MICHAEL HORNSBY

Contact: 917-653-2558 Email: michael.hornsby@gmail.com

Accomplished IT professional with demonstrated success implementing strategic IT solutions that improve business functionality with positive
impacts on the bottom line. Technology savvy self-starter adept at moving into new environments and draws from existing experience to
quickly adapt to new technologies fluently. Possess first-rate communication skills to lead and work in concert with diverse groups effectively.

PROFESSIONAL EXPERIENCE

ROYCE TOO LLC December 2007 Present

DIRECTOR OF INFRASTRUCTURE

Technical Project Manager for the consolidation of three distribution centers into one 204K sq. ft. facility. Oversaw all data, wireless
and VOIP implementation and server consolidation. PM for move of corporate HDQ to NC. Implemented a VOIP solution that
saves the company 35% annually on voice expenditures. Managed SharePoint implementation that saves the company $40K over
5 years.
Responsible for designing, implementing and supporting local/wide area networks and telecommunications infrastructure for our
New York office, North Carolina offices, and distribution center in West Virginia.
Project Manager for all IT technical projects.
Responsible for managing staff, IT budgets, and purchasing.
Responsible for developing IT strategies for improving and automating business processes
Oversee support in an MS Win 10/7, Office 365 and MS Server 2012 /2008, and MS SQL environment.
Procure hardware as well as manage vendor negotiations and provide on-call support.
Analyze & monitor LAN/WAN, Telecomm and mobile communications networks & services; research and recommend
upgrades/changes.
Work with management to establish and manage relationships with voice/data communications providers and other related
vendors
Primary resource for any issues related to LAN/WAN infrastructure including during non-business hours
Responsible for planning, implementing, monitoring and managing corporate data backup plans
Responsible for troubleshooting and resolving data retention issues
Responsible for supporting a host of stand-alone business software applications related to manufacturing and distribution
Knowledgeable of ITIL framework and best practices

VENTUREDIRECT WORLDWIDE New York, New York February 2003 December 2007
IT / FACILITIES MANAGER

Technical project manager for voice and data infrastructure build out for new corporate office and oversaw the relocation process.

Manage both the Information Technology and Office Services departments that supports over 100 employees.
Interface daily with building management, software providers, telecommunications provider and other vendors, coordinate
employee moves, issue access cards, inventory control of office supplies, hardware, and equipment, negotiate, purchase and
maintain all supplies and equipment.
Responsible for HVAC and hands-on maintenance, PBX, telephone system, space planning, and other support activities such as
postage and mail delivery, premise security, and respond to unscheduled events.
Oversee all computers and servers, telecommunications, data archiving, Novell Directory services, desktop issues, support of
remote access, assembly, configuration and maintenance of desktop systems in a mixed Novell 4.11/6.x LAN Windows NT/2000
Server and Win XP /2000 / 98/ Mac desktop environment.
Maintain network infrastructure, apply service packs, security updates, and product enhancements.
Provide status reports to directly to CFO and CEO in a clear, concise non-technical manner,
Responsible for researching, planning and implementation of present, as well as new technology, both hardware and software to
increase overall corporate productivity as well as develop procedures to evaluate and test new software packages, prior to full
network user implementation.
Implement and schedule server backup and disaster recovery plan.
Software support, hardware support / installation and network issues.
Monitor and support all network systems including; routers, hubs Cisco and Bay Networks switches, VPN
General end-user hardware and software support including office printers
 Michael Hornsby 2

SKYLINE CONNECTIONS, INC. - New York, NY September 2001- January 2002

IT CONSULTANT

Provide sales and post - sales support to clients and sales team.
Tele-prospect and cold call potential clients to enhance customer base.
Work directly with clients to assess IT infrastructure integration requirements; provide required information to clients technical
team, and trouble shoot client technical issues.
Perform client specific presentations and follow-up with prospective customers.
Demonstrate products to technical support staff and non-technical administrative staff.
Respond to RFPs and RFQs
Train and manage Skyline Connections' technological staff and services, e.g. technical support &help desk staff.
Evaluated, recommend, purchased and installed needed computer hardware, applications, and support systems.
Evaluated and upgraded internal systems hardware and software including network, email system, PCs, and other office
equipment.
Coordinated closely with all other business units to ensure the highest quality standards, reliability and follow-through on
business and internal commitments.
Worked directly with vendors such as Microsoft, Cisco, Citrix, 3Com, and Hewlett-Packard.

CALVIN KLEIN, INC. New York, NY

TECHNICAL SUPPORT ANALYST SUPERVISOR June 1995 - June 2001

Support, configure, and troubleshoot PC software/hardware on 900+ node Novell LAN \ WAN network.
Implement, maintain, and troubleshoot remote access services via dial-up and the internet
Plan, configure, and support Win 2000 for company-wide migration.
Install and maintain specialized applications (Lotus Notes, Lexis-Nexis, PDM)
Supervise PC Technicians.
Strong management experience implementing a Help Desk call center and providing top-level executive support.
Responsive to the needs and questions of senior executives concerning their access of network, application, desktop, laptop and
palm resources.
Set up and maintain basic network operations, including assembly of network hardware, and provides assistance to the network
administrator.
Install and support network hubs, routers, and switches in an ATM, Fast Ethernet, and 100Base-T Network.
Procure PC hardware and supplies, negotiate service contracts and hire suppliers.
Working knowledge of Windows NT (desktop configuration and intranet firewall).
Support video conferencing technology for senior management.
Business technology liaison for Marketing and Public Relations dept.
Proficient in RAS/VPN, mobile computing, application testing, network maintenance, Internet access, TCP/IP and technical
documentation.

TECHNICAL EXPERTISE

Operating Systems: Win 10/8/7, Windows Server 2016 / 2012, MS SharePoint, iOS 9
Hardware: Cisco Routers, Switches, Hubs, Laptops, Workstations and Servers, PBX, Raid, SCSI, Modems, NICs, Memory,
Printers, RF Scanners and WLAN, Dell SonicWall, Fortinet
Software: SAAS, Cloud computing, Exchange. Office 365, MS Project, MS Azure Active Directory, BES, Terminal Server,
Symantec Backup Exec, Cloud backup, MS SQL Administration, ERP, Citrix Client, Adobe Creative Cloud,
Payroll apps, Malware and Email /Web Filters

Networks/Protocols: LAN/WAN, TCP/IP, IPX/SPX, DHCP, DNS, SMTP, FTP, TELNET, CISCO VPN, ETHERNET, RPG III, OS/400,
UNIX, HTML, JAVASCRIPT, DOS, WIRELESS, REMOTE ACCESS, VPN

MILITARY EXPERIENCE

UNITED STATES ARMY RESERVE VETERAN- Pasadena, TX

Assigned to 301st Military Intelligence Battalion
SPECIALIST 4
CLEARANCE Top Secret, issued by the United States Army

Conduct background investigations on military personnel seeking Top Secret security clearances.
Consult with higher command on counter-sabotage and counter-espionage activities.
 Michael Hornsby 3

Honorable Discharge

EDUCATION

Arizona State University Tempe, AZ B.A. in Organizational Leadership

Global Knowledge New York City, NYIT Project Management

Project Management Boot Camp

Career Vision New York City, NY Completed Certification course: MCSE and CCNA