent
/carer from our team
Target Group: All staff, volunteers, family carers, direct employers and their
PAs working with people with Autism
Duration: 1 day
Date: Venue:
th
24 May 2016 Robertson House, Stevenage
18th July 2016 Apsley 2, Hemel Hempstead
20th September 2016 Robertson House, Stevenage
10th November 2016 Apsley 2, Hemel Hempstead
17th January 2017 Robertson House, Stevenage
14th March 2017 Apsley 2, Hemel Hempstead
Page 18
Chronic Obstructive Pulmonary Disease (COPD)
Course Aim:
This course is designed to promote an understanding of COPD which will give staff
the knowledge required to support the individuals they are working with to manage
their COPD.
Course Content
What is COPD?
Types of COPD
Basic anatomy in relation to COPD
The function of the lungs
Statistics
Symptoms
Triggers for exacerbations
Methods used to diagnose
Treatments available
Management and self-management options
Assessment
Learning Outcomes
After attending this course, learners will be able to:
Contribute to monitoring the health of individuals affected by health
conditions
State what COPD means
Name types of COPD
Identify basic anatomy in relation to COPD
State the function of the lungs
Identify statistics
List COPD symptoms
List triggers for exacerbations
State methods of diagnosis
List treatments available
Identify management and self-management option
Duration: 3 hours - AM or PM
Date: Venue:
rd
3 August 2016 AM (10:00 13:00) Robertson House, Stevenage
rd
3 August 2016 PM (13:30 16:30) Robertson House, Stevenage
th
11 January 2017 AM (10:00 13:00) Apsley 2, Hemel Hempstead
th
11 January 2017 PM (13:30 16:30) Apsley 2, Hemel Hempstead
To book please send a booking form to:
Adult and Children Workforce Development
SFAR204, Farnham House, Six Hills Way, Stevenage, Herts, SG1 2FQ
Fax: 01438 843432, Email: pvi.learning@hertfordshire.gov.uk
Page 19
Diabetes Awareness
Course Aim:
For participants to increase their knowledge of diabetes, its treatment, and the care
required for people with diabetes
Learning Outcomes:
Identify and meet the needs of individual participants in terms of what they
want to know about diabetes, non-specific medical/clinical
Understand the different types of diabetes and why they occur
Understand the personal care needs of people with diabetes
Understand the practicalities of the day to day activities undertaken by people
with diabetes
Have a raised awareness of dietary recommendations for people with
diabetes and how to optimise their food intake
Identify when blood glucose monitoring will be useful
Be able to identify and appropriately treat hypoglycaemia
Target Group: All staff, volunteers, family carers, direct employers and
their PAs working with people with diabetes.
Duration: 1 day
Date: Venue:
17th June 2016 Apsley 2, Hemel Hempstead
23rd September 2016 Robertson House, Stevenage
1st December 2016 Apsley 2, Hemel Hempstead
7th February 2017 Robertson House, Stevenage
Page 20
Dysphagia
Course Aim:
Course Content
What is Dysphagia
The risks arising from lack of appropriate dysphagia management
Multi-disciplinary assessments and team working
Care planning and following professional recommendations
Planning and preparation of meals, including following dietary needs
Equipment and sitting positions to support comfortable and safe eating
First aid response
Learning Outcomes:
After attending this course, learners will be able to:
Target Group: All staff, volunteers, family carers, direct employers and
their PAs who work with people with Dysphagia
Duration: 3 hours AM or PM
Date: Venue:
th
6 July 2016 AM (10:00 13:00) Apsley 2, Hemel Hempstead
6th July 2016 PM (13:00 16:30) Apsley 2, Hemel Hempstead
4th October 2016 (10:00 13:00) Robertson House, Stevenage
4th October 2016 (13:00 16:30) Robertson House, Stevenage
7th February 2017 (10:00 13:00) Apsley 2, Hemel Hempstead
7th February 2017 (13:00 16:30) Apsley 2, Hemel Hempstead
Page 21
Life After Stroke
Course aim
Learning Outcomes
Date: Venue:
th
28 September 2016 Robertson House, Stevenage
Page 22
Page 23
Dementia
Courses
Page 24
DEMENTIA
COURSES AT A GLANCE
(by date & area)
(For venue details & course descriptions, please see following pages)
Course title Apr 16 May 16 June 16 Jul 16 Aug 16 Sept 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17
th th
20 th 19
Dementia: 29
Awareness Hemel Hemel
Stevenage
Hempstead Hempstead
th
th 8
Learning Disability 4
and Dementia Hemel
Stevenage
Hempstead
nd nd
22 th 22
Dementia: Person 11
Centred Approaches Hemel Hemel
Stevenage
Hempstead Hempstead
th th
8 th 8
Dementia: 30
Communication Skills Hemel Hemel
Stevenage
Hempstead Hempstead
th
Positive 14
Interventions in Hemel
Dementia Care Hempstead
st
21 th
The Dementia 16
Environment Hemel
Stevenage
Hempstead
Page 25
Dementia: Awareness
(supports units DEM 201/301)
Course Outcomes
By the end of the course candidate will be able to:
State the different types and prevalence rates of dementia.
State the key functions of the brain that are affected by dementia
Describe the risk factors for the most common causes of dementia
State common sign and symptoms
Describe ways to support an individual to access a timely diagnosis
Outline both the medical and social models of dementia
State other factors which can cause confusion / memory problems.
Recognise how poor environments can make symptoms appear more
pronounced
Identify how individual behaviours and perceptions of dementia can
impact on the quality of care.
Describe how different individuals may experience living with dementia
depending on age, type of dementia, and level of ability and disability
Duration: 1 day
Date: Venue:
th
20 May 2016 Apsley 2, Hemel Hempstead
29th September 2016 Robertson House, Stevenage
19th January 2017 Apsley 2, Hemel Hempstead
Page 26
Learning Disability and Dementia
(alternative option to Dementia Awareness for LD Services)
This session will look at the current prevalence rates of individuals with a
learning disability and dementia. It covers the basic anatomy and physiology
of the brain and how this impacts on symptoms. The types and risk factors of
dementia are explored alongside the process of diagnosis.
This session will also include some discussion on medical and social models
of care. Participants will be given the opportunity to explore the range of these
behaviours and explore the impact this has on the individual from a psycho-
social perspective. Participants will be encouraged to explore why these
practices occur in their setting, looking specifically at the drivers for this.
Course Outcomes
By the end of the course candidate will be able to:
State the prevalence rates and the risk factors of dementia for those
with a learning disability
State the key functions of the brain that are affected by dementia, and
describe how this might differ to the non LD population
Describe the importance of early diagnosis
State common signs and symptoms and the difficulty with diagnosis for
people with a learning disability
Outline both the medical and social models of dementia
State other factors which can cause confusion / memory problems
Describe how poor environments can make symptoms appear more
pronounced
Identify how individual behaviours and perceptions of dementia can
impact on the quality of care
Duration: 1 day
Date: Venue:
th
4 August 2016 Robertson House, Stevenage
8th February 2017 Apsley 2, Hemel Hempstead
Page 27
Dementia: Person Centred Approaches
(supports unit DEM 202)
This course discusses how wellbeing can be influenced in dementia care
services through proactive person centred planning. A psychological
framework is introduced and is explored in terms of ways this can hinder or
support the experience of individuals living with dementia. The course covers
a number of person centred planning tools and explores how these can be
utilised in different services.
This course is supported with a guest speaker; a family carer. This includes
how to work with carers to ensure best outcomes for the individual.
Course Outcomes
By the end of the course candidate will be able to:
Duration: 1 day
Date: Venue:
nd
22 June 2016 Apsley 2, Hemel Hempstead
11th October 2016 Robertson House, Stevenage
22nd February 2017 Apsley 2, Hemel Hempstead
Page 28
Dementia: Communication Skills
(supports unit DEM 205)
The course provides a basic over view of how internal and external factors
influence communication in an individual with dementia. This session provides
a range of communication tools to enable the candidates to work in creative
ways to respond flexibly to the changing needs of the individual with
dementia. This course also looks at specific communication problems such as
dealing with different realities and challenging behaviour as communication.
Course Outcomes
By the end of the course candidate will be able to:
Duration: 1 day
Date: Venue:
th
8 July 2016 Apsley 2, Hemel Hempstead
30th November 2016 Robertson House, Stevenage
8th March 2017 Apsley 2, Hemel Hempstead
Page 29
Positive Interventions in Dementia Care
This course introduces participants to some of the main non-medical
interventions used in dementia care, as well as the theory underpinning these.
The course aims to encourage participants to consider dementia care from a
holistic perspective, where non-medical interventions can be used alongside
more traditional approaches to improve quality of life. The main therapies
covered in the session are cognitive stimulation therapy, music therapy and
sensory therapies.
Course Outcomes
By the end of the course candidate will be able to:
Duration: 1 day
Date: Venue:
th
14 September 2016 Apsley 2, Hemel Hempstead
Page 30
The Dementia Environment
This course provides an introduction to dementia friendly environments. It
includes how changes to the brain and sensory skills impact on the way a
person navigates the environment. Participants are given an opportunity to
engage in a simulated activity to enhance their understanding of the
challenges that individuals living with dementia face. Audit tools are
introduced, which can be used in services to identify ways in which their
services can be improved. A basic introduction to the types of assistive
technologies available for people with dementia is also covered.
Course Outcomes
By the end of the course candidate will be able to:
Duration: 1 day
Date: Venue:
st
21 October 2016 Apsley 2, Hemel Hempstead
16th February 2017 Robertson House, Stevenage
Page 31
Epilepsy
Courses
Page 32
EPILEPSY
COURSES AT A GLANCE
(by date & area)
(For venue details & course descriptions, please see following pages)
Course title Apr 16 May 16 June 16 Jul 16 Aug 16 Sept 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17
Epilepsy Awareness
st th th th th th
and the Administration th 31 th 26 th 29 th 24 th 24 th 30
of Rectal Diazepam / 27 24 25 25 15 28
Hemel Hemel Hemel Hemel Hemel Hemel
Buccal Midazolam: Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage
Hempstead Hempstead Hempstead Hempstead Hempstead Hempstead
Introduction
Page 33
Epilepsy Awareness and the Administration of
Rectal Diazepam / Buccal Midazolam: Introduction
Course Aim:
The course is designed to provide delegates with an understanding of Epilepsy, seizure
types and the risks associated with this condition. Delegates will receive theoretical
information on the Administration of Buccal Midazolam and Rectal Diazepam and be given
the opportunity to practice the administration of rescue medication using an anatomical
model and role play.
Learning Outcomes:
By the end of the course delegates will be able to:
Develop an understanding of different seizure types, current terminology, record
keeping and epilepsy care.
An understanding of risk assessment in relation to epilepsy management.
Develop an appreciation of the psychosocial implications of a diagnosis of epilepsy.
Developed an understanding of the theory and best practice principles for Rectal
Diazepam/Buccal Midazolam relevant to protocols/guidelines/JEC
Opportunity to perform the practical skills of the administration of Rectal Diazepam
and Buccal Midazolam using an anatomical model.
Target Group: All care/support staff that work with people with learning disabilities
who have epilepsy where the use of Rectal Diazepam or Buccal
Midazolam is prescribed
Duration: 1 day
Date: Venue:
th
27 April 2016 Robertson House, Stevenage
st
31 May 2016 Apsley 2, Hemel Hempstead
th
24 June 2016 Robertson House, Stevenage
th
26 July 2016 Apsley 2, Hemel Hempstead
25th August 2016 Robertson House, Stevenage
th
29 September 2016 Apsley 2, Hemel Hempstead
th
25 October 2016 Robertson House, Stevenage
th
24 November 2016 Apsley 2, Hemel Hempstead
th
15 December 2016 Robertson House, Stevenage
th
24 January 2017 Apsley 2, Hemel Hempstead
th
28 February 2017 Robertson House, Stevenage
th
30 March 2017 Apsley 2, Hemel Hempstead
Page 34
Epilepsy and the Administration of
Rectal Diazepam / Buccal Midazolam: Refresher
Course Aim:
The course is designed to provide delegates with an update on new developments and refresh
skills in the management and treatment of epilepsy. The course is a 2 year refresher course as
recommended by the Joint Epilepsy Council.
Learning Outcomes:
By the end of the course delegates will be able to:
Refresh understanding/knowledge of the different seizure types and current terminology
in epilepsy.
Develop a greater understanding of risk assessment/health and safety information
appropriate to working environments in relation to epilepsy care plans and
management.
To discuss and explore the psychosocial implications of a diagnosis of epilepsy.
To refresh and explore understanding of the theory and best practice principles for
Rectal Diazepam/Buccal Midazolam relevant to protocols/guidelines/JEC.
Opportunity to perform the practical skills of the administration of Rectal Diazepam and
Buccal Midazolam using an anatomical model.
Target Group: All care/support staff that work with people with learning disabilities who
have epilepsy where the use of Rectal Diazepam/ Buccal Midazolam is
prescribed. Delegates should have attended a Hertfordshire Epilepsy
Introduction course before registering for this refresher course.
Duration: day (this course replaces the previous full day refresher)
Date: Venue:
th
12 May 2016 Robertson House, Stevenage
th
28 June 2016 Apsley 2, Hemel Hempstead
th
20 July 2016 Robertson House, Stevenage
23rd August 2016 Apsley 2, Hemel Hempstead
th
13 September 2016 Robertson House, Stevenage
th
27 October 2016 Apsley 2, Hemel Hempstead
th
29 November 2016 Robertson House, Stevenage
th
8 December 2016 Apsley 2, Hemel Hempstead
th
18 January 2017 Robertson House, Stevenage
th
16 February 2017 Apsley 2, Hemel Hempstead
th
16 March 2017 Robertson House, Stevenage
Page 35
Health and Safety
Courses
Page 36
HEALTH AND SAFETY
COURSES AT A GLANCE
(by date & area)
(For venue details & course descriptions, please see following pages)
Course title Apr 16 May 16 June 16 Jul 16 Aug 16 Sept 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17
th th th th th th th th th th rd th
Basic Fire Safety 26 26 27 26 25 28 25 29 15 25 23 28
Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage
th th th th th th th nd th th th th
Basic First Aid 6 9 9 5 11 8 5 2 5 10 9 8
Awareness Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage
st
th 1
Food Hygiene 14
Awareness AM or PM Hemel
Stevenage
Hempstead
th
nd 7 th
Food and Nutrition 2 6
Hemel
Stevenage Stevenage
Hempstead
nd nd
Infection Control in 2 th 2
Health and Social 8
Hemel Hemel
Care AM & PM Stevenage
Hempstead Hempstead
Moving and Handling - th th th rd th th
Module 1: Basic Back 4 5 5 3 24 14
Awareness Hatfield Hatfield Hatfield Hatfield Hatfield Hatfield
Page 37
Basic Fire Safety
Course Aim:
To raise awareness of basic fire safety and improve safe working procedures.
Learning Outcomes:
Duration: 3 hours
Date: Venue:
th
26 April 2016 Longfield Fire and Rescue, Stevenage
26th May 2016 Longfield Fire and Rescue, Stevenage
27th June 2016 Longfield Fire and Rescue, Stevenage
26th July 2016 Longfield Fire and Rescue, Stevenage
25th August 2016 Longfield Fire and Rescue, Stevenage
28th September 2016 Longfield Fire and Rescue, Stevenage
25th October 2016 Longfield Fire and Rescue, Stevenage
29th November 2016 Longfield Fire and Rescue, Stevenage
15th December 2016 Longfield Fire and Rescue, Stevenage
25th January 2017 Longfield Fire and Rescue, Stevenage
23rd February 2017 Longfield Fire and Rescue, Stevenage
28th March 2017 Longfield Fire and Rescue, Stevenage
Please Note:
Due to the practical nature of this training, participants are advised to wear
suitable, loose and comfortable clothing. e.g. Trousers and flat soled shoes.
Page 38
Basic First Aid Awareness
Course Aim:
Learning Outcomes:
Understand how to deal with first aid incidents and how to summon
assistance
Understand the principles of Airways, Breathing and Circulation (ABC);
Be able to recognise and deal with shock symptoms
Recognise types of wounds and bleeding
Be able to demonstrate an understanding of resuscitation procedures.
Duration: 3 hours
Date: Venue:
6th April 2016 Longfield Fire and Rescue, Stevenage
9th May 2016 Longfield Fire and Rescue, Stevenage
9th June 2016 Longfield Fire and Rescue, Stevenage
5th July 2016 Longfield Fire and Rescue, Stevenage
11th August 2016 Longfield Fire and Rescue, Stevenage
8th September 2016 Longfield Fire and Rescue, Stevenage
5th October 2016 Longfield Fire and Rescue, Stevenage
2nd November 2016 Longfield Fire and Rescue, Stevenage
5th December 2016 Longfield Fire and Rescue, Stevenage
10th January 2017 Longfield Fire and Rescue, Stevenage
9th February 2017 Longfield Fire and Rescue, Stevenage
8th March 2017 Longfield Fire and Rescue, Stevenage
Please Note:
Due to the practical nature of this training, participants are advised to wear
suitable, loose and comfortable clothing, e.g. Trousers and flat soled shoes.
Page 39
Food Hygiene Awareness
Course Aim:
To develop an understanding of the importance of Food Hygiene.
Course Content:
Legislation, policies and procedures
Food poisoning
Vulnerable groups
Bacteria and germs
Food preparation
Food storage
Hygiene
Learning Outcomes:
After attending this course, learners will:
Duration: 3 hours - AM or PM
Date: Venue:
th
14 July 2016 AM (10:00 13:00) Robertson House, Stevenage
14th July 2016 PM (13:30 16:30) Robertson House, Stevenage
1st December 2016 AM (10:00 13:00) Apsley 2, Hemel Hempstead
1st December 2016 PM (13:30 16:30) Apsley 2, Hemel Hempstead
Page 40
Food and Nutrition
Course Aim:
Course Content
What is nutrition
Understanding the role of nutrients, protein, carbohydrates, vitamins
and other essentials on the body.
Malnutrition- sign and symptoms
Diagnosis of malnutrition
Treatment for malnutrition
Documentation
Encouraging individuals to eat and drink
Safe handling and preparation of food
Communication, choices, dignity and rights
The dignity challenge
CQC standards and how to meet these
Learning Outcomes:
Duration: 1 day
Date: Venue:
2nd June 2016 Robertson House, Stevenage
7th September 2016 Apsley 2, Hemel Hempstead
6th January 2017 Robertson House, Stevenage
Page 41
Infection Control in Health and Social Care
Course Aim:
To introduce delegates to national and local policies in relation to infection control.
Course Content:
Legislation in Relation to Infection Control
Universal Procedures
Chain of Infection and Transmission
Dangerous Substances
Disposal of Clinical Waste
Accident Reporting
Reporting of Infectious Diseases
Risk Assessments
Employer and Employee Responsibilities
Learning Outcomes:
Target Group: All staff, volunteers, family carers, direct employers and their
PAs
Duration: 3 hours AM or PM
Date: Venue:
2nd August 2016 AM (10:00 13:00) Apsley 2, Hemel Hempstead
2nd August 2016 PM (13:30 16:30) Apsley 2, Hemel Hempstead
8th November 2016 AM (10:00 13:00) Robertson House, Stevenage
8th November 2016 PM (13:30 16:30) Robertson House, Stevenage
2nd March 2017 AM (10:00 13:00) Apsley 2, Hemel Hempstead
2nd March 2017 PM (13:30 16:30) Apsley 2, Hemel Hempstead
Page 42
Moving and Handling: Basic Back Awareness
Course Aim:
To enable staff to understand the importance of posture, back care and safe
working practice in the moving and handling of objects.
Learning Outcomes:
Duration: 3 hours
Date: Venue:
4th May 2016 HCS Workforce Development Suite, Hatfield
5th July 2016 HCS Workforce Development Suite, Hatfield
5th September 2016 HCS Workforce Development Suite, Hatfield
3rd November 2016 HCS Workforce Development Suite, Hatfield
24th January 2017 HCS Workforce Development Suite, Hatfield
14th March 2017 HCS Workforce Development Suite, Hatfield
Page 43
Moving and Handling Modules 2 & 3
Combined Basic and Complex Load Assessment
Course Aims:
To introduce experienced staff to problems, techniques and strategies for moving and
handling people with non-complex mobility problems (Day 1) and complex mobility
problems (Day 2).
To attend this course you must have previously completed a Basic Back
Awareness course, a People-Handling course and have a minimum 12-15months
experience in an active Moving and Handling practitioners role.
Learning Outcomes:
Day 1:
Be able to understand a Moving and Handling Risk Assessment using the agreed
protocol and relevant documentation
Be able to advise clients, carers and care workers on how to position and safely
transfer clients with non complex mobility problems
Be aware of what moves are not considered to be good practice
Be familiar with and using small moving and handling equipment
Day 2:
Explore and consider complex moving and handling needs and a variety of equipment
that is used
Discuss service user considerations e.g. non-compliance, spasms and pain and
discuss the moving and handling of people with complex levels of disability.
Experience using hoists, turntables and other equipment
Identify times where more specialised advice is needed and understand how to access
this
Having practised completing relevant forms
Target Group: All staff, volunteers, family carers, direct employers and their
PAs who move people or commission services for people
with moving and handling needs and/or staff who prescribe
complex moving and handling equipment.
Duration: 2 days
Date: Venue:
th th
29 & 30 June 2016 HCS Workforce Development Suite, Hatfield
25th & 26th January 2017 HCS Workforce Development Suite, Hatfield
Page 44
Page 45
Leadership and
Management
Page 46
LEADERSHIP AND MANAGEMENT
COURSES AT A GLANCE
(by date & area)
(For venue details & course descriptions, please see following pages)
Course title Apr 16 May 16 June 16 Jul 16 Aug 16 Sept 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17
th st th
9 th 1 rd 30 th
Develop Professional 19 3 6
Supervision Practice Hemel Hemel Hemel
Stevenage Stevenage Stevenage
Hempstead Hempstead Hempstead
nd
th 2 th
Equality, Diversity and 10 14
Inclusion for Managers Hemel
Stevenage Stevenage
Hempstead
th th th th
th th 26 & 27 th th 14 & 15
Fundamentals of 6 &7 10 & 11
Management Hemel Hemel
Stevenage Stevenage
Hempstead Hempstead
th
Health and Safety: th 4 rd
Managers 20 23
Hemel
Responsibilities Stevenage Stevenage
Hempstead
nd
22 th
Leadership in 25
Dementia Care Hemel
Stevenage
Hempstead
Page 47
Develop Professional Supervision Practice
Course Aim:
Course Content:
Understand the principles, scope and purpose of supervision
The role of the supervisor
The performance management cycle
Performance indicators and measuring practice
Establishing the relationship
Structuring sessions & supervision content
Setting and reviewing targets and objectives
Effective feedback
Reflection
Policies and procedures
Learning Outcomes:
After attending this course, learners will be able to:
Understand the purpose of professional supervision
Understand how the principles of professional supervisfion can be used
to inform performance management
Be able to undertake the preparation for professional supervision with
supervisees
Be able to provide professional supervision
Be able to evaluate own practice when conducting professional
supervision
Duration: 1 day
Date: Venue:
9th May 2016 Apsley 2, Hemel Hempstead
19th July 2016 Robertson House, Stevenage
1st September 2016 Apsley 2, Hemel Hempstead
3rd November 2016 Robertson House, Stevenage
30th January 2017 Apsley 2, Hemel Hempstead
6th March 2017 Robertson House, Stevenage
To book please send a booking form to:
Adult and Children Workforce Development
SFAR204, Farnham House, Six Hills Way, Stevenage, Herts, SG1 2FQ
Fax: 01438 843432, Email: pvi.learning@hertfordshire.gov.uk
Page 48
Equality, Diversity and Inclusion for Managers
Course Aim:
Course Content:
Learning Outcomes:
Duration: 1 day
Date: Venue:
10th June 2016 Robertson House, Stevenage
2nd November 2016 Apsley 2, Hemel Hempstead
14th February 2017 Robertson House, Stevenage
Page 49
Fundamentals of Management
Course Aim:
For practicing or potential first line managers to develop a good all round
knowledge of leadership and management and understand how to motivate
and manage teams and individuals.
Course Content
Learning Outcomes
After attending this course, delegates will be able to:
Duration: 2 days
Date: Venue:
th th
6 & 7 June 2016 Robertson House, Stevenage
26th & 27th September 2016 Apsley 2, Hemel Hempstead
10th & 11th January 2017 Robertson House, Stevenage
14th & 15th March 2017 Apsley 2, Hemel Hempstead
Page 50
Health and Safety
- Managers Responsibilities
Course Aim:
Learning Outcomes:
Duration: 1 day
Date: Venue:
th
20 June 2016 Robertson House, Stevenage
4th October 2016 Apsley 2, Hemel Hempstead
23rd February 2017 Robertson House, Stevenage
Page 50
Leadership in Dementia Care
The main aim of the course is to provide managers with a definitive vision of
what person centred care is within their organisation. The course introduces
areas of best practice and current areas of research. The course incorporates
the development of a knowledge management strategy for dementia care.
Course Outcomes
By the end of the course candidate will be able to:
Duration: 1 day
Date: Venue:
nd
22 July 2016 Apsley 2, Hemel Hempstead
25th January 2017 Robertson House, Stevenage
Page 52
Moving and Handling:
Managers Responsibilities
Course Aim:
Learning Outcomes:
Recognise the legal framework including Health and Safety At Work Act
1974 Manual Handling Regulations 1992
Consider the causes and incidents of back injury and how this relates to
staff absenteeism
State moving and handling protocol and its implications
Explain the process and importance of recording staff moving and
handling training needs
Duration: day
Date: Venue:
24th June 2016 HCS Workforce Development Suite, Hatfield
21st November 2016 HCS Workforce Development Suite, Hatfield
Please Note:
Page 53
Risk Assessing for Managers
This course has been designed for those who have responsibility for Health and Safety
and Risk Management and looks at the balance of Health and safety and Positive Risk
Taking.
Course Content
Health and Safety Legislation
How to comply
5 steps to risk assessment
Assessing potential risks
Records and reports
Evaluating health, safety and risk management policies
Links between risk taking, responsibility, empowerment and social inclusion
Positive person-centred approach to risk assessment
Balancing choice with own and others health and safety
Handling conflict
Recording decisions
Learning Outcomes:
Duration: 1 day
Date: Venue:
16th May 2016 Robertson House, Stevenage
3rd August 2016 Apsley 2, Hemel Hempstead
12th December 2016 Robertson House, Stevenage
20th February 2017 Apsley 2, Hemel Hempstead
Page 54
Safe Administration of Medication
Managers Workshop
Course Aim:
Learning Outcomes:
Duration: 1 day
Date: Venue:
9th June 2016 Apsley 2, Hemel Hempstead
26th September 2016 Robertson House, Stevenage
17th January 2017 Apsley 2, Hemel Hempstead
Please note:
You should also use the Skills for Care Knowledge Set on Medication as a
learning tool locally in your unit after attending this training. This course refers
to this knowledge set as part of the course content.
Page 55
Safeguarding Adults for Managers
The course will enable participants to understand key policy changes up to and
including The Care Act 2014. This will include determining how the 6 key principles of
safeguarding impact on their services. The training includes how to respond to
incidences of abuse, at a strategic level, and explores what measures a service can
take to prevent abuse. The participants will consider a range of safeguarding strategies
that ensure individuals remain at the centre of their decision making. This course is
suitable for managers and senior managers.
Course Outcomes
State the political journey from Human Rights to The Care Act with emphasis
on the Mental Capacity Act
Outline The Care Act and Statutory Guidance definition of abuse and aims of
safeguarding, including the ten types of abuse
Identify the 6 key principles a strategy for prevention and proactive measures
Explain the differences between the concepts of safeguarding and protection
Identify associated crimes
Describe how enquiry, and investigations take place
Explain how to ensure staff record and respond to abuse appropriately
Describe the role of the Safeguarding Board
Duration: 1 day
Date: Venue:
rd
3 May 2016 Apsley 2, Hemel Hempstead
7th July 2016 Robertson House, Stevenage
8th September 2016 Robertson House, Stevenage
9th November 2016 Apsley 2, Hemel Hempstead
11th January 2017 Apsley 2, Hemel Hempstead
8th March 2017 Robertson House, Stevenage
Page 56
Page 57
Safe
Administration of
Medication
Page 58
SAFE ADMINISTRATION OF MEDICATION
COURSES AT A GLANCE
(by date & area)
(For venue details & course descriptions, please see following pages)
Course title Apr 16 May 16 June 16 Jul 16 Aug 16 Sept 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17
th th th th
Safe 4 th 25 th 15 th 7 th
Administration of 6 5 11 29
Hemel Hemel Hemel Hemel
Medication Stevenage Stevenage Stevenage Stevenage
Hempstead Hempstead Hempstead Hempstead
Safe th th
th 4 th 10
Administration of 5 5
Medication - Hemel Hemel
Stevenage Stevenage
Refresher Hempstead Hempstead
Page 59
Safe Administration of Medication
Course Aim:
Learning Outcomes:
Understand the process by which medicines are prescribed, dispensed
and obtained by the individual and your role within this as a member of
staff
Understand the roles and boundaries of all workers with regard to the
safe handling of medication
Understand the importance of recording and safe keeping of accurate
records linked to administration of medication polices
Have obtained an overview and understanding of the legislation and
guidance that controls the prescribing, dispensing, administration,
storage and disposal of medication
Duration: 1 day
Date: Venue:
th
4 May 2016 Apsley 2, Hemel Hempstead
th
6 June 2016 Robertson House, Stevenage
th
25 July 2016 Apsley 2, Hemel Hempstead
5th September 2016 Robertson House, Stevenage
15th November 2016 Apsley 2, Hemel Hempstead
11th January 2017 Robertson House, Stevenage
7th February 2017 Apsley 2, Hemel Hempstead
29th March 2017 Robertson House, Stevenage
Please note:
You should also use the Skills for Care Knowledge Set on Medication as a
learning tool locally in your unit after attending this training. This course refers
to this knowledge set as part of the course content
Page 60
Safe Administration of Medication Refresher
Course Aim:
Learning Outcomes:
Duration: 3 hours
Date: Venue:
5th May 2016 Robertson House, Stevenage
4th July 2016 Apsley 2, Hemel Hempstead
5th October 2016 Robertson House, Stevenage
10th January 2017 Apsley 2, Hemel Hempstead
Please note:
You should also use the Skills for Care Knowledge Set on Medication as a
learning tool locally in your unit after attending this training. This course refers
to this knowledge set as part of the course content.
Page 61
Safeguarding
Courses
Page 62
SAFEGUARDING COURSES AT A GLANCE
(by date & area)
(For venue details & course descriptions, please see following pages)
Course title Apr 16 May 16 June 16 Jul 16 Aug 16 Sept 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17
th st rd th
Mental Capacity Act 26 th 21 th 3 st 15 th
and Deprivation of 9 15 21 7
Hemel Hemel Hemel Hemel
Liberty Safeguards Stevenage Stevenage Stevenage Stevenage
Hempstead Hempstead Hempstead Hempstead
th th th th th th rd
24 8 5 8 10 6 3
th
st 27 Stevenage th Stevenage Hemel Stevenage th Hemel Stevenage Hemel
Safeguarding Adults 1 19 6
Basic Awareness Hemel Stevenage
Stevenage th Stevenage th th th st th th
Hempstead 29 28 27 28 31 24 30
Hemel Hemel Stevenage Hemel Stevenage Hemel Stevenage
th st th
Safeguarding Adults 6 th th h 21 7
16 7 19
Basic Awareness Hemel Stevenage Stevenage
Hemel Hemel
Refresher Stevenage Hempstead
Hempstead Hempstead
Page 63
Mental Capacity Act and Deprivation of Liberty
Safeguards - Combined Course
Course Aim:
To increase participants understanding of the Mental Capacity Act 2005 and the
DoLS process including understanding changes made following the Supreme
Court ruling in the Cheshire West case.
Learning Outcomes:
Duration: 3 hours
Date: Venue:
26th May 2016 Apsley 2, Hemel Hempstead
9th June 2016 Robertson House, Stevenage
21st July 2016 Apsley 2, Hemel Hempstead
15th September 2016 Robertson House, Stevenage
3rd October 2016 Apsley 2, Hemel Hempstead
21st November 2016 Robertson House, Stevenage
15th February 2017 Apsley 2, Hemel Hempstead
7th March 2017 Robertson House, Stevenage
Page 64
Safeguarding Adults Basic Awareness
Course Aim:
This one day course will give participants a basic understanding of Safeguarding Adults at Risk and
their role and responsibilities within this.
Learning Outcomes:
At the end of the training you will:
Be able to define abuse and identify an adult at risk.
Be able to identify that an adult is being abused or exploited.
Know what to do and who to talk to if you have a concern.
Have knowledge of Hertfordshires whistle blowing policy.
Be clear about your roles and responsibilities.
Know about the legal framework within which to operate as it applies to you under the
multi agency policy and procedures.
Have knowledge of HCC multi- agency policy and understand your role and
responsibilities in relation to this policy.
Target Group All staff, volunteers, family carers, direct employers and their PAs working in social
care who have not attended a Safeguarding Adults course within the last two years
If you have attended within the last two year please book the half day
refresher course
Time 09:30 - 16:30
Duration 1 day
Date: Venue:
st
1 April 2016 Robertson House, Stevenage
27th May 2016 Apsley 2, Hemel Hempstead
24th June 2016 Robertson House, Stevenage
29th June 2016 Apsley 2, Hemel Hempstead
19th July 2016 Robertson House, Stevenage
8th September 2016 Robertson House, Stevenage
28th September 2016 Apsley 2, Hemel Hempstead
5th October 2016 Apsley 2, Hemel Hempstead
27th October 2016 Robertson House, Stevenage
8th November 2016 Robertson House, Stevenage
28th November 2016 Apsley 2, Hemel Hempstead
6th December 2016 Robertson House, Stevenage
10th January 2017 Apsley 2, Hemel Hempstead
31st January 2017 Robertson House, Stevenage
6th February 2017 Robertson House, Stevenage
27th February 2017 Apsley 2, Hemel Hempstead
3rd March 2017 Apsley 2, Hemel Hempstead
30th March 2017 Robertson House, Stevenage
Page 65
Safeguarding Adults Basic Awareness Refresher
Who is it for?
All staff who attended the one-day Safeguarding Adult Level 1 course two or less
years ago and who would like to update their knowledge.
Course Aim:
This half day course will give participants a refresher including any updates of on
Safeguarding Adults at Risk and their role and responsibilities within this.
Learning Outcomes
At the end of the training you will have:
Had an update on legislation within which you operate as it applies to you under
Hertfordshire County Council multi-agency policy and procedures.
Worked through case studies to refresh your knowledge and skills in policy and
procedure around safeguarding adults at risk.
Target Group All staff who have attended the one-day training
course in awareness two or less years ago and who
would like to update their knowledge.
Date: Venue:
6th May 2016 Apsley 2, Hemel Hempstead
16th June 2016 Robertson House, Stevenage
7th July 2016 Robertson House, Stevenage
19th October 2016 Robertson House, Stevenage
21st November 2016 Apsley 2, Hemel Hempstead
7th February 2017 Apsley 2, Hemel Hempstead
24th April 2017 Robertson House, Stevenage
Page 66
Page 67
Working with
People with a
Learning Disability
Page 68
WORKING WITH PEOPLE WITH LEARNING DISABILITIES
COURSES AT A GLANCE
(by date & area)
Course title Apr 16 May 16 June 16 Jul 16 Aug 16 Sept 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17
th st
10 th 21
Introduction to Learning 15
Disabilities Hemel Hemel
Stevenage
Hempstead Hempstead
th
11
Living with Risk Hemel
Hempstead
th nd th th
Managing Challenging 26 th 22 28 th th 20 th
Behaviour for LD - 11 11 18 7
Hemel Hemel Hemel Hemel
Module 1 Theory Hatfield Stevenage Hatfield Stevenage
Hempstead Hempstead Hempstead Hempstead
th th th th th th
Managing Challenging th th rd th 8 &9 th th rd th 14 & 15 th th th th th th th th 7 &8 th th
Behaviour for LD - 12 & 13 3 &4 5 &6 3 &4 4 &5 9 & 10 14 & 15 9 & 10 14 & 15
Hemel Hemel Hemel
Stevenage Hatfield Stevenage Hatfield Stevenage Hatfield Hatfield Stevenage Stevenage
Module 2 Breakaway Hempstead Hempstead Hempstead
th rd th st
Managing Challenging 20 th 23 th st 29 th th th th 21 st
Behaviour for LD - 25 19 31 18 16 6 17 21
Hemel Hemel Hemel Hemel
Breakaway Refresher Hatfield Stevenage Hatfield Stevenage Hatfield Stevenage Hatfield Stevenage
Hempstead Hempstead Hempstead Hempstead
th th
Supporting People with 13 & 14 st nd
Learning Disabilities & 21 & 22
Hemel
Mental Health issues Stevenage
Hempstead
th th
Supporting People with 11 & 12 th th
Profound & Multiple 8 &9
Hemel
Learning Disabilities Stevenage
Hempstead
Page 69
Introduction to Learning Disabilities
Course Aim:
Learning Outcomes:
To understand definition of learning disability
To be aware of prevalence and continuum of learning disability
To consider the impact of learning disability on opportunities and quality
of life
To consider techniques for good communication and person centred
practice
Duration: 1 day
Date: Venue:
th
10 June 2016 Apsley 2, Hemel Hempstead
15th November 2016 Robertson House, Stevenage
21st February 2017 Apsley 2, Hemel Hempstead
Page 70
Living with Risk; Risk Assessment & Risk
Management within Learning Disabilities Services
Course Aim:
To develop an understanding of the meaning of risk and the central role that it
plays in our lives.
Learning Outcomes:
Duration: 1 day
Date: Venue:
th
11 October 2016 Apsley 2, Hemel Hempstead
Page 71
Managing Challenging Behaviour
Module 1 - Theory
Course Aims:
Learning Outcomes:
Duration: 1 day
Date: Venue:
th
26 April 2016 Apsley 2, Hemel Hempstead
11th May 2016 HCS Workforce Development Suite, Hatfield
22nd June 2016 Apsley 2, Hemel Hempstead
28th September 2016 Apsley 2, Hemel Hempstead
11th October 2016 Robertson House, Stevenage
18th January 2017 HCS Workforce Development Suite, Hatfield
20th February 2017 Apsley 2, Hemel Hempstead
7th March 2017 Robertson House, Stevenage
Page 72
Managing Challenging Behaviour
Module 2 - Breakaway
Course Aim:
To provide staff with physical and practical skills to keep themselves and others
safe from harm.
Learning Outcomes:
Develop physical skills to break away safely from an individual who has
made physical contact, recognised by The General Services Association
Understand de-escalation and diffusion techniques
Gain an overview of Health & Community Services Policy and Procedure
for the Management of Challenging Behaviour
Gain an understanding of the Legal framework
Understand the importance of recording and reporting incidents accurately
Know what support systems are in place in Health & Community Services
to support staff working with individuals whose behaviour can be
challenging.
Know how to complete a Risk Assessment & Behaviour Management Plan
Duration: 2 days
Date: Venue:
th th
12 & 13 April 2016 Robertson House, Stevenage
3rd & 4th May 2016 HCS Workforce Development Suite, Hatfield
8th & 9th June 2016 Apsley 2, Hemel Hempstead
5th & 6th July 2016 Robertson House, Stevenage
3rd & 4th August 2016 HCS Workforce Development Suite, Hatfield
14th & 15th September 2016 Apsley 2, Hemel Hempstead
4th & 5th October 2016 Robertson House, Stevenage
9th & 10th November 2016 HCS Workforce Development Suite, Hatfield
14th & 15th December 2016 HCS Workforce Development Suite, Hatfield
9th & 10th January 2017 Robertson House, Stevenage
7th & 8th February 2017 Apsley 2, Hemel Hempstead
14th & 15th March 2017 Robertson House, Stevenage
Please Note:
You must have completed Health & Community Services Challenging Behaviour
Theory Course before completing this module.
To book please send a booking form to:
Adult and Children Workforce Development
SFAR204, Farnham House, Six Hills Way, Stevenage, Herts, SG1 2FQ
Fax: 01438 843432, Email: pvi.learning@hertfordshire.gov.uk
Page 73
Managing Challenging Behaviour
Breakaway - Refresher
Course Aim:
Target Group: All staff working with people who challenge who have
completed the 2 day Breakaway Course within the past
15 months
Duration: 1 day
Date: Venue:
20th April 2016 Apsley 2, Hemel Hempstead
25th May 2016 HCS Workforce Development Suite, Hatfield
23rd June 2016 Apsley 2, Hemel Hempstead
19th July 2016 Robertson House, Stevenage
31st August 2016 HCS Workforce Development Suite, Hatfield
29th September 2016 Apsley 2, Hemel Hempstead
18th October 2016 Robertson House, Stevenage
16th November 2016 HCS Workforce Development Suite, Hatfield
6th December 2016 Robertson House, Stevenage
17th January 2017 HCS Workforce Development Suite, Hatfield
21st February 2017 Apsley 2, Hemel Hempstead
21st March 2017 Robertson House, Stevenage
To book please send a booking form to:
Adult and Children Workforce Development
SFAR204, Farnham House, Six Hills Way, Stevenage, Herts, SG1 2FQ
Fax: 01438 843432, Email: pvi.learning@hertfordshire.gov.uk
Page 74
Supporting People with Learning Disabilities
and Mental Health Issues
Course Aim:
To explore and understand the support needed for people with learning
disabilities and mental health issues
Learning Outcomes:
Duration: 2 days
Date: Venue:
th th
13 & 14 June 2016 Apsley 2, Hemel Hempstead
21st & 22nd November 2016 Robertson House, Stevenage
Page 75
Supporting People with Profound and
Multiple Learning Disabilities
Course Aim:
Learning Outcomes:
Duration: 2 days
Date: Venue:
th th
11 & 12 July 2016 Apsley 2, Hemel Hempstead
8th & 9th February 2017 Robertson House, Stevenage
Page 76
:
Venues
Page 77
Venues
Page 78
Apsley 1 and 2
Hemel Hempstead
Apsley 1 and 2,- Brindley Way Apsley - Hemel Hempstead Herts - HP3 9BF
From the M25: Exit at Junction 20 of the M25 Motorway. At the roundabout take
the exit for Kings Langley A4251 and continue straight ahead through Kings Langley
towards Hemel Hempstead. At the traffic lights just before the railway bridge, continue
straight following the Hemel Hempstead signs past the Red Lion Pub on your right. At
the next mini roundabout turn right, Apsley 1 is on your left.
Page 79
Business Technology Centre
Stevenage
By Train
When you come from Stevenage Station foyer turn right and continue until you are
walking down the long ramp beside the railway line into Argyle Way. At the far end of
Argyle Way (approx 5 min), walk down the steps and through the pedestrian underpass
under Gunnels Wood Road and turn right into Bessemer. The Business and Technology
Centre (BTC) is the first building on the right hand side
Page 80
HCPA Office
HCPA Office
Attimore Barns,
Ridgeway,
Welwyn Garden City,
Herts.
AL7 2AD
HCPA Offices
To Stanborough Park / To A1(M) Junction 6
A1(M) Junction 4
Page 81
HCS Workforce Development Suite
Hatfield
Hatfield
Station
The HCS Workforce Development Suite is above the Register Office on St Albans
Road East, Hatfield. All Visitors should use the entrance on the left-hand side of
the front of the building and not the side entrance
Page 82
Hertfordshire Fire & Rescue Longfield
Stevenage
Page 83
Robertson House - Hertfordshire Development Centre
Stevenage
Robertson House is located on Six Hills Way, just off Gunnels Wood
Road, Stevenage and is served by mainline train routes, an extensive bus
service and off-road cycle paths, as well as being adjacent to the A1M
motorway.
There is a dedicated parking area for HDC delegates within easy walking
distance of the Stevenage Campus.
Page 84
Directions to Hertfordshire Development Centre at Robertson House
By train
Stevenage Train Station is about 800 metres from the base and has regular trains to
London from Peterborough. It also serves many Hertfordshire destinations.
The mainline railway station runs regular services to Londons Kings Cross, with a
fastest journey time of 19 minutes.
For train timetables and tickets: www.nationalrail.co.uk
By bus
Stevenage Bus Station is only a short walk away from Robertson House and is
connected to routes which cover most of Hertfordshire.
For bus routes around Herts: www.intalink.org.uk
By car
From A1M Junction 7
Page 85
Shendish Manor
Hemel Hempstead
Shendish Manor
London Road,
Apsley
Hemel Hempstead
HP3 0AA
Shendish Manor
Page 86
Unique Training Solutions Ltd
St Albans
10 Sandridge Park
Porters Wood
St Albans
Hertfordshire
AL3 6PH
Towards Wheathampstead
Towards Harpenden
Page 87
Page 88
HCPA
Page 89
Page 90
In partnership with
Page 91
Hertfordshire Care Providers Association
Who are we?
We are a member association supporting Hertfordshire Care Providers by offering
information, advice and guidance and by sharing best practice through partnership.
What do we do?
We manage over 1 million pounds of training funding for the county on behalf of the
Government, the Local Authority, the NHS and other funding agencies.
Why do we exist?
We exist to help organisations raise their standards of quality
Partnership Membership
Our unique way of working is based on a strong Your membership opens the doors to many exclusive
professional network of county-wide and national benefits and services. Membership shows that services
partnerships, with a key focus on integrating are committed to raising quality, developing staff and
Health and Social Care within Hertfordshire. We impartially evaluating to deliver the best quality care.
are your collective voice in the county and can
support you to ensure that you are prepared, on-
track and compliant.
HCPAs Vision
To create a county where all adults who receive care are
given a service of true quality which is both personalised
and individually tailored to their needs.
Page 93
HCPA Membership
Being a member shows how far you engage with local and national drivers in care, how much you
value leadership and how you quality assure your service. We regularly contact all care providers
in Hertfordshire, many decide to enhance their partnership by becoming members for the annual
cost of 60.00 per site. Membership runs from 1st April to the 31st March each year.
Members benefit from extra services available which show they are an organisation that engages
with raising quality in care. The membership structure is based on an escalating scale depending
on the level of engagement, and will benefit members who are striving to show quality through
HCPA membership. This structure is supported and recognised by both CQC and HCC.
Silver Membership
As standard membership, plus has engaged in HCPA leadership training.
This would be 2 or more leadership courses per service and/or engaged in
one or more HCPA leadership academy CPD day.
Gold Membership
As silver, plus engages with the Impartial Feedback Service, has
implemented the IFS action plan and are meeting HCC outcome 1 in the
East of England Workbook or similar external accreditation.
Upon payment, you will automatically become members. You can move up the scale at any time
throughout the year, as you meet the criteria, and will receive a new certificate to display plus an
electronic logo bearing the appropriate level of membership.
Members benefits include;
Information, Advice and Support Advanced Champion Pathways
Consultation and Forum Events Subscription to HCPA Weekly eNews
Leadership Qualifications Safeguarding Support Team
Continuing Professional Development Free Distance Learning Materials
Members Network Events Train the Trainer Courses & Qualifications
Study Days Impartial Feedback Service
MEMBERSHIP
Mandatory & Specialist Training Funding Executive Coaching or Remote Mentoring
Fully Funded Open Courses The Hertfordshire Care Awards
Quality Assured Approved Training Providers Members only access to website
Wound Care, Incontinence and First Aid Herts Care Home Finder
Herts Good Care Recruitment Service Car Leasing
Workplace Pensions Solicitor Services
Dementia and Braille Signage CQC Mock Inspections
Free Eye Tests One-to-One support
HR, Employment Law, Health and Safety, Care Supplies and Equipment
Safeguarding Support and Mediation Recommendations and Discounts
admin@hcpa.info
Page 94
Impartial Feedback Service
Ask the right questions &
listen to your customers
Completion and implementation of the HCPA Impartial Feedback Service will enable your
organisation to achieve GOLD membership and identify your organisation as using quality
assurance measures to achieve a quality management focus.
Capturing, analysing and acting on stakeholder feedback can positively impact on your business
and for the greatest positive effect you need a consistent, measurable and responsive closed loop
process. The HCPA Impartial Feedback Service is an excellent quality improvement tool to achieve
this aim.
HCPA Impartial Feedback Service evaluation questions have been specifically designed to ask your
stakeholders questions that will enable the analysis of the feedback to be aligned directly to the
CQC Key Lines of Enquiry. The report will be welcomed by CQC, Herts County Council and CCG
monitoring officers. Participants have fed-back that the process has significantly helped with their
monitoring and inspections. Collect Feedback
Action Plan
Hertfordshire adult social care providers can access this quality improvement tool at exceptionally
low cost as it is currently part funded by Hertfordshire County Council. This makes engaging with
the Impartial Feedback Service extremely cost effective.
The following details give you an idea of the excellent value this service offers. Each package
includes;
ifs@hcpa.info
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Members Network Events
One of the ways in which we regularly engage our members in meeting together, speaking and
sharing is at our quarterly Members Networking Events. Every three months, we host large-scale
events at a central location in Hertfordshire. Each event includes speakers and presentations,
updating you on the latest legislation, industry updates, future plans, government drivers and
best practice in the care sector.
Individuals and teams from the Care Quality Commission, Hertfordshire County Council,
Clinical Commissioning Groups and leading government agencies such as Skills for Care speak
at the members event and take questions from the floor, as well as HCPA leads and staff who
update care providers on the latest projects and themes in Hertfordshire.
This quarterly event also features our Strategic Partners and Preferred Suppliers who offer
member discounts and offers, and sometimes speak on how they can save care providing
companies money, resources or make improvements to their organisations.
INFORMATION, ADVICE AND GUIDANCE
In addition to all of this, lunch and refreshments are included and there are plenty of networking
opportunities for care providers to speak to each other, catch-up and share best practice. Each
attendee also receives a CPD certificate for the event.
Dates for your Diary - Members Network Events
Study Days
We run a number of study days throughout each year for managers and senior staff to attend.
Study Days are subject specific seminars delivered to care providers throughout Hertfordshire.
The purpose of these seminars is to give our members the most up-to-date information,
legislation and best practice in specific areas, the subject is defined by the latest trends or news
in care. A study day can also be in response to our members needs, responding to evaluations
and feedback where a high need is indicated. Members will come away from a study day with
refreshed knowledge, best practice standards and the tools to utilise this. These study days
are also ideal for internal trainers continuing Professional development.
admin@hcpa.info
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HCPA eNews
We send care sector and Hertfordshire-specific
news and updates via the weekly HCPA eNews.
Nutrition
Business Improvements
Health
Learning Disabilities
Guidelines
Monitoring and Contracts
Safeguarding
Engagement and Wellbeing
Dementia
Integration
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Education, Training and Funding
HCPA work in partnership with the Local Authority, NHS and other key partners to enable private,
independent and voluntary care providers to keep up-to-date with local and national drivers and
achieve optimum performance with regards to education and workforce development to raising
standards of quality.
HCPA design and deliver tailored training which is Hertfordshire and care specific. We offer fully
funded mandatory training, specialist courses, qualifications and unique advanced champion
pathways as well as a whole framework of courses specifically for providers who support people
with complex care needs. As well as offering an array of in-house training for care practitioners,
nurses, senior managers and owners, we also offer access to funding for courses and qualifications.
You can utilise our approved external training providers to book training with a reputable company
in your own workplace with confidence.
Open Courses and Advanced Champion Leadership Suite Education for Trainers
Short Qualifications Pathways
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HCPA Training Calendar 2016/17
HCPA have developed a training calendar In partnership with In partnership with
2016-17 HCPA Course Planner To book staff onto any of the below courses or for more information and full course dates,
Qualifications
Care Service Day 1 of 3 Day 1 of 3 Day 1 of 3 Day 1 of 3
Leadership Leadership
Leading and Recognising 21st 5th 17th
Suite of
Excellence in Care Day 1 of 3 Day 1 of 3 Day 1 of 3
Academy
26th
Communication Skills
1/2 Day
Days
29th
Difficult Conversations
1/2 Day
Resilience 25th
1/2 Day
Care Certificate 29th 17th 17th 18th 5th 23rd
Train the Trainer Day 1 of 2 Day 1 of 2 Day 1 of 2 Day 1 of 2 Day 1 of 2 Day 1 of 2
Developing a Positive and 25th 25th 25th 12th
Proactive Dementia Workforce Day 1 of 3 Day 1 of 3 Day 1 of 3 Day 1 of 3
Specialist and
Education and Training Day 1 of 3 Day 1 of 3 Day 1 of 3 Day 1 of 3
Support at Home Train the Trainer 17th
Courses
Medication Day 1 of 2
Support at Home Train the Trainer 8th
Stroke Awareness Day 1 of 2
Support at Home Train the Trainer 27th
Mental Capacity Act and Enablement Day 1 of 3
Support at Home Train the Trainer 22nd
End Of Life Day 1 of 2
Support at Home Train the Trainer 24th
Personalisation Day 1 of 2
Support at Home Train the Trainer 16th
Care Planning Day 1 of 2
19th 11th 2nd
Champion
Advanced Dementia Champion Pathway
Advanced
Pathways
Day 1 of 15 Day 1 of 15 Day 1 of 15
2nd 8th 16th
Engagement Facilitator Pathway Day 1 of 10 Day 1 of 10 Day 1 of 10
14th 10th
Advanced Nutrition Champion Pathway Day 1 of 12 Day 1 of 12
12th 25th
Advanced Safeguarding Champion Pathway Day 1 of 13 Day 1 of 13
Care Certificate 13th 8th 7th 4th 3rd 13th 12th 16th 12th 10th 14th 5th 18th 6th 13th
Day 1 of 6 Day 1 of 6 Day 1 of 6 Day 1 of 6 Day 1 of 6 Day 1 of 6 Day 1 of 6 Day 1 of 6 Day 1 of 6 Day 1 of 6 Day 1 of 6 Day 1 of 6 Day 1 of 6 Day 1 of 6 Day 1 of 6
Catheterisation 23rd 10th 22nd
1/2 Day 1/2 Day 1/2 Day
Catheter Care 23rd 10th 22nd
1/2 Day 1/2 Day 1/2 Day
www.hcpa.info/Training
Colostomy Care 1/2 Day 1/2 Day
8th
Chronic Obstructive Pulmonary Disease 1/2 Day 16th
Nutrition
(Learning Disabilities Focus) 14th
Here are just some of the courses running at the HCPA training centre this year;
Catheterisation
Catheter Care
Colostomy Care
Continence
Chronic Obstructive Pulmonary Disease
Diabetes and Insulin Awareness
Dysphagia
Effective Complaints Management
Emergency First Aid at Work
First Aid at Work
Food Safety Level 3 Qualification
Infection Prevention and Control Quality Link Training - Residential
Moving and Handling Bariatric Clients
Nutrition - Learning Disability Focus
Nutrition MUST
Professional Boundaries
Simple Cooking Skills
Stroke and Positioning to Reduce Pain
Supervision, Appraisals and Competencies
Supporting Clients on the Autism Spectrum
Sensory Loss
Tracheostomy Care
There are even more open courses and short qualifications on the Education and Training Zone,
please visit: www.hcpa.info/Training
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Mandatory and Specialist Funding
If you use an HCPA approved training provider for your staff training in any of the following
subjects, you are eligible to claim 40 per delegate for a full day course and 20 per delegate for
a half day course. For claim forms, further information and a list of the current approved training
providers, please contact us. Please note that there are caps on the amount of funding that you
can claim and we cannot guarantee funding claims.
Qualification Funding
Funding for adult social care qualifications is available from the Skills for Care Workforce
Development Funding stream. We aim to be the lead partner for Workforce Development
Funding in Hertfordshire for 2016/2017. This means that there is a contribution towards
qualifications (QCF Diplomas, Certificates and Awards) per QCF credit. You must be National
Minimum Data Set for Social Care (NMDS-SC) compliant.
Care providers can access funding of 15 per credit, an average Level 2 is 46 credits. Therefore
you could access approximately 690! Qualifications can be funded from level 2 to level 5 and
applications for funding can be made per unit, staff do not have to undertake whole diplomas
as individual units can be claimed. Contact us for claim forms and more information.
Email training@hcpa.info for your exclusive log-in details and start accessing free today!
training@hcpa.info
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Care Certificate
The Care Certificate is an identified set of standards that health and social care practitioners
adhere to in their daily working life.
Designed with the non-regulated workforce in mind, the Care Certificate gives everyone the
confidence that staff have the same introductory skills, knowledge and behaviours to provide
compassionate, safe and high quality care and support.
The Care Certificate was developed, as part of the Cavendish Review work, jointly by Skills for
Care, Health Education England and Skills for Health. The Care Certificate;
The Care Certificate is the start of the career journey for these staff groups and is only one
element of the training and education that will make them ready to practice within their specific
sector. Although the Care Certificate is designed for staff new to care and offers this group of
The Care Certificate sets out explicitly the learning outcomes, competencies and standards of
care that will be expected, ensuring that the care practitioner is caring, compassionate and
provides quality care.
The Training
The 6 days training includes:
1. Understand Your Role 9. Awareness of mental health, dementia and
2. Your Personal Development learning disabilities
3. Duty of Care 10. Safeguarding Adults
4. Equality and Diversity 11. Safeguarding Children
5. Work in a Person Centred Way 12. Basic Life Support
6. Communication 13. Health and Safety
7. Privacy and Dignity 14. Handling Information
8. Fluids and Nutrition 15. Infection Prevention and Control
This includes 1 day awareness and practical session on Moving and Assisting and day
awareness and practical session on basic first aid, including basic life support.
This knowledge training provides your new practitioner with the knowledge elements of the
Care Certificate. As an employer, you will need to complete the competency elements to allow
full sign off.
Funding may be available for your new staff to attend courses which run
all over the county each month. Email us to find out if you can access
this funding (eligibility criteria applies).
training@hcpa.info
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HCPA Leadership Suite of Assured Gateway Qualification Courses
Training Management
This course is best suited to someone in a senior position who has responsibility for managing
staff training. It will enable delegates to have the skills to manage training in the workplace in
a structured and professional manner. Appointing a training manager will help to manage the
learning and development of staff and keep the organisation compliant and current.
Effective Leadership -
Leading for Success
This course is best suited to those new to management, or those who wish to learn the skills to
enable them to become an effective leader. It will give newly appointed leaders the skills and
techniques to easily and naturally lead their teams. Delegates will understand how one minute
management techniques and effective supervision will provide a holistic approach to leadership
and equip the leader to make immediate positive changes and improvements.
training@hcpa.info
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Leadership Academy Workshops - CPD for Leaders
HCPA run a number of Leadership Academy Workshops for Managers who have attended
any of the Leadership Suite of Courses and/or an Advanced Champion Pathway.
Dates: May 2016, July 2016, October 2016 & January 2017
training@hcpa.info
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Advanced Champion Pathway Model (Standalone Pathways)
The Advanced Champion Pathway Model ensures that crisis incidents do not happen in your
service by developing a prevention strategy, and by having someone who has advanced knowledge,
takes responsibility and mentors staff. It enables staff to focus on wellbeing and promote proactive
care.
The Advanced Champion progresses through a series of qualifications, courses and one day
workshops, while a supporting manager completes various Level 5 qualification units that fit with
relevant practice areas. Throughout 2016/17 HCPA will offer Dementia, Nutrition, Safeguarding
and Engagement Advanced Champion Pathways. Currently pathways are fully funded via our
partnership with Hertfordshire County Council.
Manager Champion
EDUCATION, TRAINING & FUNDING
Coaching
Mentoring
Next Steps
training@hcpa.info
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Advanced Champion Pathway dates;
Dementia - October 2016, February 2017
Engagement Facilitator - September 2016, February 2017
Safeguarding - November 2016
Nutrition - June 2016, January 2017
Subject Specific Workshops
Dementia
Positive Interventions with Dementia Clients
Dementia Environments
Mentoring for Good Dementia Practice
Good Practice in the use of Anti Psychotic Medication
Making Connections with Dementia Clients
Working with the Challenges in Dementia
Sexuality and Dementia
Positive Approaches to Dementia
EDUCATION, TRAINING & FUNDING
Safeguarding
The Dignity Challenge and Identification of Medication Errors and the
Safeguarding Process
Communicating with the Wider Team
Provide Support to Adults who have Experienced Abuse or Harm
Mental Capacity Act and Deprivation of Liberty Safeguards
Safeguarding Legislation and the Care Act
Supporting and Understanding Positive Risk
Mentoring for Good Safeguarding Practice
Nutrition
Eating for Health in Old Age
Nutritional Problems in Older People
Provision of Nutritional Support
Special Diets
Promote Nutrition and Hydration
Person Centred Approaches
Engagement
Life Wellbeing, Positive Risk Taking and Engaging with the Community
Creating and Using Life Stories, Using Music to Engage
Level 2 Chair-Based Exercise Instructor Qualification Including Falls
Prevention Focus
Mentoring Programme for the Activity Coordinator and Leading a
Team
Exercise Best Practice & Falls Prevention Competencies
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Complex Care Framework
Hertfordshire has an ageing population. Individuals are living longer but need an increasing
amount of health and social care support. For care providers this means a rising number of
service users with complex needs, and:
Increasing staff pressure to ensure safe, quality care for complex conditions
Unplanned use of other health services. This includes ambulance call outs, admissions to
hospital, and GP & district nurse call outs
Delayed patient transfers from hospital
Attention diverted away from prevention
Poorer outcomes for residents. Patients with complex conditions are more at risk of
falling, being admitted to hospital or experiencing another type of incident, and can
require additional support to other
This Framework has been set up to provide social care providers in Hertfordshire the chance
to upskill staff teams to enable them to support service users with more complex needs. This
training is aimed to be higher than awareness or tier one and aims to use a cascade model
so that new practice is continually refreshed. The topic areas covered within this framework
reflect the needs of the sector and aim to equip social care providers with the knowledge to:
EDUCATION, TRAINING & FUNDING
Focus on prevention
Maintain abilities
Manage complexities
Understand how when and why to refer on (appropriately)
A F
C C
_ _
C C
HERTFORDSHIRE HERTFORDSHIRE
COMPLEX CARE ACCESS COMPLEX CARE FOUNDATION
michelleairey@hcpa.info
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Complex Care Premium
The Complex Care Premium (CCP) is a fully funded scheme to support the provision of complex
care. Providers taking part in the programme will gain qualifications and training on complex
care conditions.
The premium is payable for any Local Authority (HCC) funded clients who meet the criteria.
(Note: it is not designed for clients who have Continuing Health Care (CHC) payments).
There will be a huge upskilling effect for all staff in the home that engages with the complex
It is hoped that this scheme will extend to Support at Home in 2016 and Learning Disability
Services in future years.
P
HERTFORDSHIRE
C
COMPLEX CARE CPD
For providers remaining on the
programme
_
Enhanced Engagement
C
Facilitator includes Train the
Trainer in Exercise Delivery (CPD
for Engagement Champion)
Physiotherapy Support
HERTFORDSHIRE Facilitator (CPD for Falls
Champion)
COMPLEX CARE PREMIUM More to follow...
6 Advanced Champions
Includes:
Premium payment for complex
Coaching and Teaching Qualifications
care residents currently 70 per
Unit qualifications in subject areas
week per resident
Mentoring and Exercise (if not
previously completed in CCF)
Open to providers with good HCC
inspection results
michelleairey@hcpa.info
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The HCPA Safeguarding Support Team Free to Members
On occasion we are alerted to providers who find themselves in serious concerns or
a safeguarding situation. Our dedicated team can assist you to achieve some of the
objectives set out by inspectors and help you to take steps to improve your organisation.
We can offer you free initial confidential support and guidance, and on your request
inform Hertfordshire County Council on your behalf that you have made the first
steps to improvement by contacting us to assist you in fulfilling your objectives.
If you would like to take advantage of this free initial support and guidance, please contact us. You
can email the team directly on safeguardingsupport@hcpa.info. You dont have to be in serious
concerns before we will help you: if you are worried about any safeguarding issues developing,
we can offer you advice on how to prevent these issues occurring.
admin@hcpa.info
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Good Care Hertfordshire
The Good Care Hertfordshire Campaign aims to build the reputation of Hertfordshire as a county
that delivers high quality care and increase the number of care practitioners in Hertfordshire.
The Good Care Hertfordshire Campaign focuses on recruitment, promoting the benefits and
opportunities available and celebrating the great care that takes place across the county.
Join the revolution! In a bid to change the poor perception of care and to increase the number
of care practitioners, it has been agreed through the HCC/HCPA partnership that the following
titles will be used by all colleagues when referring to what was formerly known as care workers:
Trainee Health & Social Care Practitioner Level 1 (Care certificate completed)
Assistant Health & Social Care Practitioner Level 2 (QCF Level 2 qualified)
Health & Social Care Practitioner Level 3 (QCF Level 3 qualified)
Advanced Health & Social Care Practitioner Level 5 (QCF Level 5 qualified)
For support at home they will be referred to as Community-based eg Trainee Health & Social
Care Community-based Practitioner. For ease, they can be referred to as HSC Practitioners or
Care Practitioners.
HCPA Recruitment Service Herts
Our recruitment service is available to all HCPA Members
and job seekers. The biggest problem currently hitting social Recruitment
care is the lack of viable applicants. We have created a Care jobs in Hertfordshire
service which benefits the providers, by creating a middle-
man between the applicant and the provider, at the lowest
possible cost. There are 3 steps to the service:
Browse through potential candidates and their profiles and see how
they might fit within your organisation or contact our recruitment
coordinator to discuss what you are looking for and set up interviews
interview. If and when you employ a candidate, there will be a small
charge of 100. If you do not employ there is no charge.
Publish your job vacancies to our Work in Care pages for FREE. These
will be unbranded so that we can match staff with you in an unbiased
way, giving candidates a full idea of what opportunities are available.
Once you have found the correct candidate, you can benefit from our
HCPA SERVICES
fantastic offer for FREE Care Certificate training and retention advice.
Care Environments
We can provide information, advice and guidance on all kinds of
residential facilities including environments for people living with
dementia, learning disabilities and sensory impairment. This includes
dcor, carpeting and design. Members are also able to purchase signage
from HCPA that is unique and is the only signage available in the UK
that has been designed for people with a sensory impairment. We
can also provide specific and bespoke dementia signage, signage for
people with learning disabilities as well as learning boards and stickers
for people who are receiving care in their own home.
admin@hcpa.info
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Herts Care Home Finder
Herts Care Home Finder is a member benefit for residential settings.
Care homes who are HCPA members can advertise their homes and bed
vacancies via this website free of charge. The website will be searchable
via postcode, care type and care home facilities. Hertfordshire County
Council staff will be able to search the site for vacant beds and
reserve beds. NHS colleagues will also be able to access the vacancy
information. Members of the public and self funders will also be able
to search for residential care by location, postcode, care type and care
home facilities and arrange to come and view.
IT & Innovation
We are regularly working with companies to develop touch-screen
software, apps, care planning and scheduling software and other
innovative solutions to assist care providers and the people they care
for. Contact us if you would like to be involved in trials or to help you
with a solution for your business.
HCPA SERVICES
Optical Awareness & Eye Tests
Together with our partner optician, we can offer free training for care
staff in optical awareness, and provide free eye tests within peoples
homes or within a residential environment to anybody receiving care
throughout Hertfordshire. We can also assist with specific needs and
questions from care providers in relation to opticians and how this area
ties in with our work on reducing falls within social care in Hertfordshire.
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Support Me In Life Engagement
SMILE is a project that has been launched by Hertfordshire Care
Providers Association. SMILE can provide support to everyone in the
health and social care sector, regardless of age or ability to engage
in meaningful activities and promote wellbeing.
All tutors are DBS checked, fully qualified and insured. SMILE tutors
can work alongside Activity Co-ordinators in care organisations by
providing mentorship and support, ensuring that engagement plans
are effective and meet CQC Key Lines of Enquiry (KLOEs).
Specialist Dancing
Skills Development
Cognitive & Physical Wheelchair Dancing
Stimulation Therapeutic
A Healthier You Horticulture
Falls Prevention Sport & Fitness
Employability skills
Exercise
Around the World
Motivation & Co.
Garden Design
Reminiscence
Horticulture
If you would like a tailored service that is not listed above, please contact the SMILE team. We
welcome new ideas and are keen to accommodate personalised classes to suit your needs.
smile@hcpa.info
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The Annual Hertfordshire Care Awards
HCPA organise and host the annual Hertfordshire Care Awards in partnership with Hertfordshire
County Council.
The annual large-scale event celebrates the best Care in Hertfordshire and includes categories such
as The Innovative Care Team Award and The Compassionate Care Award.
Previous ceremonies have been held at the prestigious Sopwell House and at Knebworth Park,
are presented by Wesley Hughes and have featured celebrity guests such as Willie Thorne, Rustie
Lee and Andy Abraham. These events include a production with a live band, four-course meal and
entertainment as well as the ceremony itself announcing the nominees and winners.
Managers and Team Leaders working for Care Providers in Hertfordshire are urged to tie the
admin@hcpa.info
In partnership with
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Hertfordshire
Community
Foundation
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About Us
HCF Training and Development is a project led by Hertfordshire Community Foundation
(HCF). We were previously known as Hertfordshire Training & Development Consortium
(HTDC) which was established in 2008.
The support that HCF Training and Development can provide includes:
Advice & Guidance for Organisations - one of HCFs team of qualified advisors will
work with your senior management and/or trustees to undertake an analysis of your
organisation and identify ways in which you can improve performance and/or achieve
your goals and objectives. Potential solutions could include identifying the development
needs of your staff, volunteers and trustees, but broader issues may be considered as
well.
Training Courses our VCS Training Programme for voluntary and community
organisations provides courses in community venues across the county. These are short
practically based courses for frontline workers, managers, volunteers and trustees. The
aim of the programme is to support organisations to be well run, operate legally and
safely and to be sustainable. Once set-up the programme will be downloadable from the
website and details of each course will be in the Courses Directory - visit
www.hcftraining.org.uk .
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Teacher Training ever since the new adult teaching qualifications were introduced in
2008, over 600 tutors have been trained via our courses. Formerly known as PTLLS, the
foundation course in adult teaching practice is now called the Level 3 Award in
Education and Training, and has improved progression opportunities. We regularly run
courses these last for 8-12 weeks, and have an excellent range of providers who
achieve impressive completion rates. Subsidised places on Level 3 Award courses are
available for private and voluntary providers and eligible staff of Hertfordshire County
Council. To find out more about this and/or to be on our waiting list please contact
training@hertscf.org.uk
Applicants will initially conduct an Organisational Needs Analysis with one of our
advisors, who will also assist groups to complete and submit the grant application.
Contact training@hertscf.org.uk for further information about how to apply.
Safeguarding Adults at Risk HCF Training and Development has established a team
of trainers - accredited to deliver Safeguarding Adults at Risk training aligned to
Hertfordshire County Council's multi-agency procedures and the requirements of the
new Care Act. Our Level 1 and refresher courses have been adapted to be relevant for
voluntary and community groups. We also deliver a half-day course for Safeguarding
Designated Persons.
www.hcftraining.org.uk The original HTDC site was launched in December 2010 and
has become established as a valuable training portal for Hertfordshires voluntary sector.
Use it to help you find a training provider, a course or access information and resources.
There are categorised sections for specialist training and e-learning where you will be
able to find out about a range of training programmes that can be accessed by the
voluntary sector. Training providers who wish to promote their services to organisations
can do this via our website (the site now has 7,500 users annually and an average of
1,000 visits per month) contact sarah.elliott@hertscf.org.uk for more information
about the options available.
Contact Us
Sarah Elliott, Project Manager, HCF Training and Development
Foundation House, 2-4 Forum Place, Fiddlebridge Lane, Hatfield, AL10 0RN
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Druglink Training
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Who we are
Druglink was set up in 1984 as a Charity to meet the increasing need for support
services to individuals, family members and the general community affected by
substance misuse. Part of our work is providing training to the workforce in
substance misuse topics to raise awareness of current issues and trends. By doing
this we are achieving our aim of advancing the education and training of persons
who operate in the field of substance misuse.
Training
Druglink offer a blended learning approach across a range of topics. We have 15
years experience of delivering training to organisations and schools, across the
country.
Alcohol Awareness
Drug Awareness
NPS (Legal High) Awareness
Understanding Steroid Use
We also offer a variety of drug specific courses, such as cocaine or cannabis, and can
tailor our courses to specific company requirements.
BOOKING ON A COURSE
To see the courses that we are running, please visit www.druglink.co.uk or email
training@druglink.ltd.uk to request dates, prices and more information.
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eLearning
Druglink can provide access to eLearning courses, which complement the face to
face courses, either to provide an introduction to a topic such as Drug and Alcohol
Awareness An Introduction, or as a next step after completing face to face course
such as Motivational Interviewing.
Some of the eLearning courses we offer are listed below:
SIGNING UP TO ELEARNING
To sign up to an eLearning course, please visit www.druglink.co.uk and complete the
contact us form or email training@druglink.ltd.uk to find out more information and
prices.
About Us
As substance misuse becomes increasingly problematic in the community, Druglink
has taken the strategic decision to reduce the impact by delivering services to a
broader customer base. The Governments Alcohol Harm Strategy highlights the
need to educate and deliver services to the wider public, not just those directly
affected by substance misuse, thereby reducing the incidence of alcohol and drug
related harm.
These are targeted at three main areas: Prevention, Recovery and Reintegration.
With these objectives, Druglink take an active role in education and currently run
scheduled and bespoke training courses both locally and nationally. In addition to
our programme of substance misuse training held at schools, colleges, universities
and businesses, we also facilitate community training sessions in partnership with UK
Police Forces. Druglink view education as the key to prevention. For those who have
already been affected by substance misuse, whether their own or a family
members, we also run a number of projects aimed at easing and supporting
recovery.
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Other Training
Contacts
Page 123
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Carers in Hertfordshire:
Carer Trainer Unit
Carers in Hertfordshire are a Charity that provides free support, advice and information
to unpaid carers looking after a family member or friend.
The Carer Trainer Unit (CTU) within Carers in Hertfordshire welcomes opportunities
for carers to be actively involved in the planning and delivery of training to Health and
Social Care Professionals. This includes induction training, development training,
awareness training, role play exercises, interview skills practice and involvement with
values based staff and student recruitment.
Carers as trainers
The CTU trains carers as Carer Trainers to be confident to speak to paid staff primarily
in Health and Social care.
Trainers in the health and social care environment are increasingly aware of the need
to have carer and service user contributions in their training and are enthusiastic about
involving carers in the planning and delivery of training. They see carers sharing their
personal stories as an unparalleled and enlightening teaching method, which has great
impact to those listening. Where carers communicate their own experience in relation
to a specific topic and evidence examples of good practice, or explain what they would
see as good practice, this can be particularly beneficial, memorable and demonstrate
great insight.
University of Hertfordshire
Care Homes
HCC Adult and Childrens Services
Hertfordshire Partnership University NHS Foundation Trust
NHS Trusts
Hertfordshire Community NHS Trust
General Practice
Fees for services are charged to cover the carer trainers time and travel expenses. No
charge is made for Carers in Hertfordshire staff time.
To discuss your training needs, contact Judith Kitch, Carer Trainer Project Worker on
tel: 01992 586969 email: Judith.kitch@carersinherts.org.uk
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Viewpoint Mental Health Training
PURPOSE
Viewpoints purpose is to use the views and expertise of people
who use mental health and drug and alcohol services in
Hertfordshire to bring about change for the better. It started as a
project run by the local Mind associations and gained independent
status as a charity in 2003. With 9 members of staff and 600
members, Viewpoint has considerable influence over the
development and monitoring of services.
USERS VIEWS
Forums are held across the county to gather service users views
which are fed to the appropriate service providers. Viewpoint
members also contribute to focus and steering groups and
consultations. For example, users of drug and alcohol services
have been involved at the onset and through out the process of the
redesign of the treatment system. Mental health service users are
contributing to the redesign of their services as well as being
involved in the review of Hertfordshires Accommodation Strategy.
TRAINING
Viewpoint designs confidence building and presentation skills
courses which leads to service users providing training on courses
for the police, probation staff, housing associations, mental health
professionals, clergy, schools and drug and alcohol agencies.
Viewpoint has also produced a DVD, Dealing with mental illness,
for employers.
NEWSLETTER
A newsletter is produced seasonally containing service users
stories of recovery, artwork and poetry as well as items of support
and opportunities to get involved. Copies are sent to Viewpoint
members as well as every mental health and drug and alcohol
service provider in the county, GPs, libraries and Citizen Advice
Bureau.
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Service user involvement has to be meaningful and not just a tick
box exercise, says Chief Executive, Leslie Billy. By maintaining
our independence we can facilitate a range of pathways to enable
this to happen.
VIEWPOINT
56 Bridge Road East
Welwyn Garden City
Herts
AL7 1JU
01707 328014
info@hertsviewpoint.co.uk
www.hertsviewpoint.co.uk
Page 127
Training Portfolio
Most Viewpoint training courses are designed and delivered by those with a
lived experience of mental ill health / drug & alcohol misuse.
This puts us in a unique position as we offer training that is reflective,
authentic and experiential.
We are able to provide in house training, whole days, half days or short sessions
of most of the courses we provide. Prices on application. Course outlines on
application.
Bipolar Disorder / Depression / post natal illness / Psychosis / Self Harm
We have delivered training sessions to various professional staff, including college staff,
charity workers, pastoral workers and housing support staff.
Confidence Building Courses (6 8 sessions)
Viewpoint has delivered confidence building courses to service users of mental health
and drug/ alcohol services. We have also worked with NHS Enhanced Primary Mental
Health Services (EPMHS) clients and volunteers from local organisations.
Impact of substance misuse on the whole family
We have led short sessions on this topic to staff affiliated with the Herts Safeguarding
Childrens Board.
Involvement Training
This was developed to help support service users to engage meaningfully at statutory /
third sector meetings, panels and groups. It is also to help people to develop self-
organised service user groups.
Lived experiences & recovery
We have service user trainers that can talk about their own experiences of self-harm,
suicidal ideation, depression, OCD, drug & alcohol misuse, post natal depression,
personality disorder, gender identity disorder, psychosis, bipolar disorder, bullying and
socio-cultural factors.
Our service user trainers also work with mental health nursing students at the University
of Herts and Approved Mental Health Practitioners to deliver training from the user
perspective.
Mental Health & Spirituality
Viewpoint designed a day conference for pastoral workers of Churches Together in
Stevenage / Hitchin. We have also delivered shorter sessions to clergy members from
various churches.
Mental Health Awareness
This is the most popular request we get and we have trained police staff, housing support
staff, school students and school / college staff, carers, charity workers and volunteers.
Page 128
Mental Health First Aid
This is a two day nationally recognised course teaching techniques and awareness to
staff / service users or carers who may come into contact with people who could become
acutely mentally unwell.
We can run the course at Viewpoint or in house for organisations.
Pre Peer Mentoring courses
Viewpoint is committed to running courses which offer support and training for service
users considering undertaking a mentoring or volunteering role.
Presentation Skills
This was developed for service users. We can run a days training or a short course on
how to talk in public about your lived experience of mental ill health / drug & alcohol
addiction. Techniques for public speaking with confidence.
Relaxation
We have run sessions on breathing, gentle exercise, meditation, visualisation and
positive affirmations for service users.
Transgender Journey
Day and short sessions delivered to a wide variety of staff wanting to understand and
support those who are transitioning and to gain knowledge of the process and journey of
such individuals.
I thought the training was great and apart from helping to remove stigma its
made me feel more capable and comfortable when dealing with people who
experience mental illness
(Police officer)
Much more relevant than listening to experts. Service users are the experts.
Engaging and thought provoking, would have liked a longer session!
(College staff)
Page 129
Social Care Institute for
Excellence
(SCIE)
The Social Care Institute for Excellences (SCIE) mission is to identify and
spread knowledge about good practice to the large and diverse social care
workforce and support the delivery of transformed, personalised social care
services.
Page 130
Skills for Care
Skills for Care is the strategic body for workforce development in adult social care in
England. They are an employer led authority on the training standards and development
needs of more than 1.6 million adult social care staff in England providing over 25 million
in funding to support improved training and qualifications for managers and staff.
The vision - 'creating expertise in social care'
They also provide resources and reports supporting national strategies such as the
National Dementia Strategy.
For more information go to: www.skillsforcare.org.uk
To contact the regional office please call 01582 834691or email
eastern@skillsforcare.org.uk
Page 131
BILD
About BILD
BILD is the British Institute of Learning Disabilities. We want people with learning
disabilities to be valued equally, participate fully in their communities and be treated with
dignity and respect.
Our services help develop the organisations who provide services, and the people who
give support.
That way we play a part in making sure people are supported with dignity and respect
and can make choices and decisions about their lives.
We make sure BILD members get the latest news in learning disabilities.
We also campaign for proper funding for support for people with learning disabilties and
their family carers, and against bad practice as witnessed at Winterbourne View.
BILD Services:
Whether you are an organisation or an individual, our services - and our experience in
learning disabilities - can help support your development.
Like you, we want people with learning disabilities to be valued equally, participate fully in
their communities and be treated with dignity and respect.
We use our training and qualifications, our events and conferences, our books and
journals, as well as the information we provide to our members, to help spread good
practice. We put people with learning disabilities and family carers at the centre in all our
work.
That way we play a part in making sure people are supported with dignity and respect
and can make choices and decisions about their lives.
Contact BILD
Below are contact details for everyone at BILD. You can contact BILD staff on the main
telephone number: 0121 415 6960 or their direct line if they have one - see below. All
BILD staff can be contacted by email, just click on their name.
By post:
BILD
Birmingham Research Park
97, Vincent Drive
Edgbaston
Birmingham B15 2SQ
Page 132
Psychological Skills Level 2 - workshop over 3 days Have I got what it takes?
Course 1 An evening for prospective medical students and
Day 1 22nd June 0930-1600 health care students
th
Day 2 5 July 0930-1300 21st June 1830-2100
Day 3 18th July 1300-1630
ABC End of Life Care Education:
Course 2
We offer a practice based end of life education for
Day 1 15th November 0930-1600
care homes and domiciliary care agencies. Please
Day 2 23rd November 0930-1300
contact us for more details.
Day 2 30th November 0930-1300
ABC 2 Day End of Life Care Training
Schwartz Center Rounds (for care home staff) Clinical Education 2016-17
3rd May 1230-1330 1st Nov 1430-1530 Day 1 23rd June 0930-1600
th
5 Jul 1330-1430 31st Jan 1230-1330 Day 2 24th June 0930-1600
6th Sep 1430-1530 21st Mar 1430-1530 Brilliantly delivered. Well presented, explained
In-house Professional Development and planned
Study Skills Toolkit Art and Science of Palliative Care Nursing:
20th Apr (Critical Analysis) 1400-1700 14th/ 15th June 2016 0930 -1630 Thank you so much for making the course so
th
8 Sep (Literature searching) 0930-1300 th th
8 /9 November 0930-1630 enjoyable and interactive
6th Oct (Critical Analysis) 0930-1300
Athens Training:
Fantastic!!! Learnt a lot
Syringe Pumps at the End of Life: Drugs and 21st Sept 1000 - 1200
Conversions Journal Club: (all 1230-1330) Thank you for such a fabulous course
15th Sep 0930-1300 14th Apr; 17th Jun; 14th Sep; 17th Nov
11th Jan 2017 9th Mar 2017
The Hospice of St Francis
Think Tanks: Case Reflections (dates to be circulated)
On a variety of palliative care topics, open to all! Spring Garden Lane, Off Shootersway,
For information about Mandatory Training contact:
13th Apr 1230-1330 27th Sep 1230-1330 Berkhamsted, Hertfordshire, HP4 3GW
education@stfrancis.org.uk - for Clinical or
13th Jun 1300-1400 1st Dec 1330-1430 Tel: 01442 869566 or 01442 869550
2017 28th Feb 1230-1330 traininganddevelopment@stfrancis.org.uk
Email: education@stfrancis.org.uk
for Non Clinical
@Hospicstfrancis
Whats New in Palliative Care? Accredited Education: Charity No: 280825 Company Number: 1507474
13th May 0930-1630 European Certificate of Essential Palliative Care Proud to be part of the West Herts Palliative and End of Life
Eight-week distance learning programme for Care Education Group (Hospice of St Francis, Peace Hospice
Clinical Practice Placements: health care professionals who regularly work with Care, Rennie Grove Hospice Care, Hertfordshire Specialist
We offer clinical placements for qualified doctors, palliative care patients in any setting or who are Palliative Care Team)
nurses, allied health care professionals, student new to specialist palliative care. Fee 450 www.stfrancis.org.uk
nurses and medical students wanting to find out Spring Course: 4th April 1st June
more about hospice care. Contact Assessment day: 1st June
education@stfrancis.org.uk for application details. Autumn Course: 19th September - 16th November
Assessment day: 16th November
Page 133
Welcome to The Hospice of St Francis 2016-17 Building Resilience- mindfulness and self-care
Clinical Education Programme. We provide 8th June 1400-1630 I can do that: Teaching and Presenting!
relevant, accessible quality end of life care Course 1
education to our staff, our volunteers and our Compassionate Communication Day 1 10th May 0930-1630
colleagues in health and social care across the 28th April 0930-1300 Day 2 11th May 0930-1630
hospital, community, home, and care home 16th June 0930-1300
th
settings. In addition to our planned programme we 14 July 0930-1300 Course 2
also can provide bespoke sessions in your work 22nd September 0930-1300 Day 1 4th October 0930-1630
th
setting. For more details, or to make a booking, 24 November 0930-1300 Day 2 5th October 0930-1630
please contact education@stfrancis.org.uk. 9th February 2017 0930-1300
All training takes place at The Hospice of St Francis Course 3 - 2017
unless otherwise stated. Day 1 21st February 0930-1630
Communicating with Children in Grief Day 2 22nd February 0930-1630
Clinical Education: 1st November 0930-1300
These sessions are particularly for staff and Introduction to Palliative Care
volunteers working at the clinical front line. For Creative Arts in Palliative Care 16th September 1330-1630
more details about content, target audience, 2nd November 0930-1230
timings and venue please contact: Introduction to Rehabilitation and Self-
education@stfrancis.org.uk Dementia and End of Life Care Management in Life-limiting Illness
or visit www.stfrancis.org.uk 13th October 0930-1600 16th September 0930-1230
th
7 March 2017 0930-1600
Advance Care Planning and DNACPR Dementia Friends Awareness Session Lunchtime Lectures (1230 -1330)
22nd November 0930-1300 (An Alzheimers Society Initiative) (To update your clinical skills / knowledge)
28th April 1400-1500 24th May 21st July
th
AHP Masterclasses 1730-2000 th
16 June 1400-1500 12 Oct 24th Jan 2017
27th Apr - Breathlessness 14th July 1400-1500
6th Jul - Exercise (venue: Peace Hospice Care) 22nd September 1400-1500 Oncology Overview
12th Oct - Fatigue th
24 November 1400-1500 30th June 0930-1630
9th February 1400-1500
All things long-term (long term conditions) Pain and Symptom Control Workshop
29th September 0930-1630 Pain 29th Nov 0930-1300
Difficult Conversations for experienced staff
13th September 0930-1300 Symptom Control 29th Nov 1330-1630
Bereavement Care Awareness
Level 1 (an introduction)
Ethics Masterclass Sage and Thyme Communication Workshop
7th July 0930-1300
25th April 0930-1300 23rd September 0930-1230
26th January 2017 0930-1300
7th December 0930-1300
Level 2 (for generalist staff)
14th September 0930-1300 Spirituality an exploration
Everyday CBT at the Bedside 26th May 0930-1300
14th March 2017 0930-1300
(Cognitive Behavioural Therapy )
Level 3 (for specialist staff)
28th June 0930-1630
4th May 0930-1300
17th November 0930-1300 Page 134
Herts Mind Network Training
Small Steps, Big Changes
Description: Herts Mind Network employs a range of skilled individuals who are able
to deliver innovative training in a range of specialist areas of mental health. The ethos
of Herts Mind Network training is to work towards increasing individuals awareness
and knowledge of mental health and understand the role that they can play in
promoting good mental health. Bespoke training courses are provided in response to
organisational requirements.
Client groups to whom training is offered: Front line staff, managers, support
workers, tutors, businesses, general public.
E-mail: info@hertsmindnetwork.org
Website: www.hertsmindnetwork.org
Training Costs: Average of 350 per half day (3 hours) dependent on requirements.
Costs for bespoke sessions can be discussed.
Page 135
Mental Health Training Specifications
Course Summary:
This course will provide an overview of a range of mental health issues including their
prevalence, signs and symptoms, causes and how they can affect people. The aim of
the course is to help participants recognise the impact that mental health issues can
have on individuals. The course will help participants to consider how they can
protect their own mental health and wellbeing and that of others. Participants will be
made aware of the importance of challenging stereotypes, myths and stigma
surrounding mental health issues and championing inclusion.
Learning Outcomes:
Target Audience: This course is suitable for staff, managers and volunteers working
within health, social care and related areas, who have contact with those who have
mental health issues and anyone who has an interest in increasing their knowledge
of mental health issues.
Page 136
MENTAL HEALTH IN THE WORKPLACE (FOR MANAGERS)
Course Summary:
This course will provide an overview of a range of mental health issues including their
prevalence, signs and symptoms, causes and how they can affect people. Exploring
issues around improving the mental health and wellbeing of staff, how as an
organisation you can go about reducing staff turnover and sickness absence and
how to effectively support a member of staff who is dealing with a mental health
issue. The session will cover relevant legislation in regards to making appropriate
adjustments for people with mental health conditions in the workplace i.e. the
Equality Act 2010. Helping managers to consider how they can promote a healthy
working environment which champions inclusion and challenges stereotypes, myths
and stigma of mental health issues.
Learning Outcomes:
Target Audience: This course is suitable for managers working in all sectors who
wish to increase their awareness of how to manage mental health within the work
environment.
Page 137
SUICIDE PREVENTION AND RISK MANAGEMENT
Course Summary:
The aim of this course is to look at improving how individuals and organisations can
work with service users to manage/minimise risk. The course will explore the topic of
suicide increasing participants awareness and knowledge of the subject. Participants
will be provided the latest information and statistics in regards to suicide and positive
risk management practice. The course will introduce participants to basic practical
steps in supporting someone who is suicidal or at risk of harm using a suicide
intervention model, including information on the support available for those who are
suicidal or at risk and how to signpost them to appropriate services. The course will
help participants to feel more confident in recognising and intervening effectively to
help individuals at risk of suicide. The course will give staff the opportunity to practice
their skills within this area, share good practice and work in collaboration with other
staff members on risk management procedures.
Learning Outcomes
Target Audience: This course is suitable for staff, managers and volunteers working
within health, social care and related areas, who have contact with those who may be
at an increased risk of harm.
Page 138
EQUALITY, DIVERSITY AND MENTAL HEALTH
Course Summary:
This course aims to explore what equality and diversity mean and how practice can
be developed to tackle inequalities. The course will help participants to consider the
importance of embedding equality and diversity to enable them to provide
appropriate, responsive, accessible and high quality services to all service users. The
course will explore relevant legislation in regards to equality and diversity including
the six strands of equality, human rights issues, the Equality Act 2010, and how these
can inform the planning and delivery of inclusive services.
Learning Outcomes:
Reflect on what equality and diversity mean and be able to consider their
relationship to mental health.
Identify any equality and diversity issues within your service, and how to
deliver high quality inclusive services.
Understand their role and responsibility within their organisation, including the
implementation of their Equality and Diversity policies.
Identify, challenge and reject stereotypical assumptions, prejudice and
negative attitudes towards certain people or groups.
Be sensitive to language and conduct to promote a diverse workplace and
service delivery environment.
Target Audience: This course is suitable for staff, managers and volunteers working
within health, social care and related areas, who have contact with those who have
mental health issues.
Page 139
WORK-LIFE BALANCE AND WELLBEING
Course Summary:
This course will explore the area of work-life balance and its relationship to emotional
wellbeing and health. When looking at work-life balance the work component consists
of being in a position of employment whether paid or unpaid, in contrast the life
component includes aspects such as family life, leisure activities, and demands from
multiple roles such as community and religious obligations. This course will help
participants to explore how they can effectively balance their work and home life and
improve their emotional wellbeing and health. The course will also help participants to
recognise how looking after their own wellbeing can help them to be more effective
within the workplace and other areas of their lives.
Learning Outcomes:
Understand what is meant by the concept of work-life balance and the effect
that conflict between work and home life can have on emotional wellbeing and
health.
Have an understanding of their own levels of balance and understand the
benefits of making positive changes.
Be able to better manage personal stress levels and manage their time more
effectively.
Have an increased awareness of boundaries, recovery strategies and ways to
improve emotional health and wellbeing.
Understand how finding a better personal balance between work and home life
can help them to be more productive in their work role and at home.
Target Audience: This course is suitable for anyone who wishes to improve their
work-life balance.
Page 140
STRESS MANAGEMENT
Course Summary:
The aim of this course is to improve participants stress management and make
individuals more resilient. Participants will develop greater awareness of stress and
gain personal stress management abilities through; clarifying the personal meaning
of stress, identifying personal sources of stress, becoming aware of personal coping
strategies and developing new coping strategies. The course will help participants to
be aware of the differences between pressure and stress, be better equipped to
recognise and manage the symptoms of stress and develop effective stress
management techniques. In turn this will support individuals in building resilience,
managing their stress levels and improve their personal mental health and wellbeing.
Learning Outcomes:
Be able to recognise stress, understand its impact, consider how much stress
is too much stress and be aware of how to recognise personal stressors.
Know how to take appropriate action in response to stress, lessening the risk
of stress having an adverse effect on emotional health and general wellbeing.
Develop positive responses to situations that cannot be changed and
strategies to prevent feeling overwhelmed.
Understand how to stand up to stress and how to see it as an opportunity for
personal growth and development and not a threat.
Target Audience: This course is suitable for anyone who wishes to improve the
management of their stress levels and subsequently their health and wellbeing.
Page 141
MANAGING STRESS IN THE WORKPLACE (FOR MANAGERS)
Course Summary:
Learning Outcomes:
Target Audience: This course is suitable for managers working in all sectors who
wish to increase their awareness of the impact of stress within the work environment
and how to appropriately support staff.
Page 142
MANAGING CHANGE WITHIN THE WORKPLACE
Course Summary:
Change occurs continuously around us. One of the key concerns of staff working in
healthcare settings is centred on the management of change. Healthcare
professionals are expected to acquire and maintain the expertise needed to
undertake their roles within ever changing working environments. Change
management is a structured approach for ensuring that changes are thoroughly and
smoothly implemented, and that the lasting benefits of change are achieved.
Managing change is about handling the complexity of the process whilst at the same
time supporting those enduring this change. This training is therefore focussed on
helping those who are managing change to feel that that they are equipped to
manage this process and the impact it can have on individuals, teams and
organisations. It will consider how individuals can help themselves to feel motivated
through the process of change so that they feel they play an active and important role
in this development.
Learning Outcomes:
By the end of the course it is expected that candidates will be able to:
Target Audience: This course is suitable for staff (including managers) across all
sectors.
Page 143
Page 144
Useful
Information
Page 145
Page 146
Money Advice Unit
Quality training from the Money Advice Unit
Our trainers are experienced advisers who aim to deliver high quality training
courses, packs and materials.
All our courses are accredited with the Solicitors Regulation Authority (SRA)
and carry Continuing Professional Development (CPD) hours.
We ask participants for feedback after each course. We use this to develop
and improve future courses.
The Money Advice Unit can provide free in-house training on:-
Universal Credit
Introduction to benefits
Personal independence payment
Housing benefit
Employment and Support Allowance
Benefit updates
Young people and benefits
Older people and benefits
Dealing with debt
Page 147
Safeguarding Adults from Abuse
An adult at risk is an adult who; If the adult at risk needs immediate protection you should
has needs for care and support (whether or not inform the Police (999).
the authority is meeting any of those needs)
All safeguarding concerns must be referred to the
and Health and Community Services.
is experiencing, or is at risk of, abuse or
neglect Practitioners should refer for further guidance in Appendix 2
Hertfordshire Safeguarding Adults from Abuse
and Procedure
as a result of those needs is unable to protect
himself or herself against the abuse or neglect This is available electronically on Herts Direct.
or the risk of it. www.hertsdirect.org/your-
council/hcc/healthcomservices/acspolicies/safeadults/
The main categories of abuse in adults are:
Physical Reporting abuse
Emotional If you have reason to believe an adult may be at risk of
Sexual suffering abuse or neglect you should contact Health and
Neglect Community Services by calling the customer service centre
Financial on
Psychological 0300 123 4042
Organisational
If you have reason to believe an adult receiving mental
Self-neglect
health services in Hertfordshire may be at risk of suffering
Discriminatory
abuse or neglect then a safeguarding referral can be made
Modern Slavery to HPFT on
Details of the types of abuse are set out in Appendix 2 0300 777 0707
Hertfordshire Safeguarding Adults from Abuse in
Hertfordshire Procedure And complete the Hertfordshire Safeguarding Adults
concern form located at;
If you are unsure if a referral is appropriate, you should http://www.hertsdirect.org/your-
discuss your concerns with your manager or the council/hcc/healthcomservices/acspolicies/safeadults/
Safeguarding Adults lead within your organisation.
Dignity in Care
The Dignity Challenge: A clear statement of what people can expect
from a service that respects dignity
1. Have zero tolerance of all forms of abuse
2. Support people with the same respect you would want for yourself or
a member of your family
3. Treat each person as an individual by offering a personalised service
4. Enable people to maintain the maximum possible level of
independence, choice and control
5. Listen and support people to express their needs and wants
6. Respects peoples right to privacy
7. Ensure people feel able to complain without fear of retribution
8. Engage with family members and carers as care partners
9. Assist people to maintain confidence and a positive self esteem
10. Act to alleviate peoples loneliness and isolation
For more information visit: www.dignityincare.org.uk
Page 148
The Mental Capacity Act 2005
The Mental Capacity Act 2005 (MCA) applies to everyone who works with,
treats or cares for anyone over 18 who is unable to make some or all of their
own decisions
The Act is supported by a Code of Practice. You can get a copy of this from:
www.justice.gov.uk/protecting-the-vulnerable/mental-capacity-act
Everyone working in health or social care must comply with the MCA and
have regard to the Code of Practice
1. All adults are deemed to have capacity unless the fail the test for
capacity
2. Take all practical steps to help the person make their own decision
3. An unwise decision does not necessarily mean the person lacks
capacity
4. Any decision made or action taken on behalf of someone who lacks
capacity must be done in their best interest
5. Any decision made or action taken on behalf of someone who lacks
capacity must be the least restrictive option
For further information, why not undertake the MCA e-learning programme
on iLearn:
www.learningpool.com/hertssocialcare
Page 149
Deprivation of Liberty Safeguards
The MCA DOL safeguards apply to anyone aged 18 and over:
who suffers from a mental disorder or disability of the mind such as
dementia or a severe learning disability
who lacks the capacity to give informed consent to the arrangements
made for their care and / or treatment and
for whom deprivation of liberty is considered after an independent
assessment to be necessary in their best interests to protect them from
harm.
They are designed to protect the interests of vulnerable adults and to:
ensure people can be given the care they need in the least restrictive
regimes
prevent arbitrary decisions that deprive vulnerable people of their
liberty
provide safeguards for vulnerable people
provide them with rights of challenge against unlawful detention
avoid unnecessary bureaucracy
For every person living in the hospital or care home who lacks capacity, you
need to ask:
Does the care and/or treatment being provided take away the persons
freedom to do what they want to do to the extent that they are being
deprived of their liberty?
Do you believe that the care and/or treatment is in the persons best
interests
If the answer is yes, you need to ask yourself if the care/treatment could be
given in a way that does not take away the persons liberty.
If the answer is no and the person cannot be cared for in any other way the
primary care trust or local authority must be asked to carry out an
assessment to decide if it is right to take away the persons liberty.
Page 150
Challenging Behaviour Foundation
About Us
The Challenging Behaviour Foundation (CBF) was founded in 1997 by Vivien Cooper OBE,
the parent of a child with severe learning disabilities and behaviour described as challenging.
We are the only charity for people with severe learning disabilities who display behaviour
described as challenging.
We are making a difference to the lives of children and adults across the UK by providing
information and support, running workshops and speaking up for families on a national level.
We know there are at least 30,000 families in the UK supporting someone with a severe
learning disability whose behaviour can challenge.
What we do
Information
We provide practical information for families and professionals about understanding
and supporting children and adults whose behaviour challenges.
Support
Our Family Support Worker can offer individual support and information over the phone and
by email. We also offer a family linking scheme and email and online networks for family
carers and for professionals.
Workshops
We offer workshops to families and professionals led by a professional trainer and a family
carer trainer jointly. Our workshops have been found to reduce challenging behaviour and
have positive outcomes for families and professionals who attend.
Driving Change
We listen to the experiences of families and use these to highlight the needs of individuals
whose behaviour challenges and their families. We set up and now chair the Challenging
Behaviour National Strategy Group working to promote high quality support for people whose
behaviour challenges.
Contact CBF
General Enquiries info@thecbf.org.uk 01634 838739
Information and Support support@thecbf.org.uk 0300 666 0126
Page 151
Have you tried our eLearning? Here
are some of the courses available:
Page 152
www.learnmyway.com/online-basics
http://www.learn.go-on.co.uk
Access to IT Basics
Page 153
Qualifications and Credit Framework (QCF)
The QCF is the new way of recognising achievement - through the award of
credit for units and qualifications - across England, Wales and Northern
Ireland. This replaces NVQ and LDQ.
The intention is to make both the system and the qualifications offered far
more relevant to the needs of employers and more flexible and
accessible for learners.
Key terms
Qualification types
The different types of qualification relate to the volume of work the candidate
is required to complete.
The more credits gained, the higher the type of qualification. This
means you could gain a level 2 award / certificate or diploma in
dementia care
Page 154
This chart shows how different qualifications and levels can work.
8
7
6
Level (difficulty)
5
4
3 Level 5 award
2 in
Level 3
Level 2 diploma in
1
certificate in
Entry
Award Certificate Diploma
1-12 credits 13-36 credits 37+ credits
Qualification Type
Current qualifications
NVQ level 4 in Health and Social Care will be replaced by QCF level 5
Diploma in Leadership in Health and Social Care.
Skills for Care will be providing case studies showing how candidates can
tailor their learning to their job role.
Page 155
Levels indicate complexity - but how complex is it?!
The grid below shows how QCF compares to other qualifications. However, if the candidate achieves QCF level 7, it does not mean
they have gained a masters degree!
Page 156
A-Z Index of Courses 2016 - 2017
Mark Gwynne: 01438 843544 Robin Clifford: 01438 844463 Kirsty Sandford: 01438 843413
Email: pvi.learning@hertfordshire.gov.uk Fax: 01438 843432
Course title Apr 16 May 16 June 16 Jul 16 Aug 16 Sept 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17
th th th
Autism: Introduction to th 18 th 10 th 14
Autistic Spectrum 24 20 17
Hemel Hemel Hemel
Conditions Stevenage Stevenage Stevenage
Hempstead Hempstead Hempstead
th th th th th th th th th th rd th
Basic Fire Safety 26 26 27 26 25 28 25 29 15 25 23 28
Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage
th th th th th th th nd th th th th
Basic First Aid Awareness 6 9 9 5 11 8 5 2 5 10 9 8
Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage
th
Chronic Obstructive rd 11
Pulmonary Disease 3
Hemel
( day am or pm) Stevenage
Hempstead
th th
20 th 19
Dementia: Awareness 29
Hemel Hemel
Stevenage
Hempstead Hempstead
th
th 8
Dementia: Learning 4
Disability and Dementia Hemel
Stevenage
Hempstead
nd nd
22 th 22
Dementia: Person Centred 11
Approaches Hemel Hemel
Stevenage
Hempstead Hempstead
th th
8 th 8
Dementia: Communication 30
Skills Hemel Hemel
Stevenage
Hempstead Hempstead
th
Dementia: Positive 14
Interventions in Dementia Hemel
Care Hempstead
st
21 th
The Dementia 16
Environment Hemel
Stevenage
Hempstead
Course title Apr 16 May 16 June 16 Jul 16 Aug 16 Sept 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17
th st th
9 th 1 rd 30 th
Develop Professional 19 3 6
Supervision Practice Hemel Hemel Hemel
Stevenage Stevenage Stevenage
Hempstead Hempstead Hempstead
th st
17 rd 1 th
Diabetes Awareness 23 7
Hemel Hemel
Stevenage Stevenage
Hempstead Hempstead
th th
6 th 7
Dysphagia 4
( day am or pm) Hemel Hemel
Stevenage
Hempstead Hempstead
Epilepsy and the th
st
th
th
th
th
th
th
th
th
th
th
Administration of Rectal 31 26 29 24 24 30
27 24 25 25 15 28
Diazepam/Buccal Hemel Hemel Hemel Hemel Hemel Hemel
Stevenage Stevenage Stevenage Stevenage Stevenage Stevenage
Midazolam: Introduction Hempstead Hempstead Hempstead Hempstead Hempstead Hempstead