POLICIES

1. MAINTAINING A SECURE ENVIROMENT POLICY

In this clinic every therapist is a qualified remedial massage therapist.
We have high level of work healthy and safety policies.
Every therapist has got a updated First Aid certification.
Cameras are installed to guarantee security.

2. CLIENT RIGHTS POLICIES

We treat everybody equally regardless of gender, religion
You have the right to refuse, cancel or stop the massage at any time if you feel any discomfort
(Please, note that a full price will be applied).

3. CLIENT COMPLAINTS POLICY

Complaints made against a member of this clinic must be made by 7 days in writing form and
emailed to complain@serenasrm.com.au or personally delivered or mailed to: Serenas Remedial
Massage Clinic, address.
A complain form will be provided if required.
A complaint must include details sufficient to describe the nature of the complaint or dispute.
All complaints should have the full name and contact details of the people involved. If you have
included the names of the witnesses, please ensure you have permission from them to be contacted.
If you have any evidence to support your claim, e.g. medical records please include them with your
documents.

4. CONFICIENTALITY AND RECORD KEEPING

We collect just relevant information directly from the client.
We use your data only for the purpose it has been taken and for lawful purpose.
We store your data securely. You are always allowed to access and update your data.
We disclosure your information just with your permission and only for medical purpose, e.g. refer.

5. ADVERTISING
We advertise ethically.
We do not claim to do things out of our scope of practice, we do not create unrealistic expectation,
we do not give you false or misleading information.
We do not claim to cure but we massage and alleviate symptoms.

6. PRODUCTS
In this clinic we use only products or devises that are listed or registered in the TGA (for more
information visit ww.tga.gov.au).

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7. WORKING WIYH CHILDREN
Children and minor of 18 years must be accompanied by a parent, a tutor or guardian for all the
lasting of the massage.
We do not massage children and minor that are alone.
We report facts or incidents that happen to children or minor.

8. PROFESSIONAL BOUNDARIES
We do not massage people without their consent.
We do not counsel or give advise.
We do not tolerate sexual behaviour from clients and we do not offer sexual conducts.
We do not massage people who are intoxicated by alcohol or drugs.

9. MAINTAIN CURRENCY IN THE MASSAGE INDUSTRY

Every therapist of this clinic keeps up professional development by attending workshop, meeting
and staying informed.

10. WORKING WITHIN OUR SCOPE OF PRACTICE

We make decision in the interest of the clients wellbeing and maintaining confidentiality.
We carry out the massage treatment in accordance with competent application of techniques and
principles.
We ensure compliance with all codes of conduct, policies, procedures and guidelines maintained by
the association we are member.
We do not diagnose illness or prescribe medications, cure or counsel.
We do not do spine or joint manipulation.

11. MAINTAINING HEATH FUND PROVIDER STATUS

We are member of AAMT.
We have got a professional insurance.
We maintain our HFP status by employing highly experienced and qualified staff.
We keep on with current professional education activities.

12. CLIENT INFORMATION RECORD KEEPING/CCC

All your data is collected in the CCC form. We maintain confidentiality so that your data is safe.
We keep your CCC forms for 7 years, and we keep childrens CCC form till they are 25 years old.

13. DRAPING
We follow the draping guidelines provided by AAMT in order to ensure you safety and security.
Every therapist of this clinic has the right to decide how to drape and position both female and male
clients. However the decision must be consistent with the AAMT protocol and with the treatment
and/or the pathology. During any massage appropriate full draping is to be utilised for any area
other than that being treated.

14. FINANCIAL RECORD KEEPING POLICY

All financial records and tax returns will be kept for at least 5 years.

15. STAFF MEETING AND INDUCTION

All the new staff will receive an induction.
Staff meeting will be arranged once per month.
See the attached agenda.