Professional Documents
Culture Documents
Professional Experience
Direct Lending Vice President - Platform Manager, Flagstar Bank, Troy, MI (11/2016-Present)
Leveraged data analytics to increase customer retention effectiveness
Built an outbound support team to improve lead strategy execution 50%, and speed to contact
of prospects by 80% increasing production and allowing retention services to become a value-
added benefit to our secondary market business as part of our sub-service offering for MSR
buyers
Achieved 102% of channel production target with 39% year over year growth during a
shortage in management personnel
Expanded call center capacity 126% and coverage 37% for new revenue opportunities and
improved customer service
Planned channel strategy and budget, establishing forward focus and contingencies to achieve
corporate revenue targets
Member of Flagstar Banks 2017 mortgage leader process improvement initiative team
Education
BBA, University of Michigan, Flint, MI; anticipated graduation: May 2018
Broad based program including accounting, statistics, finance, quantitative analysis,
operations management, marketing, business and corporate strategy, international business,
human behavior and management information systems
Series 6, 63, Principle, Variable Annuities, Life and Health licenses held from 1998-2007
Licensed to sell packaged securities, variable annuities, life and health insurance and to
oversee operational, compliance, trading and sales operations and the personnel who staff
them
Professional Engagement
Mortgage Bankers Association and Stratmor Peer Group Roundtable for large bank
participants 2014 2017
Citibank leadership alumni program 2007 - 2017