Professional Documents
Culture Documents
Eva Long
Seattle University
STUDENT SUCCESS AND CULTURAL CENTERS 2
We continue to see the term student success across literature and what higher
education has committed to providing. In order to advance student success, the most critical,
and important step is for universities to examine what that means for them. Students who
have committed themselves to pursue higher education are bringing with themselves history,
identity, lived experiences, culture and values that will shape their own definition of student
success. Student success is the alignment between individuals definition of success and the
consider as we prepare for the changing student demographics and expectations of higher
education. In order to positively impact student success, an agenda must exist in the college,
embedded within the curriculum and reinforced by student affairs professionals. The
holistic approach in promoting student success. First, a living mission is when a college
delivers the curriculum, organizes human talent, and allocates resources in a manner that
enables it to realize its aspirations (Kuh, Kinzie, Schuh, & Whitt, 2010, p.267). Students and
members at the college believe in their schools mission. And today, we see and hear students
demanding more accountability for realigning to the mission. Institutions cannot neglect their
mission.
themselves accountable to understand, critique and innovate in ways that support students in
requires interpretation, integration, and reflection in the search for holistic understanding and
implications for action (Kuh, Ikenberry, Kankowski, Cain, Ewell, Hutchings, &Kinzie, 2015,
STUDENT SUCCESS AND CULTURAL CENTERS 3
p. 3). To provide resources, support and the infrastructure to support a diverse population of
students, the utilization of assessment is instrumental in identifying the gaps and room for
improvement. The Assessment Cycle asks of professionals to plan and identify outcomes,
collect data, analyze data, share results, identify and implement changes, and assess the impact
of change (Kuh et al., 2015). The hardest part about the cycle is closing the assessment
loop [that] involves taking action on results and then going back to assess whether or not
this action was effective (Kuh et al., 2015, p.58). Students are engaged and active in different
capacities and spaces on campus which is why embedding assessment throughout the
institution is critical. Structurally, assessment needs to [exist in] institutional processes, such
curriculum reform and other student learning initiatives (Kuh et al., 2015, p. 76). Most
importantly, assessment tools surfaces evidence that identify areas in which changes in
policies and practices may lead to improvement by informing institutional decision making,
problem identification, planning, goal setting, faculty development, course revision, and
program review (Kuh et al., 2015, p. 217). In order to align with the students definition of
student success, assessment needs to be utilized to ensure an outcome for inclusive excellence.
This paper will explore the history, literature and best practices of cultural centers. As
students hold their history, identity, and lived experiences coming to college, we will explore
how students of color rely on cultural centers to support their journey towards success and
Without understanding the historical roots and context of cultural centers, it is easy to
pinpoint these institutional structures as a place that simply promotes segregation of specific
STUDENT SUCCESS AND CULTURAL CENTERS 4
communities from the larger student body. As we understand the timeline of how cultural centers
have been institutionalized as a physical structure on campus, they can be described as a home
away from home and safe spaces designed to help marginalized students thrive at
predominately White institutions (PWIs) (McDowell & Higbee, 2014). Currently, there is a lack
of research on cultural centers. Much of the literature has been focused on the historical student
protests that came about in the 1960s and 1970s that thematically have kept cultural centers alive
in higher education. There continue to be debates on the importance, value and the role of
cultural centers because historically, most PWIs, in wake of the school desecration era,
reluctantly permitted the establishment of cultural centers for ethnic minority student populations
(Jones, Castellanos, & Cole, 2002, p. 21). Moreover, cultural centers address the gaps, inequities
and abandonment of student services that provides culturally relevant support for marginalized
students.
In the 1960s and 1970s, student protests were forms of resistance that demanded the
dismantling of discrimination and isolation students of color felt at PWIs. Students formed
coalitions and occupied spaces where they could continue that resistance. Today, resistance
exists in cultural centers. The mission of cultural centers have been dedicated to bringing voice,
support and celebration to college students, particularly those from racially underrepresented
populations (Patton, 2010, p. xv). When both the physical space and institutionalized support of
cultural centers are working simultaneously together, it could provide a powerful space where
attitudes, values, knowledge, and skills could be compared, debated, and shared to create an
inclusive campus environment and world (McDowell et al., 2014, p. 228). Thematically, cultural
to recognize the importance of hearing student voices and the impact of their college encounters.
the campus racial/ ethnic climate (Jones et al., 2002, p. 22). Hurtado, Milem, Clayton-
Pederson, and Allen (1998) defined institutional campus racial climate according to a four
racial/ ethnic groups, (b) its structural diversity, (c) the psychological climate of perceptions
between and among groups, and (d) the behavioral climate. Coupled with the need to enhance
educational policy, there are overlaps in this research that support the importance of the
The first and third dimensions are of particular relevance in order to understand
centers, the first dimension is significant that has kept cultural centers thriving. Although not
directly defined within the parameters of the historical legacy of inclusion of exclusion, cultural
centers have served to ameliorate the past exclusionary practices endorsed in PWIs (Jones et al.,
2002, p. 22). While ethnic minorities navigate spaces in a predominately White collegiate
system that was not built for them in mind, they seek cultural centers as institutional support
systems in which they develop academic and social networks, opportunities for campus
involvement, and ultimately a haven that improves campus climate (Jones et al., 2002, p. 23).
While being actively present in these spaces, they are able to develop a critical lens of
STUDENT SUCCESS AND CULTURAL CENTERS 6
themselves, the institution and the world to instill change and create spaces for inclusivity and
acceptance.
The third component that focuses on the psychological dimension of climate and its
impact on students helps us understand why minority students seek cultural centers as a safe
haven. According the Hurtado e al. (1998), the psychological dimension of the campus racial
perceptions of discrimination or racial conflict, and attitudes toward those from other racial/
ethnic backgrounds than ones own (The Psychological Dimension of Climate and Its Impact on
Students section, para. 1). Students of color experience less satisfaction, more social alienation
and discrimination on campus than their White peers (Hurtado et al., 1998; Patton, 2010).
Introducing ways for students to report and seek redress for negative experiences are important,
but campuses but also be aware that many psychological aspects of college climate go
unreported. Cultural centers have supported institutional efforts of diversity and inclusion by
helping members of the campus community identify and confront stereotypes and myths that
The existence of cultural centers continues to be one of the ways an institution has
committed itself to diversity. But, lack of institutionalized support from administration would
dismiss the need for continued growth (Patton, 2010). Cultural centers must continue to grow in
both scope and scale to accommodate students ever-changing interests and needs. A center is a
venue through which dynamic cultural learning and engagement takes place. With adequate
vision and support, such a center can be the place where the most meaningful cultural interaction
and growth happens at an institution (Jenkins, 2008, p. 25). Pennsylvania State Universitys
STUDENT SUCCESS AND CULTURAL CENTERS 7
Paul Robeson Cultural Center (PRCC) uses a model of cultural education and engagement to
design and deliver all of its programs and services. The PRCC has adopted a five-pronged
programming and delivery strategy that shapes the work of the center that provides an example
The first approach focuses on developing scholarly and cultural education programs that
integrate interdisciplinary studies into co-curricular programming venues (Jenkins, 2008, p. 26;
Patton 2010). This allows for students to engage in academic scholarship and interactive cultural
learning. The second approach focuses on cultural engagement that provides opportunities for
students, faculty, staff, and community members to be part of the practice, celebration, and
demonstration of culture (Jenkins, 2008, p. 27). By designing dynamic programs and events
that engage the university, it transforms every environment into cultural spaces. The third
approach takes form in cultural student development. Culturally based student development
initiatives seek to creatively integrate students cultural development in college with their social
development as it will apply in the large society (Jenkins, 2008, p. 27). Assisting students in
reflecting on their intersectionality of identities to impact the world is a powerful tool to provide;
one that would transform themselves and the world. The fourth approach focuses on cultural
outreach to various constituents, including undergraduate and graduate students; alumni; parents;
campus departments; and city, state, and national cultural colleagues (Jenkins, 2008, p. 28;
Patton, 2010). And lastly, enhancing a cultural environment that maintains a safe space where
students of color can see themselves embraced and valued is the destination. This five-pronged
approach designed by the PRCC is mapped with intentionality, direction and growth.
experiences and its probable impact on various student outcomes (Astin, 1984). It is
hypothesized and often validated that students who are more involved in the campus community
and consequently feel a greater sense of belonging typically stay in college longer, with a high
probability for graduation (Jones et al., 2002, p. 23). According to the theory, the greater the
students involvement in college, the greater will be the out of student learning and personal
development. The principle advantage of the student involvement theory over traditional
pedagogical approaches (including the subject-matter, the resource, and the individualized or
eclectic theories) is that it directs attention away from subject matter and technique and toward
Understanding the historical context of how cultural centers came about, coupled with
attention paid to ethnic minority students sense of integration in campus life. The quality of
student involvement opportunities has an impact on ethnic minority students involvement and
their sense of integration (Jones et al., 2002, p. 23). Cultural centers have been established as a
space where students can embrace their identities, piece together their cultural identity, and
celebrate themselves and others. As the student demographics of higher education are shifting,
retention and persistence of historically marginalized students are in the forefront of attention.
The overlap of Astins (1984) student involvement theory and mission of cultural centers can
Reed College: Relationship between Office of Institutional Diversity and Office for
Inclusive Community
STUDENT SUCCESS AND CULTURAL CENTERS 9
The cohesive and collaborative relationship between the Office of Institutional Diversity
and Office for Inclusive Community has positively impacted the campus climate at Reed
College. The Office of Institutional Diversitys mission is to create institutional vision and
strategy and implement systems and infrastructure to support the colleges commitment to being
a diverse and inclusive learning, teaching and working environment (Mission Statement, n.d.).
The Office for Inclusive Community seeks to create and sustain an inclusive campus
environment that meets the needs of all members. This is accomplished through campus
supporting all students as they explore the intersection of identities (Office of Inclusive
Community, n.d.).
The immediate distinction between the two offices is visibly seen through the
organization chart where the Dean of the Office of Institutional Diversity is situated closely to
the Presidents cabinet whereas the Director of the Office for Inclusive Community is housed
under the Division of Student Services. Both of their missions and charges are distinctive to
affect change that expands across Reed College. The Office of Institutional Diversity has
committed to advancing diversity and equity structurally through the presidents cabinet, senior
staff, critiquing hiring practices through Human Resources, and providing professional
development opportunities for departments to better understand how their own assumptions and
bias play a role in a larger system that maintains the status quo of the dominant narrative in
higher education. On the other hand, the Office for Inclusive Community provides the physical
space and empowerment avenues to help students raise consciousness of their self, community
and the world to be change agents. Through programmatic efforts, they are able to engage the
student body in larger conversations around the intersection of identities and its relationship to
STUDENT SUCCESS AND CULTURAL CENTERS 10
the world. I understand the Office of Institutional Diversity as affecting vertical change and the
Office for Inclusive Community as horizontal change. Their collaborative nature expands across
all avenues at Reed College. The relationship between both offices institutionalizes their
commitment to diversity and equity where it shouldnt only exist within cultural centers. On the
other hand, I would critique the level of involvement that students have in key decision making
authentic and honest feedback about the campus environment, engagement with students is
critical.
Portland Community College spans across 4 different campuses: Cascade, Rock Creek,
Sylvania and Southeast campus. While understanding institutional context, mission and values
of these distinctive campuses, I was drawn to further understand the differences across cultural
centers at these campuses. Speaking with professionals at two campuses, they have shared that
although rooted in the same mission of supporting marginalized students, their approach, method
and priorities are different. These distinctions are driven by student population, campus climate,
The Multicultural Center at the Sylvania Campus mission is grounded in critical theory
of adult learning, popular education, and a social justice framework, to support the
color and to advance diversity, inclusion and equity campus and district wide (About The
Sylvania Multicultural Center, n.d.). For best practices, I would like to highlight the 5-week
Social Justice Training program at Portland Community College- Sylvania Campus. This 5-
week Social Justice Training is a collaboration between the Multicultural Center and the
STUDENT SUCCESS AND CULTURAL CENTERS 11
justice, ally-ship and self-care. The purpose of this training is to not only engage students in
their own form of resistance and activism but allow students to develop their own definition of
success through the process of self-authorship. The conscious and critical lens that they will
develop from the training will help them navigate a campus or society that was not built for their
ancestors in mind.
one of the programmatic opportunities that cultural centers should provide for marginalized
students and student leaders (Patton, 2010; Jenkins, 2008). This 5-Week Social Justice Training
acknowledges that the notion of student success is complex. It is complex in the sense that there
is not a single mold where one size fits all. With that being said, this training provides the tools,
language and critical lens that prepare them for the ways in which they will experience hostile
hopelessness, they are propelled to challenge those systems and messages to advance in
education and the world. Cultural centers should be the social and academic counter space that
values their multitude of identities so they can safely navigate a predominately White space. On
the other hand, the critique that I would offer is extending diversity and social training
opportunities to the larger community. Cultural engagement with the campus community can
enhance and cultivate a safe environment for students of color (Jenkins, 2008). Engagement in
inclusion efforts through education and allyship could further enhance the ways in which
students interact consciously with one another through differences and acceptance.
Cultural spaces are counter-spaces on campus where marginalized students are able to
coexist in this environment around solidarity, resistance, safety and allyship. It is very powerful
for different cultures and identities in a space to empower themselves and others. Portland State
University can provide that space where all communities can come together but where also
individual identities are celebrated. The mission of the Cultural Resource Centers at Portland
university experience (Cultural Resource Centers, n.d.). Alongside a common space, there
exists a cultural resource center that centers on the following affinity groups: African
American/ African/ Black, Asian American/ Asian/ Pacific Islander, Latino, and Native
American populations. Each resource center is staffed with a Program Coordinator and student
staff that intentionally crafted a space that engages students, faculty and staff in creating a more
The cultural resource centers helps marginalized students critically navigate between
multiple worlds (Patton, 2010). That is a world within a predominately White campus where
their narratives and cultures are hidden and in a space they go to through struggle. Cultural
centers are spaces where members of the institution rely on these spaces to recover and recount
collective history that reminds students of their responsibility to honor those who came before
them and to carry on that legacy (Patton, 2010, p. 96). Preservation of history and culture in
these spaces help increase educational access and equity within and beyond campus because
their success looks different than others. In relationship with multiple cultural centers I would
extend exploration on understanding how campus partners and leadership could interact with the
Gaps in Literature
STUDENT SUCCESS AND CULTURAL CENTERS 13
There is lack of research and literature in understanding the role of cultural centers and
best practices in order to fulfill their missions of access, diversity and equity in higher education
as they relates to student success. From the limited literature that I have found in outlining the
foundations of an effective cultural center, the research fails to recognize that these counter-
spaces are different across institutional types and geographic area. Although these cultural
centers are spaces rooted in resistance and safety, the approaches and ways to support students
and the institution are different across campuses. When we are fixated on the idealistic vision of
a cultural center, we ignore unique campus climates or populations that are ignored through
biases and assumptions of a cultural center. What is important is understanding the historical
context of the cultural center that exists at one campus or the reasons lack thereof. In some
aspects, the idea of adopting best practices is dangerous without recognizing the historical
context and the relationship between how students navigate the campus and co-exist in the
cultural center.
in cultural centers, SDA learning outcomes #2, understanding student issues, #4, understanding
and fostering diversity, justice and a sustainable world and #5, adapting student services to
specific environments and cultures has been salient throughout this course.
changes in demographics will vary from year to year. SDA learning outcome #5 reminds of the
idea of justice that is embedded within the mission of Jesuit education in how we prepare
students to be critical and conscious of themselves to create a just and humane world.
Embracing that value is how I engage in diversity, access and equity in higher education. Lastly,
STUDENT SUCCESS AND CULTURAL CENTERS 14
to make intentional and meaningful change, it is important to understand how to cater student
services to varying institutional types. This requires innovative change that aligns with the
institutions needs.
Reflection
challenged myself and the staff of what a cultural center was meant to be for students. I was
continuously fed with information that described cultural centers as radical spaces. During my
first year, I fought for our center to uphold that perception of radical, but I was unable to
define what that truly meant for myself. I was stuck on understanding what cultural centers are
and how they are supposed to function between conflicting messages of what it means to be
radical. After visiting three cultural centers in Portland, Oregon, I have concluded that each
are distinguished by their own unique culture, programs, history, mission and method of
providing a community for students. If there was one theme that I found across cultural centers
if that they are all rooted by a history of resistance, activated by students demands to raise
equity and inclusion on their predominately White institution. With that being said, it is not only
important to consider the historical context of cultural centers but cultural centers as it exists
within their own institution as well. Understanding the history of the Office of Multicultural
Affairs as it exists within Seattle University and its Jesuit context will help me understand its
multicultural advocacy efforts. Before this course, I was convinced that multicultural work
largely exists predominately in cultural centers because it was the most obvious, familiar and
comfortable. Although I chose to focus this paper on understanding the best practices of cultural
STUDENT SUCCESS AND CULTURAL CENTERS 15
centers, I have always been keen on understanding how multicultural advocacy and social justice
shows up in other functional areas. Hesitant to start my ACUHO-I internship in the Department
of Residence Life at Pacific University, I was able to infuse my passion for multiculturalism
within RA training and assessing the departments commitment to diversity. From that
experience, and interviewing professionals across other functional areas for this course, I was
able to understand how conversations around diversity, equity and inclusion exist. After this
raise conversations around diversity, equity and inclusion in any functional area. It is important
to bring my identities into a space that is challenged by dominant narratives and status quo. I
refuse to accept that multicultural work does not exist in any functional area in higher education.
The part of my identity that I wish to continue to explore is what it means to be an Asian
American/ Chinese American, doing social justice work in higher education. In Spring 2016, I
wanted to explore more about my Asian American identity by having conversations with others
who identify similarly. From there, I continue to reflect and name my own experiences as rooted
in the oppressive nature brought upon the Asian American community. It was until the summer
of Best Practices, I began to question what it means to be an Asian American and doing social
justice work. Reflecting back to my first year in the Office of Multicultural Affairs, I always had
to remind the staff about the inclusion of our Asian American students. Inclusion showed up in
different capacities. We read articles about the Asian American community, their relationship
with activism and their battle with the model minority myth. We spent time understanding this
population because our cultural groups are large in members but lack presence within our space.
I began to question why. Why do we lack a level of engagement and participation with our
students? How do they find themselves represented within our office and the lounge spaces? In
STUDENT SUCCESS AND CULTURAL CENTERS 16
what ways do they engage and think about their identity as an Asian American? I continue to
learn and seek out answers or meaning in those questions. As I am eager to continue that
journey in understanding Asian Americans and their relationship to a cultural center, I prioritized
ways to do that. One, I will commit to formally joining the Asian Pacific Islander Knowledge
Community through NASPA. Secondly, I want to learn more about different forms of resistance
from the Asian American community (going back to history). And lastly, continue those
conversations with other Asian American professionals in the field and learn best practices.
After Best Practices and connecting with student affairs professionals, Ive been able to
expand my functional area interests. After learning that multicultural work exists in many
capacities across the university, Ive been open to explore other functional areas. For example, it
is important for an advising office to consider competence training in how to create culturally
professionals to consider how upholding legacies and traditions may make minoritized students
feel excluded. It is important to consider how privilege and equity plays out with the institution
but in the office and as a professional. By focusing our efforts in having conversations about
inclusion or exclusion, we can then start to rebuild systems that are inclusive of all students,
rather than traditional students who fit the dominant narrative. Additionally, it is easy for
professionals to consider how to make a space more inclusive for transgender students or for
What I appreciate most about the Director of the Office of Multicultural Affairs at Seattle
University is how the idea of intersectionality is always a part of the conversation when we are
inviting guest speakers or planning programs. We talk about the importance and complexity of
saliency and intersectionality of our identities. That narrative is personal and unique. Although
STUDENT SUCCESS AND CULTURAL CENTERS 17
we cant perfectly design programming and support services that crosses the spectrum of unique,
intersection of every identity but we can start conversations about the relationships of multiple
identities shape our views of ourselves and the world. As an aspiring student affairs
And lastly, after meeting with many professionals, Ive learned so much from them. Ive
learned about different variations of what student success looks like, the utilization and
importance of assessment, challenges, governance and etc. They have journeyed through student
affairs and have a wealth of knowledge. I recognize that I am only a graduate student and have
much room to grow. Graduate school has held me accountable to keep up with current student
issues, data and best practices. As a future professional, I have to hold myself to a greater
standard and stay informed about issues in higher education, the community, nation and world
because all four components have a relationship with one another. Additionally, I have to be
conscious of all communities. In the Office of Multicultural Affairs, I have to be an active and
empathic listener while learning and understanding different communities, their experiences,
challenges, hopes, and values. For example, this summer, I have been reading about the ways in
committed to social justice and equity, I have to learn about different affinity groups. The
understanding and continued learning of these groups with promote intentional programming
outcome for inclusive excellence without challenging and holding myself as student affairs
understanding their unique challenges, experiences and defining moments of success. From
and feedback is of the upmost importance for our personal and professional learning. Not only is
feedback crucial for the course but is an everyday practice within the field of student affairs.
There is no difference in respect to the importance of feedback via an online course or in practice
in the field of student affairs. This reflection serves as a reminder of how important feedback is
to me as an individual and professional along with how I responded and integrated feedback for
the course.
receive them. I believe that every opportunity has a door for learning and growth. Ive held
myself accountable by accepting feedback as a form of growth to critique and challenge myself
as a professional in the field. There are always gaps in our approaches to engage in student
success, and we must not only rely on student testimony but also feedback from colleagues and
In regards to using feedback for Best Practices, it is timely and important to use the
feedback we get from Erica and peers to challenge our definitions of student success and
outcome for inclusive excellence and adapt our campus visits because we dont get immediate
interaction with one another. The feedback and comments we receive also serves as a tool for us
to challenge ourselves to view our ideas from a different lens. Challenging ourselves to view
ideas from different lens provides us the opportunity to consider the ways in which we may have
challenging my own view of student success. From what I learned from engaging with my peers,
we all define student success different. Feedback has allowed me to consider the ways in which
student success is multi-layered. The way that I have initially defined student success makes out
inclusive excellence and assessment as completely exclusive of each other. Without the
feedback from my Pre-Visit paper, I would not have been more conscious in understanding the
ways in which diversity and assessment have important intersections to consider. Not only does
helps shape my view of student success as I approach campus interviews. With that feedback,
Ive intentionally asked questions that considered student success, diversity and assessment of
References
Astin, A.W. (1999). Student involvement: A developmental theory for higher education. Journal
Hurtado, S., Milem, J. F., Clayton-Pedersen, A., & Allen, W. (1998). Enhancing campus
climates for racial/ethnic diversity: Educational policy and practice. The Review of
Jenkins, T. S. (2008). The Five-Point Plan: A Practical Framework for Campus Cultural Centers.
Jones, L., Castellanos, J., & Cole, D. (2002). Examining the Ethnic Minority Student Experience
McDowell, A. M., & Higbee, J. L. (2014). Responding to the Concerns of Student Cultural
Patton, L. D. (2010). Culture Centers in Higher Education: Perspectives on Identity, Theory, and
Portland Community College. (n.d.). Retrieved August 31, 2016, from https://www.pcc.edu/
STUDENT SUCCESS AND CULTURAL CENTERS 21
resources/culture/sylvania/
Portland State University. (n.d.). Retrieved August 31, 2016, from https://www.pdx.edu/cultural-
resource-centers/
institutional_diversity/
community/index.html