Alicia Wideman

alicia.box13@gmail.com | 519-619-9629 | 181 Merlin Crescent, London Ontario

Professional Experience

TD Canada Trust - Credit Card Specialist, Phone Channel - May 5, 2016- Present
- Extensive knowledge of all bank Credit Card products, Chequing and Savings
accounts
- Able to follow Bank Compliance Procedures, including legal requirements
- In charge of WOW-ments on my team, where I submit WOWs on a social
media site called Connections, exclusive to TD employees, to publicly celebrate
when my team contributes to the company, or its vision positively
- Green scorecard, a measurement of efficiency, customer commitment time,
sales revenue, sales units, and LEI (Legendary Experience Index)
- Sole selected specialist on my team to test trial GTA (Goal, Timeline, Action), a
new probing questioning strategy to cater credit card/banking information catered
to the customer on the phone
Fionn MacCools - Server - December 2015 - Present
- serving my guests: an order maker, not an order taker
- Shift Leader, and Shift Open- overseeing other servers, ensuring all secondary
tasks are complete, as well as opening the restaurant duties
Tim Hortons - Supervisor, Baker and Staff Trainer - August 28, 2013 - December
3rd, 2015
- Sole management team member in charge of each shift
- Extensive knowledge of all shift requirements, including overnights for training
purposes
- Providing friendly, efficient service while preparing drinks, & deli offerings
- Store maintenance, ie. dismantling machines, one of five staff members trained
- Baking all baked goods
Montanas Cookhouse - Hostess - November 2014 -April 2015
- guiding each customer to their table and assisting in bussing tables, dishes,
restaurant maintenance and running meals/drinks if needed
Mandarin Restaurant - Jack of all Trades - February 5, 2011 - January 23, 2014
- Cashier - Sole staff member in charge of handling all money in the restaurant for
each shift. Responsible for all change given to every table of the 400 seating
restaurant. Addition of all receipts, credit card and debit transactions to calculate
restaurant daily sales & division of total tips, including tip-out for restaurant
waiters, hosts, bartenders and kitchen staff
 Alicia Wideman
alicia.box13@gmail.com | 519-619-9629 | 181 Merlin Crescent, London Ontario
- Phone Operator/reservation taker/takeout - memorizing hundreds of food items
and their respective menu numbers on the takeout menu
- Master Hostess - Sole staff member responsible for designating each reservation
to a table in the restaurant, including reservations ranging from 2 to 100 people

- Hostess - Guiding each customer to their seats, promoting items along the way
Brockman & Associates Insurance - Phone Operator - July 2009 - September
2009
- Filing all archived insurance documents while sorting & distributing daily mail

Skills, Education, & Qualifications

- can be found more detailed within Artifacts

- Currently attending Fanshawe Kinleys School of Business in the

Accounting-Business Program, first year
- Smart serve certified
- South Collegiate Institute- honours for 34 years
- Mountsfield Public School - Graduated with honours, and the French Award in
2010
- LIT - Leader in Training' - Camp Kee-Mo-Kee (two week program 10)
- Lifeguard Training' - YMCA (3 week program '10)
(Providing me with Bronze Cross, Bronze Medallion and First Aid Certification)
- Red Cross babysitting program (Day Program '09)
- LIT - Leader in Training' - YMCA (two week program, '09)