ALANNAH STATES

58 Inglis Court, Courtice ON. L1E 2G7 | 289-987-7772 | alannahs7@hotmail.com

SUMMARY
Currently employed as an Optical Assistant, with over a year of working experience
as an Office Administrator and three years as a Youth Worker. Looking for a new
position as a Clinical Receptionist, where I may combine and utilize my skills from
previous positions. Passionate and determined to grow professionally as well as
meet the goals and expectations of my employer while increasing efficiency.

EXPERIENCE
Sept. 2016- Optical Assistant, Ritson Optical, Oshawa ON.
Present
Gathering or verifying patient information and completing forms for the
doctor.
Call to verify health card information and OHIP eligibility for services.
Answering incoming calls and following up with clients when glasses or
contacts are ready for pick up.
Helping clients find a suitable frame for their prescription as well as
providing information regarding types of lenses and pricing.

2013-2016 Youth Worker, Youth Connections, Oshawa ON.

Used a cognitive behavioural approach to encourage personal growth
within clients.
Fostered positive relationships through conversation, counsel and
recreational activities.
Completed relevant paper work and maintained communication within the
agency as well as with other liaisons and community partners.

2007- Present Kitchen Helper/ Housekeeping, Manresa Jesuit Retreat, Pickering

ON.
Prepared meals for as many as 100 people. Cleaned serving, preparations
and dining areas after each meal.
Make beds, provide fresh linens, and stock toiletries in individual rooms.
Cleaned sinks, emptied garbages and vacuumed floors.
Built rapport with new and returning guests.
Provided personal recipes to expand menu variety.
 Alannah States| 58 Inglis Court, Courtice ON. L1E 2G7|289-987-7772|
alannahs7@hotmail.com

EXPERIENCE CONTINUED
2012-2013 Office Administrator, Bond Educational Services, Toronto ON.
Used a cognitive behavioural approach to encourage personal growth
within clients.
Fostered positive relationships through conversation, counsel and
recreational activities.
Completed relevant paper work and maintained communication within the
agency as well as with other liaisons and community partners.

EDUCATION
2018 Diploma, Office Administration- Health Services, Whitby,
ON. Durham College
2011 Diploma, Social Service Worker, Toronto, ON. George Brown
College

LEADERSHIP & TRAINING

2015 CPR & First Aid + AED Training, Oshawa, ON. St. Johns Ambulance
2015 CPI Training, Oshawa, ON. Youth Connections
2011 Life Skills Coaching Certificate, Toronto, ON. George Brown College

References Available Upon Request

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