About Excellence 2017/02/10, 9:23

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About Excellence ABOUT EXCELLENCE

History

The need for a Model

Fundamental Concepts

Model Criteria

RADAR Logic

CONTACT

Excellence is about doing your best... And every day, we are

reminded of how important it is to strive for excellence, be it in life
or at work. By nurturing a culture of excellence within your
organisations, you open the path to success.

In order to be excellent, organisations cant focus their eorts in just one area.
They have to optimise the use and eectiveness of all of their resources within
the overall organisation. Every day new opportunities, new processes or new
tools & techniques appear, supporting the organisations development: The
Balanced Score Card (BSC) provides a framework for monitoring KPIs, ISO9001
secures a robust Quality Management System, ISO26000 provides guidance
for Corporate Social Responsibility (CSR), Lean helps eliminate waste and
streamline processes But how eectively do these dierent approaches fit
together? Wouldnt it be great to have one tool to help ensure the
components of our Management System are working together to optimise
performance?

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About Excellence 2017/02/10, 9:23

The EFQM Excellence Model provides a holistic tool for assessing how
eective you are in developing and delivering a stakeholder focused strategy.
The 4 result areas focus on what's important to the 4 key stakeholder groups
(Business, Customer, People, Society).

The Model provides a framework for understanding which levers we need to

pull in order to achieve the results we want. It helps us understand the role
each part of our organisation needs to play in eectively implementing our
strategy; whether thats in an SME, a school or a global company.
And because what is considered excellent today will only be considered as
adequate tomorrow, there is a continual improvement loop, feeding back the
learning from the results achieved and using creativity and innovation to
drive increased value for all the stakeholders.

EXCELLENCE IN
ACTION

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